Company_Name: Parktown Cooperative Homes, Inc.
Contact: Angela Smith
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/28/2005
SystemNumber: STI-ALL
Starttime: 11:30 am
FinishTime: 2:00 pm
ServicePerformed1: Installed the Windows XP Professional on all pc's. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: SEE INVOICE #:05120705-02
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.5
CustSig: Signature On File
CompleteDate: 12/28/2005
Remote Name: 69.61.174.209
Remote User: sarge7
Date: 28 Dec 2005
Time: 13:42:48
Finish Install of Upgraded PC's
NOTE:Ordered a replacement monitor for Dorothy's pc. The new monitor was damaged in shipment. Equus RMA #:232994
Company_Name: Parktown Cooperative Homes, Inc.
Contact: Angela Smith
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/27/2005
SystemNumber: STI-ALL
Starttime: 11:00 am
FinishTime: 4:30 pm
ServicePerformed1: Installed the Upgraded computers at Angela, Darlene and Dorothy's desk. Cloned and transferred ALL data from old pc's to new.
ServicePerformed2: Re-installed all of the drivers for the new hardware. Reinstalled the Windows 2000 Professional on each pc. Tested all ok.
ServicePerformed3: Will install the Windows XP Professional tomorrow. 12/28/2005.
ServicePerformed4:
Part1: SEE INVOICE #:05120705-02
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.5
CustSig: Signature On File
CompleteDate: 12/28/2005
Remote Name: 69.61.239.140
Remote User: sarge7
Date: 28 Dec 2005
Time: 13:17:57
Install Upgrade PC's
Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike Rose
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/28/2005
SystemNumber: STI-Server
Starttime: 10:00 am
FinishTime: 11:15 am
ServicePerformed1: Performed Pathways Update. Completed without error. Installed the Pathways Profile update. Completed without error.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
CompleteDate: 12/28/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 28 Dec 2005
Time: 11:12:05
Pathways Update with Graphics.
Company_Name: Wrap And Send Services
Contact: Robyn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/22/2005
SystemNumber: STI-robyn
Starttime: 5:30 pm
FinishTime: 7:00 pm
ServicePerformed1: Replaced defective 80 gig hard drive from Robyn's pc.
ServicePerformed2: Installed new 80 gig hard drive. Cloned all usable data from failing drive. Tested ok.
ServicePerformed3: Converted the files system from FAT-32 to NTFS. Completed without error.
ServicePerformed4:
Part1: Qty-01: WD800 HDD SATA
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
CompleteDate: 12/22/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 22 Dec 2005
Time: 18:27:33
Robyn's has Boot failure message on her pc.
Company_Name: AB Deburring Co.
Contact: Rob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/22/2005
SystemNumber: STI-Dell
Starttime: 2:45 pm
FinishTime: 3:45 pm
ServicePerformed1: The printer issue is the Docking Station is defective. Causing multiple hardware device failures.
ServicePerformed2: Removed from docking station. Tested all functions ok.
ServicePerformed3: Rob will contact Dell for replacement.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.0
CustSig: Signature On File
CompleteDate: 12/22/2005
Remote Name: 67.96.12.8
Remote User: sarge7
Date: 22 Dec 2005
Time: 15:39:53
Rob's Printer will not print from Laptop pc
Company_Name: Control-O-Fax
Contact: Cindy Dollens
New_Unlisted_Customer: Dr. David Dollens Of
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/20/2005
SystemNumber: STI-944
Starttime: 11:00 am
FinishTime: 12:30 pm
ServicePerformed1: Reconfigured the PCAnywhere on both the Server and Cindy's PC. Had Steve Lohman connect from his office. Completed without error.
ServicePerformed2: Tested Cindy's pc. Isolated the problem to the memory on the motherboard. The motherboard which is an AOPEN-45V is defective. The Capacitors are leaking in both the Memory circuit and the power supply sections of the motherboard. Needs to be replaced immediately.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Trip Charge
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.5
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 12/20/2005
Remote Name: 71.124.4.46
Remote User: sarge7
Date: 20 Dec 2005
Time: 12:32:15
Fix the PCAnywhere configuration. Troubleshoot Cindy's pc for rebooting issues.
Will Try to schedule the return call for 12/22/2005 AM !!!!
Company_Name: New / Unlisted--->
Contact: Susan Sizer
New_Unlisted_Customer: Susan Sizer
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/19/2005
SystemNumber: STI-DO
Starttime: 2:00 pm
FinishTime: 2:15 pm
ServicePerformed1:
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
CompleteDate: 12/19/2005
Remote Name: 199.6.50.209
Remote User: sarge7
Date: 19 Dec 2005
Time: 09:45:11
PC has Viruses
Company_Name: New / Unlisted--->
Contact: Margie
New_Unlisted_Customer: Amber
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/17/2005
SystemNumber: STI-all
Starttime: 1:30 pm
FinishTime: 2:30 pm
ServicePerformed1: Replaced 7.5 Gig harddrive with an 80 Gig Hard Drive.
ServicePerformed2: Cloned all usable data to new drive. Tested all ok. Delivered pc by to resident. Setup the Internet router.
ServicePerformed3: The Firewall routwer is defective. Went to Staples picked up Netgear Firewall. Setup and reconfigured the PCAnywhere. Tested all ok.
ServicePerformed4:
Part1: Qty-01: 80 Gig Harddrive.
Part4:
Part2: Qty-01: Netgear RP-614 Firewall Router.
Part5:
Part3:
Part6:
BillableHours: Already Billed
ContractHours: Already Billed
CustSig: Signature On File
CompleteDate: 12/17/2005
Remote Name: 69.133.54.226
Remote User: sarge7
Date: 17 Dec 2005
Time: 14:29:02
Pulled Pc to replace Hard drive
Paid by Check In Full.
Company_Name: Wrap And Send Services
Contact: Tom Sizer
New_Unlisted_Customer: Home PC
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/16/2005
SystemNumber: STI-Sonypc
Starttime: 7:30 pm-12/16/2005
FinishTime: 5:45 am-12/17/2005
ServicePerformed1: Pull Sony to shop to finish repairs.
ServicePerformed2: Installed replacement 200 Gig hard drive in place of defective drive.
ServicePerformed3: Cloned all usable data to new pc. Downloaded the latest drive and patches. Completed without error.
ServicePerformed4: Performed system application recovery. Completed with out error. Recovered and configured ALL data.
Part1: Qty-01: WD2000 HDD 2-Gig HDD
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 10.25
CustSig: Signature On File
CompleteDate: 12/16/2005
Remote Name: 65.27.231.29
Remote User: sarge7
Date: 17 Dec 2005
Time: 11:54:39
Pull Tom's PC to shop to finish repairs.
Brenda, Disregard the previous work order.
Company_Name: Wrap And Send Services
Contact: Tom Sizer
New_Unlisted_Customer: Home PC
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/16/2005
SystemNumber: STI-Sonypc
Starttime: 7:30 pm-12/16/2005
FinishTime: 5:45 am-12/17/2005
ServicePerformed1: Pull Sony to shop to finish repairs.
ServicePerformed2: Installed replacement 200 Gig hard drive in place of defective drive.
ServicePerformed3: Cloned all usable data to new pc. Downloaded the latest drive and patches. Completed without error.
ServicePerformed4: Performed system application recovery. Completed with out error. Recovered and configured ALL data.
Part1: Qty-01: WD2000 HDD 2-Gig HDD
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 10.25
CustSig: Signature On File
CompleteDate: 12/16/2005
Remote Name: 65.27.231.29
Remote User: sarge7
Date: 17 Dec 2005
Time: 11:53:04
Pull Proxy server to shop to finish repairs.
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/16/2005
SystemNumber: STI-Proxy
Starttime: 12:30 pm
FinishTime: 5:30 pm
ServicePerformed1: Replaced the defective Proxy Server with new hardware. Tested all ok.
ServicePerformed2: Upgraded the old server first then cloned the data to replacement server. Performed the Windows XP Pro UPGRADE on the old server.
ServicePerformed3: Cloned all data to new server. Downloaded the latest drive and patches. Completed without error.
ServicePerformed4:
Part1: Qty-01: STI-3.0G1000.80 PC
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.0
CustSig: Signature On File
CompleteDate: 12/16/2005
Remote Name: 65.27.231.29
Remote User: sarge7
Date: 17 Dec 2005
Time: 11:46:55
The Proxy server is shutting off. Replace Proxy with new PC.
Company_Name: Wrap And Send Services
Contact: Tom Sizer
New_Unlisted_Customer: Tom's Home PC
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/16/2005
SystemNumber: STI-Sonypc
Starttime: 8:15 am
FinishTime: 12:00 pm
ServicePerformed1: Attempted to run the Diagnostics from Sony to recover hard drive crash. After several hour of attempted recovery, left to go to next sevice call at the WSS office in Kenwood. Will return to here when finished to complete repair.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.75
CustSig: Signature On File
CompleteDate: 12/16/2005
Remote Name: 65.27.231.29
Remote User: sarge7
Date: 17 Dec 2005
Time: 11:40:48
Sony PC will not boot.
Company_Name: Johnson-Nash Metal Product Inc.
Contact: Craig
New_Unlisted_Customer: Home PC and Laptop
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/15/2005
SystemNumber: STI-ALL
Starttime: 12:15 pm
FinishTime: 2:15 pm
ServicePerformed1: Attempted to access the laptop hard drive. The hard drive has bad clusters. Will replace drive and transfer any data that is on the failing drive.
ServicePerformed2: Attempt to remove bugs on Craig's home pc. Removed 97 files that were infected. Also the system locks up when it tries to access a temp folder. That is a also found a back cluster on this drive as well. Will order a drive and replace it on site.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
CompleteDate: 12/15/2005
Remote Name: 67.96.13.34
Remote User: sarge7
Date: 15 Dec 2005
Time: 14:09:31
Laptop Not Booting. Home PC has Viruses and is locking up.
Company_Name: Ringenbach
Contact: Lisa
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/14/2005
SystemNumber: STI-02001
Starttime: 4:00 pm 12/13/2005
FinishTime: 11:30 am 12/15/2005
ServicePerformed1: Pulled pc from office. Performed upgrade to NEW system. Transferred ALL data to new system. Tested all ok
ServicePerformed2: Delivered system to office 12/15/2005 AM. Setup new system on network. Reconfigured the Network mapping and printing. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: STI-P4-3.051280B Computer System
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 12/15/2005
Remote Name: 70.61.16.72
Remote User: sarge7
Date: 15 Dec 2005
Time: 11:31:28
Upgrade the Front Computer
Steve Lohman will send you the invoice. Thanks Sarge
Company_Name: Dr. Stephen Curran
Contact: Stephen Curran
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/14/2005
SystemNumber: STI-all
Starttime: 1:15 pm
FinishTime: 1:45
ServicePerformed1: Replaced the 3 computer monitors with the 17" LCD Flat Screen Monitors. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-03: 17" LCD Flat Screen Monitors
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.75
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 12/14/2005
Remote Name: 24.106.69.185
Remote User: sarge7
Date: 14 Dec 2005
Time: 13:45:54
Replace the 3 computer monitors with the 17" LCD Flat Screen Monitors.
Company_Name: Wrap And Send Services
Contact: Robyn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/14/2005
SystemNumber: STI-ALL
Starttime: 11:30 am
FinishTime: 12:00 pm
ServicePerformed1: Disconnected Line-4 from phone system. Ran extension from demarc to Phone-in system.
ServicePerformed2: Connected to line-2 on PC. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: 50' Phone Cable CAT-3
Part4:
Part2: Qty-01: In-Line Phone cable Coupler.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.5
CustSig: Signature On File
CompleteDate: 12/14/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 14 Dec 2005
Time: 12:13:54
Run phone cable from demarc tp Phone-In system.
Company_Name: Johnson-Nash Metal Product Inc.
Contact: Craig
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/13/2005
SystemNumber: STI-Carrie
Starttime: 4:00 pm
FinishTime: 6:00 pm
ServicePerformed1: Installed and reconfigured Carrie's pc to access the Internet. Tested ok. Installed the Symantec Antiviurs software on Carrie's PC. Tested ok.
ServicePerformed2: Checked the FAX line for the Shop area. Still no active phone line. Will call Carol.
ServicePerformed3: Talked to Electrician to run a conduit from Scott's area to the RAZOR for the ShortHaul Modem connection.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
CompleteDate: 12/13/2005
Remote Name: 199.6.50.152
Remote User: sarge7
Date: 13 Dec 2005
Time: 18:05:49
Install the Internet on Carrie's pc.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/13/2005
SystemNumber: STI-00000
Starttime: 2:15 pm
FinishTime: 2:45 pm
ServicePerformed1: Replaced "FROZE" rear case fan. Installed additional case fan on side chassis. Tested all ok. System temp steady at 98 degrees.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-02: 6" Case fans.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
CompleteDate: 12/13/2005
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 13 Dec 2005
Time: 14:53:02
Front pc Over-heating and shutting down
Company_Name: Ringenbach
Contact: Ringenbach
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/13/2005
SystemNumber: sti-802
Starttime: 12:00 pm
FinishTime: 2:00 pm
ServicePerformed1: Replaced Network card on Front pc. The computer shorted the network card out. Motherboard needs replacing. Approved per Dr. Ringenbach.
ServicePerformed2: Will pull pc and return 12/14/2005 8:00 am.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 12/13/2005
Remote Name: 70.61.16.72
Remote User: sarge7
Date: 13 Dec 2005
Time: 13:56:05
Replace Network Card on Front pc.
The Return service call will be follow-up. Service. NO CHARGE per Sarge
Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike Rose
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/13/2005
SystemNumber: STI-Pathwy
Starttime: 9:45 am
FinishTime: 10:45 am
ServicePerformed1: Reconfigured the dial-up connection setting on Jim's pc.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.0
CustSig: Signature On File
CompleteDate: 12/13/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 13 Dec 2005
Time: 10:52:59
Communication problems with send Pathways Data
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/12/2005
SystemNumber: STI-02000
Starttime: 1:00 pm
FinishTime: 1:30 pm
ServicePerformed1: Setup and installed the New Laptop PC. Tested ok. Connected to Wireless Router. Tested all ok
ServicePerformed2: Mapped Denise's main computer to the F Drive. Connected laptop to both printers' Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Sony S560 Laptop PC.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
CompleteDate: 12/12/2005
Remote Name: 24.27.177.210
Remote User: sarge7
Date: 12 Dec 2005
Time: 13:34:39
Install Laptop at Denise's Home Office
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/12/2005
SystemNumber: STI-Proxy
Starttime: 9:45 am
FinishTime: 11:30 am
ServicePerformed1: Proxy server is rebooting. Turned the Auto-Reboot feature off to be able to see what the Error code is.
ServicePerformed2: Downloaded the latest updates from Microsoft. Updated the Antivirus program. Ran Full Scann for viruses. NO VIRUS FOUND.
ServicePerformed3: Ran Defrag on Hard-Drive. NO DEFECTS FOUND. Check the computers memory resources. The available resources are marginal. Will monitor closely for the next shutdown.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
CompleteDate: 12/12/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 12 Dec 2005
Time: 11:41:10
Proxy server keeps rebooting.
NOTE: THIS SERVER WILL NOT AUTOREBOOT. IF IT GOES DOWN DO NOT REBOOT. CONTACT SARGE ASAP ..513-460-6027.
Company_Name: Johnson-Nash Metal Product Inc.
Contact: Craig
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/10/2005
SystemNumber: STI-ALL
Starttime: 2: 00 pm
FinishTime: 6:00 pm
ServicePerformed1: Finished installing the network jacks and face plates in the shop offices.
ServicePerformed2: Installed the Patch panel and the 8 port GB hub on the wall in the shop office. Tested ALL cables. Tested ok.
ServicePerformed3: Wired the Phone jacks in the shopp office as well .Will test the jacks Sunday 12/11/2005 when I deliver and setup the Phone system.
ServicePerformed4:
Part1: QTY-01: 8-Port GB router
Part4: Qty-07: Face Plates
Part2: Qty-01: 16 Port Patch panel.
Part5: Qty-07: Drywall Caddys
Part3: Qty-12 CAT-5e Network jacks.
Part6: Qty-04: Slot covers.
BillableHours: 4.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 12/10/2005
Remote Name: 199.6.50.251
Remote User: sarge7
Date: 10 Dec 2005
Time: 22:22:24
Finish Wiring the Shop Offices.
Still need to get the Network Jack Box for the Server room.
Company_Name: Dr. Stephen Curran
Contact: Dr. Curran
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/08/2005
SystemNumber: STI-1029
Starttime: 1:00 pm
FinishTime: 2:30 pm
ServicePerformed1: Replaced Defective Tape Drive in server. The existing controller is working with this new drive. I will remove the controller from the invoice and send you another invoice.
ServicePerformed2: Reconfigured the backup software scheduler. Ran Full Daily Backup job on the Wednesday tape. Completely backed up entire server, over 4 gigs of data ,in 16 minutes 14 seconds. Without error.
ServicePerformed3: Reinitialized the Scheduler for Daily Backups. Put the Thursday Tape in drive for backup tonight.
ServicePerformed4:
Part1: Qty-01: HP DAT-72 SCSI Tape Drive.
Part4:
Part2: Qty-06: DAT-72 Tape Cartridges.
Part5:
Part3: Qty-01: Ultra160 SCSI Ribbon w/160 Terminator.
Part6:
BillableHours: 1.50
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 12/08/2005
Remote Name: 24.106.69.185
Remote User: sarge7
Date: 08 Dec 2005
Time: 14:35:55
Replace Defective Tape Drive and controller.
Will return new controller to inventory. Since the existing controller is working with this drive.
Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/07/2005
SystemNumber: STI-Malver
Starttime: 1:30 pm
FinishTime: 3:00 pm
ServicePerformed1: The Video Recorder #1 no video on monitor. The video AGP card is defective. Will order card and replace.
ServicePerformed2: Checked the outside video camera. Cameras are shorted. Will contact the PELCO company on spec's
ServicePerformed3: Will send quote to Carliss on different camera styles available for this system.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
CompleteDate: 12/07/2005
Remote Name: 199.6.49.213
Remote User: sarge7
Date: 07 Dec 2005
Time: 14:50:58
Walk-thru of camera system.
Company_Name: American Compressed Steel/Brokerage
Contact: Bruce Post
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/06/2005
SystemNumber: DELL-PC
Starttime: 7:30 pm12/06/2005
FinishTime: 2:30 am12/07/2005
ServicePerformed1: Removed Hard drive from Laptop and installed on to clean unit to remove the viruses. Ran full scan and removed 3379 infected files. Manually removed 1270 corrupt and porn created temporary internet files.
ServicePerformed2: Reinstalled drive back into Dell laptop. Reinstalled the Syamntec Antivirus software which had been disabled. Re-ran the antivrus software. Detected and removed over 900 registry entries and 117 infected files.
ServicePerformed3: Reinstalled the Ad-Aware program which also had been removed. Ran full scan. Detected and found several hundred critical files and removed them. Tested all ok.
ServicePerformed4: Downloaded all of the latest UPDATES from Microsoft. Downloaded the Service Pack 2 as well and reinstalled that patch. Tested all ok. Re-enabled the Windows XP Firewall software and removed the McAfees Firewall. Tested all ok. Set to deliver Laptop back 12/07/2005
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.50
ContractHours: 2.50
CustSig: Signature On File
CompleteDate: 12/07/2005
Remote Name: 199.6.50.251
Remote User: sarge7
Date: 07 Dec 2005
Time: 08:15:39
Laptop has Internet and virus warnings.
The majority of the viruses especially the startpage bug has been known to infect PC's after a popup from an email linking it back to a porn site has tries to disable your Antivirus programs that protect your system if you reply to the popup. This bug has just recently been spreading around to many PC's. If you get a popup when visiting or opening up your emails just hit the F4 key to remove it.
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/06/2005
SystemNumber: STI-Server
Starttime: 4:30 pm
FinishTime: 5:30 pm
ServicePerformed1: Replaced tape drive on server.
ServicePerformed2: Installed Adaptec Ultra 29160 SCSI Controller. Tested all ok.
ServicePerformed3: Ran full daily backup. Tested all ok.
ServicePerformed4: Labeled all tape. Robyn wants 4 more tape.
Part1: Qty-01: HP DAT72 Tape Drive
Part4:
Part2: Qty-01: Adaptec Ultra 29160 SCSI Controller
Part5:
Part3: Qty-06: DAT-72 Tape Cartridges
Part6:
BillableHours: 0.00
ContractHours: 1.0
CustSig: Signature On File
CompleteDate: 12/06/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 06 Dec 2005
Time: 17:25:43
Replace Server Tape drive
NEED to order 4 more tapes ASAP
Company_Name: Dr. Stephen Curran
Contact: Martha / Dr. Curran
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/06/2005
SystemNumber: STI-NetPrt
Starttime: 2:45 pm
FinishTime: 3:15 pm
ServicePerformed1: Reset the Print Server three times. The printer started to print. The print server is possibly starting to fail. WILL MONITOR CLOSELY.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.5
CustSig: Signature On File
CompleteDate: 12/06/2005
Remote Name: 24.106.69.185
Remote User: sarge7
Date: 06 Dec 2005
Time: 15:04:52
Network Printer not printing.
Company_Name: Johnson-Nash Metal Product Inc.
Contact: Craig
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/05/2005
SystemNumber: STI-ALL
Starttime: 2:00 pm
FinishTime: 8:15 pm
ServicePerformed1: Could not finish the wiring in the shop area due to the dust from the workers that are sand blasting.
ServicePerformed2: Ran the network cabling in the front offices. Re-Wired the existing jacks to spec's. Installed and wired the network patch panel located in the Conference room. Installed a 16-Port GB router with the hub. Checked and certified ALL of the network connection. Tested all ok.
ServicePerformed3: Ran a network cable back to the Server closet. Will finish the wiring of the shop area 12/07/2005. That will complete this phase of the install.
ServicePerformed4:
Part1: QTY-01: 16-Port GB router
Part4: Qty-580' Cat-5e network cable
Part2: Qty-01: 24 Port Patch panel.
Part5:
Part3: Qty-01: 2 Space Network Wall mount
Part6:
BillableHours: 6.25
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 12/05/2005
Remote Name: 199.6.50.251
Remote User: sarge7
Date: 06 Dec 2005
Time: 08:04:51
Finish wiring the shop offices and the front offices.
Did not get the call from the Cincinnati Bell rep.
Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/01/2005
SystemNumber: STI-CAMS
Starttime: 1:00 pm
FinishTime: 2:30 pm
ServicePerformed1: Created new procedure for backup to CD-RW. Tested all ok.
ServicePerformed2: Reconfigured the Live-Update to use DSL and not dial-up.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
CompleteDate: 12/01/2005
Remote Name: 199.6.49.213
Remote User: sarge7
Date: 01 Dec 2005
Time: 14:24:48
Problems in backing up data
Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Doug Idle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/01/2005
SystemNumber: STI-Pathwy
Starttime: 11:00 am
FinishTime: 12:30 pm
ServicePerformed1: Performed the Pathways update with graphics. Tested all ok.
ServicePerformed2: Added Dustin to the Novell network. Add login to Pathways. Tested ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
CompleteDate: 12/01/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 01 Dec 2005
Time: 12:03:32
Pathways Update and add Dustin to network
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/30/2005
SystemNumber: STI-ALL
Starttime: 2:00 pm
FinishTime: 2:30 pm
ServicePerformed1: The case fan was not working. The temp inside the case was too high. the hard drive was over heating.
ServicePerformed2: Cleaned off case fan and reversed the air flow to pull air in. I will replace case fans when they come in.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
CompleteDate: 11/30/2005
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 30 Nov 2005
Time: 14:44:53
Kim's pc at front desk has an Hard Drisk Error message. Will not boot up.
Will install 2 case fans. the system only has one installed.
Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/29/2005
SystemNumber: STI-Email
Starttime: 10:45 pm 11/29/2005
FinishTime: 12:45 am 11/30/2005
ServicePerformed1: Connected to Jerry's pc thru PCAnywhere. Added the hwikle@earthlink.net email account to Jerry's outlook Express email program. Checked for emails. Received 480 emails.
ServicePerformed2: I created 2 message rules in the Outlook Express; Rule #1: All EMails addressed to "jwikle@earthlink.net", will Automatically goto the JWikle Email Folder. Rule #2: All EMails NOT addressed to "jwikle@earthlink.net" or "hspsp@earthlink.net", will Automatically goto the "Possible SPAM folder.
ServicePerformed3: Could not connect to Front PC to remove the hwikle EMail account, because it was off.
ServicePerformed4: Tested all ok. Left Jerry a note on work completed. Plus a printout of this workorder.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
CompleteDate: 11/30/2005
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 30 Nov 2005
Time: 00:48:28
Move the hwikle@earthlink.net to Jerry's pc from Front PC.
Company_Name: Rechtin Heating & Air
Contact: Tom B. Rechtin
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/29/2005
SystemNumber: STI-all
Starttime: 2:15 pm
FinishTime: 7:30 pm
ServicePerformed1: Performed the PC upgrade to Darlene's Pc. Downloaded all of the drivers. Installed the Syamntec Corp ED Antivirus. Tested all ok.
ServicePerformed2: Upgraded the Windows 98 to Windows XP Pro on Joe's PC. Removed ALL Viruses and hackerware from that PC. Ran Full system scan several times to remove the Trojan.Startpage virus. Performed a MANUAL removal of that virus. Completed without error.
ServicePerformed3: Presented the NSC Contract to Tom B. Rechtin for his review. Will also show Tom and John how to set the Proxy Security Levels for Internet Restrictions on my return.
ServicePerformed4: Also advised Tom on the Upgrading of the Symantec Antivirus Corp Version 8.0 to 10.0 ASAP.
Part1: Qty-01: Windows XP Pro Upgrade.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.25
ContractHours: 3.0
CustSig: Signature On File
CompleteDate: 11/29/2005
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 29 Nov 2005
Time: 19:03:28
Finish Install of Darlene's PC Upgrade and the Windows XP Pro Upgrade to Joe's pc.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/29/2005
SystemNumber: STI-Nservr
Starttime: 1:00 pm
FinishTime: 1:30 pm
ServicePerformed1: The Pentium II CPU cooling fan is the failing component. Removed from computer and installed a temporary case fan and mounted that to the CPU heat sink.
ServicePerformed2: This will work in the place of the original fan which is NLA.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Case fan 6"
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
CompleteDate: 11/29/2005
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 29 Nov 2005
Time: 13:37:32
Novell Server making noises.
Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike Rose
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/29/2005
SystemNumber: STI-PWUpGr
Starttime: 9:00 am
FinishTime: 11:15 pm
ServicePerformed1: Performed Full Daily Backup before performing the upgrade. Completed without error.
ServicePerformed2: Performed Pathways Upgrade from 4.20 to 4.30. Failed first attempt. Performed database REINDEX repaired 4 corrupt files. Renamed those file to *.BAD. Reindexed the database again. Completed without error.
ServicePerformed3: Restarted the Pathways Upgrade. Completed without error.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.25
CustSig: Signature On File
CompleteDate: 11/29/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 29 Nov 2005
Time: 10:36:58
Pathways Upgrade from 4.20 to 4.30
Company_Name: Wrap And Send Services
Contact: Mike Jamali
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/28/2005
SystemNumber: STI-ALL
Starttime: 11:00 pm 11/28/2005
FinishTime: 1:00 am 11/29/2005
ServicePerformed1: Reconfigured Mike's entire connection to get an Internet connection. The Comcast Cable modem does not want to connect directly to the Linksys Firewall. Had Mike onnect his Netgear Router to the Cable modem and then connect the Linksys Wireless router to the Netgear. The system is connected ok now.
ServicePerformed2: Mike double checked the hard-wired computer and the wireless computer. Both work ok.
ServicePerformed3: Mike will ship back the first Wireless Linksys which was thought to be defective. We will put that in our stock. No Charge.
ServicePerformed4:
Part1: QTY-01: Linksys Wireless router
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
CompleteDate: 11/29/2005
Remote Name: 199.6.50.251
Remote User: sarge7
Date: 29 Nov 2005
Time: 00:59:28
Assist Mike in connecting new router to connect his home network.
Company_Name: Brownstown Family Medical
Contact: Phyllis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/28/2005
SystemNumber: STI-112805
Starttime: 11:30 pm
FinishTime: 6:00 pm
ServicePerformed1: Replaced motherboard and related components. Had to go get a Video Card. The video card that was in the old system was not compatible with new system. Tested all ok.
ServicePerformed2: Reconfigured the network settings. Tested all ok. Tested printing ok.
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: AOpen Pentium 4 Motherboard
Part4: QTY-01: 350 ATX Power Supply.
Part2: QTY-01: Intel 3.0Ghz Processor CPU
Part5: Qty-01: G-Force 5500 PCI Video Card
Part3: QTY-02: 256 MB DDR-2 Memory Chips
Part6:
BillableHours: 2.0
ContractHours: 3.00
CustSig: Signature On File
CompleteDate: 11/28/2005
Remote Name: 63.151.204.189
Remote User: sarge7
Date: 28 Nov 2005
Time: 18:09:51
Replace Motherboard which is causing the Hard Drive failures.
NOTE: DO NOT BILL FOR TRIP CHARGE PER SARGE. Total Hour on trip and site: 6.5 hours. Total Billable 2.0. The rest is followup from last service call.
Company_Name: Rechtin Heating & Air
Contact: John Feldkamp
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/23/2005
SystemNumber: STI-all
Starttime: 11:45 am
FinishTime: 4:00 pm
ServicePerformed1: Upgraded Mzilliox to Windows XP Pro and Rgbbard's pc to new pc. Tested all ok. Will upgrade Darlene's 11/28/2005 pm.
ServicePerformed2: Attempted to repair Joe's pc from the virus files. Need to upgrade to Windows XP Pro as well on 11/28/2005 pm.
ServicePerformed3: Fixed the Plotter problems. Tested all ok.
ServicePerformed4: Steve's issues with the Bottomline access is caused by the 2 different versions of the Pervasive software being used. Per tech support Steve will not be able to use the Bottomline software as long as he ahs the Newer Version of Pervasive, which run the Timberline Server.
Part1: QTY-01: See Invoice 05111605-19
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 4.5
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 11/23/2005
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 23 Nov 2005
Time: 16:17:03
Install upgrade pc
Company_Name: Control-O-Fax
Contact: Dawn/Jenae
New_Unlisted_Customer: Clermont Pediactrics
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/23/2005
SystemNumber: STI-FrntPC
Starttime: 9:45 am
FinishTime: 11:30 am
ServicePerformed1: Removed network drivers from pc. Reinstalled standard network drivers. Connected pc to Internet. Downloaded the latest drivers.
ServicePerformed2: Only able to connected to the CSERVER by the IP #:192.168.100.20. The CSERVER is a Windows 98 pc. The issue with this connection is on the CSERVER OS. When I get the 10-User license for the Dell server and move the data over from the Win 98 CSERVER, this "Mapping" issue will be eliminated.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.25
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 11/23/2005
Remote Name: 216.68.141.66
Remote User: sarge7
Date: 23 Nov 2005
Time: 11:10:58
Front PC Not connecting to CSERVER after power outage.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/22/2005
SystemNumber: STI-Laptop
Starttime: 10:15 am
FinishTime: 10:30 am
ServicePerformed1: Changed the default EMAIL program to the Outlook Express. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .25
CustSig: Signature On File
CompleteDate: 11/22/2005
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 22 Nov 2005
Time: 10:38:40
Fix the Email problem with the word doc program.
Company_Name: American Compressed Steel/Brokerage
Contact: Christine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/22/2005
SystemNumber: STI-Laptop
Starttime: 9:00 am
FinishTime: 10:15 am
ServicePerformed1: Installed the PC Anywhere software on Christine's Laptop. Tested all ok. Port set to 5641/5642.
ServicePerformed2: Had Steve connect thru his office to Bath Laptop and office pc. Works ok.
ServicePerformed3: Told Christine to that if Fran needs to conference in with Christine for the training session, Chritine will need to connect to her office pc from home and then Fran will need to connect to Christine's laptop. That will allow both remotes to do the training together.
ServicePerformed4: Setup a login for Fran and password. Chritine has that info.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
CompleteDate: 11/22/2005
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 22 Nov 2005
Time: 10:36:41
Setup Laptop with PCAnywhere and connect to office PC.
Company_Name: Dr. Stephen Curran
Contact: Patty / Dr. Curran
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/21/2005
SystemNumber: STI-ALL
Starttime: 10:45 am
FinishTime: 11:00 am
ServicePerformed1: Re-configure Patty's Modem for E-Claims in the Communications Setting section of EagleSoft. Sent a test claim. Completed without error.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .25
CustSig: Signature On File
CompleteDate: 11/21/2005
Remote Name: 24.106.69.185
Remote User: sarge7
Date: 21 Nov 2005
Time: 11:03:18
Configure Patty's Modem for E-Claims
NOTE: This is a followup service call to the previous workstation upgrade.
Company_Name: Control-O-Fax
Contact: Dawn/Jenae
New_Unlisted_Customer: Clermont Pediatric
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/21/2005
SystemNumber: STI-COF
Starttime: 10: 00 am
FinishTime: 10:30 am
ServicePerformed1: Could not move data yet. The Dell Server ONLY has a 5-User license and 4-Users have been reached.
ServicePerformed2: Will order a 10-User license ADDON from Microsoft. I will try to get this in over-night.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .5
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 11/21/2005
Remote Name: 216.68.141.66
Remote User: sarge7
Date: 21 Nov 2005
Time: 10:26:58
Move data from peer-to-perr network to the Dell Server.
Company_Name: Jeff Wyler - Eastgate Body Shop
Contact: Ron
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/21/2005
SystemNumber: STI-Pathwy
Starttime: 9:00 am
FinishTime: 10:30 am
ServicePerformed1: Performed Full Data Backup before update. Completed without error. Performed Pathways Update.
ServicePerformed2: Performed to Pathways Graphics update. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
CompleteDate: 11/21/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 21 Nov 2005
Time: 09:57:52
Pathways Update.
Company_Name: Wrap And Send Services
Contact: Tom Sizer
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/20/2005
SystemNumber: STT-PCTV
Starttime: 12:30 pm
FinishTime: 12:45 pm
ServicePerformed1: Setup Tom's pc. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Windows XP PRO Upgraded
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 11/20/2005
Remote Name: 65.27.231.29
Remote User: sarge7
Date: 20 Nov 2005
Time: 12:49:11
Deliver Repaired PC
Company_Name: Wrap And Send Services
Contact: Tom Sizer
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/19/2005
SystemNumber: STI-PCTV
Starttime: 8:30 pm 11/19/2005
FinishTime: 4:30 am 11/20/2005
ServicePerformed1: Attempted to recover data from failing drive. Recovered ALL data. Cloned that data to new 200 gig hard drive.
ServicePerformed2: System OS was corrupt. Had to re-install the Windows XP Home Edition. Ashley thinks the install disk was thrown away accidently.
ServicePerformed3: Purchased and installed the Windows XP Professional Upgrade software to finish the repair and restore all Tom's settings.
ServicePerformed4: Upgrade completed without error. All settings and softwares are restored to the condition they were in before the failure. Will deliver to Tom 11/20/2005 11:00am .
Part1: Qty-01: Windows XP Professional Upgrade
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 8.00
CustSig: Signature On File
CompleteDate: 11/20/2005
Remote Name: 199.6.50.251
Remote User: sarge7
Date: 20 Nov 2005
Time: 05:21:21
Repair Tom's pc pulled from home
Company_Name: Wrap And Send Services
Contact: Tom Sizer
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/19/2005
SystemNumber: STI-PCTV
Starttime: 2:00 pm
FinishTime: 4:45 pm
ServicePerformed1: Ran diagnostics on unit. Reports to have a Bad Cluster on hard drive. Attempted to repair defective cluster. Failed.
ServicePerformed2: Will pull unit to shop for further repairs. Will deliver back on Sunday 11/20/2005 if repaired.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
CompleteDate: 11/19/2005
Remote Name: 65.27.231.29
Remote User: sarge7
Date: 19 Nov 2005
Time: 16:44:07
Tom's Computer worked fine on Friday, then it would not startup on Saturday.
Company_Name: Johnson-Nash Metal Product Inc.
Contact: Craig/Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/17/2005
SystemNumber: STI-Mtg
Starttime: 10:30 am
FinishTime: 12:00 pm
ServicePerformed1: Met with the phone rep. Went over the phone service needed. I informed him that I will be installing the phone system. They will only be running the cables from the wall jacks in ALL of the offices back to the phone wall.
ServicePerformed2: They will not be utilizing the phone demarc strip in the bathroom area. They will remove that one.
ServicePerformed3: The "Dial-Tone" order needs to be place in advance of the move, at least by 12/09/2005 Friday before the move.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
CompleteDate: 11/17/2005
Remote Name: 199.6.50.152
Remote User: sarge7
Date: 17 Nov 2005
Time: 11:52:42
Meet with the Cincinnati Bell Rep at the new building for info.
Disregard the first WO sent. Use this one.
Company_Name: Johnson-Nash Metal Product Inc.
Contact: Craig/Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/17/2005
SystemNumber: STI-Mtg
Starttime: 10:30 am
FinishTime: 12:00 pm
ServicePerformed1: Met with the phone rep. Went over the phone service needed. I informed him that I will be installing the phone system. They will only be running the cables from the wall jacks in ALL of the offices back to the phone wall.
ServicePerformed2: They will not be utilizing the phone demarc strip in the bathroom area. They will remove that one.
ServicePerformed3: The "Dial-Tone" order needs to be place in advance of the move, at least by 12/09/2005 Friday before the move.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 11/17/2005
Remote Name: 199.6.50.152
Remote User: sarge7
Date: 17 Nov 2005
Time: 11:51:59
Meet with the Cincinnati Bell Rep at the new building for info.
Company_Name: Dr. Stephen Curran
Contact: Steve / Martha
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/17/2005
SystemNumber: STI-1029
Starttime: 9:00 am
FinishTime: 9:30 pm
ServicePerformed1: Installed External Modem. Configured for COM-1. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: USR 56K External Modem
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.50
CustSig: Signature On File
CompleteDate: 11/17/2005
Remote Name: 24.106.69.185
Remote User: sarge7
Date: 17 Nov 2005
Time: 09:25:18
Install External Modem.
Company_Name: Dr. Stephen Curran
Contact: Martha / Dr. Curran
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/11/2005
SystemNumber: STI-ALL
Starttime: 2:30 pm
FinishTime: 10:00 pm
ServicePerformed1: Performed the Workstation Upgrades on 3 computers. Transferred all data from computer to the replacement systems.
ServicePerformed2: Performed the Windows XP Professional Upgrade to the new systems. Downloaded ALL of the Microsoft patches and files. Tested all ok.
ServicePerformed3: Instaaled the Symantec Antivirus Corporate Edition Client setup on all 3 systems. Ran Full scan. Completed without error.
ServicePerformed4: Performed a Full system backup before the Eaglesoft Upgrade. Completed without error onto the Thursday's tape. Performed the Eaglesoft Upgarde on the server. Completed without error. Performed the Eaglesoft Workstation upgrade on all workstations. Completed without error. Tested the workstation logins to the database. No Errors.
Part1: Qty-01: See Invoice for items.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 7.5
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 11/11/2005
Remote Name: 24.106.69.185
Remote User: sarge7
Date: 11 Nov 2005
Time: 21:23:25
Install Workstation Upgrade. Install Eaglesoft Upgrade.
Company_Name: American Compressed Steel/Brokerage
Contact: Lina
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/10/2005
SystemNumber: STI-Server
Starttime: 9:30 am
FinishTime: 10:30 am
ServicePerformed1: Had all users close out of SL. Performed the Clear ALL Multi-User Flag procedure on both databases.
ServicePerformed2: Had Lina try to get in SL. The same error message shows up. Had all users shut down. Restarted the Novell server. Performed the Clear ALL Multi-User Flag procedure on both databases again. Had Lina try again. The problem with the database has been resolved.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 11/10/2005
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 10 Nov 2005
Time: 10:39:31
Lina's Shared Logic has a "File In Use" message on her system and she cannot go further into software.
Company_Name: Wrap And Send Services
Contact: Robyn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/09/2005
SystemNumber: STI-TCPLUS
Starttime: 12:30 pm
FinishTime: 5:00 pm
ServicePerformed1: Reconfigured the reports to the spec's of WSS. Ran several dozen variations of the reports.
ServicePerformed2: Contact Peggy at Tech support. Worked with her on solving some of these issues. Came up with the reports that will show and print the data that Robyn needs to have.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.5
CustSig: Signature On File
CompleteDate: 11/09/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 09 Nov 2005
Time: 17:05:07
Reconfigure the reports to calculate with WSS's spec's.
NOTE: WILL CONTACT MIKE JAMALI WITH THE RESULTS OF THE RECONFIGURATION. ROBYN HAS APPROVED OF THE REPORT FORMAT.
Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/09/2005
SystemNumber: Sti-all
Starttime: 10:00 am
FinishTime: 11:00 am
ServicePerformed1: Walk through new site for Network cabling review
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours: 1:00
CustSig: Signature On File
CompleteDate: 11/09/2005
Remote Name: 199.6.50.226
Remote User: sarge7
Date: 09 Nov 2005
Time: 11:56:46
Walk through of new building for Network cabling review.
Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/08/2005
SystemNumber: STI-all
Starttime: 1:00 pm
FinishTime: 3:30 pm
ServicePerformed1: Performed Pathways Update. Completed without error.
ServicePerformed2: Performed ADP Shoplink update. Completed without error.
ServicePerformed3: Performed ADP Estimate Check Installation. Installed Estimate Check on 3 workstations. Completed without error. Performed ADP Frame Dimension Installation. Tested ok.
ServicePerformed4: Performed Chief Framerack Update. Completed without error.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.5
CustSig: Signature On File
CompleteDate: 11/08/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 08 Nov 2005
Time: 14:24:55
Pathways Update, ADP Shoplink update, ADP Estimate Check Install, ADP Frame Dimension Install and Chief Framerack Update.
Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/08/2005
SystemNumber: STI-all
Starttime: 1:00 pm
FinishTime: 3:30 pm
ServicePerformed1: Performed Pathways Update. Completed without error.
ServicePerformed2: Performed ADP Shoplink update. Completed without error.
ServicePerformed3: Performed ADP Estimate Check Installation. Installed Estimate Check on 3 workstations. Completed without error. Performed ADP Frame Dimension Installation. Tested ok.
ServicePerformed4: Performed Chief Framerack Update. Completed without error.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
CompleteDate: 11/08/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 08 Nov 2005
Time: 14:24:32
Pathways Update, ADP Shoplink update, ADP Estimate Check Install, ADP Frame Dimension Install and Chief Framerack Update.
Company_Name: Rechtin Heating & Air
Contact: Tom B. Rechtin
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/08/2005
SystemNumber: STI-Proxy
Starttime: 12:30 pm
FinishTime: 1:00 pm
ServicePerformed1: Reconfigured the Proxy Server with the new outgoing SMTP server setting.
ServicePerformed2: Change the server of 216.136.102.250 to relay.mail.twtelecom.net. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .5
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 11/08/2005
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 08 Nov 2005
Time: 12:48:25
Outgoing Emails not working.
Company_Name: Jeff Wyler - Eastgate Body Shop
Contact: Ron Waddle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/08/2005
SystemNumber: STI-PW&FR
Starttime: 9:00 am
FinishTime: 1: 00 pm
ServicePerformed1: Performed FULL data backup before software upgrade. Completed without error. Performed the Pathways UPGRADE to version 4.30. Completed without error.
ServicePerformed2: Performed the Pathways Workstation upgrade on 5 workstations. Completed without error.
ServicePerformed3: Performed Chief Framerack software upgrade. Completed without error.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.0
CustSig: Signature On File
CompleteDate: 11/08/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 08 Nov 2005
Time: 11:58:54
Pathways UPGRADE from 4.20 to 4.30. Chief Framerack software Update.
Company_Name: Brownstown Family Medical
Contact: Phyllis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/07/2005
SystemNumber: STI-Recept
Starttime: 12:15 pm
FinishTime: 1:15 pm
ServicePerformed1: Replaced hard drive on front pc. Cloned all data from old drive to new. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: 80 GB Hard Drive
Part4:
Part2: Qty-01: Trip Charge.
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 11/07/2005
Remote Name: 63.151.204.173
Remote User: sarge7
Date: 07 Nov 2005
Time: 13:13:05
Replace failing HDD on Front PC
Note: Will monitor this computer closely. The AX4B motherboard may be the component thaqt cause this drive to fail.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/04/2005
SystemNumber: STI-1057
Starttime: 11:30 am
FinishTime: 12:30 pm
ServicePerformed1: Replaced the failing hard drive on Sandy's pc. Installed 120 gig HDD. Cloned all data from old drive to new. Tested all ok.
ServicePerformed2: Call Fran to let her know that I took care of the mapping issue. Also left message for her to call me on my cell to go over the procedures for next weeks training.
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: 120 GB HDD
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 11/04/2005
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 04 Nov 2005
Time: 12:38:58
Replace failing hard drive on Sandy's pc.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/03/2005
SystemNumber: STI-Bruce
Starttime: 11:30 am
FinishTime: 5:30 pm
ServicePerformed1: Installed the DVD Writer on Ken's pc. Tested all ok.
ServicePerformed2: Performed the Windows XP Pro Upgrade on Sandy's pc. Reinstalled the Novell Client4.83 SP2 so the Shared Logic would work. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: PC Upgrade for Bruce's PC.
Part4:
Part2: Qty-02: Windows XP Pro Upgrade.
Part5:
Part3: Qty:-01: DVD Writer,
Part6:
BillableHours: 0.00
ContractHours: 6.00
CustSig: Signature On File
CompleteDate: 11/03/2005
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 03 Nov 2005
Time: 17:30:43
Perform Windows XP Pro Upgrade on Sandy's pc. Install DVD Writer on Ken's pc.
NOTE: Will bring 120 Gig SATA Hard drive to replace Sandy's existing drive on 11/04/2005 1:30 pm.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/03/2005
SystemNumber: STI-Bruce
Starttime: 11:30 am
FinishTime: 5:30 pm
ServicePerformed1: Installed the DVD Writer on Ken's pc. Tested all ok.
ServicePerformed2: Performed the Windows XP Pro Upgrade on Sandy's pc. Reinstalled the Novell Client4.83 SP2 so the Shared Logic would work. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: PC Upgrade for Bruce's PC.
Part4:
Part2: Qty-02: Windows XP Pro Upgrade.
Part5:
Part3: Qty:-01: DVD Writer,
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
CompleteDate: 11/03/2005
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 03 Nov 2005
Time: 17:30:24
Perform Windows XP Pro Upgrade on Sandy's pc. Install DVD Writer on Ken's pc.
NOTE: Will bring 120 Gig SATA Hard drive to replace Sandy's existing drive on 11/04/2005 1:30 pm.
Company_Name: American Compressed Steel/Brokerage
Contact: Bruce
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/03/2005
SystemNumber: STI-Bruce
Starttime: 9:30 am
FinishTime: 11:30 am
ServicePerformed1: Setup Bruce's pc . Reconfigured all programs. Tested all ok.
ServicePerformed2: Remapped network drives. Reconnected printers. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
CompleteDate: 11/03/2005
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 03 Nov 2005
Time: 17:25:38
Deliver and setup Bruce's upgraded workstation.
Company_Name: Lange Precision, Inc.
Contact: Shannon
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/02/2005
SystemNumber: STI-ALL
Starttime: 2:30 pm
FinishTime: 3:00 pm
ServicePerformed1: Recovered the Spreadsheet from the 10/28/2005 backup off of the Wednsday's tape. Completed without error.
ServicePerformed2: Attempted to repair the corrupt file. there is data there but it is not visible. Renamed the file to BAD.
ServicePerformed3: Reset Ron's pc Ad-Aware. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 11/02/2005
Remote Name: 24.172.129.114
Remote User: sarge7
Date: 02 Nov 2005
Time: 14:48:58
Recover spreadsheet from the tape backup.
Company_Name: Rechtin Heating & Air
Contact: John Feldkamp
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/01/2005
SystemNumber: STI-server
Starttime: 11:30 am
FinishTime: 5:30 pm
ServicePerformed1: Had to totally reinstall the Novell OS to fix issues with New tape drive on the older OS.
ServicePerformed2: After completing the OS Upgrade, I installed the Servive Pack 6a from Novell and reconfigured the tape drive. Tested all ok.
ServicePerformed3: Reinstalled ALL of the components back into new system. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 11/02/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 02 Nov 2005
Time: 13:40:11
Finish install of tape drive.
Total time today 6 hours. An additional 3.00 hours will be billed for the additional time spent in addition to time already billed on initial invoice.
Company_Name: Wrap And Send Services
Contact: Mike Jamali/Robyn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/02/2005
SystemNumber: STI-TCPLUS
Starttime: 10:30 am
FinishTime: 1:30 pm
ServicePerformed1: Had meeting with Mike Jamali and Robyn on second demonstration of the STI Time Clock System.
ServicePerformed2: Worked with Robyn on customizing the reporting features of this package. Has one issue with the payroll reports that I will take up with Peggy Black.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.0
CustSig: Signature On File
CompleteDate: 11/02/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 02 Nov 2005
Time: 13:34:02
Meeting and demo of STI Time Clock System with Mike Jamali and Robyn.
Company_Name: Parktown Cooperative Homes, Inc.
Contact: Angela
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 10/31/2005
SystemNumber: STI-ALL
Starttime: 12:30 pm
FinishTime: 2:00 pm
ServicePerformed1: Repaired the Canon FAX machine. There was several sheets of paper jammed in the feeder rollers. Tested all ok.
ServicePerformed2: Checked the front pc's for lockup issues. These systems are in need of a hardware upgrade. The processor and the RAM memory need to be upgraded to the next level to resolve this issue. Will send quote Angela Smith 11/02/2005.
ServicePerformed3: Reconfigured the Time Clock settings at the terminal down stairs. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.5
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 10/31/2005
Remote Name: 69.61.174.131
Remote User: sarge7
Date: 31 Oct 2005
Time: 14:26:32
Troubleshoot several computer lockup problems on both front pc's. Fix FAX machine lockups. Fix the Time Clock settings.
Company_Name: Wrap And Send Services
Contact: Robyn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 10/27/2005
SystemNumber: STI-NT
Starttime: 1:30 pm
FinishTime: 3:30 pm
ServicePerformed1: Configured the IP for the Novatime pc to 192.168.100.50. Mapped a drive on the server to the IP number.
ServicePerformed2: Had to go and get a 5-port hub and patch cables. The rep needed to move the pc out to the FAX area. Installed the components. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: 5-Port Network Switch/HUB
Part4:
Part2: Qty-03: 7' CAT-5e Patch cables
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.25
CustSig: Signature On File
CompleteDate: 10/27/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 27 Oct 2005
Time: 15:28:52
Assist Novatime rep on Phone and network connection with their pc.
Company_Name: Respiratory Consultants, Inc.
Contact: Georgia
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 10/26/2005
SystemNumber: STI-1027
Starttime: 1:00 pm
FinishTime: 3:00 pm
ServicePerformed1: Removed the loaner tape drive from server. Installed the 72 Gig DAT Tape drive system.
ServicePerformed2: Replaced the existing controller with the Adaptec Ultra-160 /with ribbon. Tested drive ok.
ServicePerformed3: Reconfigured the Scheduler for the new drive. Tested ok. Re-labelled ALL 6 tapes to the Days of the Week.
ServicePerformed4: Ran scheduled job. Completed Full Daily Backup in 17 minutes and NO ERRORS.
Part1: QTY-01: SEE INVOICE#:05102605-1
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: See Invoice
ContractHours: See Invoice
CustSig: Signature On File
CompleteDate: 10/26/2005
Remote Name: 199.6.50.227
Remote User: sarge7
Date: 26 Oct 2005
Time: 14:11:10
Replace Defective Tape Drive System
Do not create invoice for this work order. Already created an invoice #:05102605-1.
Company_Name: AB Deburring Co.
Contact: Rob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 10/25/2005
SystemNumber: STI-ALL
Starttime: 1:30 pm
FinishTime: 5:00 pm
ServicePerformed1: Installed Network rack with shelves. Relocated ALL of the network servers and components to the Rack.
ServicePerformed2: Installed Video switch and configured the servers for the switch. Tested all ok.
ServicePerformed3: Installed the Label printer to the New pc. Tested all ok.
ServicePerformed4: Fixed Dale's Printing problems with the Shipping Printers. Tested all ok.
Part1: QTY-01: See Invoice #: 05102105-2
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.5
CustSig: Signature On File
CompleteDate: 10/25/2005
Remote Name: 67.96.11.61
Remote User: sarge7
Date: 25 Oct 2005
Time: 16:05:43
Install Network Rack and Install Label Printer on new PC
NOTE: Do not create invoice for this workorder. Already created one, Invoice #: 05102105-2.
Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 10/24/2004
SystemNumber: STI-Laptop
Starttime: 12:00 pm
FinishTime: 2:30 pm
ServicePerformed1: Installed and setup Carolyn's Laptop on the network. Setup ALL company softwares. Tested all ok.
ServicePerformed2: Setup Network printers. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: INVOICE#: 05102105-1
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.5
CustSig: Signature On File
CompleteDate: 10/24/2005
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 24 Oct 2005
Time: 14:24:42
Install Carolyn's Laptop Computer.
NOTE: DO NOT CREATE INVOICE FOR THIS WORKORDER. ALREADY INVOICED # 05102105-1. Paid in full
Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 10/24/2004
SystemNumber: STI-Laptop
Starttime: 12:00 pm
FinishTime: 2:30 pm
ServicePerformed1: Installed and setup Carolyn's Laptop on the network. Setup ALL company softwares. Tested all ok.
ServicePerformed2: Setup Network printers. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.5
CustSig: Signature On File
CompleteDate: 10/24/2005
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 24 Oct 2005
Time: 14:24:00
Install Carolyn's Laptop Computer.
NOTE: DO NOT CREATE INVOICE FOR THIS WORKORDER. ALREADY INVOICED # 05102105-1. Paid in full
Company_Name: AB Deburring Co.
Contact: Rob/Lorraine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 10/19/2005
SystemNumber: STI-NewPC
Starttime: 2:00 pm
FinishTime: 4:30 pm
ServicePerformed1: Setup the replacement PC at rear desk. Installed a RJ-45 plug on the existing network cable. Tested ok.
ServicePerformed2: Connected to network. Set the IP # to: 192.168.100.21. Configured the Internet connect thru the Proxy server. Tested ok.
ServicePerformed3: Installed and setup ALL network and local printers. Tested all ok. NOTE: THE EXISTING ELTRON LABEL PRINTER WILL NOT WORK WITH THIS SYSTEM PER MANUFACTURER TECH SUPPORT. DRIVERS AND SUPPORT ARE NLA !!!!!
ServicePerformed4: Installed the Symantec Antivirus Corp Edition Client setup. Completed without error.
Part1: QTY-01:STI-P4-630 Workstation.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.5
CustSig: Signature On File
CompleteDate: 10/19/2005
Remote Name: 67.96.11.117
Remote User: sarge7
Date: 19 Oct 2005
Time: 16:20:08
Install and setup replacement Workstation.
Will chack with Rob to see if he wants a Replacement Label Printer similar to the Shipping Dept Label Printer. LP-2844-PSU.
Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Doug Idle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 10/18/2005
SystemNumber: STI-Pathwy
Starttime: 2:00 pm
FinishTime: 3:45 pm
ServicePerformed1: Performed Full data backup before UPGRADE.
ServicePerformed2: Performed Pathways UPGRADE from 4.1 to 4.30 with graphics. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
CompleteDate: 10/18/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 18 Oct 2005
Time: 15:13:48
Pathways Upgrade from 4.1 to 4.30.
Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike Rose
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 10/18/2005
SystemNumber: STI JWFLBS
Starttime: 12:00 pm
FinishTime: 12:45 pm
ServicePerformed1: Performed Pathways Update. Completed without error. Installed the Pathways Profile update. Completed without error.
ServicePerformed2: The server has a mirrored partition error message. Performed the Novell Partition repair. Remirrored the partitions. Completed without further error messages. The server is having some hardware issues. Will monitor closely and make recommendations on the next service date.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 10/18/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 18 Oct 2005
Time: 12:40:13
October Pathways Update.
Company_Name: Wrap And Send Services
Contact: Mike Jamali
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 10/17/2005
SystemNumber: STI-MikeJ
Starttime: 10:00 PM 10/17/2005
FinishTime: 1:30 AM 10/18/2005
ServicePerformed1: Connected to Mike Jamali's pc thru PCAnywhere. Attempted to get the Wireless network configured on the desktop computer.
ServicePerformed2: After several attempts, the wireless network would only work in the UN-ENCRYPTED mode.
ServicePerformed3: I've instructed Mike to Get the same Wireless setup that I setup at Denise's Home. We will start there and try again this afternoon.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.5
CustSig: Signature On File
CompleteDate: 10/18/2005
Remote Name: 199.6.50.251
Remote User: sarge7
Date: 18 Oct 2005
Time: 01:34:49
Phone Support to connect home systems to Wireless network Router
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 10/17/2005
SystemNumber: STI-777
Starttime: 1:00 pm
FinishTime: 4:00 pm
ServicePerformed1: Removed all viruses and adware. Performed the Windows XP Pro Upgrade.
ServicePerformed2: Downloaded the XP Drivers. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: Windows XP Professional UPGRADE.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.00
CustSig: Signature On File
CompleteDate: 10/17/2005
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 17 Oct 2005
Time: 15:58:58
Glynis's PC has problems with programs and Emails.
Company_Name: AB Deburring Co.
Contact: Rob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 10/14/2005
SystemNumber: STI-DALE
Starttime: 2:30 pm
FinishTime: 3:00 pm
ServicePerformed1: Setup The Shipping printers to printer from Dale's PC. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
CompleteDate: 10/14/2005
Remote Name: 67.96.13.105
Remote User: sarge7
Date: 14 Oct 2005
Time: 14:54:32
Setup Shipping printers to printer from Dale's PC.
Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 10/14/2005
SystemNumber: STI-ALL
Starttime: 1:30 pm
FinishTime: 2:15 pm
ServicePerformed1: Installed and setup DOS Gear program on to the server and setup links to two pc's. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 10/14/2005
Remote Name: 67.96.11.36
Remote User: sarge7
Date: 14 Oct 2005
Time: 14:13:57
Install and setup DOS Gear program on two pc's
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 10/14/2005
SystemNumber: STI-777
Starttime: 12:00 pm
FinishTime: 1:15 pm
ServicePerformed1: Replaced defective CD-RW drive in Sandy's pc. Tested all ok.
ServicePerformed2: Purged all deleted files from the Novell Server to free up space. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
CompleteDate: 10/14/2005
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 14 Oct 2005
Time: 13:12:26
Replace defective CD-RW drive in Sandy's pc.
Company_Name: American Compressed Steel/Brokerage
Contact: Bruce Post
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 10/14/2005
SystemNumber: STI-909
Starttime: 11:00 am
FinishTime: 11:30 am
ServicePerformed1: Replaced keyboard and mouse with Wireless set. Installed software for Hotkeys. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: AOpen Wireless Keyboard and Mouse combo.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
CompleteDate: 10/14/2005
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 14 Oct 2005
Time: 11:39:59
Replace keyboard and mouse with Wireless set.
Company_Name: Johnson-Nash Metal Product Inc.
Contact: Craig
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 10/11/2005
SystemNumber: STI-Randel
Starttime: 10:00 am
FinishTime: 1:15 pm
ServicePerformed1: Delivered Randel's replacement PC. Reinstalled ALL proprietary softwares. Reinstalled the E-2 Software.
ServicePerformed2: Gave Randel Access to the E-2 Group. Tested all softwares ok.
ServicePerformed3: Installed the HP Plotter. Tested ok. Rempped all of the network drives.
ServicePerformed4:
Part1: Qty-01: STI-P4 CADD Pc. Will send Invoice.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 10.75
CustSig: Signature On File
CompleteDate: 10/11/2005
Remote Name: 199.6.50.152
Remote User: sarge7
Date: 11 Oct 2005
Time: 13:10:36
Return and install Randel's replacement CADD PC
Company_Name: Ringenbach
Contact: Lisa
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 10/10/2005
SystemNumber: STI-Server
Starttime: 11:30 am
FinishTime: 12:00 pm
ServicePerformed1: Diagnosed the tape drive. The "WRITE-HEADS" are defective. The drive needs to be replaced.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 10/10/2005
Remote Name: 70.61.16.72
Remote User: sarge7
Date: 10 Oct 2005
Time: 12:08:45
Tape Backup drive not working.
Will order the replacement drive. The 4/8Gig drive are NLA. Will replace with the 72Gig drive w/5 Tapes.
Company_Name: Ringenbach
Contact: Lisa / Dr.Ringenbach
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 10/10/2005
SystemNumber: STI-ALL
Starttime: 9:30 am
FinishTime: 11:00 am
ServicePerformed1: Installed 4 17" LCD Monitors on the computers that the monitors were stolen in robbery. Tested all ok
ServicePerformed2: Checked all systems for Internet connectivity and other operational features. ALL tested ok.
ServicePerformed3: Rewired the video switch on the server rack. Tested all ok.
ServicePerformed4:
Part1: Qty-04: 17" Viewsonic LCD Monitors.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.5
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 10/10/2005
Remote Name: 70.61.16.72
Remote User: sarge7
Date: 10 Oct 2005
Time: 11:22:51
Replace Stolen Computer Monitors
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 10/06/2005
SystemNumber: STI-Consul
Starttime: 1:30 pm
FinishTime: 3:30 pm
ServicePerformed1: Setup, presented and demonstrated the STI Online Time Clock System at the WSS office.
ServicePerformed2: Presented quote to Denise.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
CompleteDate: 10/06/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 06 Oct 2005
Time: 15:40:21
Present and Demo the STI Online Time Clock System.
Will leave the system setup for Wrap and Send's evaluation. The cut of date for this 10-User DEMO software is 10/22/2005. Needs to be shipped back and replaced with the licensed version.
Company_Name: Lange Precision, Inc.
Contact: Julie / Karl
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 10/06/2005
SystemNumber: STI-07001
Starttime: 10:30 am
FinishTime: 11:30 am
ServicePerformed1: Replaced the CPU cooling unit. Cleaned case fan blades. Tested all ok. Warning temp set for 158 degrees F. The CPU temp after 20 minutes runtime is now 117 degrees F.
ServicePerformed2: Manually removed the NEW.NET bug. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: Pentium4 CPU Cooling Unit.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 10/06/2005
Remote Name: 24.172.129.114
Remote User: sarge7
Date: 06 Oct 2005
Time: 11:35:44
Shannon's PC is overheating. Also has viurs on system.
Disregard previous workorder submitted.
Company_Name: Lange Precision, Inc.
Contact: Julie / Karl
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 10/06/2005
SystemNumber: STI-07001
Starttime: 10:30 am
FinishTime: 11:30 am
ServicePerformed1: Replaced the CPU cooling unit. Cleaned case fan blades. Tested all ok. Warning temp set for 158 degrees F. The CPU temp after 20 minutes runtime is now 117 degrees F.
ServicePerformed2: Manually removed the NEW.NET bug. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 10/06/2005
Remote Name: 24.172.129.114
Remote User: sarge7
Date: 06 Oct 2005
Time: 11:34:52
Shannon's PC is overheating. Also has viurs on system.
Company_Name: Clermont Pediatric Center
Contact: Jennae
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 10/05/2005
SystemNumber: Non-STI-PC
Starttime: 10:00 am
FinishTime: 1:00 pm
ServicePerformed1: Attempted to use the existing Cisco PIX501. This unit would not allow port forwarding in the configuration it was setup in. Replaced with STI's VPN Firewall.
ServicePerformed2: Contected Cincinnati Bell to get the static IP Number and other info. Installed the VPN Firewall unit. Reconfigured this unit for the settings listed in the NOTES box below.
ServicePerformed3: Setup the pcanywhere on the pc in Jennae's office. Had Cathy at Steve Lohmna's office connect to this pc. Tested all ok.
ServicePerformed4:
Part1: QTY-01: NG VPN Firewall 8
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 10/05/2005
Remote Name: 216.68.141.66
Remote User: sarge7
Date: 05 Oct 2005
Time: 13:06:33
Setup existing newtork for PcAnywhere connectivity to COF Office.
Static IP:216.68.141.66, GW:216.68.141.65, Sub:255.255.255.252, DNS:261.68.4.10-216.68.5.10. Host PC Settings: 192.168.100.10, Port:5676-5677.
Company_Name: Dr. Stephen Curran
Contact: Patty / Dr. Curran
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 10/03/2005
SystemNumber: STI-Server
Starttime: 1:30 pm
FinishTime: 2:00 pm
ServicePerformed1: Replaced UPS with APC Smart UPS-1200. Tested all ok.
ServicePerformed2: T
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: APC Smart UPS-1200
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .5
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 10/03/2005
Remote Name: 24.106.69.185
Remote User: sarge7
Date: 03 Oct 2005
Time: 14:13:39
Install replacement Battery Backup.
Company_Name: Respiratory Consultants, Inc.
Contact: Georgia
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/28/2005
SystemNumber: STI-Server
Starttime: 12:00 pm
FinishTime: 1:30 pm
ServicePerformed1: Installed Temp tape drive on Server. Attempted to use the existing tapes. Will not work on this drive. Performed a manual backup to alternate directory.
ServicePerformed2: Will send Georgia a couple of tapes overnight to use till replacement drive comes in.
ServicePerformed3: Performed TeamDME Upgrade. Did full reindex of data. Tested all ok. Had Margie go through the steps that were failing. Completed all tasks without error.
ServicePerformed4:
Part1: Qty-01: Seagate 12/24 Gig Tape Backup Drive.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 09/28/2005
Remote Name: 199.6.50.227
Remote User: sarge7
Date: 28 Sep 2005
Time: 13:29:51
Install Temp tape drive on Server. Perform TeamDME Upgrade.
Note: Above Item is a LOANER DRIVE until the replacement gets in.
Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/27/2005
SystemNumber: STI-all
Starttime: 9:00 am
FinishTime: 10:00 am
ServicePerformed1: went over TAXES and installed replacement Battery Backup APC-1200 on server
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: APC-1200
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.0
CustSig: Signature On File
CompleteDate: 09/27/2005
Remote Name: 199.6.50.226
Remote User: sarge7
Date: 28 Sep 2005
Time: 10:48:43
Go over TAXES and install replacement Battery Backup APC-1200
Company_Name: New / Unlisted--->
Contact: Wanda Fey
New_Unlisted_Customer: Fey's Home PC
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/27/2005
SystemNumber: STI-all
Starttime: 6:30 pm
FinishTime: 7:45 pm
ServicePerformed1: Installed the Wireless Router/Firewall on the Internet. Tested ok. Installed a PCMCIA Wireless modem on Rachael's laptop. Able to connect to wirless firewall ok without security encryption. Need to get a different PCMCIA card that will connect to this Netgear Firewall.
ServicePerformed2: Pulled the home pc to be Upgraded from a Pentium III to a Pentium IV 3.2Ghz system 80 gig drive Windows XP Pro UPGRADE from Windows ME. Try to keep price at $700.00.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Netgear Wireless Firewall.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 09/27/2005
Remote Name: 199.6.50.226
Remote User: sarge7
Date: 28 Sep 2005
Time: 09:18:11
Install Wireless Firewall for Rachael's pc.
Company_Name: American Compressed Steel/Brokerage
Contact: Lina / Glynis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/28/2005
SystemNumber: STI-ALL
Starttime: 8:00 am
FinishTime: 8:30 am
ServicePerformed1: Christine could not print Shipping Slips due to error.
ServicePerformed2: Called Glynis at ACS and walked her through restarting the Novell Server to clear up this issue.
ServicePerformed3: Called Lina back to verify that the problem was fixed. She was able to print her shipping slips without error.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
CompleteDate: 09/28/2005
Remote Name: 199.6.50.226
Remote User: sarge7
Date: 28 Sep 2005
Time: 09:00:54
Phone Support on restarting the Novell server to clear Christine's login.
Billable Hours on invoice paid in full.
Company_Name: New / Unlisted--->
Contact: Mike Rousseau
New_Unlisted_Customer: Mike Rousseau Home
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/27/2005
SystemNumber: STI-ALL
Starttime: 1:30 pm
FinishTime: 5:30 pm
ServicePerformed1: Setup all new pc's. See invoice for details. Ran network cable to laser printer. tested ok.
ServicePerformed2: Reconfigured ALL pc's to shared drives. Tested all pc's to connect to the Internet. All work ok.
ServicePerformed3: Gave block of instructions to Mike's wife on how to use the Sony PC-TV. Setup the Sony laptop to connect to the network using the wireless connection. Works ok.
ServicePerformed4:
Part1: Qty-01: See Invoice Paid in Full.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 09/27/2005
Remote Name: 199.6.50.226
Remote User: sarge7
Date: 28 Sep 2005
Time: 08:57:13
Install Home Network with pc's
Billable Hours on invoice paid in full.
Company_Name: Wrap And Send Services
Contact: Mike Jamali
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/21/2005
SystemNumber: STI-MJS360
Starttime: 12:30 pm
FinishTime: 6:45 pm
ServicePerformed1: Received Laptop FED-EX at 10:30 am 09/21/2005. Removed the Norton Antivirus 2005. Removed the Internet Security Software. Installed the Symantec Antivirus Corp Edition. Ran Full scan. Completed without any viruses found.
ServicePerformed2: Found the Sony VAIO Entertainment Pack Database was corrupted which was causing the very slow startup. Uninstalled the package. Shutdown system 30 times. System has the correct bootup speed.
ServicePerformed3: Configured the Antivirus to check and download the latest Virus definitions daily at 7:07 pm.
ServicePerformed4: Set to ship back FED-EX 09/22/2005 to the address Mike requested it be shipped.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 6.25
CustSig: Signature On File
CompleteDate: 09/21/2005
Remote Name: 199.6.50.226
Remote User: sarge7
Date: 21 Sep 2005
Time: 23:41:54
Laptop Running VERY SLOW.
Company_Name: Wrap And Send Services
Contact: Mike Jamali
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/21/2005
SystemNumber: STI-MJS360
Starttime: 12:30 pm
FinishTime: 6:45 pm
ServicePerformed1: Removed the Norton Antivirus 2005. Removed the Internet Security Software. Installed the Symantec Antivirus Corp Edition. Ran Full scan. Completed without any viruses found.
ServicePerformed2: Found the Sony VAIO Entertainment Pack Database was corrupted which was causing the very slow startup. Uninstalled the package. Shutdown system 30 times. System has the correct bootup speed.
ServicePerformed3: Configured the Antivirus to check and download the latest Virus definitions daily at 7:07 pm.
ServicePerformed4: Set to ship back FED-EX 09/22/2005 to the address Mike requested it be shipped.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 6.25
CustSig: Signature On File
CompleteDate: 09/21/2005
Remote Name: 199.6.50.226
Remote User: sarge7
Date: 21 Sep 2005
Time: 23:41:02
Laptop Running VERY SLOW.
Company_Name: Wrap And Send Services
Contact: Mike Jamali
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/21/2005
SystemNumber: STI-MJS360
Starttime: 12:30 pm
FinishTime: 6:45 pm
ServicePerformed1: Removed the Norton Antivirus 2005. Removed the Internet Security Software. Installed the Symantec Antivirus Corp Edition. Ran Full scan. Completed without any viruses found.
ServicePerformed2: Found the Sony VAIO Entertainment Pack Database was corrupted which was causing the very slow startup. Uninstalled the package. Shutdown system 30 times. System has the correct bootup speed.
ServicePerformed3: Configured the Antivirus to check and download the latest Virus definitions daily at 7:07 pm.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 6.25
CustSig: Signature On File
CompleteDate: 09/21/2005
Remote Name: 199.6.50.226
Remote User: sarge7
Date: 21 Sep 2005
Time: 23:40:03
Laptop Running VERY SLOW.
Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/20/2005
SystemNumber: STI-ALL
Starttime: 11:30 am
FinishTime: 12:30 pm
ServicePerformed1: Formatted CD copied all data to cd. Showed Carliss how to copy data from office pc to home pc.
ServicePerformed2: Tested all ok.
ServicePerformed3: Carliss will call when she has the Zoomtown installed.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 09/20/2005
Remote Name: 199.6.49.196
Remote User: sarge7
Date: 20 Sep 2005
Time: 12:19:08
Show Carliss how to copy data from office pc to home pc.
Need to get firewall for office
Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike Rose
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/20/2005
SystemNumber: STI JWFLBS
Starttime: 10:00 am
FinishTime: 10:45 am
ServicePerformed1: Performed Pathways Update. Completed without error.
ServicePerformed2: Reconfigured the Tape Backup Software. Tested ok. Started Tape Job. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 09/20/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 20 Sep 2005
Time: 10:54:41
Pathways Update
Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/19/2005
SystemNumber: STI-Pathwy
Starttime: 1:00 pm
FinishTime: 2:30 pm
ServicePerformed1: Performed Full backup of the Pathways DATA before version UPGRADE.
ServicePerformed2: Performed Pathways version UPGRADE from version 4.1 to 4.3. Tested all ok.
ServicePerformed3: Performed the Pathways Client Install upgrade to 5 workstations. Tested all ok
ServicePerformed4: Performed ADP Shoplink Update. Tested all ok.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: .5
CustSig: Signature On File
CompleteDate: 09/19/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 19 Sep 2005
Time: 14:16:12
Pathways Upgrade 4.1 to 4.3. ADP Shoplink Update
Pathway Version UPGRADES are not covered by the NSC Contract. Will bill accordingly. Thanks
Company_Name: Johnson-Nash Metal Product Inc.
Contact: Craig Johnson
New_Unlisted_Customer: Craig's Home PC
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/19/2005
SystemNumber: STI-1015
Starttime: 9:15 am
FinishTime: 11:30 am
ServicePerformed1: Manually remove all unauthorized programs from system. Repaired the intenet connections.
ServicePerformed2: Ran full Antivirus scan on pc. Removed 3 infected files. Ran Full Ad-Aware scan. Remove 194 known files. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.25
CustSig: Signature On File
CompleteDate: 09/16/2005
Remote Name: 67.96.12.10
Remote User: sarge7
Date: 19 Sep 2005
Time: 11:22:02
System has popups. Internet not working
Company_Name: Jeff Wyler - Eastgate Body Shop
Contact: Ron Waddle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/16/2005
SystemNumber: STI-Pathwa
Starttime: 9:30 am
FinishTime: 11:30 am
ServicePerformed1: Performed Pathways Update with graphics update. Completed without error.
ServicePerformed2: Installed a company printer to the Framerack pc system. Tested ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
CompleteDate: 09/16/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 16 Sep 2005
Time: 11:17:11
Pathways Update and install printer on Framerack system.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/15/2005
SystemNumber: STI-ALL
Starttime: 3:30 pm
FinishTime: 4:15 pm
ServicePerformed1: Installed Express Maintenance on Kim's pc. Tested all ok.
ServicePerformed2: Removed all softwares and personal files from Larry's old pc. Setup a login name of "ADMIN" with no password.
ServicePerformed3: Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 09/15/2005
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 15 Sep 2005
Time: 16:08:09
Install Express Maintenance on Kim's pc. Clean off Larry's old pc.
Company_Name: New / Unlisted--->
Contact: Gregg St. Charles
New_Unlisted_Customer: Home PC
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/15/2005
SystemNumber: NON-STI
Starttime: 1:00 pm
FinishTime: 3:00 pm
ServicePerformed1: Removed ALL Anti-Spyware, Antivirus shareware programs from this pc. Installed Symantec Antivirus Corp Edition. Installed the Ad-Aware Pro SE program. Attempted to run the programs. Failed due to corrupt registry. Restored the registry entries for the "File Association for *.HTM and EXE Files". Completed without error.
ServicePerformed2: Ran Full Virus Scan. Found and removed 10 viruses and 112 infected files.
ServicePerformed3: Ran Full Ad-Aware scan. Found and removed 169 known files and programs. Tested all ok.
ServicePerformed4: Set the Antivirus program to run an update every day at 7:17 am.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 09/15/2005
Remote Name: 65.27.177.114
Remote User: sarge7
Date: 15 Sep 2005
Time: 14:55:09
Computer running very slow. IE not working.
Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Doug Idle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/15/2005
SystemNumber: STI-Pathwy
Starttime: 11:30 am
FinishTime: 12:30 pm
ServicePerformed1: Performed Pathways update with graphics. Failed the update. Corrupt record locked up system. Renamed and removed corrupt record. Re-attempted the Pathways update. Completed without error.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 09/15/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 15 Sep 2005
Time: 12:11:20
Pathways Update
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/14/2005
SystemNumber: STI-ALL
Starttime: 11:00 am
FinishTime: 5:30 pm
ServicePerformed1: Waited for the Express Maintenance Tech support to call with the procedures on backing up data from existing install.
ServicePerformed2: Installed Express Maintenance on the Windows 2003 Server. Restored the data from existing install. Installed the client on four pc's. Tested all ok. Set the Antivirus program on these pc's to excluded the Express Maintenance directory. This speeds up the startup of the program.
ServicePerformed3: Troubleshot Gary's laptop. The Laptop is defective. Not the harddrive. Gary will contact his company to get more info on what to do next.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 6.5
CustSig: Signature On File
CompleteDate: 09/14/2005
Remote Name: 199.6.50.251
Remote User: sarge7
Date: 15 Sep 2005
Time: 02:18:13
Install Express Maintenance and Troubleshoot Gary's Laptop.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/13/2005
SystemNumber: STI-ALL
Starttime: 8:30 am
FinishTime: 12:30 pm
ServicePerformed1: Upgraded Larry's pc to Gary's P4-2.8Ghz. Cloned all data to Larry's. Reinstalled the Windows XP Pro Upgrade. Downloaded all the latest Microsoft drivers. Tested all ok
ServicePerformed2: Installed the Gigabit Lan Network card into Larry's pc. Tested ok. Had Larry get into ALL of the softwares he uses. Tested all ok.
ServicePerformed3: Tested Rudy's pc. Removed the Automatic Startup Virus scan from schedule. Rudy stated that his system is running ok today. We will watch this system closely.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.00
CustSig: Signature On File
CompleteDate: 09/13/2005
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 13 Sep 2005
Time: 12:32:10
Upgrade Larry's pc to Gary's. Check Rudy's pc for issues.
Will come back on 09/14/2005 10:00 amm to install the Express Maintence on the New Server.
Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/12/2005
SystemNumber: STI-ALL
Starttime: 10:45 am
FinishTime: 11:30 am
ServicePerformed1: Performed Pathways Update. Completed without error. Installed the Pathways Profile update. Completed without error.
ServicePerformed2: Reconfigured the Tape Backup Software. Tested ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 09/12/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 12 Sep 2005
Time: 11:32:17
Pathways August Update
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/09/2005
SystemNumber: STI-ALL
Starttime: 2:00 pm
FinishTime: 4:15 pm
ServicePerformed1: Reconfigured the Ad-Aware. Downloaded the Windows XP Service pack-2. Completed without error.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.25
CustSig: Signature On File
CompleteDate: 09/09/2005
Remote Name: 69.133.61.192
Remote User: sarge7
Date: 09 Sep 2005
Time: 16:13:52
system won't start on set web page.
Company_Name: Control-O-Fax
Contact: Steve Lohman
New_Unlisted_Customer: Dr. Hendren M.D.
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/08/2005
SystemNumber: STI-COFSYS
Starttime: 12:00 pm
FinishTime: 3:45 pm
ServicePerformed1: Removed ALL previous configuration settings from the previous service tech. Removed the non-essential programs from the DSL pc. Installed the Symantec Antivirus Corp Edition 10.0 Client install on the DSL PC. Configured the software to automatically remove all bugs and update daily at 12:00 pm. Tested ok.
ServicePerformed2: Configured the DSL workstation in the doctor's office to allow port forwarding in the Bell South's DSL modem. Reconfigured PcAnywhere's Host mode. Had Steve test the connection. Works without error.
ServicePerformed3: Reconfigured ALL pc's on the network to recognize the DSL pc and Router. The Network IP settings are listed in the Notes section below. Setup Pcanywhere on ALL pc's with the data port reconfigured. Tested all ok.
ServicePerformed4: Had Steve connect again. Tested ALL pc connections without error. Performed hardware inventory on all workstations for future reference.
Part1: Qty-01: Symantec Antivirus Corp ED. Client.
Part4:
Part2: Qty-01:Trip Charge $90.00
Part5:
Part3:
Part6:
BillableHours: 3.75
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 09/08/2005
Remote Name: 216.78.217.139
Remote User: sarge7
Date: 08 Sep 2005
Time: 15:46:29
Configure existing network for PcAnywhere for COF. Repair any configuration errors from previous service tech.
Server IP:192.168.1.100, Workstation IP's are 192.168.1.2 thru 6, DSL PC IP:192.168.1.97-GW:192.168.1.254. DSL ModemIP:216.78.217.139-GW:68.152.237.168-DNS:205.152.144.235/205.152.37.254. Wrkgrp:HLOFFICE.adminpasswordhttp://192.168.1.254Enable
Company_Name: Control-O-Fax
Contact: Steve Lohman
New_Unlisted_Customer: GVSS - Clare Ley
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/07/2005
SystemNumber: STI-all
Starttime: 9:30 am
FinishTime: 1:00 pm
ServicePerformed1: Attempted several different configurations on both the Proxy server and workstations. Found a combination of setting that have to be set on the workstations in order to connect to Meditech.
ServicePerformed2: Set the Primary DNS-192.168.100.200(Server), Secondary DNS-192.168.100.177(Proxy). Set the browser Internet settings to Use Proxy-192.168.100.177 Port-80. Set Bypass Local Addresses to "ON". In the advanced settings set "portal.healthbridge.org" to NOT use the Proxy for this connection.
ServicePerformed3: Tested ALL workstations. No Errors. NOTE: Changed the Term7 login to TERM9. Term7 has issues that cannot be repaired. Eliminated that login.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.50
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 09/07/2005
Remote Name: 24.106.66.234
Remote User: sarge7
Date: 07 Sep 2005
Time: 13:05:54
Repair the Citrix Meditech login problems on all workstations.
This issue with Meditech is now resolved and closed. When the replacement APC UPS comes in on Friday, I will come back and install this.
Company_Name: Dr. Stephen Curran
Contact: Patty / Dr. Curran
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/06/2005
SystemNumber: STI-Server
Starttime: 10:30 am
FinishTime: 11:00 am
ServicePerformed1: The APC-700 UPS is defective. The burn marks on the main PCB assy indicates a power surge of some sort.
ServicePerformed2: The APC-700's are NLA. Will replace with next unit series.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .5
ContractHours: 0.0
CustSig: Signature On File
CompleteDate: 09/06/2005
Remote Name: 24.106.69.185
Remote User: sarge7
Date: 06 Sep 2005
Time: 11:07:57
No Power on the Server.
Company_Name: Brownstown Family Medical
Contact: Phyllis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/02/2005
SystemNumber: STI-all
Starttime: 3:00 pm IEST
FinishTime: 3:30 pm IEST
ServicePerformed1: Updated the Antivirus Virus definitions.
ServicePerformed2: Will check home pc for repair quote.
ServicePerformed3: Will need to resend the quote for the Laserjet printer with 3 trays.
ServicePerformed4:
Part1: Qty-01: Trip Charge $45.00
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .50
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 09/02/2005
Remote Name: 63.151.204.168
Remote User: sarge7
Date: 02 Sep 2005
Time: 16:45:38
Check Phyllis's pc for popup message.
Company_Name: Dr. David Dollens
Contact: Cindy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/02/2005
SystemNumber: STI-PC
Starttime: 10:00 am IEST
FinishTime: 2:00 pm IEST
ServicePerformed1: Reconfigured the hardware on Cindy's PC. Removed the internet toolbar buddies. Downloaded all of the latest updates. Tested all ok.
ServicePerformed2: Setup a standalone workstation to the network for Internet and a VPN connection to the Hospital. Installed all the software. Tested all ok.
ServicePerformed3: Upgraded all workstations to connect to the Internet and reloaded the Symantec Antivirus on ALL pc's. The VPN pc needs an earlier version of the NAV because of Windows 98 OS. Will send a copy to Cindy if I can find one.
ServicePerformed4:
Part1: Qty-01: Trip charge for SC. $45.00
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 4.0
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 09/02/2005
Remote Name: 71.244.167.7
Remote User: sarge7
Date: 02 Sep 2005
Time: 15:36:53
Fix shutdown problem with Cindy's pc. Install standalone pc for VPN connection to Hospital.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 09/01/2005
SystemNumber: STI-ALL
Starttime: 10:15 am
FinishTime: 1:15 pm
ServicePerformed1: Finished upgrades of the networks cards on remaining PC's at Sandy's office. Tested all ok.
ServicePerformed2: Did not upgrade Gary or Larry's pc. Will do that upgrade Tuesday 09/06/2005 8:00 am Sharp.
ServicePerformed3: Talked the Rusty from the Express Maintenance Tech Support. They will send the NEW CD and the registration for 5-User license to Sandy. I will reinstall this software on the Windows 2000 Server instead of the Proxy Server.
ServicePerformed4:
Part1: Parts already invoiced to Sandy.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.00
CustSig: Signature On File
CompleteDate: 09/01/2005
Remote Name: 65.90.87.162
Remote User: sarge7
Date: 01 Sep 2005
Time: 13:09:32
Finish upgrades of the networks cards on remaining PC's at Sandy's office.
Brenda, Put ACS on the schedule for Tuesday 09/06/2005 at 8:00 am for 5 hours to Upgrade Larry's pc with Gary's PC. And to Reinstall the Express Maintenance Program on Windows 2000 Server and on 5 workstations.
Company_Name: Business Intelligence, Inc.
Contact: Jim Simon
New_Unlisted_Customer: PCLARK
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/31/2005
SystemNumber: STI-PCLARK
Starttime: 5:30 pm
FinishTime: 7:30 pm
ServicePerformed1: Performed the manual repair of the system's registry file. Repaired the File Association registry entries. Tested ok.
ServicePerformed2: Upgraded the version of the Symantec Corp ED to Version 10. Ran Full scan. No infected files found.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 08/31/2005
Remote Name: 69.133.18.4
Remote User: sarge7
Date: 31 Aug 2005
Time: 19:27:20
Fix XP Virus damage
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/31/2005
SystemNumber: STI-IV
Starttime: 4:00 pm
FinishTime: 5:00 pm
ServicePerformed1: Reconfigured the Image Vault system with new IP number. Tested ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 08/31/2005
Remote Name: 69.133.18.4
Remote User: sarge7
Date: 31 Aug 2005
Time: 19:23:35
Reconfigure the Image Vault with changed IP number.
Company_Name: Rechtin Heating & Air
Contact: Tom Goetz
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/30/2005
SystemNumber: STI-EASIE
Starttime: 10:30 am
FinishTime: 5:15 pm
ServicePerformed1: Reload installed Windows 98. Tested ok. Attempted to get the existing digitizer to work with the workstation. After several attempts and 15 different downloads, it was determined that the digitizer is also defective.
ServicePerformed2: Removed the digitizer and used Tom Goetz's. Digitizer tested ok.
ServicePerformed3: Attempted to configured the EASI-EST program to use the digitizer. Will not load the DIGILINK software. The manufacturer of the software is no longer in business.
ServicePerformed4: After several different configurations, I will have to try to locate a company who is still using this software to fix this issue.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 6.75
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 08/30/2005
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 30 Aug 2005
Time: 17:29:52
Troubleshoot the EASI-EST problem with the digitizer.
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/29/2005
SystemNumber: STI-all
Starttime: 2:00 pm
FinishTime: 3:30 pm
ServicePerformed1: Installed USB modem on Julie's PC. Tested ok. External Modem set to COM-4. Internal modem set to COM-3.
ServicePerformed2: Troubleshot Carol's home pc. The drive is defective. Will pull drive to shop to attempt data recovery of ALL docs, internet favorites and Email data.
ServicePerformed3: Delivered Blank CD's to Denise. Burned a cd with WSS 2005 Powerpoint presentation file. Tested ok.
ServicePerformed4:
Part1: Qty-01: 100 Blank CD-R Disc.
Part4:
Part2: Qty-01: US Robotics 56K USB Modem.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
CompleteDate: 08/29/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 29 Aug 2005
Time: 15:31:27
Install USB modem on Julie's PC. Troubleshoot Carol's home pc. Deliver Blank CD's to Denise a copy the PPT to disc.
Note: Will send seperate invoice for the repairs on Carol's PC.
Company_Name: AB Deburring Co.
Contact: Rob Wegman
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/29/2005
SystemNumber: STI-ALL
Starttime: 9:45 am
FinishTime: 11:30 am
ServicePerformed1: Install new printer in Dale's Office. Removed the HP4L printer. Installed the new drivers. Tested all ok. Ran several multicolored sheets through the printer completed without error. Tested the Duplexing feature. Printed on both sides without error.
ServicePerformed2: Installed Dale's existing printer in Gary's Office to replace the HP4L printer. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: HP2420D
Part4:
Part2: Qty-01: 6' USB cable.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
CompleteDate: 08/29/2005
Remote Name: 67.96.12.58
Remote User: sarge7
Date: 29 Aug 2005
Time: 11:36:20
Install new printer in Dale's Office. Take Dale's existing printer to Gary's Office to replace the HP4L printer.
Note: To contract Customers. We are adding the Travel times to the Contract labor time listed. There is no additional cost to you. This is just for STI's info only.
Company_Name: Rechtin Heating & Air
Contact: Tom
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/25/2005
SystemNumber: STI-731
Starttime: 3:45 pm
FinishTime: 4:30 pm
ServicePerformed1: Replaced defective hard drive in Joe's pc. Cloned data from old drive to the replacement.
ServicePerformed2: Replaced cooling fan in the power supply. Tested ok.
ServicePerformed3: Took pc to air compressor and totally cleaned out the system. Very dirty. Reinstalled the pc to Joe's desk. Tested all ok.
ServicePerformed4:
Part1: Qty-01: 80 Gig HHD IDE.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .75
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 08/25/2005
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 25 Aug 2005
Time: 16:30:52
Replace defective hard drive in Joe's pc.
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/25/2005
SystemNumber: STI-Laptop
Starttime: 2:45 pm
FinishTime: 3:30 pm
ServicePerformed1: Removed the Evaluation version of MS Office 2003 on Denise's laptop. Reinstalled the Office 97 Professioanl. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 08/25/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 25 Aug 2005
Time: 15:26:38
Remove the Evaluation version of MS Office 2003 on Denise's laptop.
Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/24/2005
SystemNumber: STI-Server
Starttime: 3:30 pm 08/24/2005
FinishTime: 1:00 pm 08/25/2005
ServicePerformed1: Attempted to upgrade the server at OTS office. Failed. Pulled to Shop for remaining repair and service.
ServicePerformed2: Cloned data from old drive to new drive. Re-installed the Windows 2000 Server software. Downloaded additional upgrades to that OS. Tested ok.
ServicePerformed3: Setup Active Directory on server. Tested ok. Reinstalled the Winproxy Software. Tested ok.
ServicePerformed4: Delivered back to OTS 08/25/2005. Setup and reconfigured the Road runner settings. Tested all ok.
Part1: Qty-01: 80 Seagate Hard Drive.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 17.0
CustSig: Signature On File
CompleteDate: 08/25/2005
Remote Name: 24.172.132.27
Remote User: sarge7
Date: 25 Aug 2005
Time: 14:07:05
Replace Server hard drive with larger drive.
Company_Name: New / Unlisted--->
Contact: Clare Ley
New_Unlisted_Customer: GVSS Inc.
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/24/2005
SystemNumber: STI-GVSS
Starttime: 11:00 am
FinishTime: 12:30 pm
ServicePerformed1: Contacted Ositis Tech Support. Setup new filters for Healthbridge bypass port 443 tcp incoming.
ServicePerformed2: Flushed the DNS on the Proxy. Removed the Banner Block. Tested all ok.
ServicePerformed3: Added the banner block back on. Tested the Healthbridge. Tested ok.
ServicePerformed4: Installed Clare's printer to term 3. Installed the USB Scanner to term-8 Tested all ok.Contacting APC to fix the UPS flashing battery light issue.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
CompleteDate: 08/24/2005
Remote Name: 24.106.66.234
Remote User: sarge7
Date: 24 Aug 2005
Time: 12:38:12
Troubleshoot the Healthbridge issue. Setup Printer on Term3, check APC
Company_Name: New / Unlisted--->
Contact: Clare Ley
New_Unlisted_Customer: GVSS Inc.
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/24/2005
SystemNumber: STI-GVSS
Starttime: 11:00 am
FinishTime: 12:30 pm
ServicePerformed1: Contacted Ositis Tech Support. Setup new filters for Healthbridge bypass port 443 tcp incoming.
ServicePerformed2: Flushed the DNS on the Proxy. Removed the Banner Block. Tested all ok.
ServicePerformed3: Added the banner block back on. Tested the Healthbridge. Tested ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
CompleteDate: 08/24/2005
Remote Name: 24.106.66.234
Remote User: sarge7
Date: 24 Aug 2005
Time: 12:36:32
Troubleshoot the Healthbridge issue. Setup Printer on Term3, check APC
Company_Name: Wrap And Send Services
Contact: Robyn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/23/2005
SystemNumber: STI-Robyn
Starttime: 3:00 pm
FinishTime: 3:30 pm
ServicePerformed1: Replaced CPU cooling fan. Also cleaned off the old silicone compound from the CPU top and applied new. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: P4-CPU cooling unit
Part4:
Part2: QTY-02: Case/System Fans
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
CompleteDate: 08/23/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 23 Aug 2005
Time: 15:30:06
ADD case fans and replace CPU cooling fan.
Order a US Robotics USB modem for Julie's pc per Robyn.
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer: Home Office
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/23/2005
SystemNumber: STI-Netwrk
Starttime: 12:00 pm
FinishTime: 2:00 pm
ServicePerformed1: Installed and setup wireless network at home office. Enabled the Wireless network interface on Denise's laptop. Tested ok.
ServicePerformed2: Mapped the C-Drive on the home pc to the laptop as F: Drive. Created shortcut to the My Documents folder on the home pc to the laptops desktop. Tested ok.
ServicePerformed3: Generated a 128-bit encrypted pass key for the wireless network. Tested ok
ServicePerformed4: Fixed the Wireless mouse on laptop. Needed batteries and re-installed. Tested ok.
Part1: Qty-01: Linksys Wireless Access Point Router.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
CompleteDate: 08/23/2005
Remote Name: 24.27.177.210
Remote User: sarge7
Date: 23 Aug 2005
Time: 13:49:50
Install and setup wireless network at home office
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/22/2005
SystemNumber: STI-Kim
Starttime: 9:30 am
FinishTime: 10:00 am
ServicePerformed1: Delivered laptop to Bruce at Brokerage. Will send invoice to Bruce.
ServicePerformed2: Delivered and setup the old pc back to Kim's desk until I replace the defective MB for new system
ServicePerformed3:
ServicePerformed4:
Part1: Qty: Replacement keyboard for Dell 500
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
CompleteDate: 08-22-2005
Remote Name: 69.133.61.192
Remote User: sarge7
Date: 22 Aug 2005
Time: 13:54:47
Deliver laptop to Bruce at Brokerage and Deliver the old pc back to Kim's desk until I replace the defective MB for new system
Company_Name: Gary & Sandy Jefferson
Contact: Gary
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/22/2005
SystemNumber: STI-PWRSP
Starttime: 12:15 pm
FinishTime: 1:45 pm
ServicePerformed1: Installed DVD ROM drive. Tested ok. Put homemade video in the unit. Works ok.
ServicePerformed2: Upgraded the Symantec Antivirus software. NOTE: Could only upgrade to the version 9.0 because of the Windows XP HOME ED. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: DVD Rom Drive
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
CompleteDate: 08-22-2005
Remote Name: 69.133.61.192
Remote User: sarge7
Date: 22 Aug 2005
Time: 13:42:06
Install DVD ROM drive. Upgrade the SAV8.1 to 9.0.
Company_Name: Dr. Robert J Smyth, MD
Contact: Doris
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/18/2005
SystemNumber: STI-all
Starttime: 5:00 pm
FinishTime: 5:45 pm
ServicePerformed1: Removed all Symantec programs. Reinstalled the Antivirus program. Tested all ok.
ServicePerformed2: Reinstalled the PC Anywhere. Reconfigured the connection to the Hyde Park Office. Tested ok. The SPEED of the connection is very good.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 08/18/2005
Remote Name: 66.117.225.233
Remote User: sarge7
Date: 18 Aug 2005
Time: 17:43:01
The Symantec Antivirus program comes up with error messages after a power outage shut pc off.
NOTE- This service call will be considered a "Follow-up service". This time only as a courtesy to you buying mu computers. Thanks Sarge
Company_Name: Jeff Wyler - Eastgate Body Shop
Contact: Ron Waddle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/17/2005
SystemNumber: STI-pathFR
Starttime: 9:30 am
FinishTime: 11:15 am
ServicePerformed1: Performed the Pathways update. Completed without error.
ServicePerformed2: Performed the Chief Framerack upgrade. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
CompleteDate: 08/17/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 17 Aug 2005
Time: 11:09:01
Pathways and Chief framerack Updates
Company_Name: Wrap And Send Services
Contact: Kristie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/16/2005
SystemNumber: STI-WSSKT
Starttime: 6:00 pm
FinishTime: 6:15 pm
ServicePerformed1: Removed power supply wire from rubbing the CPU cooling fan. Rerouted the rest of the cables. Tested ok.
ServicePerformed2: The CPU fan is clean and does not need to be replaced.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .25
CustSig: Signature On File
CompleteDate: 08/16/2005
Remote Name: 69.61.248.90
Remote User: sarge7
Date: 16 Aug 2005
Time: 18:05:38
Buzzing noise from inside of pc.
Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Doug Idle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/16/2005
SystemNumber: STI-Pathwy
Starttime: 2:45 pm
FinishTime: 3:30 pm
ServicePerformed1: Performed Pathways update with graphics. Failed the update. Server locked up TWICE during the update. Will resend quote 08/17/2005 for SERVER HARDWARE UPGRADE PER CCC SPEC's.
ServicePerformed2: Restarted server. Attempted second Pathways update. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 08/16/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 16 Aug 2005
Time: 15:15:16
Pathways Update.
Company_Name: Rechtin Heating & Air
Contact: Tom
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/16/2005
SystemNumber: STI-731
Starttime: 11:30 am
FinishTime: 1:15 pm
ServicePerformed1: Ran manual scan disk to the hard drive. Hard drive needs to be replaced ASAP. Found several bad clusters on hard disk. Will replace the 30 gig drive with 40 gig IDE. and clone the data over.
ServicePerformed2: Uninstalled the Numonics Digitizer software from both CADD pc's. The Tablet manager started up on both pc's ok.
ServicePerformed3: Removed the defective Screensaver on Tom Goetz's pc that was giving him the error messages when it was starting up. Tested ok
ServicePerformed4: Will also bring the hard drive from Tom's old pc from our shop. Reinstall it into the old pc for the EasiEst program to be ran as stand alone pc, until we can get an answer from Numonics on the digitizer issue.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.75
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 08/16/2005
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 16 Aug 2005
Time: 13:18:31
Joe Kremer's pc is making ticking noise and not booting up. Both digitizers are not loading the drivers. Has error messages.
Company_Name: Rechtin Heating & Air
Contact: Tom
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/16/2005
SystemNumber: STI-731
Starttime: 11:30 am
FinishTime: 1:15 pm
ServicePerformed1: Ran manual scan disk to the hard drive. Hard drive needs to be replaced ASAP. Found several bad clusters on hard disk. Will replace the 30 gig drive with 40 gig IDE. and clone the data over.
ServicePerformed2: Uninstalled the Numonics Digitizer software from both CADD pc's. The Tablet manager started up on both pc's ok.
ServicePerformed3: Removed the defective Screensaver on Tom Goetz's pc that was giving him the error messages when it was starting up. Tested ok
ServicePerformed4: Will also bring the hard drive from Tom's old pc from our shop. Reinstall it into the old pc for the EasiEst program to be ran as stand alone pc, until we can get an answer from Numonics on the digitizer issue.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1075
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 08/16/2005
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 16 Aug 2005
Time: 13:18:20
Joe Kremer's pc is making ticking noise and not booting up. Both digitizers are not loading the drivers. Has error messages.
Company_Name: Dr. Robert J Smyth, MD
Contact: Doris
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/15/2005
SystemNumber: STI-Frw
Starttime: 4:00 pm
FinishTime: 6:45 pm
ServicePerformed1: Reconfigured Firewall with Static IP number. Tested all ok.
ServicePerformed2: The Antivirus software is not working properly. Performed FULL MANUAL removal of ALL Norton and Symantec softwares.
ServicePerformed3: Reinstalled the Symantec Antivirus Client. Reinstalled the PC Anywhere. Tested all ok.
ServicePerformed4: Will test PC Anywhere when I get back to shop for speed issues that Doris was noticing at the Western Hills location.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.75
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 08/15/2005
Remote Name: 69.61.154.102
Remote User: sarge7
Date: 15 Aug 2005
Time: 18:46:06
Reconfigure the Firewall for Static IP number assigned by Cincinnati Bell
Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/15/2005
SystemNumber: STI_all
Starttime: 10:00 am
FinishTime: 1:45 pm
ServicePerformed1: Performed the ADP Shoplink Update. Completed without error.
ServicePerformed2: Redesigned the Referral Logs Spreadsheets 1 thru3 and reconfigured the Loaner spreadsheet. Tested all sheets ok. Added password protection to ALL sheets.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.75
CustSig: Signature On File
CompleteDate: 08/15/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 15 Aug 2005
Time: 13:38:58
ADP Shoplink Update. Fix the Referral Logs and Loaner spreadsheets.
NOTE: Scott ordered a AC compressor for the caravan. Will leave the vehicle overnight for repairs 08/16/2005.
Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/12/2005
SystemNumber: STI-865
Starttime: 4:00 pm
FinishTime: 5:15 pm
ServicePerformed1: Cloned Jodie's pc to Terminal 3 pc. Reconfigured for Term 3. Tested all ok.
ServicePerformed2: Renamed the login on Jodie's pc to Jodie from Joe. Tested ok.
ServicePerformed3: Renamed Crystal's login fro Jodie to Crystal. Tested all ok
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
CompleteDate: 08/12/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 12 Aug 2005
Time: 17:16:49
Repair Pathways program on Terminal 3
NOTE: Will set service call for Monday afternoon 08/15/2005, to repair all 3 spreadsheets for Scott and apply password protection to aviod this issue.
Company_Name: AB Deburring Co.
Contact: Rob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/12/2005
SystemNumber: STI-Ship
Starttime: 12:00 pm
FinishTime: 1:15 pm
ServicePerformed1: Installed and setup HP Laserjet printer in the Shipping Dept. Tested ok.
ServicePerformed2: Added 5 user logins for acces to this printer. Installed the network printer to Rob, Lorraine, Linda, Gary and Kay's pc. Sent test page tp printer. All ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: HP 1320 Laserjet Printer.
Part4:
Part2: Qty-01: 16' USB Cable.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
CompleteDate: 08/12/2005
Remote Name: 67.96.11.10
Remote User: sarge7
Date: 12 Aug 2005
Time: 12:56:25
Needs Laser printer for Shipping Dept.
Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/12/2005
SystemNumber: STI-OTC
Starttime: 9:30 am
FinishTime: 11:00 am
ServicePerformed1: Discussed STI taxes with Leanne.
ServicePerformed2: Reconfigured ALL of the workstations to allow Debi's laptop to connect through PC Anywhere. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
CompleteDate: 08/12/2005
Remote Name: 24.172.132.27
Remote User: sarge7
Date: 12 Aug 2005
Time: 10:51:28
Go over STI Taxes. Fix problem with Debi's PC Anywhere.
Company_Name: American Compressed Steel/Brokerage
Contact: Lina
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/11/2005
SystemNumber: STI-697
Starttime: 2:30 pm
FinishTime: 5:45 pm
ServicePerformed1: Did fresh install of the Windows XP Professional on Lina's PC.
ServicePerformed2: Transferred ALL data to the clean install. Tested all ok.
ServicePerformed3: Renamed Lina's login to the network to "LINA" from "ANGELA". Remapped the network drives and printers. Tested all ok.
ServicePerformed4: Will contact Shared Logic again on the Small screen issue with their program.
Part1: Qty-01: Microsoft Windows XP Professional.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.75
CustSig: Signature On File
CompleteDate: 08/11/2005
Remote Name: 65.90.87.162
Remote User: sarge7
Date: 11 Aug 2005
Time: 17:45:41
Upgrade Lina's Windows to XP Pro due to extensive virus damage.
Company_Name: New / Unlisted--->
Contact: Tom
New_Unlisted_Customer: The Prodigy School
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/11/2005
SystemNumber: Sti-all
Starttime: 12:00 pm
FinishTime: 1:45 pm
ServicePerformed1: Installed new pc and front entry. Install touched screen monitor drivers. Tested all ok.
ServicePerformed2: Installed Procare software on the front entry PC. Realigned touch screen to Procare software. Reconfigured the automatoc door switch to 5 seconds. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Quantity 1: see invoice
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.75
ContractHours:
CustSig: Signature On File
CompleteDate: 08/11/2005
Remote Name: 67.96.12.74
Remote User: sarge7
Date: 11 Aug 2005
Time: 14:06:12
Replace front entryl computer
Tom wants a quote new pc to replace server and to convert existing server to workstation in same office.
Company_Name: Kendrick Moving & Storage
Contact: Jim / Greg
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/11/2005
SystemNumber: STI-ALL
Starttime: 9:30 am
FinishTime: 11:15 am
ServicePerformed1: Had consultation with Greg and Jim on future networking.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
CompleteDate: 08/11/2005
Remote Name: 208.2.212.230
Remote User: sarge7
Date: 11 Aug 2005
Time: 11:19:28
Consultation.
Company_Name: American Compressed Steel/Brokerage
Contact: Lina
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/10/2005
SystemNumber: STI-697
Starttime: 12:00 pm
FinishTime: 2:30 pm
ServicePerformed1: Upgraded Symantec Corporate ED Antivirus 8.0 to 9.0 on Lina's PC. Ran full scan. Found and removed 25 virus infected files.
ServicePerformed2: Manually removed 15 registry entries. reran the virus scan found and deleted 2 more files. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.5
CustSig: Signature On File
CompleteDate: 08/10/2005
Remote Name: 65.90.87.162
Remote User: sarge7
Date: 10 Aug 2005
Time: 14:35:42
Upgrade Symantec Corporate ED Antivirus 8.0 to 9.0 on Lina's PC.
Note: If Sandy's Symantec Corporate ED Antivirus 9.0 comes in Friday we will set a service call date on Friday.
Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/09/2005
SystemNumber: STI-ALL
Starttime: 11:30 am
FinishTime: 2:00 pm
ServicePerformed1: Installed and configured 2 pc's to connect to the plotter. Tested both ok.
ServicePerformed2: Added Randel as user for E-2. Tested ok.
ServicePerformed3: Checked Scott's system for second drive. Will get second redundant drive.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.5
CustSig: Signature On File
CompleteDate: 08/09/2005
Remote Name: 67.96.11.97
Remote User: sarge7
Date: 09 Aug 2005
Time: 13:53:56
Add 2 systems to print to plotter. Add Randel to E-2.
NOTE: Carol told me that they are moving to new location. She will call me when they plan another walk through to evaluate the existing network cabling setup.
Company_Name: American Compressed Steel/Brokerage
Contact: Christine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/08/2005
SystemNumber: STI-Christ
Starttime: 10:30 am
FinishTime: 11:30 am
ServicePerformed1: Setup and installed Christine's pc. Reinstalled the Novell Client. Tested all ok.
ServicePerformed2: Setup the Mappings. Tested all ok.
ServicePerformed3: Installed the SAV 9.0. Will installed the network version when it is sent to shop.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 17.75
CustSig: Signature On File
CompleteDate: 08/08/2005
Remote Name: 65.90.87.162
Remote User: sarge7
Date: 08 Aug 2005
Time: 11:39:50
Return Christine's PC
Note: The Contract time also includes the repair from the weekend.
Company_Name: American Compressed Steel/Brokerage
Contact: Christine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/08/2005
SystemNumber: STI-Christ
Starttime: 10:30 am
FinishTime: 11:30 am
ServicePerformed1: Setup and installed Christine's pc. Reinstalled the Novell Client. Tested all ok.
ServicePerformed2: Setup the Mappings. Tested all ok.
ServicePerformed3: Installed the SAV 9.0. Will installed the network version when it is sent to shop.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
CompleteDate: 08/08/2005
Remote Name: 65.90.87.162
Remote User: sarge7
Date: 08 Aug 2005
Time: 11:38:27
Return Christine's PC
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/03/2005
SystemNumber: STI-Kathy
Starttime: 10:45 pm 08/03/2005
FinishTime: 2:30 am 08/04/2005
ServicePerformed1: The Antivirus software has been disabled. The system has a virus on it. Reinstalled the Windows 2000 Professional. Reinstalled the Symantec Antivirus 9.0 software. Scanned and removed the infected files.
ServicePerformed2: Reconfigured back PC to mapped network drive tested all ok.
ServicePerformed3: downloaded all of the latest drivers and patches from Microsoft. Tested all ok. Tested Email and all programs. Tested ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.25
CustSig: Signature On File
CompleteDate: 08/04/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 04 Aug 2005
Time: 01:58:01
Kathy's PC locked up after trying to renew the Antivirus 2003 software.
Sorry for the Delay Sarge
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/03/2005
SystemNumber: STI-Kathy
Starttime: 10:45 pm 08/03/2005
FinishTime: 2:30 am 08/04/2005
ServicePerformed1: The Antivirus software has been disabled. The system has a virus on it. Reinstalled the Windows 2000 Professional. Reinstalled the Symantec Antivirus 9.0 software. Scasnned and removed the infected files.
ServicePerformed2: Reconfigured back PC to mapped network drive tested all ok.
ServicePerformed3: downloaded all of the latest drivers and patches from Microsoft. Tested all ok. Tested Email and all programs. Tested ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.25
CustSig: Signature On File
CompleteDate: 08/04/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 04 Aug 2005
Time: 01:56:59
Kathy's PC locked up after trying to renew the Antivirus 2003 software.
Sorry for the Delay Sarge
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/03/2005
SystemNumber: STI-Kathy
Starttime: 10:45 pm 08/03/2005
FinishTime: 2:30 am 08/04/2005
ServicePerformed1: The Antivirus software has been disabled. The system has a virus on it. Reinstalled the Windows 2000 Professional. Reinstalled the Symantec Antivirus 9.0 software. Scasnned and removed the infected files.
ServicePerformed2: Reconfigured back PC to mapped network drive tested all ok.
ServicePerformed3: downloaded all of the latest drivers and patches from Microsoft. Tested all ok. Tested Email and all programs. Tested ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.25
CustSig: Signature On File
CompleteDate: 08/04/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 04 Aug 2005
Time: 01:56:30
Kathy's PC locked up after trying to renew the Antiviurs software.
Sorry for the Delay Sarge
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/03/2005
SystemNumber: STI-Kathy
Starttime: 10:45 pm
FinishTime: 2:30 am
ServicePerformed1: The Antivirus software has been disabled. The system has a virus on it. Reinstalled the Windows 2000 Professional. Reinstalled the Symantec Antivirus 9.0 software. Scasnned and removed the infected files.
ServicePerformed2: Reconfigured back PC to mapped network drive tested all ok.
ServicePerformed3: downloaded all of the latest drivers and patches from Microsoft. Tested all ok. Tested Email and all programs. Tested ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.25
CustSig: Signature On File
CompleteDate: 08/04/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 04 Aug 2005
Time: 01:55:04
Followup to 08/02/2005 service call. Upgrade Front PC to Windows XP Pro
Sorry for the Delay Sarge
Company_Name: Dr. Robert J Smyth, MD
Contact: Doris
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/03/2005
SystemNumber: STI-Doris
Starttime: 4:00 pm
FinishTime: 6:30 pm
ServicePerformed1: Performed Windows XP Pro Upgrade on Front PC. Teste all ok.
ServicePerformed2: Reconfigured back PC to mapped network drive tested all ok. Reinstalled the Norton Antivirus on front pc. Tested ok.
ServicePerformed3: NEED TO GET THE LATEST VERSION OF BACKUP-MY-PC FOR THE FRONT PC.
ServicePerformed4: Doris needs the quote for upgrdaing the pc at the Western Hills Office. Approved by Doris to get started on the pc ASAP.
Part1: Qty-02: Windows XP Pro
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 4.5
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 08/03/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 03 Aug 2005
Time: 23:45:41
Followup to 08/02/2005 service call. Upgrade Front PC to Windows XP Pro
2.00 hours additional for the service call on 08/02/2005.
Company_Name: American Compressed Steel/Brokerage
Contact: Christine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/03/2005
SystemNumber: STI-Chris
Starttime: 10:00 AM
FinishTime: 3:30 pm
ServicePerformed1: Installed Windows XP Pro on Christine's PC. Tested ok The Internet is being blocked after 5 minutes. Found a virus "WINSYNC".
ServicePerformed2: Remove the bug. Tested the Internet. Works OK. The Ad-Aware program is detecting that the "WINSYNC" is trying to load itself back on the PC. Will contact Microsoft and Symantec on this bug.
ServicePerformed3: Told Christine to leave the Ad-Aware program in the Automatic Mode while I find a solution to this bug.
ServicePerformed4: Upgraded Lina's PC to new new system. Tested all ok. Downloaded the latest drivers. Tested all ok Tested Shared Logic and the network printer. Tested ok.
Part1: Qty-01: Windows XP Pro Upgrade.
Part4:
Part2: Qty-01: Upgraded PC
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.5
CustSig: Signature On File
CompleteDate: 08/03/2005
Remote Name: 65.90.87.162
Remote User: sarge7
Date: 03 Aug 2005
Time: 15:34:50
Christine's PC lost connections to Internet.
Company_Name: Respiratory Consultants, Inc.
Contact: Georgia
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 08/01/2005
SystemNumber: STI-servr
Starttime: 3:00 pm
FinishTime: 4:15 pm
ServicePerformed1: Reset the network hub. Moved the server connection to the #2-Port. Tested ok.
ServicePerformed2: Had to reset the Zoomtown router. No connection to the Internet. Tested ok.
ServicePerformed3: Had to reconfigure the VPN Firewall router. Unit could not be manually managed. There must have been some type of power surge or spike. Both memory settings were set to the "DEFAULT" state.
ServicePerformed4: Tested all ok. Will monitor closely.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 08/01/2005
Remote Name: 67.96.12.23
Remote User: sarge7
Date: 01 Aug 2005
Time: 16:06:20
Network is down. The workstations cannot connect to server.
Company_Name: American Compressed Steel/Brokerage
Contact: Christine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 07/29/2005
SystemNumber: STI-00703
Starttime: 3:00 pm
FinishTime: 4:30 pm
ServicePerformed1: Upgraded Christine's PIII PC to P4 system. Cloned all data from old drive to new. Tested all ok
ServicePerformed2: Installed new system drivers. Tested all ok. Downloaded all of the latest drivers and patches from Microsoft. Tested all ok.
ServicePerformed3: Had Christine test all of her programs on this system. All tested ok and there is no speed issue at this point.
ServicePerformed4:
Part1: Qty-01: System Upgrade.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
CompleteDate: 07/29/2005
Remote Name: 65.90.87.162
Remote User: sarge7
Date: 29 Jul 2005
Time: 16:40:26
Upgrade Christine's PC.
Will perform the same Upgrades to Lina and ASC's front desk pc Monday Afternoon.
Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 07/29/2005
SystemNumber: STI-Netwrk
Starttime: 12:45 pm
FinishTime: 2:00 pm
ServicePerformed1: Replaced defective network hub. Replaced with 16-port Switch. Tested all ok.
ServicePerformed2: Performed the Pathways update with graphics for JULY. Completed without error.
ServicePerformed3: Performed the ADP Shoplink update JULY. Completed without error.
ServicePerformed4:
Part1: Qty-01: 16 Port BKN Switch
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
CompleteDate: 07/29/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 29 Jul 2005
Time: 13:58:49
Replace Defective Network Hub. Pathways and ADP Shoplink Update.
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 07/29/2005
SystemNumber: STI-Phone
Starttime: 10:00 am
FinishTime: 10:30 am
ServicePerformed1: Reconfigured ALL of the company phone extensions with an Intecom Button for Kerri's EXT:19. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
CompleteDate: 07/29/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 29 Jul 2005
Time: 10:43:48
Reconfigure the phone system for Kerri's Extension 19.
Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 07/28/2005
SystemNumber: STI-Server
Starttime: 8:30 am 07/28/2005
FinishTime: 12:45 am 07/29/2005
ServicePerformed1: Connected to H&S Screw's Server. Upload repair script from E-2. Attempted to run script to repair the Transaction log. Failed.
ServicePerformed2: Contacted the E-2 tech support. E-2 tech support could not get the script to run. They had me FTP the entire file to their office.
ServicePerformed3: Transfer took 4.5 hours. They renamed the database from "H&S" to "HS". They FTP'd the database back to the H&S Server. Tranfer took 6.9 hours.
ServicePerformed4: I attempted to run the script again. Completed without error. Reconfigured the SQL Server to use the renamed and repaired database. Completed without error. Reconfigured ALL of the user login menus. I also took the "H&S" database OFF-LINE. Reset the SQL database backup scheme to backup the new database. Tested backup. Completed without error.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 16.25
CustSig: Signature On File
CompleteDate: 07/29/2005
Remote Name: 67.96.13.191
Remote User: sarge7
Date: 29 Jul 2005
Time: 01:52:29
Phone support Repair of database
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 07/27/2005
SystemNumber: STI-Kerri
Starttime: 12:30 pm
FinishTime: 4:45 pm
ServicePerformed1: Finished reconfiguring OS on Kerri's PC. Removed ALL entries of Kristie. Removed all Emails received and sent.
ServicePerformed2: Setup Kerri's Email account on Website and Mail server. Tested ok.
ServicePerformed3: Tested all softwares. Tested ok. Tested all network printing. OK.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.15
CustSig: Signature On File
CompleteDate: 07/27/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 27 Jul 2005
Time: 16:49:10
Finish Install of Kerri's workstation.
Company_Name: New / Unlisted--->
Contact: Bruce Post
New_Unlisted_Customer: Bryn Post
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 07/26/2005
SystemNumber: STI-Bryn
Starttime: 3:15 pm
FinishTime: 4:15 pm
ServicePerformed1: Setup Laptop and showed Bryn on the usage of this pc. Completed without error.
ServicePerformed2: Setup the Wireless printer and Internet Tested all ok.
ServicePerformed3: Setup the Wireless printer on Rachel's Laptop Tested all ok.
ServicePerformed4:
Part1: Qty-01: See Invoice for Bruce Post
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 07/26/2005
Remote Name: 69.162.115.63
Remote User: sarge7
Date: 26 Jul 2005
Time: 16:14:49
Deliver Laptop and give training to Bryn
Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike Rose
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 07/25/2005
SystemNumber: STI JWFLBS
Starttime: 1:00 pm
FinishTime: 2:45 pm
ServicePerformed1: Performed Pathways Update. Completed without error. Installed the Pathways Profile update. Completed without error.
ServicePerformed2: Performed the Pathways Client install on both pc's. Completed without error. Created new user on both the Novell server and the workstaion with the Pathways login to Mike. Tested all ok.
ServicePerformed3: The server has a mirrored partition error message. Performed the Novell Partition repair. Remirrored the partitions. Completed without further error messages.
ServicePerformed4: Reset the Tape backup scheduler. Removed and relabelled ALL 10 tapes to Monday thru Friday 1-3 and Monday thru Friday 2-4. Gave instructions on the operation of the Tape backup system.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
CompleteDate: 07/25/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 25 Jul 2005
Time: 14:43:51
Pathways Update with Profile Update. Check Server for Error messages. Check Tape Backup for Errors.
Company_Name: Dr. Robert J Smyth, MD
Contact: Doris
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 07/25/2005
SystemNumber: st--827
Starttime: 11:15 am
FinishTime: 12:30 pm
ServicePerformed1: Found Antivirus software has expired. Downloaded upgrade to NAV 2005.
ServicePerformed2: Ran full scan. Found the DNETC worm Removed bug. system works ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 07/25/2005
Remote Name: 66.161.179.225
Remote User: sarge7
Date: 25 Jul 2005
Time: 12:45:47
PC in back office running very slow.
NOTE: Will order an APC-1400 for front pc.
Company_Name: American Compressed Steel/Brokerage
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 07/22/2005
SystemNumber: STI-Brkrag
Starttime: 8:30 am
FinishTime: 11:15 am
ServicePerformed1: Removed several programs from both Christine and Lina's PC. Installed updated version of Ad-Aware Pro SE on both pc's.
ServicePerformed2: Ran Full scan. Remove 226 detected files from Christine's and 109 from Lina's. Tested all ok.
ServicePerformed3: Set new IP address on Image Vault Server. Tested ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
CompleteDate: 07/22/2005
Remote Name: 65.90.87.162
Remote User: sarge7
Date: 22 Jul 2005
Time: 11:21:17
Popup Files on both Lina's and Christine's. Set new IP address on Image Vault Server.
Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 07/21/2005
SystemNumber: Sti-Pathwy
Starttime: 12:45 pm
FinishTime: 2:30 pm
ServicePerformed1: Performed the Pathways Profile Update. Completed without error. Performed the Workstation Client update. Completed on all pc's. The middle front pc failed. Will Troubleshoot that system on return trip Monday.
ServicePerformed2: Performed the Pathways Update for June. Completed without error.
ServicePerformed3: Performed the ADP Shoplink Update for June and July. Completed without error.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.25
CustSig: Signature On File
CompleteDate: 07/21/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 21 Jul 2005
Time: 14:25:55
Pathways Update. Shoplink Update. Reconfigure Workstations for new Employees.
Company_Name: Jeff Wyler - Eastgate Body Shop
Contact: Ron Waddle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 07/21/2005
SystemNumber: STI-Pathwy
Starttime: 11:00 am
FinishTime: 12:30 pm
ServicePerformed1: Performed Pathways Update. Completed without Error.
ServicePerformed2: Performed the Graphics install. Failed update. Did manual removal of all corrupt files. Attempted update again. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
CompleteDate: 07/21/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 21 Jul 2005
Time: 12:06:20
Pathways Update.
Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Doug Idle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 07/21/2005
SystemNumber: STI-Pathwy
Starttime: 9:30 am
FinishTime: 10:15 am
ServicePerformed1: Performed Pathways update with graphics. Failed the update. Server locked up during the update. Doug did not get the upgrade quote from my office will resend quote today.
ServicePerformed2: Downed the server. Attempted the Update again. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 07/21/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 21 Jul 2005
Time: 10:06:36
Pathways Update. Server is shutting down during update.
Note: Will call Doug when I've sent the quote.
Company_Name: Dr. Kightlinger
Contact: Georgia
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 07/14/2005
SystemNumber: STI-Move
Starttime: 8:45 am
FinishTime: 2:00 pm
ServicePerformed1: Finished setting up Georgia's Server and workstation from the office.
ServicePerformed2: Transferred the dasta from her existing home system the the system from the office. Deleted all the files from existing system to be delivered to her relative. Tested all ok
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 5.25
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 07/14/2005
Remote Name: 67.96.12.57
Remote User: sarge7
Date: 14 Jul 2005
Time: 14:44:50
Finish Move from Office to Home Office
NOTE: Billable Hours on physical tear down and move was 4.75 Hours. Billable Hours on Setup and Finish was 5.25 for a total of 10.0 Billable hours to be Invoiced to Dr. Kightlinger's Office.
Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 07/14/2005
SystemNumber: STI-1135
Starttime: 2:30 pm
FinishTime: 2:45 pm
ServicePerformed1: Rest the Privacy settings back to the Default Levels. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
CompleteDate: 07/14/2005
Remote Name: 67.96.12.57
Remote User: sarge7
Date: 14 Jul 2005
Time: 14:38:09
Dennis's Webmail does not work
Company_Name: Rechtin Heating & Air
Contact: Tom Rechtin Jr.
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 07/08/2005
SystemNumber: sti-delllt
Starttime: 11:15 am
FinishTime: 12:45 pm
ServicePerformed1: Attempted to reinstall Win 98 OS. Installation failed. Pulled Laptop to shop for repair.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.5
ContractHours:
CustSig: Signature On File
CompleteDate: 07/08/2005
Remote Name: 67.96.13.83
Remote User: sarge7
Date: 08 Jul 2005
Time: 12:57:09
Tom RechtinJr. Laptop not booting up.
Pulled laptop power cord and network connecter.
Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 07/07/2005
SystemNumber: STI-all
Starttime: 3:15 pm
FinishTime: 4:00 pm
ServicePerformed1: Re-connected all cable to pc. Tested the sound cards. Tested ok.
ServicePerformed2: Checked all programs. Works ok. The dialup box did not come up while I was here. CALL ME WHEN THIS BOX POPS UP AGAIN.
ServicePerformed3: Checked phone. Working ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 07/07/2005
Remote Name: 199.6.49.210
Remote User: sarge7
Date: 07 Jul 2005
Time: 15:52:28
Check all connections on computer. Check Phone.
Company_Name: Lange Precision, Inc.
Contact: Karl
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 07/05/2005
SystemNumber: STI-ALL
Starttime: 3:45 pm
FinishTime: 4:30 pm
ServicePerformed1: Replaced the Battery in the APC-700. Tested all ok. Relocated the plug from this unit to the direct outlet on the wall behind the desk.
ServicePerformed2: Reconfigured the Windows network settings on Julie's PC. Remapped the network drives. Tested all ok.
ServicePerformed3: Performed an unistall of a plotter which is no longer on the system. This driver is attempting to reinstall itself. Will contact the tech support for this company to get further info on the removal procedures.
ServicePerformed4:
Part1: Qty-01:SKUrbc-5 Battery.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.75
CustSig: Signature On File
CompleteDate: 07/05/2005
Remote Name: 24.172.129.114
Remote User: sarge7
Date: 05 Jul 2005
Time: 16:34:29
Julie's PC not connecting to loval and WAN network. Server's UPS not working
Will followup with Julie on this issue.
Company_Name: Control-O-Fax
Contact: Clare
New_Unlisted_Customer: General & Vascular
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 07/05/2005
SystemNumber: STI-ALL
Starttime: 12:30 pm
FinishTime: 1:15 pm
ServicePerformed1: Did manual reset of the Road Runner Router. Proxy sever isrunning without error. Contacted the Road Runner tech support. After they connected to their router the connection to Internet started to work ok.
ServicePerformed2: Tested several websites. Works ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.75
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 07/05/2005
Remote Name: 24.106.66.234
Remote User: sarge7
Date: 05 Jul 2005
Time: 13:13:52
Internet Problems.
Company_Name: Wrap And Send Services
Contact: Robyn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 06/30/2005
SystemNumber: STI-Robyn
Starttime: 4:00 pm
FinishTime: 4:45 pm
ServicePerformed1: Installed a USB external modem from The Time and Attendance company on to Robyn's pc. The modem configured itself as COM-4.
ServicePerformed2: Robyn will test this modem out with the problems she was having with internal modem.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 06/30/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 30 Jun 2005
Time: 16:36:57
Install an external modem from The Time and Attendance company on to Robyn's pc.
This finishes the original network install.
Company_Name: Control-O-Fax
Contact: Clare
New_Unlisted_Customer: General Vascular INC
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 06/30/2005
SystemNumber: STI-PROXY
Starttime: 11:00 am
FinishTime: 3:45 pm
ServicePerformed1: Reinstalled the Proxy Server to network. Tested ok. Reconfigured the Network cards in this unit. Connectes to both the Internet and the GVSS network.
ServicePerformed2: Reconfigured ALL pc's to connect to the new Proxy server IP# of 192.168.100.177:80. Tested all ok.
ServicePerformed3: Finished the changing of the workstation logins. Tested all ok. ALL softwares are working ok. The Elysium Printing still does not work. The tech support personnel will be coming down to look into this issue.
ServicePerformed4: Quoted $220.00 for the MS Office Basic to Clare.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 4.75
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 06/30/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 30 Jun 2005
Time: 16:33:57
Return repaired Proxy Server.
This finishes the original network install.
Company_Name: Business Intelligence, Inc.
Contact: Jim
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 06/30/2005
SystemNumber: STI-BII
Starttime: 9:30 am
FinishTime: 10:30 am
ServicePerformed1: Installed temporary hub and patch cable to network. Connected laptop to network. Reconfigured the Proxy server for DHCP. Tested all ok.
ServicePerformed2: Troubleshot Marl Lou's CD Burner. Works ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 06/30/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 30 Jun 2005
Time: 16:27:35
Hook up Jim's daughter's laptop to the network.
Company_Name: AB Deburring Co.
Contact: Lorraine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 06/29/2005
SystemNumber: STI-SM1500
Starttime: 11:00 am
FinishTime: 11:30 am
ServicePerformed1: Replaced the battery in the APC Smart-UPS 1500. Connected all plugs to this unit. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: SKURBC7
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.50
CustSig: Signature On File
CompleteDate: 06/29/2005
Remote Name: 67.96.12.92
Remote User: sarge7
Date: 29 Jun 2005
Time: 11:39:10
Replace Battery in APC-1500
Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 06/28/2005
SystemNumber: STI-Networ
Starttime: 1:00 pm
FinishTime: 3:15 pm
ServicePerformed1: Replaced the monitor with 19" Flat Screen CRT from Office MAX. Tested ok.
ServicePerformed2: Replaced defective network hubs with an 8-Port Switch. Tested ok.
ServicePerformed3: Remapped the common directory to the "I:". tested all ok.
ServicePerformed4:
Part1: Qty-01: 8-Port Network Switch.
Part4:
Part2: Qty-01: 19" Flatscreen CRT Monitor.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.25
CustSig: Signature On File
CompleteDate: 06/28/2005
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 28 Jun 2005
Time: 15:15:07
Network Problems. Monitor problems on WS4.
Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Doug Idle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 06/28/2005
SystemNumber: STI-Server
Starttime: 10:45 am
FinishTime: 11:45 am
ServicePerformed1: Performed Pathways update with graphics. Failed the update. Corrupt record locked up system. Renamed and removed corrupt record. Re-attempted the Pathways update. Completed without error.
ServicePerformed2: Troubleshoot server. The motherboard is reporting the wrong size of total ram memory. This is a Pentium III style system. Parts NLA. Will quote an upgraded system to Doug. This needs to be resolved immediately. When the server starts giving the error messages, it locks the system up. and corrupts the Pathways database records that were in use at the time it lock the users out.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 06/28/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 28 Jun 2005
Time: 11:38:51
Pathways Update. Check server for error messages and beeping.
The existing SERVER SPECs: Pentium III 800 Mhz,392 RAM, 17Gig SCSI-HDD Novell OS 5.0. Doug Idle Workstation Spec's: Pentium III 700 128 Ram 20 Gig HDD Windows 98.
Company_Name: New / Unlisted--->
Contact: Gregg
New_Unlisted_Customer: The Hotub Store
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 06/21/2005
SystemNumber: STI-Server
Starttime: 5:45 pm
FinishTime: 6:15 pm
ServicePerformed1: Reset the Linksys DSL router. Reset the server. Connects ok to the internet and internal network.
ServicePerformed2: Reconfigured and remapped the network drives on the server. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.5
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 06/21/2005
Remote Name: 24.106.75.32
Remote User: sarge7
Date: 21 Jun 2005
Time: 18:10:59
No connection to the server
Will keep an eye on the router. Had to reset twice to make it work.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 06/21/2005
SystemNumber: STI-IVPLAY
Starttime: 4:30 pm
FinishTime: 5:30 pm
ServicePerformed1: Installed 5-port gigabit switch to the existing network. Plugged the Zoomtown Router to port 5, the Image Vault pc to port 1 and the proxy server to port 4. Tested all ok.
ServicePerformed2: Reconfigured the settings in the Image Vault pc to 65.90.87.163. This is a temporary setting until I install a firewall router to this setup.
ServicePerformed3: Tested the connectivity through the internet. Connected to Image Vault throught the Internet. Setup the additional users in the Image vault server. Tested all logins ok.
ServicePerformed4: Designed the ACOMSTEEL.COM website with a Secrured Webpage for the Authorized Users to log into to download the IVPLAY software to their local pc's. See Sarge for the access list.
Part1: Qty-01: 5-Port gigabit switch
Part4:
Part2: Qty-03: 7' CAT-6e Network patch cables.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 10.75
CustSig: Signature On File
CompleteDate: 06/21/2005
Remote Name: 24.106.75.32
Remote User: sarge7
Date: 21 Jun 2005
Time: 17:54:24
Install 5-Port switch and cabling for the Image Vault pc. Reconfigure the Pc for TCP/IP.
Note: The hours listed also include the research and development of the secured webpage added to the Acomsteel.com domain. After testing the system thoroughly. I will install a hardware firewall between the Image Vault pc and the zoomtown router.
Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 06/21/2005
SystemNumber: STI-all
Starttime: 3:00 pm
FinishTime: 4.00 pm
ServicePerformed1: Installed splitter on rear phone. Tested ok
ServicePerformed2: Reconfigured the Live Update to use DSL only. Tested ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Phone splitter kit.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 06/21/2005
Remote Name: 67.96.11.116
Remote User: sarge7
Date: 21 Jun 2005
Time: 15:49:09
Install Phone splitter. Remove dialup from Live-update.
Company_Name: Jeff Wyler - Eastgate Body Shop
Contact: Ron Waddle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 06/21/2005
SystemNumber: STI-Pathwy
Starttime: 12:00 pm
FinishTime: 1:15 pm
ServicePerformed1: Performed the Pathways 4.2 Update. Completed without error.
ServicePerformed2: Performed the Pathwyas Profile update. Reinstalled the Pathways Client setup on all 5 workstations. Tested all ok.
ServicePerformed3: Reconfigured the outgoing mail settings both Ron and Scott Canaser's Outlook Express to: SMTP:ds-mail1.dealerskins.com , POP#-incoming.wyler.com. * Requires Auth login.Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
CompleteDate: 06/21/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 21 Jun 2005
Time: 12:56:13
Pathways Update and Profile Change. Fix Email accounts.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 06/20/2005
SystemNumber: STI-Proxy
Starttime: 8:30 am
FinishTime: 12:30 pm
ServicePerformed1: Contacted ISOC on this issue. The Cincinnati Bell company disabled the 65.90.87.10 Static IP for ACS. Was not supposed to happen until 06/22/2005.
ServicePerformed2: Contacted the Fuse.net tech. They pushed uo the date for the IP change. Got the new IP numbers. Called Sandy at ACS. Walked her through setting up the Proxy server. Tested all ok.
ServicePerformed3: Worked for 5 minutes. The router went down. Per tech support the router needs to be replaced ASAP. Sandy pulled the router and got a replaced from Hyde Park location. After installing new router, system works ok.
ServicePerformed4: Also walked Sandy through reinstalling Larry's Acrobat Reader. Tested ok.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.00
CustSig: Signature On File
CompleteDate: 06/20/2005
Remote Name: 67.96.12.24
Remote User: sarge7
Date: 21 Jun 2005
Time: 09:30:50
Phone Service Call to troubleshoot Internet problems.
Note: Will go to ACS 06/21/2005 AM to setup the Image Vault pc with the new Static IP for the Web use.
Company_Name: Respiratory Consultants, Inc.
Contact: Georgia
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 06/20/2005
SystemNumber: STI-NEW
Starttime: 10:30 am
FinishTime: 5:45 pm
ServicePerformed1: Installed two new computers to replace old existing pc's. Cloned the front pc to the first new computer. Installed the Windows XP Pro Upgrade from Windows 98. Reconfigured all software to work with new pc.
ServicePerformed2: Downloaded all the latest drivers. Tested all ok. Cloned the new pc to the second new pc. Setup this pc for Georgia to use. There is no network connection where this computer is to be used. Georgia will call the company who installed the cable to fix this location.
ServicePerformed3: Reinstalled Winfax on Front new pc. Completed and tested without error.
ServicePerformed4:
Part1: See Invoice already billed to RCI.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 7.25
CustSig: Signature On File
CompleteDate: 06/20/2005
Remote Name: 67.96.12.24
Remote User: sarge7
Date: 21 Jun 2005
Time: 09:23:08
Install 2 new computers to existing network.
Note: received partial payment of $2000.00 toward this invoice from RCI. Need to setup the backroom pc and upgrade the front pc in the near future.
Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 06/17/2005
SystemNumber: STI-CADD
Starttime: 9:30 am
FinishTime: 10:00 am
ServicePerformed1: The motherboard is covered in the coolant from the OKUMA Turning center grinding machine.
ServicePerformed2: Will try to locate a SEALED case for the computer.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 06/17/2005
Remote Name: 67.96.13.43
Remote User: sarge7
Date: 17 Jun 2005
Time: 10:04:37
The CADD system is shutting down.
Company_Name: Malverne Apartments
Contact: Carlis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 06/16/2005
SystemNumber: NSC
Starttime: 2:30 pm
FinishTime: 5:00 pm
ServicePerformed1: Had Carliss go over the contract and sign it. Paid in Full.
ServicePerformed2: Need 2-Line phone splitter for rear phone.
ServicePerformed3: Checked workstation for virus files. Removed one program. Tested ok
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.50
CustSig: Signature On File
CompleteDate: 06/16/2005
Remote Name: 67.96.13.93
Remote User: sarge7
Date: 16 Jun 2005
Time: 16:54:33
Bring NSC Contract. Need to get Phone 2-line splitter.
Company_Name: New / Unlisted--->
Contact: Mark McDonald
New_Unlisted_Customer: The Advisory Group
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 06/16/2005
SystemNumber: Consult
Starttime: 10:00 am
FinishTime: 1:15 pm
ServicePerformed1: Consulted Mark McDonald on improving existing network and other issues.
ServicePerformed2: Took inventory existing network components. Will send quote by e-mail 06/18/05 pm.
ServicePerformed3: Will contact Mark to set the next meeting to go over the Quote and NSC.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.25
CustSig: Signature On File
CompleteDate: 06/16/2005
Remote Name: 67.96.13.16
Remote User: sarge7
Date: 16 Jun 2005
Time: 13:53:15
Consult with new client. (Referral from Greg Eman of E2).
Note: No charge for this consultation per Sarge, do to referral from Greg Eman at E2.
Company_Name: Control-O-Fax
Contact: Clare Ley / Steve Lo
New_Unlisted_Customer: GVSS Inc.
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 06/15/2005
SystemNumber: STI-all
Starttime: 7:30 am
FinishTime: 5:45 pm
ServicePerformed1: Installed network rack. Setup server with logins and access to F drive.
ServicePerformed2: Moved and rearranged offices. Setup Dell pc's and configured them to connect to network and MISYS network. Tested all ok. Clare's pc needs to be upgraded to Windows XP Professional ED. Steve went and got the Upgrade software. Installed the Upgrade. Tested all ok.
ServicePerformed3: Installed the Proxy Server to network. Installed the Proxy Software and the Symantec Antivirus Corp ED on this server. Configured the Proxy software for Roadrunner service. Tested ok. Configured all stations to connect to internet through the Proxy Server. Will Installed the Antivirus client to workstations when the Video switch come in.
ServicePerformed4: Need to reorder the APC-1400 battery and the video switch with cables.
Part1: Qty-01: 7' Network rack w/3 shelves.
Part4:
Part2: Qty-01: Winproxy Software w/10 User lic
Part5:
Part3: Qty-01: Symantec Antivirus Corp ED 10-Users
Part6:
BillableHours: 10.25
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 06/15/2005
Remote Name: 67.96.13.107
Remote User: sarge7
Date: 15 Jun 2005
Time: 23:51:21
Finish Network install
Note: Will return to GVSS when the Video switch gets here. Will add previous service call hours to this and bill COF accordingly.
Company_Name: Dr. David Dollens
Contact: Cindy Dollens
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 06/14/2005
SystemNumber: STI-all
Starttime: 10:30 am IEST
FinishTime: 4:30 pm IEST
ServicePerformed1: Installed the Print server to HP 4000 laserprinter. Configured all workstations. Tested all ok.
ServicePerformed2: Setup the Label printer in the chart room. Downloaded the latest software from Seiko for that printer. Tested all ok.
ServicePerformed3: Fixed Cindy Dollens Quicken software and her Outlook Express program. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 06/14/2005
Remote Name: 67.96.13.107
Remote User: sarge7
Date: 15 Jun 2005
Time: 23:38:25
Finish Network upgrade.
Note: this is a followup service call from the original network upgrade quote. The billable jour will be adjusted accordingly. An additional 5.5 hours will be added to the invoice we already billed COF. Will send revised invoice reflecting this charge.
Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Doug Idle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 06/13/2005
SystemNumber: STI-Pathwy
Starttime: 2:00 pm
FinishTime: 3:30 pm
ServicePerformed1: Attempted to update profile. Database is corrupt. Performed the Files reindex. Completed with errors. Contacted Tech support to reinitialize the Unique ID. Completed without errors.
ServicePerformed2: Attempted second try at Profile Update. Completed without error.
ServicePerformed3: Performed second reindex. All files are back. Per Doug. Did the Client setup for each workstation.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
CompleteDate: 06/13/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 13 Jun 2005
Time: 15:38:34
Pathways Profile Update.
Company_Name: New / Unlisted--->
Contact: Bruce Post
New_Unlisted_Customer: Bruce Post
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 06/10/2005
SystemNumber: STI-BPost
Starttime: 8:00 am
FinishTime: 10:45 am
ServicePerformed1: Delivered and setup new pc. Configured pc to connect to the Internet. Tested ok
ServicePerformed2: Setup new email for Matt Post on his laptop. Tested ok. Removed the old virus scanning software from Matt's pc. Installed the Symantec Corp Client ED. Ran Full Virus scan on this system. Removed 147 viurs files.
ServicePerformed3: Installed the Ad-Aware Pro SE on Matt's pc. Ran scan. Remove 899 files from system. Tested all ok.
ServicePerformed4:
Part1: Qty-01: Invoice #: 05-060705-2
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: See invoice
ContractHours: See invoice
CustSig: Signature On File
CompleteDate: 06/10/2005
Remote Name: 69.161.219.183
Remote User: sarge7
Date: 10 Jun 2005
Time: 10:40:42
Deliver and install Home PC
See Invoice 05-060705-2
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 06/09/2005
SystemNumber: STI-all
Starttime: 11:30 am
FinishTime: 2:15 pm
ServicePerformed1: Removed the viruses and cleaned off the infected bugs from all systems it was set to. Tested ok.
ServicePerformed2: Removed the Reports printer from the Shared Logic startup on Kenny's PC. Tested all ok.
ServicePerformed3: Installed PcAnywhere on Bruce's pc. Tested ok. Setup the Proxy server port for Bruce. Tested ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
CompleteDate: 06/09/2005
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 09 Jun 2005
Time: 14:21:23
Glynis and Lina's pc have a virus on them. Remove the Q2 network printer from Kenny's pc. Setup PcAnywhere on Bruce's pc.
Company_Name: Wrap And Send Services
Contact: Tom Sizer
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 06/06/2005
SystemNumber: STI-ALL
Starttime: 5:00 pm
FinishTime: 5:45 pm
ServicePerformed1: Replace the Keyboard and mouse with the Logitech Wireless Keyboard and Rechargeable Mouse.
ServicePerformed2: Tested all ok.
ServicePerformed3: Installed the Yahoo toolbar and removed the Google toolbar. Tested all ok.
ServicePerformed4:
Part1: Qty-01: Logitech LXSeries Wireless KYB/MS
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 06/06/2005
Remote Name: 65.27.231.29
Remote User: sarge7
Date: 06 Jun 2005
Time: 17:47:40
Replace Keyboard and Mouse. Install Yahoo Toolbar. Remove Google Toolbar
Got approval for Ashley's Laptop. Order ASAP.
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 06/06/2005
SystemNumber: STI-all
Starttime: 3:30 pm
FinishTime: 4:30 pm
ServicePerformed1: Installed replacement LCD Monitor in denise's office. Tested ok.
ServicePerformed2: Configured Denise's Laptop pc for the Hargray Internet dial-up. Tested ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Viewsonic 19" LCD Monitor
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 06/06/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 06 Jun 2005
Time: 16:38:08
Install Replacement Monitor on in Denise's Office. Configure Laptop for Hargray Connection.
Company_Name: New / Unlisted--->
Contact: Greg St.Charles
New_Unlisted_Customer: The Hot Tub Store
Tech1: Sarge
Tech2: Sarge
Tech3: Sarge
DateServiceReq: 06/03/2005
SystemNumber: STI-HP
Starttime: 4:30 pm
FinishTime: 11:00 am
ServicePerformed1: Attempted to repair PC on-site. Failed due to severe virus problems. Pulled to shop for further diagnostics.
ServicePerformed2: Pulled hard drive from sysstem and installed drive on to diagnostics system. Removed 17,746 virus infected files from drive. Removed 1,038 ADWARE and popup files. Deleted and uninstalled 47 "HACKERWARE and SPYWARE" programs from this drive.
ServicePerformed3: Reinstalled drive into original pc. Performed the Windows XP Professional Upgrade to this pc. Completed without error. Reconfigured ALL of the HP drivers. Fixed the Sound and Audio problems.
ServicePerformed4: Installed the Symantec Corporate Edition Antivirus.Configured to Automatically delete detected viruses. Installed the Ad-Aware Pro SE 1.5 software to monitor and delete any hackerware threats. Tested all ok. 5 : Set for delivery back to customer 06/06/2005
Part1: WINXPPROUPG
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.0
ContractHours: 7.75
CustSig: Signature On File
CompleteDate: 06/06/2005
Remote Name: 67.96.13.22
Remote User: sarge7
Date: 06 Jun 2005
Time: 13:34:49
Install new server from COF and configure new workstations.
Company_Name: Control-O-Fax
Contact: Steve / Clare Ley
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 06/02/2005
SystemNumber: STI-DELLpc
Starttime: 10:30 am
FinishTime: 4:00 pm
ServicePerformed1: Installed the Dell Server from Steve in the Server room. Configured Windows 2003 Server OS for Active Directory use. Performed the hard drive mirror of the servers 80 gig hard drives. Tested ok.
ServicePerformed2: Configured all of the user account settings. Created the APPS directory on the D: drive. Gave the Sahre rights the the Office Staff Group. Tested ok. Mapped the APPS directory to the F: Drive.
ServicePerformed3: Contacted the Misys Tech support on the converting the RISC 6000 server to use TCP/IP instead of the Serial COM. They are sending a tech out to install a network card and reconfigured old server for TCP/IP. They will also install the MultiView Terminal Emulation Software on the workstations. We will need to be there for this install on 06/09/2005 AM
ServicePerformed4: Will also need the parts listed below in the notes are to finish this install.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 5.5
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 06/03/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 03 Jun 2005
Time: 13:10:20
Install new server from COF and configure new workstations.
Need 7' Rack with 4 shelves. Symantec Antivirus Corp 10-User. Winproxy 10-User.
Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 06/03/2005
SystemNumber: STI-ALL
Starttime: 12:15 pm
FinishTime: 1:00 pm
ServicePerformed1: Reconfigured Donna's CCC Dailup to use the Modem, not the DSL. Tested ok.
ServicePerformed2: Reconfigured all 5 workstations email account server settings to use "outgoing.wyler.com" instead of the "smpt.fuse.net" for the Outgoing SMTP Server.
ServicePerformed3: Tested all workstations ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 06/03/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 03 Jun 2005
Time: 13:00:10
Cannot send emails. Can receive emails. Donna's CCC Dialup not working.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 06/02/2005
SystemNumber: STI-Server
Starttime: 4:00 pm
FinishTime: 4:30 pm
ServicePerformed1: Found the "USER" directory in the TimeClock directory. Moved back over to the root of SYS:. Tested login mapping ok.
ServicePerformed2: Remapped the ASC-SERVER J: & K: on Sandy's PC. Tested ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
CompleteDate: 06/02/2005
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 02 Jun 2005
Time: 16:33:14
The "USER" directory is gone. Need to recover.
Company_Name: NinaPaul Jewelry Company
Contact: Michelle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 05/25/2005
SystemNumber: STI-all
Starttime: 12:00 pm
FinishTime: 2:00 pm
ServicePerformed1: Server has no power after severe lightning strike. Pulled Server from customers location on 05/24/2005 to shop.
ServicePerformed2: Server could not be repaired due to severe lightning strike. Beyond economical repair.
ServicePerformed3: Built replacement server. Cloned existing usable data from damaged hard drive. Was able to recover ALL of the company data. Was not able to recover the Windows NT Server software. Windows NT 4.0 Server OS is No Longer Available. Installed the updated version of the OS, Windows 2000 Server with a 5-user license. Tested all ok.
ServicePerformed4: Reconfigured 2 workstations at customer's location. Reconfigured the printers to print to the new configuration. tested all ok
Part1: Qty-01: STI P4-3.2 Ghz Server.
Part4:
Part2: Qty-01: Windows 2000 Server OS w/ 5-User Lic
Part5:
Part3:
Part6:
BillableHours: 5.5
ContractHours: 0.0
CustSig: Signature On File
CompleteDate: 05/25/2005
Remote Name: 172.147.59.52
Remote User: sarge7
Date: 25 May 2005
Time: 13:59:39
Deliver and setup replacement server to customer.
Will send the Invoice which will cover both calls and hardware. The Battery for the APC-700 should be in by 06/01/2005.
Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 05/25/2005
SystemNumber: STI-all
Starttime: 10:30 am
FinishTime: 11:00 am
ServicePerformed1: Installed the Phone line splitter. Tested all ok.
ServicePerformed2: Will install an Internet Firewall on Tuesday 05/31/2005 AM.
ServicePerformed3: Will bring NSC 1-Year Contract on Tuesday 05/31/2005 AM for Carliss to sign. Wil cover 06/01/2005 thru 05/31/2006.
ServicePerformed4:
Part1: Qty-01: Phone Line Splitter Kit- $15.73
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .50
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 05/25/2005
Remote Name: 67.96.12.70
Remote User: sarge7
Date: 25 May 2005
Time: 11:02:44
Install Telephone line splitter for phone system
Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 05/24/2005
SystemNumber: STI-all
Starttime: 3:30 pm
FinishTime: 4:00 pm
ServicePerformed1: Installed Internet hardware provided by Cincinnati Bell. Tested all ok.
ServicePerformed2: Need phone line splitter to be delivered tomorrow. Tested internet connection ok.
ServicePerformed3: Need Firewall unit for the Internet.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .50
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 05/24/2005
Remote Name: 67.96.12.143
Remote User: sarge7
Date: 24 May 2005
Time: 16:22:06
Install Cincinnati Bell Zoomtown DSL Internet. Fix printer
Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 05/24/2005
SystemNumber: STI-ALL
Starttime: 11:30 pm
FinishTime: 1:30 pm
ServicePerformed1: Replaced Defective hard drive in Donna's Pc. Cloned data from failing drive to new. Reconfigured Windows 2000 Pro for new hard drive. Tested all ok.
ServicePerformed2: Reconfigured the ADP Shoplink program's "Import To Gallery" feature. Set to default path of A Drive. Tested ok. Performed the ADP Shoplink Update. Tested ok.
ServicePerformed3: Performed the Pathways Update. Completed without error. Performed the Graphics update. Completed without error.
ServicePerformed4:
Part1: Qty-01: 80 Gig Hard drive.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
CompleteDate: 05/24/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 24 May 2005
Time: 13:11:42
Pathways 4.1 Update. ADP Shoplink Update. Replace Defective Hard drive in Donna's PC.
Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 05/24/2005
SystemNumber: STI-ALL
Starttime: 11:30 pm
FinishTime: 1:30 pm
ServicePerformed1: Replaced Defective hard drive in Donna's Pc. Cloned data from failing drive to new. Reconfigured Windows 2000 Pro for new hard drive. Tested all ok.
ServicePerformed2: Reconfigured the ADP Shoplink prgogram
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
CompleteDate: 05/24/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 24 May 2005
Time: 13:09:31
Pathways 4.1 Update. ADP Shoplink Update. Replace Defective Hard drive in Donna's PC.
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 05/24/2005
SystemNumber: STI-Ph-Sys
Starttime: 10:45 am
FinishTime: 11:15 am
ServicePerformed1: Reprogrammed the Lucent phone system's configuration to enable Music On Hold. Reprogrammed ALL Phones for MOH.
ServicePerformed2: Tested ALL OK.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
CompleteDate: 05/24/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 24 May 2005
Time: 11:18:46
No Music On Hold in phone system after Telephone repair service was out there.
Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Doug Idle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 05/24/2005
SystemNumber: STI-Pathwy
Starttime: 9:30 am
FinishTime: 10:15 am
ServicePerformed1: Performed Pathways update with graphics. Failed the update. Corrupt record locked up system.
ServicePerformed2: Located the corrupt record. Renamed from .rwf to BAD-2.
ServicePerformed3: Restarted the update. Completed without error.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.0
CustSig: Signature On File
CompleteDate: 05/24/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 24 May 2005
Time: 10:02:51
Pathways Update 4.1
NEED TO SEND QUOTE TO UPGRADE DOUG'S PC PER. PATHWAYS UPGRADE SPEC'S. SYSTEM IS STARTING TO FAIL WHILE RUNNING PATHWAYS.
Company_Name: Jeff Wyler - Eastgate Body Shop
Contact: Ron Waddle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 05/24/2005
SystemNumber: Sti-Pathwy
Starttime: 8:00 am
FinishTime: 9:00 am
ServicePerformed1: Performed Pathways update. Completed without error.
ServicePerformed2: Performed the Graphics update. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 05/24/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 24 May 2005
Time: 08:51:48
Pathways Update
Company_Name: Jeff Wyler - Eastgate Body Shop
Contact: Ron Waddle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 05/24/2005
SystemNumber: Sti-Pathwy
Starttime: 8:00 am
FinishTime: 9:00 am
ServicePerformed1: Performed Pathways update. Completed without error.
ServicePerformed2: Performed the Graphics update. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
CompleteDate: 05/24/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 24 May 2005
Time: 08:51:36
Pathways Update
Company_Name: AB Deburring Co.
Contact: Rob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 05/23/2005
SystemNumber: STI-1035
Starttime: 3:00 pm
FinishTime: 4:00 pm
ServicePerformed1: Installed replacement 36-gig hard drive in server. Performed Re-mirror procedure. Completed without error.
ServicePerformed2: Had everyone log back in. Tested ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: 36 gig HDD SCSI Ultra-320.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 05/23/2005
Remote Name: 67.96.11.66
Remote User: sarge7
Date: 23 May 2005
Time: 15:45:14
Replace defective Secondary hard drive in server.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 05/23/2005
SystemNumber: STI-ALL
Starttime: 12:45 pm
FinishTime: 2:15 pm
ServicePerformed1: Installed Laser printer at Brokerage Office. Setup Christine and Lina's PC to print to this printer. Tested all ok. Bruce wants a quote for Home PC. ASAP.
ServicePerformed2: Installed HP1200D in Kenny's Ofc. Tested all ok. Take existing printer to Rudy's Ofc.
ServicePerformed3: Installed HP6122 in Rudy's Ofc. Tested all ok. Removed the Panasonic KX-p3696.
ServicePerformed4:
Part1: Qty-01: HP1200D. Parts already paid for.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
CompleteDate: 05/23/2005
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 23 May 2005
Time: 14:08:14
Install Laser printer at Brokerage Office. Install HP1200D in Kenny's Ofc. Install HP6122 in Rudy's Ofc.
Company_Name: AB Deburring Co.
Contact: Rob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 05/23/2005
SystemNumber: STI-1035
Starttime: 11:30 am
FinishTime: 12:00 pm
ServicePerformed1: Re-mirrored the dual hard drives in server. The secondary 36 gig Seagate SCSI Ultra-320 drive failed. Pulled defective drive from server.
ServicePerformed2: Ordered replacement. Will pickup today. Will try to return today with replacement and finish service call.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 05/23/2005
Remote Name: 67.96.11.66
Remote User: sarge7
Date: 23 May 2005
Time: 12:06:07
Server Hard drive failure.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 05/18/2005
SystemNumber: STI-ALL
Starttime: 3:00 pm
FinishTime: 4:30 pm
ServicePerformed1: Installed the lastest updates for the Adobe Acrobat Reader. The pdf works ok. Tested Larry's Thoroughbreed site. Work's ok.
ServicePerformed2: Turned off the Hibernation feature on Gary's pc. Also Installed the latest version of Ad-Aware PRO SE.
ServicePerformed3: Did Full scan with Ad-Aware. Remove 241 infected files. Ran Full Antiviurs Scan. No viruses found.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
CompleteDate: 05/18/2005
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 18 May 2005
Time: 16:01:40
Error msg when Larry tries to open PDF files. Gary's PC is going into Hibernation.
Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Donna
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 05/18/2005
SystemNumber: STI-919
Starttime: 2:00 pm
FinishTime: 3:00 pm
ServicePerformed1: The 40 gig hard drive is failing. Did temporary fix to allow the drive to be accessed.
ServicePerformed2: Will order replacement drive and correct the problem.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 05/18/2005
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 18 May 2005
Time: 15:55:59
Donna's PC *Formerly Phil's* Starting up with BOOT Device Not Found Eroors.
Newed to order 80 Gig IDE ATA drive to replace defective drive ASAP. See Sarge
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 05/13/2005
SystemNumber: STI-ALL
Starttime: 3:30 pm
FinishTime: 5:45 pm
ServicePerformed1: Upgraded Larry and Gary's pc to Windows XP Pro. Tested all ok. Larry's Racing works ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-02: Windows XP Professional.
Part4: Qty-01: Optical Mouse-Glynis.
Part2: Qty-04: 10' PS2 Cables.
Part5: Qty-01: KB1001
Part3: Qty-01: 50' Video Extension Cable.
Part6:
BillableHours: 0.00
ContractHours: 3.5
CustSig: Signature On File
CompleteDate: 05/13/2005
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 13 May 2005
Time: 17:48:18
Upgrade Larry and Gary's pc to Windows XP Pro.
Company_Name: New / Unlisted--->
Contact: Laura
New_Unlisted_Customer: Stephen Curran
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 05/03/2005
SystemNumber: STI-DELL
Starttime: 3:00 pm - 05/03/2005
FinishTime: 1:30 pm - 05/13/2005
ServicePerformed1: Pulled unit to shop. Removed several hundred infected files. The virus remove the EXE association.
ServicePerformed2: Contacted Microsoft on this issue. They do not how to resolve this issue. Reinstalled the Windows XP Home ED to different directory.
ServicePerformed3: Transferred ALL data to individual logins. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 05/13/2005
Remote Name: 66.42.129.117
Remote User: sarge7
Date: 13 May 2005
Time: 13:47:07
The computer Icons do not work.
Company_Name: Dr. Kightlinger
Contact: Georgia
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 05/13/2005
SystemNumber: STI-Server
Starttime: 09:45 am
FinishTime: 10:30 am
ServicePerformed1: Replaced the defective 18-gig SCSI-II hard drive with 18-Gig SCSI-II replacement.
ServicePerformed2: Attempted clone of old drive to new. Failed 37 times. Attempted one last clone. Completed with some errors.
ServicePerformed3: Downloaded the lastest Windows drivers. Reconfigured the system for new drive settings. Tested ok.
ServicePerformed4: Ran 2 Full Daily Backups. Completed without error.
Part1: Qty-01: 18 Gig SCSI-II Seagate Drive
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 05/13/2005
Remote Name: 67.96.11.43
Remote User: sarge7
Date: 13 May 2005
Time: 10:36:34
Return Server from the shop repair.
Company_Name: New / Unlisted--->
Contact: Gary
New_Unlisted_Customer: Gary Jefferson Home
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 05/12/2005
SystemNumber: PowerSpec
Starttime: 1:45 pm
FinishTime: 3:15 pm
ServicePerformed1: Manually removed the virus settings in the system registry. Uninstalled all suspected programs.
ServicePerformed2: Re-installed the Symantec Antivirus Corp ED. Client software and the Ad-Aware Pro SE softwares.
ServicePerformed3: Ran full system scan from both softwares. Removed and clean several dozen bugs and files. Tested all ok.
ServicePerformed4: Fixed the printing problem with the laptop to main pc. TRested all ok.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 05/12/2005
Remote Name: 69.133.57.15
Remote User: sarge7
Date: 12 May 2005
Time: 15:20:15
System has viruses on it.
Company_Name: Dr. Kightlinger
Contact: Georgia
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 05/12/2005
SystemNumber: STI-server
Starttime: 12:00 pm
FinishTime: 12:30 pm
ServicePerformed1: The server's 18-Gig SCSI-II hard drive is failing. NEED TO REPLACE IMMEDIATELY !!!!!
ServicePerformed2: cONTACTED OUR VENDOR. WILL PICKUP DRIVE DRIVE TODAY AND REPLACE THE DEFECTIVE DRIVE.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 05/12/2005
Remote Name: 67.96.11.167
Remote User: sarge7
Date: 12 May 2005
Time: 12:32:05
Error messages on server. Server locks up.
Company_Name: Wrap And Send Services
Contact: Tom
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 05/06/2005
SystemNumber: STI-1065
Starttime: 5:30 pm 05/06/2005
FinishTime: 4:45 pm 05/09/2005
ServicePerformed1: Sent unit FEDEX RED to the manufacturer for testing. Tech support verified that unit was damage by severe power surge / Lightning strike. Repair to this unit is not an option.
ServicePerformed2: Installed New pc at Tom's desk. Transferred ALL data from defective unit. Installed the newer drivers for the newer harware. Tested all ok.
ServicePerformed3: This unit's power was recycled 100 times without failure. Set to be delivered 05/09/2005.
ServicePerformed4: Delivered to Tom's home. Setup the internet. Tested all ok. Installed an APC-UPS 1500 on both Ashley and Tom's pc. Tested all ok.
Part1: QTY-01: Elite-4 Keyboard Computer. 2.4Ghz 512MBRam 80gig HDD DVD-RW, CD-RW .
Part4:
Part2: Qty-02: APC-UPS 1500 Battery Backup/Surge Suppressor Unit.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 13.75
CustSig: Signature On File
CompleteDate: 05/09/2005
Remote Name: 65.27.228.62
Remote User: sarge7
Date: 09 May 2005
Time: 16:50:02
Replace Defective Computer with new.
Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 05/06/2005
SystemNumber: STI-912
Starttime: 2:00 pm
FinishTime: 3:00 pm
ServicePerformed1: Replaced defective DVD Rom drive with new. Tested all ok.
ServicePerformed2: Installed the Reader Rabbit with the new drive. Works ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: 16X DVD Rom drive RMA'd
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.0
CustSig: Signature On File
CompleteDate: 05/06/2005
Remote Name: 65.29.221.138
Remote User: sarge7
Date: 06 May 2005
Time: 15:07:54
Replace defective DVD drive RMA'd.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 05/04/2005
SystemNumber: STI-server
Starttime: 12:15 pm
FinishTime: 2:00 pm
ServicePerformed1: Installed 5-Port Switch to network in Sandy's office. Connected the Proxy and the Windows 2003 Server to it. Tested all ok.
ServicePerformed2: Configured the PcAnywhere to Ports 5676-5677. Tested with SLG techs ok.
ServicePerformed3: Mapped the Novell Server to "F:" on the new server. Added the user of Administrator to the Novell server for access to SLG directory.
ServicePerformed4:
Part1: Qty-01: 50' SVGA Video Extension Cable
Part4: Qty-02: 10' Cat-5e Network Patch Cables.
Part2: Qty-04: 10' PS2 mouse /keyboard extensions.
Part5:
Part3: Qty-01: 5-port network switch.
Part6:
BillableHours: 0.00
ContractHours: 2.25
CustSig: Signature On File
CompleteDate: 05/04/2005
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 04 May 2005
Time: 14:01:52
Install 4-port hub in Sandy's Office for the new server connection. Configure the New Server PcAnywhere port settings
Company_Name: Wrap And Send Services
Contact: Tom Sizer
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 05/02/2005
SystemNumber: STI-1065
Starttime: 6:30 pm 05/02/2005
FinishTime: 6:30 pm 05/03/2005
ServicePerformed1: Replaced defective hard drive in pc. Cloned data from old to new.
ServicePerformed2: Reconfigured the pc for new drive. Tested ok.
ServicePerformed3: Installed 10' network cable.
ServicePerformed4:
Part1: Qty-01: 80 gig hard drive.
Part4:
Part2: Qty-01: 10' Cat-5e Network cable.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 12.5
CustSig: Signature On File
CompleteDate: 05/03/2005
Remote Name: 65.27.228.62
Remote User: sarge7
Date: 03 May 2005
Time: 18:27:16
Replace defective Harddrive at shop. Deliver PC back to home after repair.
Will check thw warranty period on the defective drive.
Company_Name: Wrap And Send Services
Contact: Tom Sizer
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 05/02/2005
SystemNumber: Stikbpc
Starttime: 12:00 pm
FinishTime: 12:45 pm
ServicePerformed1: Delivered and set up Ashley keyboard pc. Installed replacement Flat screen monitor. Tested all ok.
ServicePerformed2: Trouble shot Tom's pc. Found bad harddrive.Pulling pc to the shop for further repairs.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01 17 inch flat screen LCD Monitor
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0
ContractHours: .75
CustSig: Signature On File
CompleteDate: 05/02/2005
Remote Name: 67.96.13.2
Remote User: sarge7
Date: 02 May 2005
Time: 12:59:22
Deliver repaired pc and trouble shoot Tom's pc from locking up.
Need 15 foot network cable on Ashley's pc. On return trip.
Company_Name: Wrap And Send Services
Contact: Tom Sizer
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/29/2005
SystemNumber: Stikbpc
Starttime: 11:30 am
FinishTime: 6:00 pm
ServicePerformed1: Replaced failing harddrive with replacement 80 Gig hard drive.
ServicePerformed2: Cloned data from Florida pc to new drive.
ServicePerformed3: Reactivated windows XP and reconfigured all softwares.
ServicePerformed4: Tested all ok.
Part1: Qty-01 80 Gig seagate harddrive
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0
ContractHours: 7.5
CustSig: Signature On File
CompleteDate: 05/02/2005
Remote Name: 67.96.13.2
Remote User: sarge7
Date: 02 May 2005
Time: 12:51:23
Replace defective harddrive and keyboard computer. And clone data from Florida pc.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 05/02/2005
SystemNumber: STI-Sandy
Starttime: 9:00 am
FinishTime: 10:00 am
ServicePerformed1: Connected to Sandy's PcAnywhere. Got the same problem with DOS program.
ServicePerformed2: Problem occurs when the DOS programs are in the Full Screen Mode. Told Sandy that the fix for this is when they open the program up, they are to hit the "Alt-Enter" keys, then select the "Send To Host" option. This procedure puts the DOS program into a Small Screen BOX.
ServicePerformed3: Tested ALL OK.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 05/02/2005
Remote Name: 67.96.12.181
Remote User: sarge7
Date: 02 May 2005
Time: 09:55:15
PcAnywhere problems with Shared Logic Program
Company_Name: Wrap And Send Services
Contact: Tom Sizer
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Sarge
Tech3: Sarge
DateServiceReq: 04/29/2005
SystemNumber: stikbpc
Starttime: 11:30
FinishTime: 12:00
ServicePerformed1: Could not repair. Pulled monitor will deliver new one on Monday 05/02/2005
ServicePerformed2: Damage due to lightning strike.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0
ContractHours: .5
CustSig: Signature On File
CompleteDate: 04/29/2005
Remote Name: 67.96.11.164
Remote User: sarge7
Date: 29 Apr 2005
Time: 12:36:11
Trouble shoot Flat Screen Monitor.
Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/29/2005
SystemNumber: STI-919,20
Starttime: 8:00 am
FinishTime: 11:00 am
ServicePerformed1: Replaced all 3 mice on the front pc's. Cloned data from middle pc to third pc. Reconfigured the IP and software settings. Tested all ok.
ServicePerformed2: Removed games and web programs from pc. Ran full system scan for adware. Removed several hundred files from both pc's.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-03: Microsoft Optical Mice.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.00
CustSig: Signature On File
CompleteDate: 04/29/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 29 Apr 2005
Time: 10:50:13
Clone data from middle pc to third pc. Remove games and web programs from pc.
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/29/2005
SystemNumber: STI-A290
Starttime: 2:30 pm
FinishTime: 4:00 pm
ServicePerformed1: Delivered and install Sony Laptop for Denise. Setup the Hargray Internet dialup.
ServicePerformed2: Tested all ok. Installed the Printer drivers for th HP 7350 USB printer.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Sony VGN-A290N Laptop
Part4:
Part2: Qty-01: Windows XP Professional UPGRADE
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.5
CustSig: Signature On File
CompleteDate: 04/29/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 28 Apr 2005
Time: 16:07:40
Deliver Laptop to Denise
Company_Name: Respiratory Consultants, Inc.
Contact: Georgia
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/27/2005
SystemNumber: STI-1027
Starttime: 2:00 pm
FinishTime: 3:00 pm
ServicePerformed1: Performed maintenance to tape drive. Attempted backup to tapes. Fails the Write Test. Bad Write heads.
ServicePerformed2: Need to replace tape drive. Will order the 36/72 Gig Drive with 6 tapes and Cleaning tape. ASAP.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.5.
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 04/27/2005
Remote Name: 67.96.12.31
Remote User: sarge7
Date: 27 Apr 2005
Time: 15:08:11
Tape drive failing backup.
Will give a NET-30 on the parts and the returning service call. ALL to be billied on the returning call.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/26/2005
SystemNumber: STI-Server
Starttime: 3:45 pm
FinishTime: 5:30 pm
ServicePerformed1: Replaced the HP 5000 with the HP 2430TN printer in Sandy's office. Configured the IP#:192.168.100.207.
ServicePerformed2: Tested all ok. Setup Sandy's and the Front desk PC to print to that printer only. Tested all ok.
ServicePerformed3: Need to replace the cdrom drive on Front desk pc.
ServicePerformed4: Gary's pc is not operating correctly with video media files on the internet. Will troubleshoot this problem when I bring the Laserjet printer for Brokerage.
Part1: Qty-01: HP Laserjet 2430TN Printer from existing Quote.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
CompleteDate: 04/26/2005
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 26 Apr 2005
Time: 17:30:36
Install HP2430 Laserjet printer from Quote. Reconfigure rack.
Will exchange the HP5000 printer for the HP Laserjet 4 Plus from STI Office. Even exchange per Sarge
Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/26/2005
SystemNumber: STI-Server
Starttime: 1:00 pm
FinishTime: 3:00 pm
ServicePerformed1: Replaced Server Tape Drive with 72Gig DAT. Reconfigured the Software to new drive.
ServicePerformed2: Ran Full Daily Backup. Completed in 24 minutes without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
CompleteDate: 04/26/2005
Remote Name: 67.96.11.184
Remote User: sarge7
Date: 26 Apr 2005
Time: 15:09:17
Replace Server Tape Drive with 72Gig DAT.
Company_Name: Jeff Wyler - Eastgate Body Shop
Contact: Ron
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/26/2005
SystemNumber: STI-Pathwy
Starttime: 8:30 am
FinishTime: 11:15 am
ServicePerformed1: Re-indexed the database. Did full backup of data before UPGRADE. Performed a Pathways UPGRADE from 4.0 to 4.20. Completed without error.
ServicePerformed2: Performed Framerack software update for APRIL 2005. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 04/26/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 26 Apr 2005
Time: 11:14:23
Pathways UPGRADE to 4.20. Framerack Update.
Note: Billable hours for *UPGRADE 2.00 hrs. Contract Labor for Framerack *UPDATE .75 hrs.
Company_Name: DR. LEORNARD JACOBSEN
Contact: ???
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/25/2005
SystemNumber: STI-ALL
Starttime: 3:45 pm
FinishTime: 5:00 pm
ServicePerformed1: Replaced the network hub with a 5-Port Gigabit Switch. Disabled the Server's on-board network adapter. Installed replacement Gigabit Network card.
ServicePerformed2: Tested all connections to server ok. Remapped all network drives on other two pc's. Tested the software, ALL OK.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: 5-Port Linksys Gigabit Switch.
Part4:
Part2: Qty-01: 10/100/1000 Netgear Gigabit NIC
Part5:
Part3:
Part6:
BillableHours: 2.25
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 04/25/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 26 Apr 2005
Time: 10:07:00
Network is down after storm.
Note: Charged an additional hour for the first trip which was cancelled.
Company_Name: Ringenbach
Contact: Lisa
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/25/2005
SystemNumber: STI-HP2200
Starttime: 11:45 am
FinishTime: 12:15 pm
ServicePerformed1: Replaced the Front Tray assy on the HP2200. Tested ok. Need to get the correct HPLaser Jet 2200 Label.
ServicePerformed2: Changed the Timezone settings on ALL pc's from Central to Eastern. Disabled the auotmatic Internet TimeZone feature.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: RG5-4121-000CN
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.50
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 04/25/2005
Remote Name: 24.106.72.137
Remote User: sarge7
Date: 25 Apr 2005
Time: 12:20:08
Replace the Front Paper tray assy on HP2200
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/21/2005
SystemNumber: STI-NEWSrv
Starttime: 3:30 pm
FinishTime: 7:30 pm
ServicePerformed1: Tore down the existing rack setup. Reconfigured rack shelves for the new servers. Rerouted ALL cabling. Installed a 4-port Video switch and reouted ALL 4 pc's to the switch. Tested all ok.
ServicePerformed2: Converted old Proxy server to new rack proxy. Reconfigued all softwares. Downloaded the latest microsoft updates. Tested all ok.
ServicePerformed3: Removed the existing Novell Server's components and installed them into the Proxy Server's case. Tested all ok.
ServicePerformed4: Installed the Windows 2003 Server onto Rack system. There are no more network connections. I will need to go get a 4-port switch and 2 network cables before I can out the Windows 2003 Server on the network.
Part1: Qty-01: See Invoice for this Install.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 7:30 pm
CustSig: Signature On File
CompleteDate: 04/21/2005
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 21 Apr 2005
Time: 19:34:16
NOTE: Will replace APC-700 battery into defective UPS and put it on Christine's pc when it comes in.
Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/21/2005
SystemNumber: STI-ALL
Starttime: 10:30 am
FinishTime: 11:45 am
ServicePerformed1: After troubleshooting this problem I found that the name on the file being saved has the an extension of "*.MAR". This extension already has an "Associated Program", that is assign to this extension name. There for that file could not be read. Deleted the "Associated Program" from this pc.
ServicePerformed2: Problem has been solved. I performed the TRACS Copy Report funtion to a floppy disk. Completed ok. I was able to print the Summary report for Carliss. I also EMAILED those reports to TRACS per Carliss. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 04/21/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 21 Apr 2005
Time: 13:44:52
Having problems opening up the Marcg Month-end reports to send to TRACS.
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/21/2005
SystemNumber: STI-Proxy
Starttime: 12:00 pm
FinishTime: 2:00 pm
ServicePerformed1: After troubleshooting this problem with the tech support at ISOC, we found out the your EMAIL Server is still pointing at belieu.net mail server. They DNS switch has not replicated fully yet. We will have to give this another 24 hours.
ServicePerformed2: Installed PcAnywhere on the Proxy server for me to be able to monitor the progress of this DNS switch-over.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
CompleteDate: 04/21/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 21 Apr 2005
Time: 13:36:19
Followup further on the Domain DNS Problems
Company_Name: New / Unlisted--->
Contact: Gregg St. Charles
New_Unlisted_Customer: The HoTub Store
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/20/2005
SystemNumber: STI-Server
Starttime: 5:00 pm
FinishTime: 7:00 pm
ServicePerformed1: Finished Networks server install.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
CompleteDate: 04/21/2005
Remote Name: 67.96.11.32
Remote User: sarge7
Date: 21 Apr 2005
Time: 08:32:23
Re-design WSS.cc Website from ground up.
Received Check for $500.00 from Gregg St. Charles toward the Balance.
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/20/2005
SystemNumber: STI-WSS.cc
Starttime: 9:00 pm 04/20/2005
FinishTime: 4:30 am 04/21/2005
ServicePerformed1: Totally Redesigned the WSS.CC website.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Web transfer billed by Internet Solutions
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 8.5
CustSig: Signature On File
CompleteDate: 04/21/2005
Remote Name: 67.96.11.32
Remote User: sarge7
Date: 21 Apr 2005
Time: 08:29:31
Re-design WSS.cc Website from ground up.
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/20/2005
SystemNumber: STI-Proxy
Starttime: 3:30 pm
FinishTime: 4:15 pm
ServicePerformed1: Reconfigured Proxy with new mail server settings of POP-mail.isoc.net, until the DNS has been updated.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 04/20/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 20 Apr 2005
Time: 16:09:51
Reconfigure Proxy with new mail server settings
Company_Name: Control-O-Fax
Contact: Steve/Ladonna
New_Unlisted_Customer: Dr. Tsuang
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/20/2005
SystemNumber: HP8575 PAV
Starttime: 10:45 am
FinishTime: 12:15 pm
ServicePerformed1: Installed two 128 PC-100 DIMM memory sticks. for a total of 384 system memory. Tested ok.
ServicePerformed2: Installed the Ad-Aware PRO SE. Performed FULL system scan. System failed several attempts.
ServicePerformed3: The system has a hardware malfunction. The hard drive is failing. Will have Steve Lohman send you a quote for upgrade ASAP.
ServicePerformed4:
Part1: Qty-02: 128 PC-100 DIMM Memory.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.5
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 04/20/2005
Remote Name: 172.151.226.94
Remote User: sarge7
Date: 20 Apr 2005
Time: 12:11:40
Install Additional RAM Memory, (SLOWNESS and LOCKUP ISSUE)
Company_Name: New / Unlisted--->
Contact: Gregg St. Charles
New_Unlisted_Customer: The HOTUB Store
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/19/2005
SystemNumber: STI-new
Starttime: 3:30 pm
FinishTime: 8:00 pm
ServicePerformed1: Setup the new server in conference room. Installed the Quickbooks Pro 2005 Administrator setup on the Server. Installed the Quickbooks Pro 2005 on Steve's and Gregg's pc's.
ServicePerformed2: Will return 04/20/2005 to finish the install.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Invoice #: 05-040705-2
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.5
CustSig: Signature On File
CompleteDate: 04/19/2005
Remote Name: 24.106.75.32
Remote User: sarge7
Date: 19 Apr 2005
Time: 19:45:16
Install and setup new server with the Quickbooks Pro 2005
Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/19/2005
SystemNumber: STI-ALL
Starttime: 12:30 pm
FinishTime: 1:45 pm
ServicePerformed1: Performed Pathways Update with graphics. Failed forst attempt. Restarted server. Performed volume repair. Cleaned up cross-linked files. Attempted second Pathways update. Completed without error.
ServicePerformed2: Pefromed ADP Shoplink update. Completed without error.
ServicePerformed3: Performed Chief Framerack update. Completed without error.
ServicePerformed4: Checked all PC's for operations. All worked ok.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
CompleteDate: 04/19/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 19 Apr 2005
Time: 13:28:13
Pathways, ADP Shoplink and Chief Framerack Updates.
Company_Name: Dr. Kightlinger
Contact: Georgia
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/15/2005
SystemNumber: STI-GK
Starttime: 1:45 pm
FinishTime: 2:45 pm
ServicePerformed1: Removed the SHARE from the C: on the front extra pc.
ServicePerformed2: Added Sandy's to APPT
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 04/15/2005
Remote Name: 67.96.13.127
Remote User: sarge7
Date: 15 Apr 2005
Time: 14:49:45
Error messages on Georgia's pc. Add Sandy's login to the APPTS program.
Followup to Install of new pc. No Charge
Company_Name: Lange Precision, Inc.
Contact: Julie / Karl
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/15/2005
SystemNumber: STI-LPISrv
Starttime: 12:30 pm
FinishTime: 1:30 pm
ServicePerformed1: Did full inventory of ALL tapes . Re-labelled tapes with physical labels. Found the backup from 04/13/2005 2:07am.
ServicePerformed2: Restored the BLSDATA.MDB file to server. Had Julie test the data. OK.
ServicePerformed3: Inserted the Friday-A Tape for tonights backup schedule.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 04/15/2005
Remote Name: 24.172.129.114
Remote User: sarge7
Date: 15 Apr 2005
Time: 13:20:46
Need to restore BLSDATA database from tape backup to replace corrupted file on server.
NOTE to STI Billing Dept: Enter this workorder as a "Contract Labor" per Sarge. Contract will be paid per Karl. See Sarge on this.
Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/14/2005
SystemNumber: STI-HP4050
Starttime: 12:30 pm
FinishTime: 12:45 pm
ServicePerformed1: Replaced the paper tray with the new Univesal tray from HP. Remove the loaner tray from STI.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: C4125-67901 - 500 Sheet Paper Tray
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.25
CustSig: Signature On File
CompleteDate: 04/14/2005
Remote Name: 24.172.132.27
Remote User: sarge7
Date: 14 Apr 2005
Time: 12:43:49
Replace the 500-Sheet Paper Tray on Laserjet 4050.
Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/13/2005
SystemNumber: STI-Tax2
Starttime: 5:00 pm
FinishTime: 5:30 pm
ServicePerformed1: Replaced keyboard on TAX-2 pc. Tested ok.
ServicePerformed2: Gave Leanne the Balance sheet for 11/01/2004 to 12/31/2004 of STI's taxes.
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: KB1001 Keyboard. PS/2
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
CompleteDate: 04/13/2005
Remote Name: 24.172.132.27
Remote User: sarge7
Date: 13 Apr 2005
Time: 17:28:23
Replace keyboard on Tax2 pc. Deliver STI tax papers.
Company_Name: Wrap And Send Services
Contact: Kristie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/13/2005
SystemNumber: STI-1093
Starttime: 2:30 pm
FinishTime: 4:15 pm
ServicePerformed1: Replace both the CPU and the POWER Supply fans.
ServicePerformed2: Also removed viruses from this pc.
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01:CPU Fan
Part4:
Part2: QTY-01: Power Supply fan.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
CompleteDate: 04/13/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 13 Apr 2005
Time: 16:17:50
Fans making noises.
Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Doug Idle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/13/2005
SystemNumber: STI-Pathwy
Starttime: 11:15 am
FinishTime: 12:15 pm
ServicePerformed1: Performed Pathways update with graphics. Failed the update. Corrupt record locked up system.
ServicePerformed2: Located the corrupt record. Renamed from .rwf to BAD.
ServicePerformed3: Restarted the update. Completed without error.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 04/13/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 13 Apr 2005
Time: 11:58:11
Pathways Update
Company_Name: Rechtin Heating & Air
Contact: John /Tom
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/12/2005
SystemNumber: STI-UPS
Starttime: 11: 45 am
FinishTime: 12:45 pm
ServicePerformed1: Replaced UPS battery with new replacement. Tested ok.
ServicePerformed2: Created an email address for Darlene Sterling of DSterling@TomRechtin.com. Tested ok.
ServicePerformed3: Checked pc in Cadd room. Needs a network card to be connect to this network. Will install card when tape backup drive comes in. Will also do the Bottomline upgrade as well.
ServicePerformed4:
Part1: Qty-01: RBC-070 Replacement Battery
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 04/12/2005
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 12 Apr 2005
Time: 12:57:36
Replace UPS-1400 Battery. Create and install email for Darlene Sterling.
Company_Name: Dr. David Dollens
Contact: Cindy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/11/2005
SystemNumber: STI-ALL
Starttime: 3:30 pm
FinishTime: 5:45 pm
ServicePerformed1: Installed the Firewall on the network. Installed the DSL Modem to firewall. Setup and configured the DSL Modem to connect to network computers. Tested ok.
ServicePerformed2: Setup Cindy's PcAnywhere host mode to connect to DSL. Tested ok. Setup the Email account of ddollens@verizon.net in outlook express. Tested ok.
ServicePerformed3: Performed and downloaded ALL of the Windows updates *** A MANDATORY PROCEDURE IF CONNECTED TO INTERNET THRU DSL *** !!!!!
ServicePerformed4: TESTED ALL OK. Also fix the front pc "Windows Protection Error". Cleaned up programs. Need to upgrade this pc from Windows 98 to WWindows 2000 Pro or higher ASAP.
Part1: QTY-01: Netgear RP614 Firewall.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.25
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 04/11/2005
Remote Name: 70.106.197.149
Remote User: sarge7
Date: 11 Apr 2005
Time: 18:57:38
Install the DSL Internet connection and firewall.
Will need to install the antivirus on the remaining pc's ASAP.....
Company_Name: Brownstown Family Medical
Contact: Phyliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/11/2005
SystemNumber: STI-863
Starttime: 11:30 am IndianaTime
FinishTime: 2:30 pm IndianaTime
ServicePerformed1: Manually removed the viruses from the system registry. Removed ALL unauthorized programs and bugs from system.
ServicePerformed2: Reinstalled the Symantec antivirus and the Ad-Aware Pro SE. Reconfigured the settings to Automatically delete the viruses. Tested ok
ServicePerformed3: Ran Fluu scan for viruses and hackerware. Removed all signs of bugs.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 04/11/2005
Remote Name: 63.151.204.153
Remote User: sarge7
Date: 11 Apr 2005
Time: 15:28:50
Remove Viruses.
Company_Name: MSL Reporting
Contact: Sue Lopreato
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/08/2005
SystemNumber: STI-DELL
Starttime: 5:30 pm 04/08/2005
FinishTime: 10:30 pm 04/09/2005
ServicePerformed1: Attempted several different procedures to fix the exe association in the Windows XP OS. The registry is beyond repairing. Need to reinstall Windows XP into new directory.
ServicePerformed2: Reinstalled the Windows XP Home ED to new directory. Transferred all the data from damaged OS. Tested all ok.
ServicePerformed3: Did not need to replace Hard drive. Tested ok
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 04/10/2005
Remote Name: 67.96.12.17
Remote User: sarge7
Date: 10 Apr 2005
Time: 03:09:14
System will not allow programs to run..
Company_Name: Dr. Kightlinger
Contact: Georgia
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/08/2005
SystemNumber: STI-007700
Starttime: 11:45 am
FinishTime: 5:00 pm
ServicePerformed1: Installed the New pc at Georgia's desk. Cloned data from Georgia's old pc to new pc. Reconfigured all settings and printers. Tested ok.
ServicePerformed2: Installed a loaner hub under Marti's desk to connect the new pc to network. Tested all ok.
ServicePerformed3: Created new user on network. Tested ok.
ServicePerformed4:
Part1: Qty-01: New Computer. See invoice.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 04/08/2005
Remote Name: 67.96.13.132
Remote User: sarge7
Date: 08 Apr 2005
Time: 17:01:29
Install new pc with loaner monitor
Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/07/2005
SystemNumber: STI-Pathwa
Starttime: 9:30 am
FinishTime: 10:30 am
ServicePerformed1: Performed Pathways Update. Completed without error.
ServicePerformed2: Performed ADP Shoplink Update. Completed without error.
ServicePerformed3: Troubleshot the Tape backup drive. Needs cleaning tape will send tape to Scott.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.0
CustSig: Signature On File
CompleteDate: 04/07/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 07 Apr 2005
Time: 10:27:58
Pathways Update and Shoplink Update.
Send Cleaning Tape to Scott
Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/06/2005
SystemNumber: STI-AGWEB
Starttime: 9:00 pm
FinishTime: 3:30 am 04/07/2005
ServicePerformed1: Did total re-design of the www.AccurateGear.cc website. Tested all ok.
ServicePerformed2: Setup Company Email server and all users. Sent test email to all users. Worked ok. Tested the Webmail from the new website. Worked ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Yearly Web/Email Server Domain Hosting Fee.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 6.5
CustSig: Signature On File
CompleteDate: 04/07/2005
Remote Name: 67.96.12.17
Remote User: sarge7
Date: 07 Apr 2005
Time: 03:32:39
Setup and configued both compnay website and Email server.
Company_Name: Lange Precision, Inc.
Contact: Karl/Bob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/06/2005
SystemNumber: STI-BOB
Starttime: 11:15 am
FinishTime: 12:15 pm
ServicePerformed1: Replaced the Video card in Bob's PC. Disabled the built-in Video adapter. Reconfigured pc settings. Tested all ok.
ServicePerformed2: Checked the plotter upstairs. Turned on the plotter. Printed test page from Bob's pc. Works ok.
ServicePerformed3: Had Ron print a plot to plotter. Printed ok. Told Ron to make sure before they attempt to print to plotter, to make sure that the plotter is on and has done it's startup diagnostics.
ServicePerformed4:
Part1: Qty-01: Radeon 9600 Graphics Adapter. NO CHARGE per Sarge.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 04/06/2005
Remote Name: 24.172.129.114
Remote User: sarge7
Date: 06 Apr 2005
Time: 12:05:49
Replace Video Card in Bob's PC and check the plotter for not printing.
Company_Name: Dr. Robert J Smyth, MD
Contact: Doris
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/04/2005
SystemNumber: STI-826
Starttime: 12:30 pm
FinishTime: 4:45 pm
ServicePerformed1: Installed the Symantec Antivirus Client on server. Ran full scan. Removed and cleaned system of viruses found.
ServicePerformed2: Reinstalled the Windows 98 2nd Edition to replace original files that were deleted. System is working ok.
ServicePerformed3: The Zoomtown router per tech support needed to be replaced. Went to Cincinnati Bell Store in the Hyde Park Plaza and exchanged the unit for new. Installed the new router at office. Router having problems logging in to Cincinnati Bell. Went downstairs to the basement where the Demarc panel is. There is sticky stuff on the Zoomtown ASDL/Voice block is. Cleaned off the best I could. This NEEDS to be replaced by Cincinnati ASAP.
ServicePerformed4: Tested the Internet. Works ok now. Remapped the "F:" Drive on both PC's. Tested Appointments and SM. Both work ok. Started a Full Daily Backup Job on Server. Working without error.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 4.25
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 04/04/2005
Remote Name: 66.161.191.44
Remote User: sarge7
Date: 04 Apr 2005
Time: 16:44:44
Server/Workstation not booting up. Goes to Blue Screen with error message.
Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/04/2005
SystemNumber: STI-TAX5
Starttime: 1:00 pm
FinishTime: 1:30 pm
ServicePerformed1: Had to physically delete the SAM file and recreate the user profiles. Logging in ok. DO NOT KNOW WHAT CAUSED THIS. Will monitor system closely.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
CompleteDate: 04/04/2005
Remote Name: 24.172.132.27
Remote User: sarge7
Date: 04 Apr 2005
Time: 13:27:16
TAX5 workstation not allowing log in.
Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/04/2005
SystemNumber: STI-TAX5
Starttime: 1:00 pm
FinishTime: 1:30 pm
ServicePerformed1: Has to physically delete the SAM file and recreate the user profiles. Logging in ok. DO NOT KNOW WHAT CAUSED THIS. Will monitor system closely.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
CompleteDate: 04/04/2005
Remote Name: 24.172.132.27
Remote User: sarge7
Date: 04 Apr 2005
Time: 13:26:54
TAX5 workstation not allowing log in.
Company_Name: Jeff Wyler - Florence Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/01/2005
SystemNumber: STI-ALL
Starttime: 1:30 pm
FinishTime: 2:45 pm
ServicePerformed1: Performed Installation of the Microsoft Office 2003 Basic Software package on both pc's. Reconfigured MS Word and MS Excel to the default directory of the I: drive on the server.
ServicePerformed2: Moved ALL documents and spreadsheets to the I: Drive. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-02: Microsoft Office 2003 BE
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
CompleteDate: 04/01/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 01 Apr 2005
Time: 15:03:34
Install the Microsoft Office 2003 Basic Software package on both pc's
Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 04/01/2005
SystemNumber: STI-Server
Starttime: 11:15 am
FinishTime: 1:15 pm
ServicePerformed1: Download the Full install version of Veritas Backup Exec 10. Installed the license key assigned to H&S Screw.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
CompleteDate: 04/01/2005
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 01 Apr 2005
Time: 13:13:44
ONLINE - Install Server Backup Software License KEY
Company_Name: Rechtin Heating & Air
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/31/2005
SystemNumber: STIDJanson
Starttime: 4:30 pm
FinishTime: 5:30 pm
ServicePerformed1: Configured Dennis Janson's Laptop to connect to Novell Network, Company Internet and the Network HP 5000 Laser and the HP Designjet 500 Plotter.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.5
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 03/31/2005
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 31 Mar 2005
Time: 17:06:36
Configure Dennis Janson's Laptop to connect to Novell Network, Company Internet and the Network HP 5000 Laser and the HP Designjet 500 Plotter.
Company_Name: Wrap And Send Services
Contact: Julie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/31/2005
SystemNumber: STI-julie
Starttime: 12:30 pm
FinishTime: 1:00 pm
ServicePerformed1: Replaced defective CDROM drive on Julie's pc. Tested ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: 56X CDROM IDE Drive
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
CompleteDate: 03/31/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 31 Mar 2005
Time: 14:54:06
Replace CDROM drive on Julie's pc.
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer: Robyn
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/31/2005
SystemNumber: STI-ADPPAY
Starttime: 10:30 am
FinishTime: 3:00 pm
ServicePerformed1: Installed New Windows XP Pro pc to existing network. Configured pc to the network mappings.
ServicePerformed2: ADP Tech Support personnel logged in to pc and installed ADP as standalone. Works without error. Then they installed the Network Multi-User version. Worked without error. Ruled OUT Hardware issue. Remove the ADP Payroll software from test PC.
ServicePerformed3: This issue, and the Tech Support personnel agree, that the problem IS NOT a hardware issue. It is probably a software DLL confliction with an existing software common to both Robyn and Julie's pc, (NOVATIME).
ServicePerformed4: At this point since the blanking only occurs at startup and intermittently in the program, it is not affecting the operation of the program. The tech support agree that you will not have any problems with the program doing a screen refresh, *blanking*.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: Total: 15.75 hours
CustSig: Signature On File
CompleteDate: 03/31/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 31 Mar 2005
Time: 14:48:03
Install a new pc for testing purposes only with ADP Payroll screen blanking issue.
Short of wiping the drive clean and starting over by reinstalling Windows 2000 Pro fresh and installing the ADP Payroll without the other programs, to see if the blanking is still there. Unless this issue is creating database corruption or locking up the system, I do not think at this time we need to go to those extremes yet. Sarge.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/30/2005
SystemNumber: STI-all
Starttime: 2:45 pm
FinishTime: 4:00 pm
ServicePerformed1: Performed Inventory of ALL company computer hardware. Will send to Sandy in an Excel Spreadsheet.
ServicePerformed2: Replaced the Mouse on brokerage pc. Tested ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Microsoft Optical Mouse USB/PS2
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
CompleteDate: 03/30/2005
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 30 Mar 2005
Time: 15:57:26
Perform Inventory of ALL company computer hardware.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/30/2005
SystemNumber: STI-all
Starttime: 2:45 pm
FinishTime: 4:00 pm
ServicePerformed1: Performed Inventory of ALL company computer hardware. Will send to Sandy in an Excel Spreadsheet.
ServicePerformed2: Replaced the Mouse on brokerage pc. Tested ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
CompleteDate: 03/30/2005
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 30 Mar 2005
Time: 15:56:59
Perform Inventory of ALL company computer hardware.
Company_Name: Rechtin Heating & Air
Contact: John
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/29/2005
SystemNumber: STI-TomG
Starttime: 4:30 pm
FinishTime: 5:15 pm
ServicePerformed1: Did the install procedure for 123r24. Changed the printer to HP Laserjet Series.
ServicePerformed2: Set the Capture to LPT1. Tested all ok
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 03/29/2005
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 29 Mar 2005
Time: 17:18:18
Reconfigured the DOS printing on Tom Goetz's EasiEst program.
Will order the 72 Gig tape drive before the OEM sale is over on 03/31/2005. Will give NET-60 for payment on this item per Sarge.
Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/29/2005
SystemNumber: STI-1002
Starttime: 12:15 pm
FinishTime: 1:15 pm
ServicePerformed1: Replaced defective CDROM drive on Frame Rack PC. Reinstalled the Chief Framerack software.
ServicePerformed2: Contacted Tech support to obtain Site Key for install. Installed site key. Tested software ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 03/29/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 29 Mar 2005
Time: 13:25:06
Replace Defective CDROM drive on Frame Rack PC.
Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/28/2004
SystemNumber: STI-all
Starttime: 12:30 pm
FinishTime: 2:30 pm
ServicePerformed1: Removed the previous version of Norton Antivirus and installed new version.
ServicePerformed2: Downloaded the lastest Virus definitions.
ServicePerformed3: Scanned pc. Removed several virus files. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 03/28/2005
Remote Name: 67.96.13.9
Remote User: sarge7
Date: 28 Mar 2005
Time: 17:05:40
Reinstall Antiviurs program and scan for viruses.
Followup labor. NO CHARGE
Company_Name: Jeff Wyler Eastgate Body Shop
Contact: Doug Idle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/28/2005
SystemNumber: STI-Pathwy
Starttime: 11:00 am
FinishTime: 11:45 am
ServicePerformed1: Performed the Pathways update with graphics. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 03/28/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 28 Mar 2005
Time: 11:35:39
Pathways Update
Company_Name: Wrap And Send Services
Contact: Robyn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/26/2005
SystemNumber: STI-Robyn
Starttime: 5:30 pm
FinishTime: 6:30 pm
ServicePerformed1: Replaced the Video Card in Robyn's pc to eliminate video blanking issue with ADP Payroll. Disabled the on-board video.
ServicePerformed2: Reconfigured the pc for new settings.
ServicePerformed3: When starting up the ADP Payroll software, the screen goes black, just as it did with the previous card.
ServicePerformed4:
Part1: Qty-01: ATI Graphics Video Adapter
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 03/26/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 25 Mar 2005
Time: 18:22:00
Replace Video Card in Robyn's pc to eliminate video blanking issue with ADP Payroll.
NOTE: THIS IS NOT A HARDWARE ISSUE. THIS PROBLEM IS HAPPENING ON TWO DIFFERENT PC'S WITH TWO DIFFERENT STYLES OF VIDEO CARDS. THIS PROBLEM WITH THE VIDEO BLANKING OUT ONLY STARTED OCCURRING DURING AND AFTER THE VERSION UPGRADE. AT THIS POINT WE HAVE ELIMINATED THE HARDWARE AS THE PROBLEM.
Company_Name: Wrap And Send Services
Contact: Robyn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/26/2005
SystemNumber: STI-Robyn
Starttime: 5:30 pm
FinishTime: 6:30 pm
ServicePerformed1: Replaced the Video Card in Robyn's pc to eliminate video blanking issue with ADP Payroll. Disabled the on-board video.
ServicePerformed2: Reconfigured the pc for new settings.
ServicePerformed3: When starting up the ADP Payroll software, the screen goes black, just as it did with the previous card.
ServicePerformed4:
Part1: Qty-01: ATI Graphics Video Adapter
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 03/26/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 25 Mar 2005
Time: 18:20:57
Replace Video Card in Robyn's pc to eliminate video blanking issue with ADP Payroll.
NOTE: THIS IS NOT A HARDWARE ISSUE. THIS PROBLEM IS HAPPENING ON TWO DIFFERENT PC'S WITH TWO DIFFERENT STYLES OF VIDEO CARDS. THIS PROBLEM WITH THE VIDEO BLANKING OUT ONLY START OCCURRING DURING AND AFTER THE VERSION UPGRADE. AT THIS POINT WE HAVE ELIMINATED THE HARDWARE AS THE PROBLEM.
Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/25/2005
SystemNumber: STI-E2
Starttime: 9:30 am
FinishTime: 2:45 pm
ServicePerformed1: Did full backup of all data. Performed Upgrade to 7.0. Tested ok.
ServicePerformed2: Setup HS012605 Database for Carolyn and Jerry to reference comments on only.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 6.25
CustSig: Signature On File
CompleteDate: 03/25/2005
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 25 Mar 2005
Time: 14:38:47
Upgrade Shoptech from 6.0 to 7.0.
Company_Name: Jeff Wyler Eastgate Body Shop
Contact: Ron
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/24/2005
SystemNumber: STI-all
Starttime: 4:00 pm
FinishTime: 5:30 pm
ServicePerformed1: Performed the pathways update. Completed without error. Will need to run the REINDEX to get rid of the corrupt files in the out box.
ServicePerformed2: Installed the net software Quest Glass on the network. Also performed the Client install on Ron and Shannon's pc. Tested all ok.
ServicePerformed3: Will resend the quote for the External SEALED Tape Backup Drive. Ron said he did not get the quote through EMAIL.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.50
CustSig: Signature On File
CompleteDate: 03/24/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 24 Mar 2005
Time: 17:11:47
Pathways Update. Install New Program to network.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/24/2005
SystemNumber: STI-all
Starttime: 1:15 pm
FinishTime: 3:15 pm
ServicePerformed1: Remove 512 meg memory on Sandy's and installed 1 Gig Ram. Will monitor slowness and lockup issues. DO NOT BILL FOR MEMORY YET.
ServicePerformed2: The CDROM drive on Glynis's pc needs replacement. Downloaded the latest updates for the Nero burning software. Tested all ok.
ServicePerformed3: Went over quote with Sandy. Will revise per conversation and resubmit to Sandy for review.
ServicePerformed4: Will come back to ASC to do inventory of all pc's.
Part1: Qty-04: 256 PC3200 Ram chips
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
CompleteDate: 03/24/2005
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 24 Mar 2005
Time: 15:08:00
Go over quotes. Check Sandy's pc, check Glynis's CD drives
Company_Name: Wrap And Send Services
Contact: Mike Jamali
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/19/2005
SystemNumber: sti-mjlpt
Starttime: 5:30 pm
FinishTime: 10:30 pm
ServicePerformed1: Attempted to repair failing laptop. Replaced hdd. The motherboard is defective. Beyond economical repair. Ordered replacement.
ServicePerformed2: Setup and transfer data from failing laptop to replacement. Reinstalled all programs previously installed.
ServicePerformed3: Set to ship 03/22/2005.
ServicePerformed4:
Part1: Qty-01: Sony VGN-S360 VAIO Laptop
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 14.75
CustSig: Signature On File
CompleteDate: 03/22/2005
Remote Name: 67.96.11.141
Remote User: sarge7
Date: 23 Mar 2005
Time: 22:39:09
Setup and transfer data from failing laptop to replacement.
Company_Name: Rechtin Heating & Air
Contact: John Feldkamp
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/22/2005
SystemNumber: STI-server
Starttime: 11:45 am
FinishTime: 5:00 pm
ServicePerformed1: Returned Server to company. Tested all ok. Could only use 36-Gig SCSI hard drives with this version of Novell. Cannot use SATA drives. Needs to be Versions 5.1 and higher.
ServicePerformed2: Will keep the 120 gig drives for when you decide to upgrade to Windows 2003 Server. The drives in the server are LONERS.
ServicePerformed3: The network cards in the proxy need to be replaced, per tech support at Time Warner Communications. Replace both NIC cards. Reconfigured the Proxy server. Tested all ok.
ServicePerformed4:
Part1: Qty-01: Netgear Network Card.
Part4:
Part2: Qty-01: Linksys Network
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.25
CustSig: Signature On File
CompleteDate: 03/22/2005
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 23 Mar 2005
Time: 17:15:20
Return rebuilt server. Check proxy server for internet problem.
This is a follow up no charge.
Company_Name: Rechtin Heating & Air
Contact: John Feldkamp
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/22/2005
SystemNumber: STI-HP500
Starttime: 11:15 am
FinishTime: 3:45 pm
ServicePerformed1: Replaced the complete carriage assembly with controller board.
ServicePerformed2: Replaced the 42" Follow-Thru ribbon assy. Replaced the Defective Black Printhead assy. RMA'd
ServicePerformed3: Did complete manual alignment. Ran Printhead alignment and Color Calibration. Completed without error. Printed several CADD drawing. printed without error.
ServicePerformed4: Adjusted the monitor on Todd's desk. This monitor is at max HV and brightness levels. Reconnected the pc downstairs to the network. Tested ok.
Part1: Qty-01: HP Carriage Assy w/ Controller PCB
Part4:
Part2: Qty-01: HP 42" Follow-Thru Ribbon
Part5:
Part3: Qty-01: HP Black Printhead assy. RMA'd
Part6:
BillableHours: 4.75
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 03/22/2005
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 22 Mar 2005
Time: 15:57:50
Rebuild the HP500 Designjet Plotter. Pull Server for rebuild.
Pulled the Novell Server to be upgraded. Will deliver back 03/23/2005 AM.
Company_Name: AB Deburring Co.
Contact: Rob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/18/2005
SystemNumber: STI-ROB_PC
Starttime: 3:45 pm
FinishTime: 6:00 pm
ServicePerformed1: Installed Ad-Aware Pro SE. Performed Full local and network scan. Removed 400+ files.
ServicePerformed2: Cleaned up temp files. System working ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
CompleteDate: 03/18/2005
Remote Name: 67.96.11.184
Remote User: sarge7
Date: 18 Mar 2005
Time: 18:09:10
Fix Rob's internet problems
Will call Isoc.net on Monday to move ABDEBURR.COM to My Web group.
Company_Name: Rechtin Heating & Air
Contact: John Feldkamp
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/18/2005
SystemNumber: STI-all
Starttime: 12:45 pm
FinishTime: 2:30 pm
ServicePerformed1: Replaced the defective print servers for the Sales and the Service Dept.
ServicePerformed2: Reconfigured ALL of the company Printer schemes. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-02: Linksys 3-port Print Servers.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.75
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 03/18/2005
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 18 Mar 2005
Time: 14:32:13
Install Replacement Print Servers
Tom gave Sarge Key to Front doors for the Tuesday Server Upgrade.
Company_Name: Rechtin Heating & Air
Contact: John Feldkamp
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/17/2005
SystemNumber: STI-ALL
Starttime: 3:00 pm
FinishTime: 4:30 pm
ServicePerformed1: Both Print servers are defective. Will replace print servers 03/18/2005 AM
ServicePerformed2: John approved the Revised Quote#E050221-1, UPGRADING THE HARDWARE ONLY. ALSO ADDING A RACK WITH TWO SHELVES.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.50
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 03/17/2005
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 17 Mar 2005
Time: 16:38:34
Troubleshoot Printing problems.
THE SERVER WILL BE PULLED ON TUESDAY 03/22/2005 AND REINSTALLED 03/23/2005 AM. THIS SERVICE CALL AND THE SERVER UPGRADE WILL BE BILLED TOGETHER.
Company_Name: Wrap And Send Services
Contact: Robyn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/17/2005
SystemNumber: STI-ADP
Starttime: 9:15 am
FinishTime: 11:45 am
ServicePerformed1: Assisted ADP Tech support in the reinstall of the ADP Payroll program. Did di not resolve this issue. Still has the screen blanking issue at startup only.
ServicePerformed2: This problem will not affect the Payroll program.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
CompleteDate: 03/17/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 17 Mar 2005
Time: 11:43:44
Assist ADP Support in troubleshooting the ADP Payroll problem
Will come back to install the time clock modem tomorrow if scheduling allows.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/16/2005
SystemNumber: STI-908
Starttime: 2:00 pm
FinishTime: 2:30 pm
ServicePerformed1: Reconfigured the system's hardware settings. Per Microsoft error code.
ServicePerformed2: Will monitor for more problems before replacing ram memory.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
CompleteDate: 03/16/2005
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 16 Mar 2005
Time: 14:28:09
Jay's PC has memory dump error.
Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/14/2005
SystemNumber: STI-all
Starttime: 3:30 pm
FinishTime: 6:00 pm
ServicePerformed1: Replaced Hard drive in Leanne's pc. Cloned data from failing drive. Completed without error.
ServicePerformed2: Removed the label that stuck to the Toner roller. Tested ok.
ServicePerformed3: Contacted Time Warnewr Cable. The DNS numbers where incorrect. Hard coded the DNS to 24.29.1.218/219. Tested all ok.
ServicePerformed4:
Part1: QTY-01: 160 GIG Dard Drive
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.50.
CustSig: Signature On File
CompleteDate: 03/14/2005
Remote Name: 24.172.132.27
Remote User: sarge7
Date: 14 Mar 2005
Time: 18:00:23
Replace Hard drive in Leanne's PC. Check Proxy server for internet problems. Fix Printer that ate a label from sheet.
Need a Rolloer kit from HP for an HP4050 Laser printer for the Paper tray.
Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/14/2005
SystemNumber: STI-all
Starttime: 1:30 pm
FinishTime: 2:00 pm
ServicePerformed1: Deleted the Tape Backup job put in by OTHER company. Reconfigured the backup schedule to print the job upon completion.
ServicePerformed2: Started a Full Daily Backup Job. Completing without error.
ServicePerformed3: Briefed Reva on what to look for in the printout. She will call me when the job is completed.
ServicePerformed4: Installed existing HP5P Laser printer to the CADD pc. Made that Printer the default printer. Tested ok.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
CompleteDate: 03/14/2005
Remote Name: 67.96.13.1
Remote User: sarge7
Date: 14 Mar 2005
Time: 14:00:22
Check Printing on Backup job. Install HP5 printer to CADD pc.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer: Rudy
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/14/2005
SystemNumber: STI-Rudy
Starttime: 12:15 pm
FinishTime: 1:00 pm
ServicePerformed1: Checked Rudy's pc for viruses and other bugs. None found.
ServicePerformed2: Performed all Windows updates. Completed without errors.
ServicePerformed3: Had Rudy get into his programs.. It seems to be locking up when both Express Maintenance and Shared Logic are open at the same time. So I told Rudy to use one program at a time until we have a solution for him.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 03/14/2005
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 14 Mar 2005
Time: 13:05:51
Check Rudy's pc for lockup problems.
Rudy's PC is a AX6BC PIII-600 MHZ Date: 11/16/1999.
Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/15/2005
SystemNumber: STI-ALL
Starttime: 10:30 am
FinishTime: 11:30 am
ServicePerformed1: Performed Pathway Updates with graphics. Completed without error.
ServicePerformed2: Performed ADP Shoplink Update. Completed without error.
ServicePerformed3: Attempted to update the Frame rack software. The CDROM drive is not operating. Attempted to do manual cleaning of drive. Beyond repair.
ServicePerformed4: Will come back in to this office 03/16/2005 AM to followup with the repair of this pc.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: o.oo
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 03/15/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 14 Mar 2005
Time: 11:41:27
Pathways, ADP Shoplink and Chief Software updates.
Company_Name: New / Unlisted--->
Contact: Tracy
New_Unlisted_Customer: Tracy Green
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/10/2005
SystemNumber: STI-NON
Starttime: 9:45 am
FinishTime: 11:30 am
ServicePerformed1: Remove all virus and ad programs on both pc's.
ServicePerformed2: Installed AD-Aware PRO SE to both pc's. Ran full scan removed several hundred recognized files.
ServicePerformed3: Reconfigured the desktop for scanner.
ServicePerformed4: NOTE: The CDROM drive is not working. will quote new drive.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.75
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 03/10/2005
Remote Name: 66.42.158.120
Remote User: sarge7
Date: 11 Mar 2005
Time: 11:36:58
Laptop and desktop pc's working very slow.
Will send quote for exteral hard drive backup unit and replacement CD-RW drive for the desktop system.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/09/2005
SystemNumber: STI-server
Starttime: 5:30 pm
FinishTime: 7:30 pm
ServicePerformed1: Removed and replaced the existing tape drive from server and installed the 72gig DAT.
ServicePerformed2: Had to upgrade the Backup software to recognize the new drive. Also had to upgrade the Novell drivers with updated ones. Tested all ok.
ServicePerformed3: Started Full daily backup job. Completing without error. NOTE: I configured the backup to backup EVERYTHING. So you may have a couple of files that may be skip. I'll exclude those files when I see your print log.
ServicePerformed4: Fixed the errors on Jay's pc.
Part1: Qty-01: 72 Gig DAT Tape Backup Drive.
Part4:
Part2: Qty-10: 36/72 Gig DAT Tapes.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
CompleteDate: 03/09/2005
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 09 Mar 2005
Time: 19:15:57
Install New Tape Drive in Server
Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/09/2005
SystemNumber: STI-Carol
Starttime: 4:00 pm
FinishTime: 5:00 pm
ServicePerformed1: Replaced motherboard with RMA'd PC. Downloaded latest Firmware and Video Drivers from Intel.
ServicePerformed2: Tested all ok.
ServicePerformed3: Checked Wayne's internet connection. No Problem Found.
ServicePerformed4:
Part1: QTY-01: RMA'd AX4SG-UN motherboard.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 03/09/2005
Remote Name: 67.96.11.43
Remote User: sarge7
Date: 09 Mar 2005
Time: 16:47:32
Video distorted
Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/09/2005
SystemNumber: STI-Carol
Starttime: 4:00 pm
FinishTime: 5:00 pm
ServicePerformed1: Replaced motherboard with RMA'd PC. Downloaded latest Firmware and Video Drivers from Intel.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: RMA'd AX4SG-UN motherboard.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 03/09/2005
Remote Name: 67.96.11.43
Remote User: sarge7
Date: 09 Mar 2005
Time: 16:46:38
Video distorted
Company_Name: Lange Precision, Inc.
Contact: Bob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/09/2005
SystemNumber: STI-07003
Starttime: 2:30 pm
FinishTime: 3:15 pm
ServicePerformed1: Replaced defective motherboard.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: AX4SG-un Motherboard RMA'd
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 03/09/2005
Remote Name: 24.172.129.114
Remote User: sarge7
Date: 09 Mar 2005
Time: 15:04:53
Distorted Video when system is booted up.
No Charge for Replaced part. RMA'd under warranty.
Company_Name: Jeff Wyler Collision Center
Contact: Scott
New_Unlisted_Customer: Florence Body Shop -
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/08/2005
SystemNumber: STI-NewNet
Starttime: 8:00 am
FinishTime: 5:30 pm
ServicePerformed1: Delivered and installed 1 server and workstation network. With Laserjet printer.
ServicePerformed2: See Quote for description of details and parts.
ServicePerformed3: Need 4-port gigabit switch to expand the network connection capabilities in front office. Need another Network rack with four shelves for the front office to house the two printers, fax machine and the Credit Card device. Approved per Tom Nadler.
ServicePerformed4: Will install additional components 03/09/2005 11:30 am.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 9.00
CustSig: Signature On File
CompleteDate: 03/09/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 08 Mar 2005
Time: 17:40:20
Install Pathways Network system.
See Sarge for additional notes.
Company_Name: Wrap And Send Services
Contact: Robyn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/07/2005
SystemNumber: STI-ALL
Starttime: 5:30 pm
FinishTime: 7:00 pm
ServicePerformed1: Delivered repaired Laptop and boxed it up to be shipped to Texas.
ServicePerformed2: Replaced External Modem with Internal Hayes 56k modem on COM-3 in Julie's PC. Tested polling of clocks. Work ok.
ServicePerformed3: Installed Adobe Acrobat 7.0 STD on Robyn's pc. Cannot install on more than one, due to the activating of software. Tested ok.
ServicePerformed4:
Part1: Qty-01: Adobe Acrobat 7.0 STD Full Version.
Part4:
Part2: Qty-01: Hayes 56k Internal Modem.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
CompleteDate: 03/07/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 07 Mar 2005
Time: 18:49:51
Deliver Laptop to be shipped to Texas. Replace External Modem with Internal on Julie's PC. Install Adobe Acrobat 7.0 STD on Robyn's pc.
Parts Billable only.
Company_Name: Rechtin Heating & Air
Contact: Tom
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/07/2005
SystemNumber: STI-proxy
Starttime: 1:00 pm
FinishTime: 2:00 pm
ServicePerformed1: Installed the 5-port switch. Tested ok. Connected the cable left there bt Telecom. Tested ok.
ServicePerformed2: Reconfigured the proxy server with the DNS settings for Time Warner,. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Netgear 5-port Switch
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 03/07/2005
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 07 Mar 2005
Time: 14:08:15
Replace 2-port switch with 5-port. Repair internet problems.
Need to get quote to tom for Web server switch and upgrade to Proxy Server ASAP.
Company_Name: American Compressed Steel
Contact: Jay Pierce
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/07/2005
SystemNumber: STI-908
Starttime: 9:30 am
FinishTime: 12:15 pm
ServicePerformed1: Delivered and setup Jay Pierce's pc. Reinstalled the Symantec Antivirus software. Tested all ok.
ServicePerformed2: Reinstralled the MS Office 2000 SB. Tested all ok.
ServicePerformed3: Connected to network and printers. Tested all ok.
ServicePerformed4:
Part1: Qty-01: 40 Gig HDD
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 8.75
CustSig: Signature On File
CompleteDate: 03/07/2005
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 07 Mar 2005
Time: 12:15:19
Deliver and setup repair workstation
Hard was out of manufacturer's warranty. Bill for HDD only.
Company_Name: Jeff Wyler Eastgate Body Shop
Contact: Ron
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/04/2005
SystemNumber: STI-Framer
Starttime: 2:45 pm
FinishTime: 3:15 pm
ServicePerformed1: Re-initialized the Administrator password on workstation.
ServicePerformed2: Reset the password for the "FRAMERACK" login. Tested all ok.
ServicePerformed3: Installed the latest Genesis software to January 2005. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.5
CustSig: Signature On File
CompleteDate: 03/04/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 04 Mar 2005
Time: 15:18:37
The frame rack pc cannot be logged into.
Company_Name: Ringenbach
Contact: Lisa
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/04/2005
SystemNumber: sti-proxy
Starttime: 11:45 am
FinishTime: 1:00 pm
ServicePerformed1: Installed Video cable on switch. Tested ok.
ServicePerformed2: Attempted to update Subscription license on Antivirus Server. Need to contact the Vendor.
ServicePerformed3: Installed the Veritas Tape Backup Software license number.
ServicePerformed4:
Part1: Qty-02: PS-2 6-foot cables for video switch.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 03/04/2005
Remote Name: 24.106.72.137
Remote User: sarge7
Date: 04 Mar 2005
Time: 13:02:39
Install video switch cables. Renew Antivirus license.
Dr. Ringenbach wants a power outlet cover box to cover the UPS plug cord.
Company_Name: Ringenbach
Contact: Lisa
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/04/2005
SystemNumber: sti-proxy
Starttime: 11:45 am
FinishTime: 1:00 pm
ServicePerformed1: Installed Video cable on switch. Tested ok.
ServicePerformed2: Attempted to update Subscription license on Antivirus Server. Need to contact the Vendor.
ServicePerformed3: Installed the Veritas Tape Backup Software license number.
ServicePerformed4:
Part1: Qty-02: PS-2 6-foot cables for video switch.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 03/04/2005
Remote Name: 24.106.72.137
Remote User: sarge7
Date: 04 Mar 2005
Time: 13:02:33
Install video switch cables. Renew Antivirus license.
Dr. Ringenbach want a power outlet cover box to cover the UPS plug cord.
Company_Name: Ringenbach
Contact: Lisa
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/04/2005
SystemNumber: sti-proxy
Starttime: 11:45 am
FinishTime: 1:00 pm
ServicePerformed1: Installed Video cable on switch. Tested ok.
ServicePerformed2: Attempted to update Subscription license on Antivirus Server. Need to contact the Vendor.
ServicePerformed3: Installed the Veritas Tape Backup Software license number.
ServicePerformed4:
Part1: Qty-02: PS-2 6-foot cables for video switch.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 03/04/2005
Remote Name: 24.106.72.137
Remote User: sarge7
Date: 04 Mar 2005
Time: 13:02:23
Install video switch cables. Renew Antivirus license.
Dr. Ringen bach want a power outlet cover box to cover the UPS plug cord.
Company_Name: Ringenbach
Contact: Lisa
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/04/2005
SystemNumber: sti-proxy
Starttime: 11:45 am
FinishTime: 1:00 pm
ServicePerformed1: Installed Video cable on switch. Tested ok.
ServicePerformed2: Attempted to update Subscription license on Antivirus Server. Need to contact the Vendor.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-02: PS-2 6-foot cables for video switch.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 03/04/2005
Remote Name: 24.106.72.137
Remote User: sarge7
Date: 04 Mar 2005
Time: 12:59:44
Install video switch cables. Renew Antivirus license.
Dr. Ringen bach want a power outlet cover box to cover the UPS plug cord.
Company_Name: Ringenbach
Contact: Lisa
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/04/2005
SystemNumber: sti-proxy
Starttime: 11:45 am
FinishTime: 1:00 pm
ServicePerformed1: Installed Video cable on switch. Tested ok.
ServicePerformed2: Attempted to update Subscription license on Antivirus Server. Need to contact the Vendor.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 03/04/2005
Remote Name: 24.106.72.137
Remote User: sarge7
Date: 04 Mar 2005
Time: 12:57:56
Install video switch cables. Renew Antivirus license.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/03/2005
SystemNumber: STI-Rudy
Starttime: 4:00 pm
FinishTime: 5:00 pm
ServicePerformed1: Traced problem back to Sandy's building. Someone unplugged the Fiber Optic Hub by the phone system.
ServicePerformed2: Plugged back in and tested ok. No Viruses !!!.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 03/03/2005
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 03 Mar 2005
Time: 16:58:08
Rudy having problems connecting to network.
Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/02/2005
SystemNumber: STI-all
Starttime: 9:30 am
FinishTime: 11:30 pm
ServicePerformed1: Replaced Network Hub with 8-port Gigabit Switch. Replace Server 10/100 Network card with a Gigabit Network card. Tested ok
ServicePerformed2: Replaced the network cards in STI-612 and 614. Performed the Windows XP Pro Upgrade on STI-612,611 and 612. Installation failed several times on STI-614 and 612.
ServicePerformed3: Cloned STI-611 to 614. Reconfigured tested ok. Antivirus program does not work on these two pc's. Will return with the fix 03/03/2005.
ServicePerformed4: Clone Debi's pc to TAX 4 pc. Reconfigured all software. Works ok. Will reinstalled the newer antivirus and PCAnywhere program 03/03/2005 aswell.
Part1: Qty-01: 8-port Gigabit Network Switch
Part4:
Part2: Qty-01: Gigabit Server Network card
Part5:
Part3: Qty-02: 3Com 10/100 Network cards
Part6:
BillableHours: 0.00
ContractHours: 14.00
CustSig: Signature On File
CompleteDate: 03/02/2005
Remote Name: 24.172.132.27
Remote User: sarge7
Date: 02 Mar 2005
Time: 23:43:19
Upgrade 3 workstations to Windows XP Pro. Installed Replacement hub.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 03/01/2005
SystemNumber: STI-809
Starttime: 12:30 pm
FinishTime: 5:00 pm
ServicePerformed1: Could not do software repair to Jay's pc. Had to pull to shop to totally re-due pc.
ServicePerformed2: Ran virus scans on other pc's. Found one bug on Glynis's pc. Removed without error.
ServicePerformed3: Will replace memory in Gary's pc to see if shut down issue is resolved.
ServicePerformed4: Sandy Approved the 72-GIG Tape replacement. Order ASAP with 10 tapes.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.5
CustSig: Signature On File
CompleteDate: 03/01/2005
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 01 Mar 2005
Time: 17:07:27
Fix Virus issues on Jay's PC. Check tape backup. Check all other pc's for bugs.
Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/28/2005
SystemNumber: STI-Servr
Starttime: 3:45 pm
FinishTime: 6:00 pm
ServicePerformed1: Re-installed the DAT-72 back into server with separate controller. Tested all ok.
ServicePerformed2: Started full tape backup job. Completing without error.
ServicePerformed3: Installed PCAnywhere on the server. Completed without error.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.5
CustSig: Signature On File
CompleteDate: 02/28/2005
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 28 Feb 2005
Time: 18:04:24
Re-install the DAT-72 backintoserver with separate controller.
Company_Name: Dr. David Dollens
Contact: Cindy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/28/2005
SystemNumber: STI-Networ
Starttime: 10:30 am
FinishTime: 2:00 pm
ServicePerformed1: Install replacement pc for the pc damaged by water. Clone the nurse's pc to new one. Installed the Windows XP Pro Upgrade. Tested all ok.
ServicePerformed2: Took inventory for Steve Lohman of the pc's for the Upgrade quote.
ServicePerformed3: Could not install the DSL. Cindy will have the Phone CO install a phone jack back where the server is.
ServicePerformed4:
Part1: Qty-01: Replacement PC. See Invoice.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.75
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 02/28/2005
Remote Name: 4.124.77.225
Remote User: sarge7
Date: 28 Feb 2005
Time: 14:00:23
Install pc per insurance co. Take inventory of pc. Install DSL.
NOTE: Cindy wants 4 of the MS Optical Mice.
Company_Name: Dr. Stephen Curran
Contact: Stephen / Laura
New_Unlisted_Customer: Curran Home System
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/25/2005
SystemNumber: STI-Dell
Starttime: 3:00 pm
FinishTime: 5:00 pm
ServicePerformed1: Removed ALL AD-programs from this pc. Removed a Backdoor.Trojan.worm from this pc.
ServicePerformed2: Removed ALL Anti-Virus scanning programs other than Symantec Anti-Virus. Ran Full virus scan. Completely cleaned pc.
ServicePerformed3: Installed the Ad-Aware PRO SE w/Ad-Watch. Ran Full AD-Scan. Cleaned pc.
ServicePerformed4: Reconfigured the pc to connect to the Internet through the Firewall. Tested ALL ok.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 02/25/2005
Remote Name: 216.196.176.191
Remote User: sarge7
Date: 25 Feb 2005
Time: 17:08:48
The system has been cutoff from the internet due to viruses and other issues.
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/25/2005
SystemNumber: STI-laptop
Starttime: 1:00 pm
FinishTime: 2:15 pm
ServicePerformed1: Installed internal modem and removed external modem on Robyn's pc. Had Robyn poll clock with new modem. Worked ok. Will not bill for this modem until they have worked with it for a few weeks.
ServicePerformed2: The laptop does have a problem with the Internal network card. Pulled to shop.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Hayes 56K Internal Modem
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
CompleteDate: 02/25/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 25 Feb 2005
Time: 14:09:06
Test laptop sent back by Ashley's Son. Install internal modem and remove external modem on Robyn's pc.
Company_Name: Rechtin Heating & Air
Contact: John
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/23/2005
SystemNumber: STI-Proxy
Starttime: 2:00 pm
FinishTime: 4:45 pm
ServicePerformed1: Installed 24-port Switch. Removed the old hubs. Reconfigured all of the network connections. Tested all ok.
ServicePerformed2: Reconfigured the Proxy server to connect to the Time Warner System. Tested for Internet connectivity. Works ok.
ServicePerformed3: Will contact ISOC on the IP #'s needed. Will come back tomorrow to program the proxy to re-route the ports specified by time warner.
ServicePerformed4:
Part1: Qty-01:24-port Switch.
Part4:
Part2: Qty-01: Crooss-over patch Cable.
Part5:
Part3:
Part6:
BillableHours: 2.75
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 02/23/2005
Remote Name: 66.195.158.118
Remote User: sarge7
Date: 24 Feb 2005
Time: 16:48:18
Replace hubs with switch. Reconfigure the Proxy Server
Company_Name: Rechtin Heating & Air
Contact: John
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/23/2005
SystemNumber: STI-293
Starttime: 3:30 pm
FinishTime: 5:30 pm
ServicePerformed1: Attempted to connect the Time warner to existing network. Will not communicate with system. Need to replace the network hub with a 24-port switch. Will return tomorrow.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 02/23/2005
Remote Name: 65.90.84.126
Remote User: sarge7
Date: 23 Feb 2005
Time: 17:40:38
Reconfigure Proxy server to Time Warner setup.
Company_Name: Ringenbach
Contact: Lisa
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/22/2005
SystemNumber: STI-all
Starttime: 12:45 pm
FinishTime: 4:30 pm
ServicePerformed1: Reconfigure the tape backup. to print to Lisa's PC.
ServicePerformed2: Setup pcanwhere on server and Lisa's. Reconfigured the proxy server to allow pcanywhere to login. Tested ok.
ServicePerformed3: Installed the POM and APPT on the user3 pc. Tested ok
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 02/22/2005
Remote Name: 24.106.72.137
Remote User: sarge7
Date: 22 Feb 2005
Time: 16:23:13
Reconfigure the tape backup. Setup pcanwhere on server and Lisa's.
NOTE: Will quote out Phone system upgrade Partner system VS 5.0
Company_Name: Lange Precision, Inc.
Contact: Julie/ Ron
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/21/2005
SystemNumber: STI-Ron
Starttime: 1:30 pm
FinishTime: 2:45 pm
ServicePerformed1: Setup and reconfigured the Format for both the SNGLBOX and the DSQRLGL4 labels to print to the new style labels.
ServicePerformed2: Tested all ok. Printed out the format definition for future reference.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-02: ULINE 4x6 Laserjet labels 400/BX
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
CompleteDate: 02/21/2005
Remote Name: 24.172.129.114
Remote User: sarge7
Date: 21 Feb 2005
Time: 14:47:44
Deliver and setup new laserjet labels. Move sentinel device to Ron's PC.
Already gave Julie the invoiceS for the contracts and the invoice for this service call. DO NOT RE-INVOICE. SEE SARGE FIRST !!!!!!
Company_Name: Jeff Wyler Collision Center
Contact: Doug Idle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/21/2005
SystemNumber: STI-Pathwy
Starttime: 11:00 am
FinishTime: 11:45 am
ServicePerformed1: Performed Pathways update with graphics. Completed without error.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 02/21/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 21 Feb 2005
Time: 11:19:43
Pathways Update.
Need to upgrade the Antivirus software on both pc's.
Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/18/2005
SystemNumber: STI-217
Starttime: 4:15 pm
FinishTime: 5:00 pm
ServicePerformed1: Replaced CD Drive with CD-RW drive.
ServicePerformed2: Installed the software. Tested all ok.
ServicePerformed3: Showed Carliss how to operate the drive.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .75
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 02/18/2005
Remote Name: 67.96.1.211
Remote User: sarge7
Date: 18 Feb 2005
Time: 17:02:15
Install CD-RW drive.
Remove the CD-RW from Quote and resubmit to Carliss ASAP.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/18/2005
SystemNumber: STI-1057
Starttime: 1:50 pm
FinishTime: 3:15 pm
ServicePerformed1: Troubleshot problem. Fouind the wall jack does not have a dialtone. Had Sandy send her payroll using another line. Completed without error.
ServicePerformed2: Sandy's PC is very slow and not working very well. Will come out 02/21/2005
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3:15
CustSig: Signature On File
CompleteDate: 02/18/2005
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 18 Feb 2005
Time: 15:19:14
Check Sandy's Modem.
Company_Name: American Compressed Steel/Brokerage
Contact: Sandy/Christine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/18/2005
SystemNumber: STI-00703
Starttime: 1:15 pm
FinishTime: 1:45 pm
ServicePerformed1: The Panasonic KX-P3696 is beyond economical repair. The takeup assy for the ribbon is stripped. NLA.
ServicePerformed2: The audio drivers for STI-703 needed to be reinstalled. tested ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
CompleteDate: 02/18/2005
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 18 Feb 2005
Time: 13:53:40
Check Printer, and sound in Christine's office.
Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/18/2005
SystemNumber: STI-servr
Starttime: 9:30 am
FinishTime: 12:00 pm
ServicePerformed1: Completed the E-2 switch to the server from Carolyn's pc. Tested all ok.
ServicePerformed2: Installed the Veritas 10 Backup software. Set the SQL server to run a backup of database to file to be backed up by the tape backup software. Tested ok.
ServicePerformed3: Jerry approved the larger tape drive needed for this new system. There is no more space on the tape.
ServicePerformed4: See notes for parts request.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.5
CustSig: Signature On File
CompleteDate: 02/18/2005
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 18 Feb 2005
Time: 11:49:50
Finish the E2 Switch to Server
Need to order 20/40 Gig DDS-4 internal tape drive w/ 10 tapes and 2 cleaning tapes. Approved per Jerry.
Company_Name: Business Intelligence, Inc.
Contact: Jim
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/16/2005
SystemNumber: STI-ALL
Starttime: 2:00 pm
FinishTime: 5:00 pm
ServicePerformed1: Installed Ad-Aware Pro SE on all upstair pc's. Scanned and removed several hundred detected files. Downloaded the lastest updates for the Syamntec Antivirus. Scanned all pc's and removed the detected viruses.
ServicePerformed2: Detected all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 02/16/2005
Remote Name: 24.106.76.22
Remote User: sarge7
Date: 16 Feb 2005
Time: 16:54:08
Virus issues on all pc's. Separate Jim and Brett's email accounts.
Do not bill this until Further notice. See Sarge or Jim. This is just to keep track of the work performed. Also need to upgrade the Symantec Corp Edition. Your Subscription has ran out. That is why the viruses were on those pc's that were infected.
Company_Name: Business Intelligence, Inc.
Contact: Jim
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/16/2005
SystemNumber: STI-ALL
Starttime: 2:00 pm
FinishTime: 5:00 pm
ServicePerformed1: Installed Ad-Aware Pro SE on all upstair pc's. Scanned and removed several hundred detected files. Downloaded the lastest updates for the Syamntec Antivirus. Scanned all pc's and removed the detected viruses.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
CompleteDate: 02/16/2005
Remote Name: 24.106.76.22
Remote User: sarge7
Date: 16 Feb 2005
Time: 16:51:32
Virus issues on all pc's. Separate Jim and Brett's email accounts.
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/16/2005
SystemNumber: STI-ADP
Starttime: 12:00 pm
FinishTime: 1:00 pm
ServicePerformed1: Removed ADP Reports Smith cat and create common Network folder for all reports. Created the F:\ADPPAYROLL\REPORTS\ROBYN'S ROPORT'S & JULIE'S REPORTS FOLDERS.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 02/16/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 16 Feb 2005
Time: 12:49:27
Remove ADP Reports Smith cat and create common Network folder for all reports.
Need to get quote for replacing the two 18 Gig drives in the server which are 85% full to the two 73 Gig drive setup. ASAP.
Company_Name: Jeff Wyler Eastgate Body Shop
Contact: Ron
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/16/2005
SystemNumber: STI-Pathwa
Starttime: 9:00 am
FinishTime: 9:45 am
ServicePerformed1: Performed Pathways Update with Graphics. Completed without error.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.75
CustSig: Signature On File
CompleteDate: 02/16/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 16 Feb 2005
Time: 09:44:20
Pathways Update.
Will send quote for External Tape drive Solution.
Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/14/2005
SystemNumber: STI-w2kser
Starttime: 10:30 am
FinishTime: 7:30 pm
ServicePerformed1: The motherboard is defective. Pushed up install of install of new server from 02/15/2005.
ServicePerformed2: Installed the new server. Copied all data from Novell server. Removed the Client for Novell off of the workstations. Setup all of the users on the new server. Tested all user logins ok.Attempted to reconfigure the SQL server per E-2. DID NOT WORK.
ServicePerformed3: Re-setup Carolyn's pc to be the SQL Server. Tested all workstations ok.
ServicePerformed4: Will come back to H&S tomorrow to complete. Will also download the Veritas Backup Version 10.0 and the MSDE Database .
Part1: Qty-01: Server *See Quote.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 9.00
CustSig: Signature On File
CompleteDate: 02/14/2005
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 14 Feb 2005
Time: 19:32:42
Server Down. Deliver new server.
Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/14/2005
SystemNumber: STI-w2kser
Starttime: 10:30 am
FinishTime: 7:30 pm
ServicePerformed1: The motherboard is defective. Pushed up install of install of new server from 02/15/2005.
ServicePerformed2: Installed the new server. Copied all data from Novell server. Attempted to reconfigure the SQL server per E-2. DID NOT WORK.
ServicePerformed3: Will come back to H&S tomorrow to complete. Will also download the Veritas Backup Version 10.0 and the MSDE Database .
ServicePerformed4:
Part1: Qty-01: Server *See Quote.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 9.00
CustSig: Signature On File
CompleteDate: 02/14/2005
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 14 Feb 2005
Time: 19:30:25
Server Down. Deliver new server.
Company_Name: Lange Precision, Inc.
Contact: Ron
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/10/2005
SystemNumber: STI-all
Starttime: 2:45 pm
FinishTime: 5:30 pm
ServicePerformed1: Installed CD-rw drin in Ron's pc. Teste all ok. Tested Blank CD-RW in both Ron and Bob's pc. Tested all ok.
ServicePerformed2: Created and formatted in Laserjet label with the Easy express software. Tested label ok.
ServicePerformed3: Will order laser printer labels from Avery 02/11/2005.
ServicePerformed4:
Part1: Qty-01: Sony CD-RW drive w/software.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
CompleteDate: 02/10/2005
Remote Name: 24.172.129.114
Remote User: sarge7
Date: 10 Feb 2005
Time: 17:26:07
Installed CD-RW Drive in Ron's pc. Create Laser print labels.
Company_Name: Wrap And Send Services
Contact: Robyn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/10/2005
SystemNumber: STI-ADP
Starttime: 9:30 am
FinishTime: 12:30 pm
ServicePerformed1: Contacted Tim at ADP Support. Created a workaround for Robyn's Febuary Reports that did not export correctly to the server directory.
ServicePerformed2: Showed Robyn how to open and rename the files. When she is finished with this procedure, she will contact Sarge to finish the transfer of files and remove the Catalogue from the reports smith.
ServicePerformed3: Also found that the workstation Gateway and DNS has to point to the Proxy Server's IP address for the communications will work in ADP Payroll.
ServicePerformed4: I was instructed per Tim at ADP Support to upgrade the version of Winproxy that is on the proxy server to the latest version. Will get quote to Denise ASAP.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.00
CustSig: Signature On File
CompleteDate: 02/10/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 10 Feb 2005
Time: 12:36:52
Fix both communications and reports transfer issues.
Company_Name: Rechtin Heating & Air
Contact: John
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/09/2005
SystemNumber: STI-DJ500
Starttime: 1:00 pm
FinishTime: 1:30 pm
ServicePerformed1: Performed several test to plotter. The sensor inside of the cartridge is reporting an error.
ServicePerformed2: Dennis will trade that cartridge back in for replacement. Cartridge possibly defective. Will retest when replacement is in.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .5
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 02/09/2005
Remote Name: 65.90.84.126
Remote User: sarge7
Date: 09 Feb 2005
Time: 13:33:21
The Red Ink cartridge has error msg.
Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/09/2005
SystemNumber: STI-ALL
Starttime: 10:00 am
FinishTime: 12:30 pm
ServicePerformed1: Reinstalled the LiveUPdate on Scott, Jodie and Jim's pc. Tested all ok.
ServicePerformed2: Addedmail to Jim and Donna's pc. Tested ok.
ServicePerformed3: Remove WEBSPECIALs program from Jodie's pc. Tested ok. System runs ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.5
CustSig: Signature On File
CompleteDate: 02/09/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 09 Feb 2005
Time: 12:43:50
Reinstall the LiveUPdate on Scott, Jodie and Jim's pc. Add Email to Jim and Donna's pc.
Company_Name: American Compressed Steel/Brokerage
Contact: Christine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/07/2005
SystemNumber: STI-703
Starttime: 4:30 pm
FinishTime: 5:15 pm
ServicePerformed1: Install replacement CD-RW on Christine's pc.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: 52x CD-RW Drive
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 02/07/2005
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 08 Feb 2005
Time: 14:07:36
Install replacement CD-RW on Christine's pc.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/08/2005
SystemNumber: STI-EM
Starttime: 12:00 pm
FinishTime: 2:00 pm
ServicePerformed1: Install replacement CD-RW on Bill's pc.
ServicePerformed2: Install Express Maintenance program on front PC.
ServicePerformed3: Install OSHA program on Sandy's PC.
ServicePerformed4:
Part1: Qty-01: 52x CD-RW Drive
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
CompleteDate: 02/08/2005
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 08 Feb 2005
Time: 14:05:58
Install replacement CD-RW on Bill's pc. Install Express Maintenance program on front PC
Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/03/2005
SystemNumber: STI-615
Starttime: 2:45 pm
FinishTime: 4:30 pm
ServicePerformed1: Installed the Windows 2000 Professional Upgrade on STI-615. Reinstalled ALL drivers and reconfiguered the tax program.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Microsoft Windows 2000 Pro OS.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.25
CustSig: Signature On File
CompleteDate: 02/03/2005
Remote Name: 24.172.132.27
Remote User: sarge7
Date: 03 Feb 2005
Time: 16:20:49
Upgrade the TAX5 pc to Windows 2000 Pro.
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/03/2005
SystemNumber: STI-ADPPAY
Starttime: 10:30 am
FinishTime: 1:30 pm
ServicePerformed1: Performed the ADP Payroll upgrade to new version.
ServicePerformed2: Performed the workstation upgrade to both Julie and Robyn's PC. Tested all ok.
ServicePerformed3: Robyn will call tech support on requesting that there be a common reports folder for ALL the Reports Smith's files so both pc's have access to them.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.00
CustSig: Signature On File
CompleteDate: 02/03/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 03 Feb 2005
Time: 13:20:13
Update ADP Payroll to New Version
Will give Denise a qutoe to replace the Server's hard drive from 18 gigs to 136 gig drives. The remaining disk space is down to 3 gigs on the server.
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/03/2005
SystemNumber: STI-ADPPAY
Starttime: 10:30 am
FinishTime: 1:30 pm
ServicePerformed1: Performed the ADP Payroll upgrade to new version.
ServicePerformed2: Performed the workstation upgrade to both Julie and Robyn's PC. Tested all ok.
ServicePerformed3: Robyn will call tech support on requesting that there be a common reports folder for ALL the Reports Smith's files so both pc's have access to them.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.00
CustSig: Signature On File
CompleteDate: 02/03/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 03 Feb 2005
Time: 13:18:41
Update ADP Payroll to New Version
Company_Name: Lange Precision, Inc.
Contact: Karl
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/01/2005
SystemNumber: STI-QCD
Starttime: 2:30 pm
FinishTime: 3:45 pm
ServicePerformed1: Installed Ron's pc. Tested all ok. Need to get the Powerpoint program installed.
ServicePerformed2: Installed all network printers. Had to connect to upstairs printers and the barcode printer throught Bob's pc. The Dell will not connect thru to the Netgear Print server.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.15
CustSig: Signature On File
CompleteDate: 02/01/2005
Remote Name: 24.172.129.91
Remote User: sarge7
Date: 01 Feb 2005
Time: 15:48:17
Deliver Ron's PC.
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/01/2005
SystemNumber: STI-BPC440
Starttime: 12:30 pm
FinishTime: 1:15 pm
ServicePerformed1: Downloaded the NAV 2005 on to Julie's pc. Configured the NAV2005. Tested ok.
ServicePerformed2: Delivered the laptop to Denise. Being shipped today.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 02/01/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 01 Feb 2005
Time: 13:12:49
Delivered Laptop to be shipped. Fix Antivirus on Julie's PC
Add the laptop to Contract. To be billed on separate invoice for the remaining months of the existing contract.
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/01/2005
SystemNumber: STI-BPC440
Starttime: 12:30 pm
FinishTime: 1:15 pm
ServicePerformed1: Downloaded the NAV 2005 on to Julie's pc. Configured the NAV2005. Tested ok.
ServicePerformed2: Delivered the laptop to Denise. Being shipped today.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 02/01/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 01 Feb 2005
Time: 13:11:44
Delivered Laptop to be shipped. Fix Antivirus on Julie's PC
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/01/2005
SystemNumber: STI-00700
Starttime: 10:15 am
FinishTime: 11:00 am
ServicePerformed1: Need to get a CD-RW drive for both Christine and Bill's pc at ACS.
ServicePerformed2: Installed a internal modem on Sandy's pc. Test all ok. Removed the modem switch.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: 56k Internal Modem.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 02/01/2005
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 01 Feb 2005
Time: 11:54:14
Replace CD drive in Bill's pc.
Will take external even trade. No charge for modem.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/01/2005
SystemNumber: STI-00700
Starttime: 10:15 am
FinishTime: 11:00 am
ServicePerformed1: Need to get a CD-RW drive for both Christine and Bill's pc at ACS.
ServicePerformed2: Installed a internal modem on Sandy's pc. Test all ok. Removed the modem switch.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 02/01/2005
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 01 Feb 2005
Time: 11:53:23
Replace CD drive in Bill's pc.
Company_Name: American Compressed Steel/Brokerage
Contact: Christine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 02/01/2005
SystemNumber: STI-00703
Starttime: 11:00 am
FinishTime: 11:45 am
ServicePerformed1: Need to get a CD-RW drive for both Christine and Bill's pc at ACS.
ServicePerformed2: Installed a Longer printer cable for printer in Christine's office. Fixed the Printer switch box.
ServicePerformed3: Installed a keyboard and mouse extension on Bruce's pc. Relocated Bruce's keyboard to top of desk. Tested ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
CompleteDate: 02/01/2005
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 01 Feb 2005
Time: 11:50:33
Replace CD drive in Christine's pc.
All parts are from Sandy.
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/31/2005
SystemNumber: STI-00700
Starttime: 4:45 pm
FinishTime: 8:15 pm
ServicePerformed1: Burned CD of the My Picture folder. Removed those files from backup scheme. Ran full backup. Completed without error.
ServicePerformed2: Reconfigured the SMC firewall for dial in.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.00
CustSig: Signature On File
CompleteDate: 01/31/2005
Remote Name: 24.165.97.3
Remote User: sarge7
Date: 31 Jan 2005
Time: 20:13:51
Company_Name: Rechtin Heating & Air
Contact: John Feldkamp
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/31/2005
SystemNumber: STI-DJ500
Starttime: 11:30 am
FinishTime: 4:00 pm
ServicePerformed1: Replaced the Ink Tube assy. Replaced the Ink Well and Suction assy. Replaced the left side Ink Well and the absorption sponge.
ServicePerformed2: Replaced the Printhead assy. Replaced all 4 print heads. Did total chassis and ink well assy's of ink and dirt.
ServicePerformed3: Performed Printhead alignment and color calibration procedures. Completed without error.
ServicePerformed4: Reassembled the plotter. Replaced the print cable with known good cable. Reinstalled the Accessory HP/GL2 card into plotter. Sent test drawing to plotter. Downloaed the CORRECT plotter drivers to the Winshare directory on the "F:" drive. Installed those drivers on Tom Goetz and other PC in that office. Sent several drawings from the Autocad LT program both in color and black and white. Completed without error.
Part1: Qty-01: Rebuild kit for HP Designjet 500
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 4.5
ContractHours: 0.0
CustSig: Signature On File
CompleteDate: 01/31/2005
Remote Name: 65.90.84.126
Remote User: sarge7
Date: 31 Jan 2005
Time: 16:11:56
Rebuild the HP Designjet 500 Plotter.
Will get a 15' Printer cable for the Plotter ASAP.
Company_Name: Jeff Wyler Eastgate Body Shop
Contact: Ron
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/29/2005
SystemNumber: STI-ALL
Starttime: 12:15 pm
FinishTime: 3:15 pm
ServicePerformed1: Removed the WORM_AGOBOT.ADY virus from ALL workstations. Reinstalled the Windows 2000 Service Pack 4 patch on all workstations.
ServicePerformed2: Installed the Symantec Corp Edition Antivirus Client Software on ALL workstations. Confiured software to "SARGE" Spec's. Rann Full Virus scan. Remove several hundred infected files from each workstation.
ServicePerformed3: Installed the Ad-Aware Pro SE software on all Workstations. Ran full scan on all systems. Cleaned all files.
ServicePerformed4: Tested all ok.
Part1: Qty-01: Symantec Corp ED 10-User
Part4:
Part2: Qty-05: Ad-Aware Pro SE Software
Part5:
Part3:
Part6:
BillableHours: 3.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 01/29/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 29 Jan 2005
Time: 15:20:30
Remove Viruses from ALL workstations. Installed additional protective software on ALL workstations.
Note to Ron: I will get you 2 monitiors to replace Shannon and Scott's defective monitors. I will send you a quote first with the optional flat screen prices versus the standard type. Scott at the Wilder BS has the flat screens. they do save space. Thanks Sarge
Company_Name: Jeff Wyler Eastgate Body Shop
Contact: Ron
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/29/2005
SystemNumber: STI-ALL
Starttime: 12:15 pm
FinishTime: 3:15 pm
ServicePerformed1: Removed the WORM_AGOBOT.ADY virus from ALL workstations. Reinstalled the Windows 2000 Service Pack 4 patch on all workstations.
ServicePerformed2: Installed the Symantec Corp Edition Antivirus Client Software on ALL workstations. Confiured software to "SARGE" Spec's. Rann Full Virus scan. Remove several hundred infected files from each workstation.
ServicePerformed3: Installed the Ad-Aware Pro SE software on all Workstations. Ran full scan on all systems. Cleaned all files.
ServicePerformed4: Tested all ok.
Part1: Qty-01: Symantec Corp ED 10-User
Part4:
Part2: Qty-05: Ad-Aware Pro SE Software
Part5:
Part3:
Part6:
BillableHours: 3.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 01/29/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 29 Jan 2005
Time: 15:17:48
Remove Viruses from ALL workstations. Installed additional protective software on ALL workstations.
Company_Name: Jeff Wyler Eastgate Body Shop
Contact: Ron
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/29/2005
SystemNumber: STI-ALL
Starttime: 12:15 pm
FinishTime: 3:30 pm
ServicePerformed1: Removed the WORM_AGOBOT.ADY virus from ALL workstations. Reinstalled the Windows 2000 Service Pack 4 patch on all workstations.
ServicePerformed2: Installed the Symantec Corp Edition Antivirus Client Software on ALL workstations. Confiured software to "SARGE" Spec's. Rann Full Virus scan. Remove several hundred infected files from each workstation.
ServicePerformed3: Installed the Ad-Aware Pro SE software on all Workstations. Ran full scan on all systems. Cleaned all files.
ServicePerformed4: Tested all ok.
Part1: Qty-01: Symantec Corp ED 10-User
Part4:
Part2: Qty-05: Ad-
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
CompleteDate: 01/29/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 29 Jan 2005
Time: 15:16:37
Remove Viruses from ALL workstations. Installed additional protective software on ALL workstations.
Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/29/2005
SystemNumber: STI-ALL
Starttime: 6:30 am
FinishTime: 12:00 am
ServicePerformed1: Performed the Windows updates and virus removal on the remaining workstations.
ServicePerformed2: Tested all ok. Scott will contact me on Sunday if any prompts are on the 2 remaining PC's that are still running the update program.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 4.00
ContractHours: 2.50
CustSig: Signature On File
CompleteDate: 01/29/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 29 Jan 2005
Time: 11:44:55
Finish the Workstation virus cleaning.
Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/27/2005
SystemNumber: STI-ALL
Starttime: 6:00 am
FinishTime: 4:00 pm
ServicePerformed1: Disconnected ALL pc's from Wyler WAN. Installed the Symantec Corp ED Antivirus and the Ad-Aware Pro SE to ALL workstations.
ServicePerformed2: Cleaned all virusues and adware programs from server and workstations. Downloaded the latest updates and patches from Microsoft. Completed without error.
ServicePerformed3: Reconnected the stations to the network. The Wyler network has workstations that are infected with the virus. The virus is attempting to re-infect these workstations. Talked with Jim Surhe on a fix.
ServicePerformed4: Will come back in to this office 01/28/2005 AM to followup with the repair.
Part1: Qty-01: Symantec Corp ED. 10-user
Part4:
Part2: Qty-05: Ad-Aware PRO SE.
Part5:
Part3:
Part6:
BillableHours: 10.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 01/27/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 28 Jan 2005
Time: 15:56:13
Virus warnings on network pc's
Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/27/2005
SystemNumber: STI -PA
Starttime: 12:45 pm
FinishTime: 2:00 pm
ServicePerformed1: Replaced the PA horns in rear shop area with new horn. Tested ok. Will send a 4.7uf Capacitor to Jerry for the horn.
ServicePerformed2: Reconfigured line 3 on the phone system to not ring the extensions.
ServicePerformed3: Reconfigured the tape backup to backup only data files. running out of space on tape.
ServicePerformed4: Went over server upgrade spec's with Jerry.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 01/27/2005
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 27 Jan 2005
Time: 13:59:45
Replace the back shop PA speaker. Fix phone line 3 ring.
Will not charge for this call. But will go over NSC contract with Jerry.
Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/26/2005
SystemNumber: STIJW
Starttime: 1:00 pm
FinishTime: 2:00 pm
ServicePerformed1: Made 1 20' network CAT-5e cable. Connected to middle PC. Tested ok
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 01/26/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 26 Jan 2005
Time: 13:58:44
Make longer network cables for front office.
Company_Name: Lange Precision, Inc.
Contact: Julie / Karl
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/24/2005
SystemNumber: STI-Netupg
Starttime: 2:00 pm
FinishTime: 3:30 pm
ServicePerformed1: Setup and created an Accounting Directory only accessible by Julie and Shannons login.
ServicePerformed2: Installed and setup both PC's to access the Peachtree company data from the "P:" drive. Tested ok.
ServicePerformed3: Note: This is a single user Version. the first user to login in to program will have access.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.50
CustSig: Signature On File
CompleteDate: 01/24/2005
Remote Name: 24.172.129.91
Remote User: sarge7
Date: 24 Jan 2005
Time: 15:32:21
Finish the network upgrade.
If the hard drive for Ron's pc upgrade comes in by this afternoon I will be back up on the 01/25/2005 to complete his upgrade.
Company_Name: Jeff Wyler Collision Center
Contact: Doug Idle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/24/2005
SystemNumber: STI-Pathwy
Starttime: 10:00am
FinishTime: 12:00 pm
ServicePerformed1: Performed Pathways Update. Completed without error.
ServicePerformed2: Contacted CCC Support to get the Dodge Ram 1500 fixed data file. Received the fixed file through email.
ServicePerformed3: Copied the file to the "Motor\DR\" directory. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
CompleteDate: 01/24/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 24 Jan 2005
Time: 12:01:04
Pathways Update and Dodge Ram Fix.
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/21/2005
SystemNumber: STI-0700
Starttime: 5:30 pm
FinishTime: 7:15 pm
ServicePerformed1: Fixed backup problems. Deleted and resetup the Automatated Backup Job. Reformatted ALL tapes. Tested ok. Started a backup job on the Thursday Tape. Working without error.
ServicePerformed2: Installed correct DVD drive pc. Tested ok.
ServicePerformed3: Fixed F-2 edit key in Excel program. The "F-LOCK" key on the keyboard needs to be in the "ON" position for the function keys to work in Excel. Tested ok.
ServicePerformed4: Dropped off three blank DVD disks.
Part1: Qty-01: LiteON DVD ROM drive.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
CompleteDate: 01/21/2005
Remote Name: 24.165.97.26
Remote User: sarge7
Date: 21 Jan 2005
Time: 19:07:23
Fix backup problems. Install correct DVD drive. Fix F-2 edit key in Excel program
Company_Name: Lange Precision, Inc.
Contact: Karl
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/21/2005
SystemNumber: STIUpgrade
Starttime: 10:00 am
FinishTime: 4:00 pm
ServicePerformed1: Installed Julie's pc. Tested all ok.
ServicePerformed2: Installed Karl's pc . Tested all ok.
ServicePerformed3: Installed and configured the print server the the HP3380 and the HP 430 Plotter. Reconfigured all pc's to connect to these printers. tested all ok.
ServicePerformed4: Removed the Okidata printer from network.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 6.00
CustSig: Signature On File
CompleteDate: 01/21/2005
Remote Name: 24.165.97.26
Remote User: sarge7
Date: 21 Jan 2005
Time: 19:00:18
Finish Network upgrade.
Will return 01/24/2005 to finish the software and replacement of Ron's pc.
Company_Name: Lange Precision, Inc.
Contact: Karl
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/19/2005
SystemNumber: STI
Starttime: 3:30 pm
FinishTime: 5:30 pm
ServicePerformed1: Installed Shannon's PC. Tested all ok. Will replace the DVD drive. Disk exploded in unit.
ServicePerformed2: Installed the HP Laser Jet Printer down stairs. Installed Additional 5-port hub downstairs to expand the network connections. Will install a print server downstairs and uplstairs to eliminate the swapping of printer cables.Tested all ok. IP#: 192.168.1.200.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: HP Laserjet Printer.
Part4:
Part2: Qty-01: 5-port Network Hub.
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
CompleteDate: 01/19/2005
Remote Name: 24.172.129.91
Remote User: sarge7
Date: 19 Jan 2005
Time: 17:40:35
Continue Install of Network upgrade.
Company_Name: Rechtin Heating & Air
Contact: Tom Goetz
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/19/2005
SystemNumber: STIHPDJ500
Starttime: 12:45pm
FinishTime: 1:45 pm
ServicePerformed1: Attempted to manual clean PRINTHEAD assy and individual heads. Ran test. The heads will have to be replaced.
ServicePerformed2: The warranty was out as of July 2002.
ServicePerformed3: Will contact the HP component level support and get quote for replacement of all 4 print heads and printhead assy. We will also need to thoroughly clean the ink well assy and associated components. The well is full of liquid black ink and the cleaning sponge needs to be replaced as well.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 01/19/2005
Remote Name: 65.90.84.126
Remote User: sarge7
Date: 19 Jan 2005
Time: 13:44:25
Troubleshoot Plotter printing problems.
Will send quote for complete repair of this unit.
Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/19/2005
SystemNumber: STIPathway
Starttime: 11:00 am
FinishTime: 12:00 pm
ServicePerformed1: Performed Pathways Update. Test all ok.
ServicePerformed2: Performed ADP Shoplink Update. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 01/19/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 19 Jan 2005
Time: 12:10:00
Pathways Update
Setup meeting with Scott to meet at the Florence New Bodyshop site for Tuesday 9:00 am.
Company_Name: Jeff Wyler Eastgate Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/19/2005
SystemNumber: STIPathway
Starttime: 9:00 am
FinishTime: 10:15 am
ServicePerformed1: Performed Pathways update.
ServicePerformed2: Tested all ok.
ServicePerformed3: Will give ron A different soultion for backup.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.15
CustSig: Signature On File
CompleteDate: 01/19/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 19 Jan 2005
Time: 10:22:01
Pathways Update
Company_Name: Dr. Stephen Curran
Contact: Patti
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/18/2005
SystemNumber: STI-00351
Starttime: 8:25 am
FinishTime: 5:45 am
ServicePerformed1: The Roadrunner IP: was put on an email blacklist. Sent request to be removed. Tested email. All ok now.
ServicePerformed2: Will send Patti a quote for minimal hardware upgrade on three workstations.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 01/18/2005
Remote Name: 24.106.69.171
Remote User: sarge7
Date: 19 Jan 2005
Time: 08:53:19
Trobleshoot Email Problems.
No charge on this service call. Reason: Followup ti last service.
Company_Name: Lange Precision, Inc.
Contact: Julie / Karl
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/14/2005
SystemNumber: STI-07003
Starttime: 12:45 pm
FinishTime: 5:00 pm
ServicePerformed1: Cloned the data from Bob's pc to STI-07003. Downloaded all drivers. Tested ok.
ServicePerformed2: Upgraded the OS to Windows 2000 Professional from Windows 98. Tested all ok.
ServicePerformed3: Installed the Datamax printer drivers. Tested printer ok, but the Label Program Sentinel Device driver needs to be downloaded on Monday.
ServicePerformed4: Will Retrun Monday to finish the Rest of the Network upgrade.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.5
CustSig: Signature On File
CompleteDate: 01/14/2005
Remote Name: 24.172.129.91
Remote User: sarge7
Date: 14 Jan 2005
Time: 17:03:08
Install Network Upgrade
Company_Name: Johnson-Nash Metal Product Inc.
Contact: Craig
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/08/2005
SystemNumber: STI-01015
Starttime: 11:00 am
FinishTime: 12:30 pm
ServicePerformed1: Installed the Firewall. Tested ok
ServicePerformed2: Cpntacted Isoc to have them, enable the connection.
ServicePerformed3: Tested ok.
ServicePerformed4:
Part1: Qty-01: Netgear Firewall.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
CompleteDate: 12/08/2005
Remote Name: 67.96.13.238
Remote User: sarge7
Date: 08 Jan 2005
Time: 12:22:16
Install Firewall. Fix internet connection.
192.177.177.1 Rip#
Company_Name: Bachman's Inc.
Contact: Rod
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/07/2005
SystemNumber: STI-Bach
Starttime: 3:30 pm
FinishTime: 4:45 pm
ServicePerformed1: Setup RWilloughby as new user on the Novell, Jonas and Proxy servers. Tested ok
ServicePerformed2: Setup the email account for RWilloughby@bachmansinc.com. Tested ok.
ServicePerformed3: Rod did not get the quotes from lastnight. Will send quotes to personal email address tonight.
ServicePerformed4: Prepared both domain transfer request letters for Rod for Isoc.net.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 01/07/2005
Remote Name: 67.96.12.160
Remote User: sarge7
Date: 07 Jan 2005
Time: 16:38:18
Setup new user and go over quote.
Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/06/2005
SystemNumber: STI-PA
Starttime: 9:30 am
FinishTime: 12:30 pm
ServicePerformed1: Replaced the Partner Processor Module. Reprogrammed phone system. tested ok. Voice messaging ok. Paging tested ok.
ServicePerformed2: Ordered Industrial style PA Horn with compression driver. from Texas for tuesday delivery to H & S. Used Jerry's CC to pay for part.
ServicePerformed3: Contacted Greg Ehemann on E-2 Issues. He gave me the recommended spec on moving over to server. Will Send Jerry the requirements when I get them.
ServicePerformed4:
Part1: Qty-01: Partner 4.1 Processor Module.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours:
CustSig: Signature On File
CompleteDate: 01/07/2005
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 07 Jan 2005
Time: 12:52:21
Troubleshoot E-2 Slowness. Troubleshoot PA Horns. Replace the Partner Processor Module.
Note: H & S to be bill 50% of total cost of Module. Total Cost:$ 459.90. H & S to be billed $229.95 and Sarge Technologies to pay $ 229.90 for reimbursement on existing module which is no longer available. Per Sarge
Company_Name: Rechtin Heating & Air
Contact: John
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/06/2005
SystemNumber: STI-764
Starttime: 12:30 pm
FinishTime: 2:30 pm
ServicePerformed1: Performed Windows 2000 Pro upgrade to STI-764. Completed without error. Downloaded the motherboard drivers and the HP Laserjet 1000 drivers. Tested all ok
ServicePerformed2: Recinfigured the Proxy server OUTGOING Mail server to 65.90.81.60. Reconfigured the workstaions back to 192.168.100.1. Tested ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Windows 2000 Professional Software.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 01/06/2005
Remote Name: 65.90.84.126
Remote User: sarge7
Date: 06 Jan 2005
Time: 14:42:35
Upgrade SGubser's PC to Windows 2000 Pro.. Fix Email issues.
Revised the Quote by sCs Technologies * With and without a Network Service Contract configuration..
Company_Name: Rechtin Heating & Air
Contact: John
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/06/2005
SystemNumber: STI-764
Starttime: 12:30 pm
FinishTime: 2:30 pm
ServicePerformed1: Performed Windows 2000 Pro upgrade to STI-764. Completed without error. Downloaded the motherboard drivers and the HP Laserjet 1000 drivers. Tested all ok
ServicePerformed2: Recinfigured the Proxy server OUTGOING Mail server to 65.90.81.60. Reconfigured the workstaions back to 192.168.100.1. Tested ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 01/06/2005
Remote Name: 65.90.84.126
Remote User: sarge7
Date: 06 Jan 2005
Time: 14:41:30
Upgrade SGubser's PC to Windows 2000 Pro.. Fix Email issues.
Revised the Quote by sCs Technologies * With and without a Network Service Contract configuration..
Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/05/2005
SystemNumber: PathwaysUP
Starttime: 12:00 pm
FinishTime: 1:15 pm
ServicePerformed1: Performed Pathways update. Completed wittout error.
ServicePerformed2: Performed ADP Shoplink Update. Completed without error.
ServicePerformed3: Replaced the External Modem on Phil's Station. Reconfigured Pathways and the computer's configuration. Tested all ok. Sent claims without error.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
CompleteDate: 01/05/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 05 Jan 2005
Time: 13:24:48
Pathways and Shoplink Updates.
Company_Name: Johnson-Nash Metal Product Inc.
Contact: Criag
New_Unlisted_Customer: Craig's Home System
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/21/2004
SystemNumber: STI-1015
Starttime: 3:00 pm 12/21/2004
FinishTime: 11:00 am 01/04/2005
ServicePerformed1: Pulled pc to shop.for repairs. Replaced the existing OS to Windows 2000 with Fresh install. The Windows 2000 was corrupt beyond repair.
ServicePerformed2: Re-installed the Antivirus and reinstalled the upgraded version of Ad-Aware Pro SE.
ServicePerformed3: Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.5
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 01/05/2005
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 05 Jan 2005
Time: 13:21:27
Repair Home system. AdAware has been disabled.
Craig Picked up PC from Shop.
Company_Name: Dr. Stephen Curran
Contact: Patty / Dr. Curran
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/04/2005
SystemNumber: STI-1029
Starttime: 8:30 am
FinishTime: 9:45 am
ServicePerformed1: Installed Upgraded server, Servers IP#: 192.168.100.1. Reconfigured the Internet Router.Tested all ok.
ServicePerformed2: Router IP#:192.168.100.101.
ServicePerformed3: Reconfigured all workstations to not use the proxy server settings. Set the DNS to 192.168.100.101.
ServicePerformed4:
Part1: Qty-01: Upgraded Server.
Part4:
Part2: Qty-01: Linksys Broadband firewall unit.
Part5:
Part3:
Part6:
BillableHours: See Quote.
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 01/04/2005
Remote Name: 24.106.69.157
Remote User: sarge7
Date: 04 Jan 2005
Time: 09:46:29
Install Upgraded Server.
Will run another CAT-5 network cable from the Server to the hub downstairs. NO Charge. I just prefer that the server not be directly hooked up to the firewall, but directly connected to the network hub downstairs.
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/03/2005
SystemNumber: STI-0000
Starttime: 2:30 pm
FinishTime: 3:30 pm
ServicePerformed1: Replaced the USR External modem on Robyn's pc. Tested ok.
ServicePerformed2: Replaced the CAT-5 RJ-45 connector on the patch cable on Julie's pc. Tested ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: USR External Modem
Part4:
Part2: Qty-01: RJ-45 connector.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 01/03/2005
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 03 Jan 2005
Time: 15:40:59
Replace USR Modem,Check Julie's pc for disconnecting from the network.
Company_Name: AB Deburring Co.
Contact: Rob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 01/03/2005
SystemNumber: STI-000
Starttime: 12:30 pm
FinishTime: 1:00 pm
ServicePerformed1: Rob was able to clear the paper jam.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
CompleteDate: 01/03/2005
Remote Name: 67.96.11.170
Remote User: sarge7
Date: 03 Jan 2005
Time: 12:51:49
Printer in Shipping has paper jam.
Rob is considering on purchasing another Color Laserjet for backup to the shipping printer. He will let us know.
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/30/2004
SystemNumber: STI-0000
Starttime: 4:00 pm
FinishTime: 8:30 pm
ServicePerformed1: Cloned all data from old system to new. Tested all software ok.
ServicePerformed2: Removed ALL data from old system for Denise. Tested all ok.
ServicePerformed3: Installed 18 Button phone at Scott's desk in conference room. Setup on Extension # 18. Created mailbox with password 9771. Tested ok. Programmed telephone buttons. Also Programmed all the other phones with a button for Scott's extension. Tested all ok.
ServicePerformed4:
Part1: Qty-01: Upgrade pc for Robyn. See Invoice for Items.
Part4:
Part2: Qty-01: Avaya 18 Button Phone *BLK.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.5
CustSig: Signature On File
CompleteDate: 12/30/2004
Remote Name: 65.90.87.14
Remote User: sarge7
Date: 30 Dec 2004
Time: 20:25:34
Installed Replacement Pc for Robyn. Installed 18 Button for to existing phone system for Scott at EXT:18.
Company_Name: Lange Precision, Inc.
Contact: Karl / Julie.
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/28/2004
SystemNumber: STI-quote.
Starttime: 3:15 pm
FinishTime: 4:00 pm
ServicePerformed1: Delivered Invoice by hand to Karl for billing deadline on approved quote.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 12/28/2004
Remote Name: 67.96.13.62
Remote User: sarge7
Date: 29 Dec 2004
Time: 02:37:31
Deliver Invoice by hand to Karl for billing deadline on approved quote.
NO CHARGE> Per Sarge
Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/28/2004
SystemNumber: STIConsult
Starttime: 1:30 pm
FinishTime: 2:30 pm
ServicePerformed1: Consulted with Denise on which pc's need to be upgraded. See notes for results.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
CompleteDate: 12/28/2004
Remote Name: 67.96.13.62
Remote User: sarge7
Date: 29 Dec 2004
Time: 02:34:28
Consult with Denise Dehan on Upgrades of office pc's
Need Qty-04: 17" Monitors. Qty-01: Pentium 4 -3.2 PC to replace Robyn's PC. Qty-01: 18-Button Avaya Partner Black Phone.
Company_Name: Malverne Apartments
Contact: Carliss
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/28/2004
SystemNumber: STI-000
Starttime: 12:30 pm
FinishTime: 1:00 pm
ServicePerformed1: Delivered Laptop.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 12/28/2004
Remote Name: 67.96.13.62
Remote User: sarge7
Date: 29 Dec 2004
Time: 02:16:36
Deliver Laptop and collect payment on INV#:04-1220-1
Follow up. Received payment in FULL. Chk#:4624
Company_Name: Jeff Wyler Collision Center
Contact: Doug Idle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/28/2004
SystemNumber: STI-Server
Starttime: 4:30 pm
FinishTime: 5:45 pm
ServicePerformed1: Replaced the Server APC UPS Backup power supply unit with Server APC UPS-1500.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: APC Smart-UPS 1500 w/AVR and monitoring Software.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
CompleteDate: 12/28/2004
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 28 Dec 2004
Time: 17:41:44
The Server UPS Power Supply popped and smoked. Now is dead.
NOTE: Billable on parts only. Labor is contract.
Company_Name: AB Deburring Co.
Contact: Rob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/28/2004
SystemNumber: STI-0000
Starttime: 10:30 A.M.
FinishTime: 12:00 PM
ServicePerformed1: Installed Zebra LP-2844 back in the shipping Dept.
ServicePerformed2: Installed Printer Software. Tested and ran several labels. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Zebra LP-2844
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.0
ContractHours: 1.5
CustSig: Signature On File
CompleteDate: 12/28/2004
Remote Name: 67.96.12.116
Remote User: sarge7
Date: 28 Dec 2004
Time: 13:50:02
Deliverering and install Label Printer
Paid in full check # 25502 for Invoice # 04-12-15-3
Company_Name: AB Deburring Co.
Contact: Rob
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/28/2004
SystemNumber: STI-0000
Starttime: 10:30 A.M.
FinishTime: 12:00 PM
ServicePerformed1: Installed Zebra LP-2844 back in the shipping Dept.
ServicePerformed2: Installed Printer Software. Tested and ran several labels. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Zebra LP-2844
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.0
ContractHours: 1.5
CustSig: Signature On File
CompleteDate: 12/28/2004
Remote Name: 67.96.12.116
Remote User: sarge7
Date: 28 Dec 2004
Time: 13:42:47
Deliverering and install Label Printer
Company_Name: Johnson-Nash Metal Product Inc.
Contact: Craig/Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/21/2004
SystemNumber: STI-859
Starttime: 12:00 pm
FinishTime: 12:45 pm
ServicePerformed1: Removed and reinstalled the Plotter drivers and the TCP/IP Port.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 12/22/2004
Remote Name: 67.96.2.43
Remote User: sarge7
Date: 22 Dec 2004
Time: 12:52:32
Ryan's PC will not print to Design Jet Plotter.
Follow-up. No Charge.
Company_Name: Parktown Cooperative Homes, Inc.
Contact: Angela
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/21/2004
SystemNumber: STI-0000
Starttime: 1:45 pm
FinishTime: 2:45 pm
ServicePerformed1: Reconfigured the CamSPOOL configuration files default CAMPRINTdirectory to be c:\camsys\camprint.
ServicePerformed2: Tested several print jobs ok.
ServicePerformed3: Clearded all old print jobs in spooler directory.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 12/21/2004
Remote Name: 69.61.185.243
Remote User: sarge7
Date: 21 Dec 2004
Time: 14:41:04
Camsys will not print.
Company_Name: Jeff Wyler Eastgate Body Shop
Contact: Ron
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/19/2004
SystemNumber: sti-pathwa
Starttime: 9:30 am
FinishTime: 11:30 am
ServicePerformed1: Performed Pathways update. Completed without error.
ServicePerformed2: Did Internet Explorer upgrade to 6.0 to fix GMPROGRAMINFO web problem. Tested ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.0
ContractHours: 2.0
CustSig: Signature On File
CompleteDate: 12/21/2004
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 21 Dec 2004
Time: 11:43:26
Pathways Update. GMPROGRAMINFO web problems.
Company_Name: Jeff Wyler Eastgate Body Shop
Contact: Ron
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/19/2004
SystemNumber: sti-pathwa
Starttime: 9:30 am
FinishTime: 11:30 am
ServicePerformed1: Performed Pathways update. Completed without error.
ServicePerformed2: Did Internet Explorer upgrade to 6.0 to fix GMPROGRAMINFO web problem. Tested ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
CompleteDate: 12/21/2004
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 21 Dec 2004
Time: 11:42:33
Pathways Update. GMPROGRAMINFO web problems.
Company_Name: Jeff Wyler Collision Center
Contact: Doug Idle
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/17/2004
SystemNumber: Pathways
Starttime: 2:00 pm
FinishTime: 2:45 pm
ServicePerformed1: The Tape Backup software was not working. Restarted the tape backup engine. Reset new start date and time. Performed Backup of Pathways Data. Completed without error.
ServicePerformed2: Perforned Pathways Update with graphics. Completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.0
ContractHours: 1.45
CustSig: Signature On File
CompleteDate: 12/20/2004
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 20 Dec 2004
Time: 14:38:04
Pathways Update.
Company_Name: Johnson-Nash Metal Product Inc.
Contact: Craig/Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/20/2004
SystemNumber: STI-859
Starttime: 10:00 am
FinishTime: 1:00 pm
ServicePerformed1: The capacitors on the AX4B motherboard have leakage due to failing power supply and the motherboard needs to be replaced.
ServicePerformed2: The Pentium 1.8 style motherboard are NO LONGER AVAILABLE. Will replace with next level board.
ServicePerformed3: Installed replacement components. Tested all ok.
ServicePerformed4: Reinstalled the Windows 2000 Professional OS. Installed the new motherboard drivers. Tested all ok.
Part1: Qty-01: AX4SG-UN Motherboard
Part4: 300 Watt ATX Power Supply Unit.
Part2: Qty-01: 512 PC3100 DDR Ram Memory.
Part5:
Part3: Qty-01: Pentium IV - 2.8Ghz CPU
Part6:
BillableHours: 3.0
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 12/20/2004
Remote Name: 67.96.1.104
Remote User: sarge7
Date: 20 Dec 2004
Time: 13:26:08
Ryan's PC has no power.
Note: If client decides to approve the contract, we will waive the Billable labor on this invoice. per Sarge
Company_Name: Parktown Cooperative Homes, Inc.
Contact: Angela
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/17/2004
SystemNumber: ALL
Starttime: 1:00 pm
FinishTime: 3:30 pm
ServicePerformed1: Setup and reconfigured three computers and 1 server. Tested all ok.
ServicePerformed2: Reconfigured Angela's Time clock program. Tested ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 5.5
ContractHours: 0.0
CustSig: Signature On File
CompleteDate: 12/17/2004
Remote Name: 66.161.251.205
Remote User: sarge7
Date: 17 Dec 2004
Time: 15:33:26
Re-connect all pc's after renovations
Need to consider upgrading your systems for the next version of Windows XP.
Company_Name: American Compressed Steel/Brokerage
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/17/2004
SystemNumber: STI-*****
Starttime: 9:30 am
FinishTime: 12:00 pm
ServicePerformed1: Installed Rack mount hub. Moved the Fiber-Optic trans box from Brokerage to new building. Tested ok.
ServicePerformed2: Wired the CAT-5 connections on rack. Tested ok. Connected ALL three pc's with their printers and print servers, in each of their individual offices. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: 3Com 24 Port Rack mount HUB.
Part4:
Part2: QTY-04: 16' Patch Cables.
Part5:
Part3: Qty-05: 2' Patch Cable for Rack.
Part6:
BillableHours: 0.00
ContractHours: 2.5
CustSig: Signature On File
CompleteDate: 12/17/2004
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 17 Dec 2004
Time: 12:10:48
Assist in moving Brokerage office to front building.
ALL Contract Labor. NO CHARGE. Parts are billable.
Company_Name: Dr. Stephen Curran
Contact: Patty / Dr. Curran
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/16/2004
SystemNumber: STI-1029
Starttime: 3:30 pm
FinishTime: 5:00 pm
ServicePerformed1: Went to Time Warner and got replacement cable modem. Installed modem and tested all ok.
ServicePerformed2: The Server (per Eaglesoft Tech support) wants the Proxy of the server and to have an additional 512 megs of ram installed.
ServicePerformed3: Presented the NSC contract to Dr. Curran. Dr. Curran will consider the contract before the upgrade to server.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 12/16/2004
Remote Name: 24.106.69.157
Remote User: sarge7
Date: 16 Dec 2004
Time: 17:04:07
Internet Not Working. Troubleshoot Error messages. Present the NSC Contract to Dr. Curran.
Company_Name: Dr. Stephen Curran
Contact: Patty / Dr. Curran
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/16/2004
SystemNumber: STI-1029
Starttime: 3:30 pm
FinishTime: 5:00 pm
ServicePerformed1: Went to Time Warner and got replacement cable modem. Installed modem and tested all ok.
ServicePerformed2: The Server (per Eaglesoft Tech support) wants the Proxy of the server and to have an additional 512 megs of ram installed.
ServicePerformed3: Presented the NSC contract to Dr. Curran. Dr. Curran will consider the contract before the upgrade to server.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 12/16/2004
Remote Name: 24.106.69.157
Remote User: sarge7
Date: 16 Dec 2004
Time: 17:03:16
Internet Not Working. Troubleshoot Error messages. Present the NSC Contract to Dr. Curran.
Company_Name: American Compressed Steel
Contact: Glynis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/16/2004
SystemNumber: STI-00777
Starttime: 12:30pm
FinishTime: 1:30 pm
ServicePerformed1: Replaced defective CDROM Drive. Tested ok.
ServicePerformed2: Installed new software for drive. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: 52x32 CD-RW Drive
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
CompleteDate: 12/16/2004
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 16 Dec 2004
Time: 13:24:25
Replace defective CDROM Drive.
Company_Name: American Compressed Steel
Contact: Sandy / Glynis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/14/2004
SystemNumber: STI-00777
Starttime: 1:30 pm
FinishTime: 3:30 pm
ServicePerformed1: Removed defective CD-RW Drive. It was causing both drives to not work. This drive caused the pc to shut off. Reconfigured PC to use the single drive. Works ok. Will replace ASAP. Drive Out of warranty.
ServicePerformed2: Downloaded and installed the Ad-Aware Pro SE. Ran full scan. Removed 984 objects. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Ad-Aware Pro SE. $39.95.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0:00
ContractHours: 1.15
CustSig: Signature On File
CompleteDate: 12/14/2004
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 14 Dec 2004
Time: 15:32:53
Cdrom drives not working. Internet not working properly.
Company_Name: American Compressed Steel
Contact: Sandy / Glynis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/14/2004
SystemNumber: STI-00777
Starttime: 1:30 pm
FinishTime: 3:30 pm
ServicePerformed1: Removed defective CD-RW Drive. It was causing both drives to not work. This drive caused the pc to shut off. Reconfigured PC to use the single drive. Works ok. Will replace ASAP. Drive Out of warranty.
ServicePerformed2: Downloaded and installed the Ad-Aware Pro SE. Ran full scan. Removed 984 objects. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Ad-Aware Pro SE. $39.95.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0:00
ContractHours: 1.15
CustSig: Signature On File
CompleteDate: 12/14/2004
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 14 Dec 2004
Time: 15:32:04
Cdrom drives not working. Internet not working properly.
Company_Name: American Compressed Steel/Brokerage
Contact: Christine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/14/2004
SystemNumber: STI-00703
Starttime: 11:30 am
FinishTime: 2:15 pm
ServicePerformed1: Installed the AD-Aware Professional on Christine's PC. Ran Full scan. Removed 427 objects.
ServicePerformed2: Tested Email program. Works ok now.
ServicePerformed3: Removed ALL AD style programs. Tested all ok.
ServicePerformed4: Downloaded all of the latest drivers.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0:00
ContractHours: 2.75
CustSig: Signature On File
CompleteDate: 12/14/2004
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 14 Dec 2004
Time: 14:16:01
Popup problems and Email will not allow links.
Company_Name: American Compressed Steel/Brokerage
Contact: Christine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/14/2004
SystemNumber: STI-00703
Starttime: 11:30 am
FinishTime: 1:15 pm
ServicePerformed1: Installed the AD-Aware Professional on Christine's PC. Ran Full scan. Removed 427 objects.
ServicePerformed2: Tested Email program. Works ok now.
ServicePerformed3: Removed ALL AD style programs. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0:00
ContractHours: 1.75
CustSig: Signature On File
CompleteDate: 12/14/2004
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 14 Dec 2004
Time: 13:11:35
Having POPUP problems. Cannot connect to links in emails.
Company_Name: Respiratory Consultants, Inc.
Contact: Georgia
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/14/2004
SystemNumber: STI-0001
Starttime: 8:30 am
FinishTime: 9:30 am
ServicePerformed1: Replaced external modem with internal modem. Setup as Com-3. Reconfigured the Speed for ERN's to 56700 baud rate. Tested ok
ServicePerformed2: Reconfigured the Speed for Claims's to 19200 baud rate. Tested ok
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Aopen Internal Modem
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0:00
ContractHours: 0:00
CustSig: Signature On File
CompleteDate: 12/14/2003
Remote Name: 67.96.11.96
Remote User: sarge7
Date: 14 Dec 2004
Time: 09:35:36
Replace external modem with internal to see if they can communicate with the Palmetto ERN's.
Even exchange on modems. No additional charge per Sarge.
Company_Name: Jeff Wyler - Wilder Body Shop
Contact: Scott
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/13/2004
SystemNumber: STI-000000
Starttime: 10:00 am
FinishTime: 12:00 pm
ServicePerformed1: Checked the Power supply that powers the head. Working ok.
ServicePerformed2: Removed the base plate on the head assembly. The printed circuit boards have corrosion on them. Cleaned of the pc assy's. Got one of the lasers to work. This head needs to go to the manufacturer for repair or replacement.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0:00
ContractHours: 2:00
CustSig: Signature On File
CompleteDate: 12/13/2004
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 13 Dec 2004
Time: 12:19:07
Framerack lasers not working.
Company_Name: New / Unlisted--->
Contact: Amy / Jeff Sizer
New_Unlisted_Customer: lorraine
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/23/2004
SystemNumber: STI-00023
Starttime: 9:00 AM
FinishTime: 3:00 PM
ServicePerformed1: lsdga;sdkg;asdfl;kgh;alkgja;dflkga;sdlgka;sdlgkja;lgkja;sdlgkja;glkjlkglkjglkjgljkgl;k;lkj;ldksj;lksdj;lksdfjgasdfgasdfg
ServicePerformed2: fgadfgadfgas
ServicePerformed3: dfgadghasdfhadfh
ServicePerformed4: dfhadfhadfha
Part1: Parthedede 1
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0
ContractHours: 4.5
CustSig: Signature On File
CompleteDate: 11/22/2004
Remote Name: 67.96.11.139
Remote User: sarge7
Date: 11 Dec 2004
Time: 05:14:58
Copied all data from Ashley's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Ashley check system. Works ok.
Copied all data from Ashley's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Ashley check system. Works ok.
Company_Name: American Compressed Steel
Contact: Cindy Dollens
New_Unlisted_Customer: lorraine
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/23/2004
SystemNumber: STI-00023
Starttime: 9:30 am
FinishTime: 3:00 PM
ServicePerformed1: Replaced Toner Cartridge in HP Laserjet 5000 Printer. Tested ok.
ServicePerformed2: Copied all data from Ashley's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Ashley check system. Works ok.
ServicePerformed3: Copied all data from Tom's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Tom check system. Works ok.
ServicePerformed4: Repackaged the computers and showed Ashley what to do when she gets to Florida.
Part1: Qty-01: HP29X Toner Cartridge.
Part4: Parthedede 4
Part2: Parthedede 2
Part5: Parthedede 5
Part3: Parthedede 3
Part6: Parthedede 6
BillableHours: 1.5
ContractHours: 4.5
CustSig: Signature On File
CompleteDate: 11/22/2004
Remote Name: 67.96.11.139
Remote User: sarge7
Date: 11 Dec 2004
Time: 05:09:33
Copied all data from Ashley's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Ashley check system. Works ok.
Copied all data from Ashley's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Ashley check system. Works ok.
Company_Name: AB Deburring Co.
Contact: Gary Jefferson
New_Unlisted_Customer: N/A
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/11/2004
SystemNumber: STI-00023
Starttime: 9:00 AM
FinishTime: 3:00 PM
ServicePerformed1: Installed the Windows XP Professional on both Keyboard computers. Downloaded all the latest patches. Tested ok.
ServicePerformed2: Copied all data from Ashley's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Ashley check system. Works ok.
ServicePerformed3: Copied all data from Tom's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Tom check system. Works ok.
ServicePerformed4: Repackaged the computers and showed Ashley what to do when she gets to Florida.
Part1: Qty-01: HP29X Toner Cartridge.
Part4: Parthedede 4
Part2: Parthedede 2
Part5: Parthedede 5
Part3: Parthedede 3
Part6: Parthedede 6
BillableHours: 1.5
ContractHours: 6.15
CustSig: Signature On File
CompleteDate: 11/24/2003
Remote Name: 67.96.11.139
Remote User: sarge7
Date: 11 Dec 2004
Time: 04:54:17
werwer.erwerwrer .werwr .wrefsdfsfs .sdfs fd sdfsd.fs sdfsfsfsfsfs s sf.d sf .s s f.sdfs sdf s.
Installed the Windows XP Professional on both Keyboard computers. Downloaded all the latest patches. Tested ok. Copied all data from Ashley's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Ashley check system. Works ok.
Company_Name: AB Deburring Co.
Contact: Gary Jefferson
New_Unlisted_Customer: N/A
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/11/2004
SystemNumber: STI-00023
Starttime: 9:00 AM
FinishTime: 3:00 PM
ServicePerformed1: Installed the Windows XP Professional on both Keyboard computers. Downloaded all the latest patches. Tested ok.
ServicePerformed2: Copied all data from Ashley's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Ashley check system. Works ok.
ServicePerformed3: Copied all data from Tom's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Tom check system. Works ok.
ServicePerformed4: Repackaged the computers and showed Ashley what to do when she gets to Florida.
Part1: Qty-01: HP29X Toner Cartridge.
Part4: Parthedede 4
Part2: Parthedede 2
Part5: Parthedede 5
Part3: Parthedede 3
Part6: Parthedede 6
BillableHours: 1.5
ContractHours: 6.15
CustSig: Signature On File
CompleteDate: 11/24/2003
Remote Name: 67.96.11.139
Remote User: sarge7
Date: 11 Dec 2004
Time: 04:50:16
werwer.erwerwrer .werwr .wrefsdfsfs .sdfs fd sdfsd.fs sdfsfsfsfsfs s sf.d sf .s s f.sdfs sdf s.
Installed the Windows XP Professional on both Keyboard computers. Downloaded all the latest patches. Tested ok. Copied all data from Ashley's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Ashley check system. Works ok.
Company_Name: AB Deburring Co.
Contact: Debbie/Georgia
New_Unlisted_Customer: N/A
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/10/2004
SystemNumber: STI-00702
Starttime: 4:30 pm
FinishTime: 5:45 pm
ServicePerformed1: Installed the Internal Memory card reader. Tested ok.
ServicePerformed2: Installed Firewall and Setup the Zoomtown Connection. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01:Internal 7 in 1 Memory Card Reader.
Part4:
Part2: Qty-01: Netgear DSL Router/Firewall.
Part5:
Part3:
Part6:
BillableHours: 0.5
ContractHours: 0.00
CustSig: Signature On File
CompleteDate: 12/10/2004
Remote Name: 216.196.173.168
Remote User: sarge7
Date: 10 Dec 2004
Time: 17:44:17
Install Firewall and Internal Memory card reader. Setup Zoomtown Connection.
Company_Name: AB Deburring Co.
Contact: setdd
New_Unlisted_Customer: N/A
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/04/2004
SystemNumber: sti-01
Starttime: 4:00 pm
FinishTime: 5: 00 pm
ServicePerformed1: ewqewq
ServicePerformed2: qweqweq
ServicePerformed3: qwasfdsadf
ServicePerformed4: dfsf
Part1: dfsdfsf
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0
ContractHours: 2.5
CustSig: Signature On File
CompleteDate: 12/09/2004
Remote Name: 67.96.12.140
Remote User: sarge7
Date: 09 Dec 2004
Time: 13:23:35
sdsdsdsd sdsdsdsdds sdssdsd
Company_Name: AB Deburring Co.
Contact: qqqqq
New_Unlisted_Customer: N/A
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 12/04/2004
SystemNumber: sti-000
Starttime: 12:00 pm
FinishTime: 1:00 pm
ServicePerformed1: iwiwiwiwi
ServicePerformed2: iwiwiwiwiwpoddmlk
ServicePerformed3: xlkxmlckmlckm
ServicePerformed4: lkxcmlckmlckm
Part1: qweer 673363
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1:00
CustSig: Signature On File
CompleteDate: 12/04/2004
Remote Name: 67.96.12.140
Remote User: sarge7
Date: 09 Dec 2004
Time: 13:20:53
sdded decxsd
Company_Name: American Compressed Steel
Contact: Sandy/Christine
New_Unlisted_Customer: Brokerage
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/29/2004
SystemNumber: sCs-703
Starttime: 10:30 am
FinishTime: 12:00 pm
ServicePerformed1: The Linksys Print Server is dead. No power.
ServicePerformed2: Replaced Print Server with D-Link 2-port print server. Reconfigured the workstation to use new server.
ServicePerformed3: Tested all ok. Had Christine print to printer. All print jobs printed OK.
ServicePerformed4:
Part1: Qty-01: D-Link 2-Port Print Server.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
CompleteDate: 11/29/2004
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 29 Nov 2004
Time: 11:55:42
The Network Printer not working in Brokerage Office
Company_Name: American Compressed Steel
Contact: Sandy/Christine
New_Unlisted_Customer: Brokerage
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/29/2004
SystemNumber: sCs-703
Starttime: 10:30 am
FinishTime: 12:00 pm
ServicePerformed1: The Linksys Print Server is dead. No power.
ServicePerformed2: Replaced Print Server with D-Link 2-port print server. Reconfigured the workstation to use new server.
ServicePerformed3: Tested all ok. Had Christine print to printer. All print jobs printed OK.
ServicePerformed4:
Part1: Qty-01: D-Link 2-Port Print Server.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
CompleteDate: 11/29/2004
Remote Name: 65.90.87.10
Remote User: sarge7
Date: 29 Nov 2004
Time: 11:54:19
The Network Printer nat working in Brokerage Office
Company_Name: American Compressed Steel
Contact: Scott
New_Unlisted_Customer: Jeff Wyler Wilder BS
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/26/2004
SystemNumber: Pathways
Starttime: 9:00 am
FinishTime: 10:00 am
ServicePerformed1: Performed Pathways Update. Completed without error.
ServicePerformed2: Performed ADP Shoplink Update. Completed without error.
ServicePerformed3: Attempted Chief Frame Rack upgrade. Failed Requires NEW Site ID Key. Attempted to contact tech support. Office reopens on 11/29/2004. Scott will call Sarge when Laser cable comes in.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0
ContractHours: 1.0
CustSig: Signature On File
CompleteDate: 11/26/2004
Remote Name: 66.161.221.66
Remote User: sarge7
Date: 26 Nov 2004
Time: 10:09:44
Pathways and ADP Shoplink Update. Chief Update.
Company_Name: AB Deburring Co.
Contact: Mary Lou
New_Unlisted_Customer: Business Intelligenc
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/24/2004
SystemNumber: N/A
Starttime: 10:30 am
FinishTime: 1:00 pm
ServicePerformed1: Reconfigured the Check Printing form to use the "printer Font" versus the "Courier". Realigned the printout on check. Tested ok.
ServicePerformed2: Showed Mary Lou how to set the Check Printer to be the default printer before printing checks.
ServicePerformed3: Mary Lou Printed the checks needing printing. Completed without error.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.5
ContractHours:
CustSig: Signature On File
CompleteDate: 11/24/2004
Remote Name: 24.106.76.22
Remote User: sarge7
Date: 24 Nov 2004
Time: 13:07:29
Fix Check Printing Problems in Peachtree.
Do not send invoice until you talk to Jim. Thanks Sarge
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer: N/A
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/23/2004
SystemNumber: N/A
Starttime: 9:30 am
FinishTime: 10:00 am
ServicePerformed1: Replaced Toner Cartridge in HP Laserjet 5000 Printer. Tested ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: HP29X Toner Cartridge.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours: .5
CustSig: Signature On File
CompleteDate: 11/24/2003
Remote Name: 65.90.86.26
Remote User:
Date: 24 Nov 2004
Time: 08:39:52
Need Toner for HP Laser5000 Printer in Sandy's Office.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer: N/A
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/23/2004
SystemNumber: N/A
Starttime: 9:30 am
FinishTime: 10:00 am
ServicePerformed1: Replaced Toner Cartridge in HP Laserjet 5000 Printer. Tested ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: HP29X Toner Cartridge.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours: .5
CustSig: Signature On File
CompleteDate: 11/24/2003
Remote Name: 65.90.86.26
Remote User:
Date: 24 Nov 2004
Time: 08:38:47
Need Toner for HP Laser5000 Printer in Sandy's Office.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer: N/A
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/23/2004
SystemNumber: N/A
Starttime: 9:30 am
FinishTime: 10:00 am
ServicePerformed1: Replaced Toner Cartridge in HP Laserjet 5000 Printer. Tested ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: HP29X Toner Cartridge.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours: .5
CustSig: Signature On File
CompleteDate: 11/24/2003
Remote Name: 65.90.86.26
Remote User:
Date: 24 Nov 2004
Time: 08:35:21
Need Toner for HP Laser5000 Printer in Sandy's Office.
Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer: N/A
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/23/2004
SystemNumber: N/A
Starttime: 9:30 am
FinishTime: 10:00 am
ServicePerformed1: Replaced Toner Cartridge in HP Laserjet 5000 Printer. Tested ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: HP29X Toner Cartridge.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours: .5
CustSig: Signature On File
CompleteDate: 11/24/2003
Remote Name: 65.90.86.26
Remote User:
Date: 24 Nov 2004
Time: 08:32:16
Need Toner for HP Laser5000 Printer in Sandy's Office.
Company_Name: Wrap And Send Services
Contact: Denise / Tom Sizer
New_Unlisted_Customer: N/A
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/22/2004
SystemNumber: N/A
Starttime: 9:30 am
FinishTime: 3:45 pm
ServicePerformed1: Installed the Windows XP Professional on both Keyboard computers. Downloaded all the latest patches. Tested ok.
ServicePerformed2: Copied all data from Ashley's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Ashley check system. Works ok.
ServicePerformed3: Copied all data from Tom's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Tom check system. Works ok.
ServicePerformed4: Repackaged the computers and showed Ashley what to do when she gets to Florida.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0
ContractHours: 6.15
CustSig: Signature On File
CompleteDate: 11/22/2004
Remote Name: 65.90.86.26
Remote User:
Date: 23 Nov 2004
Time: 21:34:30
Setup and Configure both of the Keyboard computers to match existing pc's for Florida home.
Delivered Contract to Denise. Which will cover this and ALL service calls from 11/22/2004 to 01/01/2006.
Company_Name: Wrap And Send Services
Contact: Denise / Tom Sizer
New_Unlisted_Customer: N/A
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/22/2004
SystemNumber: N/A
Starttime: 9:30 am
FinishTime: 3:45 pm
ServicePerformed1: Installed the Windows XP Professional on both Keyboard computers. Downloaded all the latest patches. Tested ok.
ServicePerformed2: Copied all data from Ashley's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Ashley check system. Works ok.
ServicePerformed3: Copied all data from Tom's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Tom check system. Works ok.
ServicePerformed4: Repackaged the computers and showed Ashley what to do when she gets to Florida.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0
ContractHours: 6.15
CustSig: Signature On File
CompleteDate: 11/22/2004
Remote Name: 65.90.86.26
Remote User:
Date: 23 Nov 2004
Time: 21:33:14
Setup and Configure both of the Keyboard computers to match existing pc's for Florida home.
Delivered Contract to Denise. Which will cover this and ALL service call from 11/22/2004 to 01/01/2006.
Company_Name: Wrap And Send Services
Contact: Denise / Tom Sizer
New_Unlisted_Customer: N/A
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/22/2004
SystemNumber: N/A
Starttime: 9:30 am
FinishTime: 3:45 pm
ServicePerformed1: Installed the Windows XP Professional on both Keyboard computers. Downloaded all the latest patches. Tested ok.
ServicePerformed2: Copied all data from Ashley's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Ashley check system. Works ok.
ServicePerformed3: Copied all data from Tom's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Tom check system. Works ok.
ServicePerformed4: repackaged the computers and showed Ashley what to do when she gets to Florida.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0
ContractHours: 6.15
CustSig: Signature On File
CompleteDate: 11/22/2004
Remote Name: 65.90.86.26
Remote User:
Date: 23 Nov 2004
Time: 21:31:10
Setup and Configure both of the Keyboard computers to match existing pc's for Florida home.
Delivered Contract to Denise. Which will cover this and ALL service call from 11/22/2004 to 01/01/2006.
Company_Name: Wrap And Send Services
Contact: Denise / Tom Sizer
New_Unlisted_Customer: N/A
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/22/2004
SystemNumber: N/A
Starttime: 9:30 am
FinishTime: 3:45 pm
ServicePerformed1: Installed the Windows XP Professional on both Keyboard computers. Downloaded all the latest patches. Tested ok.
ServicePerformed2: Copied all data from Ashley's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Ashley check system. Works ok.
ServicePerformed3: Copied all data from Tom's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Tom check system. Works ok.
ServicePerformed4: repackaged the computers and showed Ashley what to do when she gets to Florida.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0
ContractHours: 6.15
CustSig: Signature On File
CompleteDate: 11/22/2004
Remote Name: 65.90.86.26
Remote User:
Date: 23 Nov 2004
Time: 21:29:23
Setup and Configure both of the Keyboard computers to match existing pc's for Florida home.
Delivered Contract to Denise. Which will cover this and ALL service call from 11/22/2004 to 01/01/2006.
Company_Name: Wrap And Send Services
Contact: Denise / Tom Sizer
New_Unlisted_Customer: N/A
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/22/2004
SystemNumber: N/A
Starttime: 9:30 am
FinishTime: 3:45 pm
ServicePerformed1: Installed the Windows XP Professional on both Keyboard computers. Downloaded all the latest patches. Tested ok.
ServicePerformed2: Copied all data from Ashley's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Ashley check system. Works ok.
ServicePerformed3: Copied all data from Tom's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Tom check system. Works ok.
ServicePerformed4: repackaged the computers and showed Ashley what to do when she gets to Florida.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0
ContractHours: 6.15
CustSig: Signature On File
CompleteDate: 11/22/2004
Remote Name: 65.90.86.26
Remote User:
Date: 23 Nov 2004
Time: 21:27:09
Setup and Configure both of the Keyboard computers to match existing pc's for Florida home.
Delivered Contract to Denise. Which will cover this and ALL service call from 11/22/2004 to 01/01/2006.
Company_Name: Wrap And Send Services
Contact: Denise / Tom Sizer
New_Unlisted_Customer: N/A
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/22/2004
SystemNumber: N/A
Starttime: 9:30 am
FinishTime: 3:45 pm
ServicePerformed1: Installed the Windows XP Professional on both Keyboard computers. Downloaded all the latest patches. Tested ok.
ServicePerformed2: Copied all data from Ashley's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Ashley check system. Works ok.
ServicePerformed3: Copied all data from Tom's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Tom check system. Works ok.
ServicePerformed4: repackaged the computers and showed Ashley what to do when she gets to Florida.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0
ContractHours: 6.15
CustSig: Signature On File
CompleteDate: 11/22/2004
Remote Name: 65.90.86.26
Remote User:
Date: 23 Nov 2004
Time: 21:23:17
Setup and Configure both of the Keyboard computers to match existing pc's for Florida home.
Delivered Contract to Denise. Which will cover this and ALL service call from 11/22/2004 to 01/01/2006.
Company_Name: Wrap And Send Services
Contact: Denise / Tom Sizer
New_Unlisted_Customer: N/A
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/22/2004
SystemNumber: N/A
Starttime: 9:30 am
FinishTime: 3:45 pm
ServicePerformed1: Installed the Windows XP Professional on both Keyboard computers. Downloaded all the latest patches. Tested ok.
ServicePerformed2: Copied all data from Ashley's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Ashley check system. Works ok.
ServicePerformed3: Copied all data from Tom's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Tom check system. Works ok.
ServicePerformed4: repackaged the computers and showed Ashley what to do when she gets to Florida.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0
ContractHours: 6.15
CustSig: Signature On File
CompleteDate: 11/22/2004
Remote Name: 65.90.86.26
Remote User:
Date: 23 Nov 2004
Time: 21:20:14
Setup and Configure both of the Keyboard computers to match existing pc's for Florida home.
Delivered Contract to Denise. Which will cover this and ALL service call from 11/22/2004 to 01/01/2006.
Company_Name: Wrap And Send Services
Contact: Denise / Tom Sizer
New_Unlisted_Customer: N/A
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/22/2004
SystemNumber: N/A
Starttime: 9:30 am
FinishTime: 3:45 pm
ServicePerformed1: Installed the Windows XP Professional on both Keyboard computers. Downloaded all the latest patches. Tested ok.
ServicePerformed2: Copied all data from Ashley's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Ashley check system. Works ok.
ServicePerformed3: Copied all data from Tom's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Tom check system. Works ok.
ServicePerformed4: repackaged the computers and showed Ashley what to do when she gets to Florida.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0
ContractHours: 6.15
CustSig: Signature On File
CompleteDate: 11/22/2004
Remote Name: 65.90.86.26
Remote User:
Date: 23 Nov 2004
Time: 21:16:11
Setup and Configure both of the Keyboard computers to match existing pc's for Florida home.
Delivered Contract to Denise. Which will cover this and ALL service call from 11/22/2004 to 01/01/2006.
Company_Name: Wrap And Send Services
Contact: Denise / Tom Sizer
New_Unlisted_Customer: N/A
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/22/2004
SystemNumber: N/A
Starttime: 9:30 am
FinishTime: 3:45 pm
ServicePerformed1: Installed the Windows XP Professional on both Keyboard computers. Downloaded all the latest patches. Tested ok.
ServicePerformed2: Copied all data from Ashley's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Ashley check system. Works ok.
ServicePerformed3: Copied all data from Tom's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Tom check system. Works ok.
ServicePerformed4: repackaged the computers and showed Ashley what to do when she gets to Florida.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0
ContractHours: 6.15
CustSig: Signature On File
CompleteDate: 11/22/2004
Remote Name: 65.90.86.26
Remote User:
Date: 23 Nov 2004
Time: 21:15:24
Setup and Configure both of the Keyboard computers to match existing pc's for Florida home.
Delivered Contract to Denise. Which will cover this and ALL service call from 11/22/2004 to 01/01/2006.
Company_Name: Wrap And Send Services
Contact: Denise / Tom Sizer
New_Unlisted_Customer: N/A
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/22/2004
SystemNumber: N/A
Starttime: 9:30 am
FinishTime: 3:45 pm
ServicePerformed1: Installed the Windows XP Professional on both Keyboard computers. Downloaded all the latest patches. Tested ok.
ServicePerformed2: Copied all data from Ashley's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Ashley check system. Works ok.
ServicePerformed3: Copied all data from Tom's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Tom check system. Works ok.
ServicePerformed4: repackaged the computers and showed Ashley what to do when she gets to Florida.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0
ContractHours: 6.15
CustSig: Signature On File
CompleteDate: 11/22/2004
Remote Name: 65.90.86.26
Remote User:
Date: 23 Nov 2004
Time: 21:13:48
Setup and Configure both of the Keyboard computers to match existing pc's for Florida home.
Delivered Contract to Denise. Which will cover this and ALL service call from 11/22/2004 to 01/01/2006.
Company_Name: Wrap And Send Services
Contact: Denise / Tom Sizer
New_Unlisted_Customer: N/A
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/22/2004
SystemNumber: N/A
Starttime: 9:30 am
FinishTime: 3:45 pm
ServicePerformed1: Installed the Windows XP Professional on both Keyboard computers. Downloaded all the latest patches. Tested ok.
ServicePerformed2: Copied all data from Ashley's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Ashley check system. Works ok.
ServicePerformed3: Copied all data from Tom's pc to one of the new pc. Configured both pc's to be identical. Setup the Comcast ISP settings for Florida internet connections. Had Tom check system. Works ok.
ServicePerformed4: repackaged the computers and showed Ashley what to do when she gets to Florida.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0
ContractHours: 6.15
CustSig: Signature On File
CompleteDate: 11/22/2004
Remote Name: 65.90.86.26
Remote User:
Date: 23 Nov 2004
Time: 21:12:46
Setup and Configure both of the Keyboard computers to match existing pc's for Florida home.
Delivered Contract to Denise. Which will cover this and ALL service call from 11/22/2004 to 01/01/2006.
Company_Name: AB Deburring Co.
Contact: Rob Wegman
New_Unlisted_Customer: N/A
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/22/2004
SystemNumber: STI-00023
Starttime: 9:00 AM
FinishTime: 3:00 PM
ServicePerformed1: woioieoeoidlkjdkjeo eejhe eeee.fdfsdfsdfffdf .fsdfsdfsdfd. fdsfdsfsdfffffddffffffkfkd kdkdkd dkd dkkd d,
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
CompleteDate: 11/22/2004
Remote Name: 65.90.86.26
Remote User:
Date: 23 Nov 2004
Time: 07:32:18
tewrtqretertewtwertwqertewrtwetwertewrtwertwertwetwetwetwetwertewrtewr
Company_Name: AB Deburring Co.
Contact: Rob Wegman
New_Unlisted_Customer: N/A
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/22/2004
SystemNumber: STI-00023
Starttime: 9:00 AM
FinishTime: 3:00 PM
ServicePerformed1: woioieoeoidlkjdkjeo eejhe eeee.fdfsdfsdfffdf .fsdfsdfsdfd. fdsfdsfsdfffffddffffffkfkd kdkdkd dkd dkkd d,
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
CompleteDate: 11/22/2004
Remote Name: 65.90.86.26
Remote User:
Date: 23 Nov 2004
Time: 07:31:38
tewrtqretertewtwertwqertewrtwetwertewrtwertwertwetwetwetwetwertewrtewr
Company_Name: AB Deburring Co.
Contact: Amy / Jeff Sizer
New_Unlisted_Customer: N/A
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/22/2004
SystemNumber: STI-00023
Starttime: 9:00 AM
FinishTime: 3:00 PM
ServicePerformed1: lsdga;sdkg;asdfl;kgh;alkgja;dflkga;sdlgka;sdlgkja;lgkja;sdlgkja;glkjlkglkjglkjgljkgl;k;lkj;ldksj;lksdj;lksdfjgasdfgasdfg
ServicePerformed2: fgadfgadfgas
ServicePerformed3: dfgadghasdfhadfh
ServicePerformed4: dfhadfhadfha
Part1: 5626456
Part4: 45643634
Part2: 4563456
Part5: 345646
Part3: 4564364
Part6: 345645643
BillableHours: 4.5
ContractHours: 4.5
CustSig: Signature On File
CompleteDate: 11/22/2004
Remote Name: 65.90.86.26
Remote User:
Date: 23 Nov 2004
Time: 01:12:58
g -lgklfdkgad;flkgja;ldsgja;dlfkgj;adlfkgj;adlfkgj;adlfkgj;adlfkgj;adlfkgj;adlfkgn;adlfkgja;dflkgnmadflkgadlfkgadlfkgna;dlkgna;dlkgna;ldskgna
rgadrgaergaehgasehsrhshsdhfsdfdfghsd
Company_Name: AB Deburring Co.
Contact: Rob Wegman
New_Unlisted_Customer: lorraine
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/22/2004
SystemNumber: STI-00023
Starttime: 9:00 AM
FinishTime: 3:00 PM
ServicePerformed1: Fixed the Adaptec Controller. 1
ServicePerformed2: Fixed the Adaptec Controller. 2
ServicePerformed3:
ServicePerformed4: Fixed the Adaptec Controller. 4
Part1: Parthedede 1
Part4: Parthedede 4
Part2: Parthedede 2
Part5: Parthedede 5
Part3: Parthedede 3
Part6: Parthedede 6
BillableHours: 1.5
ContractHours: 4.5
CustSig: Signature On File
CompleteDate: 11/22/2004
Remote Name: 65.90.86.26
Remote User:
Date: 23 Nov 2004
Time: 00:56:30
Repair Server
test workorder.
Company_Name: AB Deburring Co.
Contact: Rob Wegman
New_Unlisted_Customer: lorraine
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/22/2004
SystemNumber: STI-00023
Starttime: 9:00 AM
FinishTime: 3:00 PM
ServicePerformed1: Fixed the Adaptec Controller. 1
ServicePerformed2: Fixed the Adaptec Controller. 2
ServicePerformed3:
ServicePerformed4: Fixed the Adaptec Controller. 4
Part1: Parthedede 1
Part4: Parthedede 4
Part2: Parthedede 2
Part5: Parthedede 5
Part3: Parthedede 3
Part6: Parthedede 6
BillableHours: 1.5
ContractHours: 4.5
CustSig: Signature On File
CompleteDate: 11/22/2004
Remote Name: 65.90.86.26
Remote User:
Date: 23 Nov 2004
Time: 00:09:17
Repair Server
test workorder.
Company_Name: AB Deburring Co.
Contact: Rob Wegman
New_Unlisted_Customer: lorraine
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/22/2004
SystemNumber: STI-00023
Starttime: 9:00 AM
FinishTime: 3:00 PM
ServicePerformed1: Fixed the Adaptec Controller. 1
ServicePerformed2: Fixed the Adaptec Controller. 2
ServicePerformed3:
ServicePerformed4: Fixed the Adaptec Controller. 4
Part1: Parthedede 1
Part4: Parthedede 4
Part2: Parthedede 2
Part5: Parthedede 5
Part3: Parthedede 3
Part6: Parthedede 6
BillableHours: 1.5
ContractHours: 4.5
CustSig: Signature On File
CompleteDate: 11/22/2004
Remote Name: 65.90.86.26
Remote User:
Date: 23 Nov 2004
Time: 00:03:10
Repair Server
test workorder.
Company_Name: AB Deburring Co.
Contact: Rob Wegman
New_Unlisted_Customer: lorraine
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/22/2004
SystemNumber: STI-00023
Starttime: 9:00 AM
FinishTime: 3:00 PM
ServicePerformed1: Fixed the Adaptec Controller. 1
ServicePerformed2: Fixed the Adaptec Controller. 2
ServicePerformed: Fixed the Adaptec Controller. 3
ServicePerformed4: Fixed the Adaptec Controller. 4
Part1: Parthedede 1
Part4: Parthedede 4
Part2: Parthedede 2
Part5: Parthedede 5
Part3: Parthedede 3
Part6: Parthedede 6
BillableHours: 1.5
ContractHours: 4.5
CustSig: Signature On File
CompleteDate: 11/22/2004
Remote Name: 65.90.86.26
Remote User:
Date: 22 Nov 2004
Time: 23:49:08
Repair Server
test workorder.
Company_Name: AB Deburring Co.
Contact: Rob Wegman
New_Unlisted_Customer: lorraine
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
DateServiceReq: 11/22/2004
SystemNumber: STI-00023
Starttime: 9:00 AM
FinishTime: 3:00 PM
ServicePerformed1: Fixed the Adaptec Controller. 1
ServicePerformed2: Fixed the Adaptec Controller. 2
ServicePerformed: Fixed the Adaptec Controller. 3
ServicePerformed4: Fixed the Adaptec Controller. 4
Part1: Parthedede 1
Part4: Parthedede 4
Part2: Parthedede 2
Part5: Parthedede 5
Part3: Parthedede 3
Part6: Parthedede 6
BillableHours: 1.5
ContractHours: 4.5
CustSig: Signature On File
CompleteDate: 11/22/2004
Remote Name: 65.90.86.26
Remote User:
Date: 22 Nov 2004
Time: 23:37:43
Repair Server
test workorder.