Company_Name: Dr. Robert J Smyth, MD
Contact: Doris
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Back Office
DateServiceReq: 04/10/2010
CompleteDate: 04/17/2010
Starttime: 1:30 pm
FinishTime: 3:-- pm
ServicePerformed1: Replaced defective modem. Test all ok.
ServicePerformed2: THERE IS NO DIALTONE FROM THE PHONELINE. TESTED THE MODEM USING THE INTERNET PHONELINE AND IT WORKS OK. nEED TO CONTACT CINCINNATI BELL FOR REPAIR TO THE LINE.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Hayes V.90 External Voice Fax Modem - $ 79.99
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.154.102
Remote User: sarge7
Date: 17 Apr 2010
Time: 14:52:34

ServiceReqd

Replace defective modem

TechNotes

Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Denise-Home PC
DateServiceReq: 04/07/2010
CompleteDate: 04/07/2010
Starttime: 2:00 pm
FinishTime: 4:30 pm
ServicePerformed1: The USB cord came loose on the external backup drive. Tested all ok. Started a Full backup.
ServicePerformed2: Replaced the CPU and case cooling fans. Tested all ok.
ServicePerformed3: Reconnected the HP Photosmart printer. Tested all printers OK.
ServicePerformed4: Removed the REG Sweep software from computer. This software has been starting to corrupt files on other computers this is installed on.
Part1: Qty-01: Socket 775 CPU Cooling Fan Unit.
Part4:
Part2: Qty-01: Case Cooling Fan.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.75
CustSig: Signature On File
Remote Name: 65.185.10.60
Remote User: sarge7
Date: 07 Apr 2010
Time: 16:29:03

ServiceReqd

Cooling fans are loud. Check error msgs on backup.

TechNotes

Company_Name: Dr. Michael Rousseau
Contact: Mike
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI
DateServiceReq: 01/19/2010
CompleteDate: 01/21/2010
Starttime: 10:00am
FinishTime: 3:00pm
ServicePerformed1: I was able to troubleshoot the basement PC's connectivity problem and determined the cable had a loose wire. Replaced cable. He requested a new monitor so I picked a new Acer 19" up.
ServicePerformed2: Ran virus scan on Sony PC. Found ~30 different ones. Removed them all.
ServicePerformed3: Connected the wiring upstairs and replaced the old wallplate with a 2 hole one. Working perfectly.
ServicePerformed4:
Part1: 1 x Acer 19" LCD Monitor @ 119.99
Part4:
Part2: 1 x 2 hole wallplates (5pk) @ 9.99
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 6.00
CustSig: Signature On File
Remote Name: 74.136.161.129
Remote User: trevor
Date: 21 Jan 2010
Time: 16:13:42

ServiceReqd

Virus issues + install rj45 walljack for networking.

TechNotes

He wanted to upgrade his ram on the basement PC.

Company_Name: Dr. Michael Rousseau
Contact: Mike
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI
DateServiceReq: 01/19/2010
CompleteDate: 01/21/2010
Starttime: 10:00am
FinishTime: 3:00pm
ServicePerformed1: I was able to troubleshoot the basement pc
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 74.136.161.129
Remote User: trevor
Date: 21 Jan 2010
Time: 16:08:54

ServiceReqd

Virus issues + install rj45 walljack for networking.

TechNotes

Company_Name: Dr. Robert J Smyth, MD
Contact: Doris
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 12/23/2009
CompleteDate: 12/28/2009
Starttime: 8:00 pm
FinishTime: 10:30 pm
ServicePerformed1: Removed the Lemark printer setup and all programs from the front computer. Reinstalled the Lemark Printer with DRIVERS ONLY. The Lemark installs, as a default, all of its network monitoring tools and other non-essential programs which interferes with this type of network. Tested network and printer OK.
ServicePerformed2: Reconfigured the DSL Firewall router for the PC Anwhere. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 3.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.154.102
Remote User: sarge7
Date: 28 Dec 2009
Time: 22:34:51

ServiceReqd

Network not functioning.

TechNotes

I'll test the PC Anywhere when I get back to my office tonight.

Company_Name: Ohio Tax Service
Contact: Debi
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-
DateServiceReq: 12/01/2009
CompleteDate: 12/01/2009
Starttime: 2:30pm
FinishTime: 6:30pm
ServicePerformed1: Computer in front of Debi's had auto updates auto install, took it to manually install.
ServicePerformed2: Computer in rear room was having major issues. Did a repair with the XP disc, remapped the drives to the server.
ServicePerformed3: Installed PC anywhere on Debi's laptop, was able to connect from laptop to her desktop.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours: 4.00
CustSig: Signature On File
Remote Name: 74.136.161.129
Remote User: trevor
Date: 01 Dec 2009
Time: 19:34:11

ServiceReqd

PC anywhere on debi, misc. computer problems.

TechNotes

Did not touch the PCs they wanted to get rid of.

Company_Name: Dr. Robert J Smyth, MD
Contact: Doris
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Printer
DateServiceReq: 12/01/2009
CompleteDate: 12/01/2009
Starttime: 1:00pm
FinishTime: 2:30pm
ServicePerformed1: Changed option on the lexmark properties to print directly.
ServicePerformed2: Word 95 was messing up when she wanted to print certain pages, upgraded to 2000.
ServicePerformed3: Dr Smyth's pc lost sound but I was able get it back before I left by changing volume settings.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 70.61.156.251
Remote User: trevor
Date: 01 Dec 2009
Time: 15:04:23

ServiceReqd

Printer wasn't properly printing.

TechNotes

Might need new speakers for dr smyth.

Company_Name: AB Deburring Co.
Contact: Dale
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Dale
DateServiceReq: 11/26/2009
CompleteDate: 11/30/2009
Starttime: 12:45 pm
FinishTime: 12:45 pm
ServicePerformed1: Installed new 500gb HDD. Installed Fresh Windows XP Professional. Tested all ok.
ServicePerformed2: Installed the Symantec Antivirus End point. Tested all ok. Installed the Quckbooks Enterprise ED. Performed ALL Intuit Updates. Completed in 7 minutes. Completed without error.
ServicePerformed3: Delivered and setup pc at Dale's office desk. Installed all printers. Tested all ok. Reinstalled the Adobe Acrobat Standard ED. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 17.45
CustSig: Signature On File
Remote Name: 199.6.44.245
Remote User: sarge7
Date: 30 Nov 2009
Time: 12:47:06

ServiceReqd

Revamp entire computer.

TechNotes

Only install the Antivirus program. Will install the Ad-Aware after the "Beta" testing is done.

Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-DennisLaptop
DateServiceReq: 11/19/2009
CompleteDate: 11/21/2009
Starttime: 2:00pm
FinishTime: 9:00pm
ServicePerformed1: When I first started the laptop I could get past the windows loading screen but it error'd out with the following message: "lsass.exe application error the application failed to initialize properly" Also mentioned something about dnsapi.dll was missing. So I booted up via a bootdisk (first ran many scans through the disc and removed ~50 infections) and was able to replace the dnsapi.dll with a clean XP file from another PC.
ServicePerformed2: I noticed after a few reboots that it took awhile to load explorer so I looked to see what was running and noticed PhotoshopElementsDeviceConnect.exe was hogging resources, so after reading up I noticed that it was interfering with Norton products for some users. Removed the product.
ServicePerformed3: I then noticed Norton was out of date and seemed to be disabled by the infections. I used norton removal tool to get rid of old Norton products (I was getting errors that it couldn't shutdown Symantec event service), Sucessful. I then tried to install Endpoint which failed after many attempts (Symantec Service Framework has encountered a problem) which caused the install to roll back. Was able to block the trojan.banker via malwarebytes autoprotect (after windows update). Was then able to complete the Endpoint install.
ServicePerformed4: Scanning with Endpoint during the night and morning tomorrow to make sure it's gone. I will make another work order if any problems arise.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 7.00
CustSig: Signature On File
Remote Name: 74.136.161.129
Remote User: trevor
Date: 20 Nov 2009
Time: 01:15:35

ServiceReqd

Had problems booting into windows due to infections.

TechNotes

Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI
DateServiceReq: 11/19/2009
CompleteDate: 11/20/2009
Starttime: 10:00am
FinishTime: 12:00pm
ServicePerformed1: First I looked at the PC that was having the CD-ROM problem, noticed that the 4pin-sata adaptor + sata cables were removed.
ServicePerformed2: Went to microcenter picked up adaptor and reconnected the drive. I then found the hardware and make sure it was accessible.
ServicePerformed3: The other PC with the wireless problems was a simple fix, I connected a ps mouse/keyboard and logged in. I then connected the USB device and let it find each HIC compatible device. Installed the drivers and both worked right away.
ServicePerformed4: The back office PC was having issues with it saying Windows not vaild but I could not replicate the problem.
Part1: SATA Power Adapator @ $2.99
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 74.136.161.129
Remote User: trevor
Date: 20 Nov 2009
Time: 00:23:37

ServiceReqd

Wireless keyboard/mouse wouldn't connect, cd-rom wasn't being detected.

TechNotes

Company_Name: AB Deburring Co.
Contact: dale
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: stidale
DateServiceReq: 11/11/2009
CompleteDate: 11/11/2009
Starttime: 12:00
FinishTime: 3:00
ServicePerformed1: found a service running called p2p server disabled it and system hangups stopped.
ServicePerformed2: scanned with endpoint mabam no bugs.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3
CustSig: Signature On File
Remote Name: 206.53.157.140
Remote User: trevor
Date: 11 Nov 2009
Time: 15:41:17

ServiceReqd

System having issues

TechNotes

Company_Name: New / Unlisted--->
Contact: Fou
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Fou
DateServiceReq: 11/10/2009
CompleteDate: 11/10/2009
Starttime: 1:00pm
FinishTime: 1:15pm
ServicePerformed1: Updated adobe products to latest. Fixed the attachment issues. Changed font settings in outlook and made it default.
ServicePerformed2: Recieved check from Fou for Sarge.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .15
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 208.102.244.83
Remote User: trevor
Date: 10 Nov 2009
Time: 13:17:03

ServiceReqd

Email problems, attachment problems.

TechNotes

Company_Name: AB Deburring Co.
Contact: dale
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: stidale
DateServiceReq: 11/09/2009
CompleteDate: 11/09/2009
Starttime: 3:00pm
FinishTime: 4:30pm
ServicePerformed1: installed ad-aware, malware started in safe mode, ran scans sound ~2k worth of infections.
ServicePerformed2: removed all, restarted works great.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 206.53.153.142
Remote User: trevor
Date: 09 Nov 2009
Time: 16:32:29

ServiceReqd

Remove virii

TechNotes

Company_Name: AB Deburring Co.
Contact: Lorraine
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Lorraine
DateServiceReq: 10/13/2009
CompleteDate: 10/13/2009
Starttime: 12:30am
FinishTime: 2:30pm
ServicePerformed1: Reset onboard network card to default settings using the ntsh winsock reset. No luck.
ServicePerformed2: Hooked laptop up to current network connection, assigned IP was able to connect no problem.
ServicePerformed3: Took other network card out of the old machine, installed in new machine. Set ip 192.168.100.37 worked perfectly.
ServicePerformed4: No sign of viriuses.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.0
CustSig: Signature On File
Remote Name: 199.6.44.251
Remote User: trevor
Date: 13 Oct 2009
Time: 14:31:42

ServiceReqd

Could not connect to network.

TechNotes

Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Laptop
DateServiceReq: 09/26/2009
CompleteDate: 09/28/2009
Starttime: 2:30 pm
FinishTime: 5:00 pm
ServicePerformed1: Manually removed the hackerware. Installed new version of the Symantec Antivirus Endpoint Software. Tested all ok.
ServicePerformed2: Installed the newest version of the Ad-Aware Professional Anniversary Edition.
ServicePerformed3: Ran Full Scans from both new software scanners. Removed ALL infected files.
ServicePerformed4:
Part1: Qty-01: Ad-Aware Professional Anniversary Edition - $149.99
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.50
CustSig: Signature On File
Remote Name: 216.68.137.118
Remote User: sarge7
Date: 28 Sep 2009
Time: 16:19:46

ServiceReqd

Infected with Hackerware.

TechNotes

Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Laptop
DateServiceReq: 09/26/2009
CompleteDate: 09/28/2009
Starttime: 2:30 pm
FinishTime: 5:00 pm
ServicePerformed1: Manually removed the hackerware. Installed new version of the Symantec Antivirus Endpoint Software. Tested all ok.
ServicePerformed2: Installed the newest version of the Ad-Aware Professional Anniversary Edition.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 216.68.137.118
Remote User: sarge7
Date: 28 Sep 2009
Time: 16:18:32

ServiceReqd

Infected with Hackerware.

TechNotes

Company_Name: AB Deburring Co.
Contact: Dale
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-DALE
DateServiceReq: 09/03/2009
CompleteDate: 09/03/2009
Starttime: 2:30pm
FinishTime: 5:30pm
ServicePerformed1: Cloned old drive into new PC. Moved Fax Modem to new system. Installed SP3+Updates. 2nd Repaired XP. ALL OK
ServicePerformed2: Had issues with sending fax with Winfax 10.03. One fax became corrupted and would not send.
ServicePerformed3: Installed updates that weren't installed with the inital update and was able to clear that fax and send.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.00
CustSig: Signature On File
Remote Name: 199.6.44.234
Remote User: trevor
Date: 03 Sep 2009
Time: 17:36:08

ServiceReqd

Replace PC/Clone drive to new one.

TechNotes

Company_Name: Georgia Marshall
Contact: Geogria
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Georgia
DateServiceReq: 09/03/2009
CompleteDate: 09/03/2009
Starttime: 10:30am
FinishTime: 11:30am
ServicePerformed1: Cleaned dust from system and replaced old 80mm fan with 120mm fan.
ServicePerformed2: Fixed HP 3030 LJ so she could print to it. Configured server to print backups to HP 3030
ServicePerformed3: Took black PC that was in the daycare to office for sarge to recover data.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 199.6.44.234
Remote User: trevor
Date: 03 Sep 2009
Time: 17:32:20

ServiceReqd

System making loud whiney noises.

TechNotes

Company_Name: Wrap And Send Services
Contact: Kristie
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Kristie
DateServiceReq: 09/01/2009
CompleteDate: 09/01/2009
Starttime: 12:30pm
FinishTime: 1:30pm
ServicePerformed1: Uninstalled IE8, restarted. Reinstalled IE8 and reset it by going to the Advanced tab in options.
ServicePerformed2: Which cleared all addons and anything that would cause conflicts. Been using IE8 for 10 mins no lockup.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 216.68.137.118
Remote User: trevor
Date: 01 Sep 2009
Time: 13:23:43

ServiceReqd

Internet explorer locked up.

TechNotes

Company_Name: Wrap And Send Services
Contact: Kristie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-900 - Kristie
DateServiceReq: 08/31/2009
CompleteDate: 08/31/2009
Starttime: 6:30 pm
FinishTime: 11:25 PM
ServicePerformed1: Installed replacement 500gb hard drive. Cloned all data from defective drive to new. Completed ok.
ServicePerformed2: Reinstalled Windows XP Pro. Reinstalled Service Pack 3. Reinstalled Symantec Antivirus Corp 10. REMOVED Regsweep and Adware Alert. Tested all ok. Downloaded ALL of the Microsoft Updates. Tested all ok.
ServicePerformed3: Reinstalled the HP Scanner/Printer. Tested all ok. Reinstalled PcAnywhere 12.1 (For Backup Host)
ServicePerformed4: Set Automatic Updates to "Prompt" for install. Reinstalled AdWatch. Tested all ok.
Part1: Qty-01: Seagate 500GB IDE Hard Drive
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 6.25
CustSig: Signature On File
Remote Name: 216.68.137.118
Remote User: sarge7
Date: 31 Aug 2009
Time: 23:20:00

ServiceReqd

60GB Hard drive failing.

TechNotes

Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 08/21/2009
CompleteDate: 08/25/2009
Starttime: 11:30 am
FinishTime: 7:45 pm
ServicePerformed1: Installed replacement printer at Kristie's home. Setup remote printer at Kristie's office. Tested all ok.
ServicePerformed2: Installed Adobe Acrobat 9.0 Standard on Carol's PC. Saved Excel spreadsheet to PDF. Tested all ok. Setup the HP CM2320 Printer/Scanner on Carol's PC. Tested all ok.
ServicePerformed3: Attempted to install the RDP (Micorsoft's Remote Desktop) program on Robyn's PC. RDP will only work on one work station on a network that does not have a Terminal Server License. Installed GotoMyPC on Robyn's PC per Denise. Setup a second computer under the (denise.dehan@wss.cc) account. Installed the Client Software on Robyn's PC. Tested the GotoMyPC on Robyn's. Tested all ok. Setup the remote printing. Tested all ok.
ServicePerformed4: Robyn will call me after her dinner and I'll get her home pc connected to the new service.
Part1: Qty-01: Epson Artisan 800 All-n-One Scanner/Priner/Fax/Copier.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 8.00
CustSig: Signature On File
Remote Name: 216.68.137.118
Remote User: sarge7
Date: 25 Aug 2009
Time: 20:00:10

ServiceReqd

Install replacement printer at Kristie's home. Setup remote printer at Kristie's office. Install Adobe Acrobat 9.0 Standard on Carol's PC. Install GotoMyPC on Robyn's PC.

TechNotes

Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: ALL
DateServiceReq: 08/13/2009
CompleteDate: 08/17/2009
Starttime: 2:30 pm - 08/16/2009
FinishTime: 4:45 am - 08/17/2009
ServicePerformed1: Removed Windows 2008 Standard and install Windows 2003 Standard on the server. Reconfigured ALL users and access rights. Reconfigured network printers.
ServicePerformed2: Reinstalled the Backup System. Setup the Monday thru Sunday Daily Full Backup Schedules. Tested all ok. Ran the Sunday Backup. Backed up ok with printout.
ServicePerformed3: Reconfigured ALL workstations to connect to new OS. Reconfigured the PRO Series Software on ALL workstations. Tested all ok.(except "TAX-2". Needs Windows XP reinstalled.) Reinstalled the Symantec End Point 12 on all workstations. Tested all ok.
ServicePerformed4: Downloaded ALL workstations with Microsoft's Updates. Tested all ok. Copied all previous settings to each workstation. ** Need to comeback this morning to copy the emails from old login to new login. **
Part1: Qty-01 Windows 2003 Server R2 - 10 User CAL
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 14.75
CustSig: Signature On File
Remote Name: 70.61.156.251
Remote User: sarge7
Date: 17 Aug 2009
Time: 04:43:17

ServiceReqd

Remove Windows 2008 Standard and install Windows 2003 Standard

TechNotes

Pro Series works as it is supposed to now. Updated ALL workstations successfully. ** Will be back this morning to copy the emails from old login to new login on all workstations.**

Company_Name: Wrap And Send Services
Contact: Kristie-Home PC
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Kristie
DateServiceReq: 08/05/2009
CompleteDate: 08/06/2009
Starttime: 5:00 pm
FinishTime: 7:30 pm
ServicePerformed1: Manually remove the viruses in the safe-mode.
ServicePerformed2: Unistalled the SAV 10.0. Installed the Symantec Endpoint Antivirus software.
ServicePerformed3: Performed Full Virus Scan. Removed all remaining infected files. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
Remote Name: 208.102.96.7
Remote User: sarge7
Date: 06 Aug 2009
Time: 19:14:01

ServiceReqd

Cannot remove virus.

TechNotes

Company_Name: Kristie Thornton
Contact: Kristie
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Home
DateServiceReq: 07/08/2009
CompleteDate: 07/09/2009
Starttime: 11:00AM
FinishTime: 3:30PM
ServicePerformed1: On the veralink 327w DSL Box I turned off DHCP, I set the router to Bridge in WAN options. Also turned off firewall and wireless.
ServicePerformed2: Installed new netgear router/firewall. Tested connection. All OK. Set PC IP to 192.168.178.77, set printer to 192.168.178.71
ServicePerformed3: Did second repair function on XP, reinstalled SP3 and updated windows. All OK.
ServicePerformed4: Tested printer, internet, email all working.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.5
CustSig: Signature On File
Remote Name: 216.196.164.163
Remote User: trevor
Date: 09 Jul 2009
Time: 15:22:32

ServiceReqd

Install firewall/router, fix issues with slow loading of the computer and freezes of internet explorer.

TechNotes

Company_Name: Rechtin Heating & Air
Contact: Tom Jr
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Tom
DateServiceReq: 06/18/2009
CompleteDate: 06/19/2009
Starttime: 12:00 pm
FinishTime: 2:30 pm
ServicePerformed1: Removed all infected files manually. Install Symantec Endpoint Client.
ServicePerformed2: Configured to remove all infected programs and files.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.75
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 66.117.231.86
Remote User: sarge7
Date: 19 Jun 2009
Time: 14:25:31

ServiceReqd

Virus Infected.

TechNotes

Will send NSC Contract for 5-Laptops, 12-Desktops 2-Servers- 1-Plotter. Also send quote for the Symantec EndPoint Server 25-User Program. ASAP. NOTE: Will not send bill for the prior service calls and this call if NSC Contract is approved.

Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Carrie-Server
DateServiceReq: 06/04/2009
CompleteDate: 06/08/2009
Starttime: 12:30 pm
FinishTime: 2:00 pm
ServicePerformed1: Performed manual cleaning of Carrie's PC. Full of dog hair. Tested all ok.
ServicePerformed2: Cleaned the tape drive on server. The read/write heads on the tape drive are worn. Will monitor the backup. If this umit fails again we will need to replace it.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 216.68.216.26
Remote User: sarge7
Date: 08 Jun 2009
Time: 13:44:28

ServiceReqd

Carrie's PC is making noises from the internal cooling fans. The server's tape backup not working.

TechNotes

Will Send Trevor up to clean the rest of the computers.

Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Dennis/Dave
DateServiceReq: 06/04/2009
CompleteDate: 06/04/2009
Starttime: 1:00 pm
FinishTime: 3:30 pm
ServicePerformed1: Reconfigured the Net Use LPT1 on both Dennis and Dave's pc for startup to (persistent:yes). Reconfigured the GearCal.bat files on both pc's. Removed the net use lines from batch.
ServicePerformed2: Fixed the Internet settings on Dave's pc. Internet 8.0 not finished with setup. Tested all ok.
ServicePerformed3: Removed the "Pareto Logic" program from Dennis's pc.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.75
CustSig: Signature On File
Remote Name: 24.172.133.14
Remote User: sarge7
Date: 04 Jun 2009
Time: 15:32:50

ServiceReqd

Fix Gearcal. Dave's Internet.

TechNotes

WHEN USING THE GEARCAL PROGRAM HIT THE (F10) KEY AFTER HITTING THE (P) KEY,TO GET THE PRINTOUT FROM THE PRINTER.

Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-OFC-HM
DateServiceReq: 05/29/2009
CompleteDate: 06/01/2009
Starttime: 2:45 pm
FinishTime: 6:30 pm
ServicePerformed1: Replaced DVD drives on Jerry and Center office. Tested all ok.
ServicePerformed2: Upgraded Jerry's Home pc to Windows XP Pro .Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Windows XP PRO SP-3
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.45
CustSig: Signature On File
Remote Name: 65.40.66.166
Remote User: sarge7
Date: 01 Jun 2009
Time: 18:02:17

ServiceReqd

Replace DVD drives on Jerry and Center office. Upgrade Jerry's Home pc to Windows XP Pro

TechNotes

Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-WS4
DateServiceReq: 05/28/2009
CompleteDate: 05/29/2009
Starttime: 10:00 am
FinishTime: 2:00 pm
ServicePerformed1: Reinstalled windows into new dir /winxp. Installed drivers etc. All ok.
ServicePerformed2: Installed E2 on user ws4. Placed shortcuts to programs on desktop.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.00
CustSig: Signature On File
Remote Name: 24.172.133.14
Remote User: trevor
Date: 29 May 2009
Time: 13:46:07

ServiceReqd

Reinstalled windows into new dir /winxp

TechNotes

Sarge: Need to configure msdos program for printing and install gearcals.

Company_Name: New / Unlisted--->
Contact: Jim Moses
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-XCUBE
DateServiceReq: 05/28/2009
CompleteDate: 05/28/2009
Starttime: 11:00am
FinishTime: 3:00pm
ServicePerformed1: Replaced bad drive with RMA drive. Installed old software and setup email. All other data was lost.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 4.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 208.102.96.120
Remote User: trevor
Date: 29 May 2009
Time: 11:30:21

ServiceReqd

Harddrive failure.

TechNotes

Company_Name: Respiratory Consultants, Inc.
Contact: Georgia
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI- Michelle
DateServiceReq: 05/26/2009
CompleteDate: 05/26/2009
Starttime: 3:30 pm
FinishTime: 5:00 pm
ServicePerformed1: The 25ft patch cable has short on 3-6. Did not have any replacement plugins. They will purchase a 30ft locally.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .45
ContractHours: .00
CustSig: Signature On File
Remote Name: 199.6.48.33
Remote User: sarge7
Date: 26 May 2009
Time: 16:59:58

ServiceReqd

No connection to network.

TechNotes

Company_Name: Rechtin Heating & Air
Contact: Tom Goetz
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-TOMGOETZ
DateServiceReq: 05/06/2009
CompleteDate: 05/06/2009
Starttime: 11:33 am
FinishTime: 2:45 pm
ServicePerformed1: Removed viruses from pc. Installed new scanning programs.
ServicePerformed2: Performed all Microsoft updates and downloaded the latest version of IE-8
ServicePerformed3: Tedted all ok
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 66.117.231.86
Remote User: sarge7
Date: 06 May 2009
Time: 14:41:12

ServiceReqd

Internet locks up.

TechNotes

Company_Name: Rechtin Heating & Air
Contact: Tom Goetz
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-TOMGOETZ
DateServiceReq: 05/06/2009
CompleteDate: 05/06/2009
Starttime: 11:33 am
FinishTime: 2:45 pm
ServicePerformed1: Removed vourses from pc. Installed new scanning programs.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 66.117.231.86
Remote User: sarge7
Date: 06 May 2009
Time: 14:39:54

ServiceReqd

Internet locks up.

TechNotes

Company_Name: Rechtin Heating & Air
Contact: Tom Goetz
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-TOMGOETZ
DateServiceReq: 05/06/2009
CompleteDate: 05/06/2009
Starttime: 11:33 am
FinishTime: 2:45 pm
ServicePerformed1: Removed vourses from pc. Installed new scanning programs.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 66.117.231.86
Remote User: sarge7
Date: 06 May 2009
Time: 14:39:53

ServiceReqd

Internet locks up.

TechNotes

Company_Name: Wrap And Send Services
Contact: Kristie
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-KristieHome
DateServiceReq: 05/04/2009
CompleteDate: 05/05/2009
Starttime: 1:00pm
FinishTime: 2:30pm
ServicePerformed1: Upgraded from 2000 to XP Pro. Activated, installed updates, then installed SP3.
ServicePerformed2: Next day I had to reinstall SP3, was corrupt I guess. All OK after 2nd install of SP3.
ServicePerformed3: Installed IE8. Able to connect to Work PC through PCAnywhere.
ServicePerformed4: Moved modem/router from living room to where the PC resides now. Hooked it up directly all OK.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 216.196.167.241
Remote User: trevor
Date: 05 May 2009
Time: 14:42:20

ServiceReqd

Upgraded To XP Pro

TechNotes

Company_Name: AB Deburring Co.
Contact: Lorraine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 04/13/2009
CompleteDate: 04/13/2009
Starttime: 11:30 am
FinishTime: 3:00 pm
ServicePerformed1: Reconfigured Shipping HP4650N Printer. Connected all users to this printer. Tested all ok
ServicePerformed2: Deleted more files from server from the backup scheme. Will monitor tonights backup.
ServicePerformed3: Changed the Proxy server internet port to 81. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.75
CustSig: Signature On File
Remote Name: 199.6.44.226
Remote User: sarge7
Date: 13 Apr 2009
Time: 14:57:19

ServiceReqd

Reconfigure Shipping HP4650N Printer. Connect all users to this printer. Delivered the truessing connectors and a tape gun to the RL5000. Internet connection not working. Backup still requires 2 tapes to finish.

TechNotes

Will order an EXT 1-Terabyte 2-Drive Backup system for the server. No tapes will be needed.

Company_Name: AB Deburring Co.
Contact: Lorraine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 04/13/2009
CompleteDate: 04/13/2009
Starttime: 11:30 am
FinishTime: 3:00 pm
ServicePerformed1: Reconfigured Shipping HP4650N Printer. Connected all users to this printer. Tested all ok
ServicePerformed2: Deleted more files from server from the backup scheme. Will monitor tonights backup.
ServicePerformed3: Changed the Proxy server internet port to 81. Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.75
CustSig: Signature On File
Remote Name: 199.6.44.226
Remote User: sarge7
Date: 13 Apr 2009
Time: 14:55:58

ServiceReqd

Reconfigure Shipping HP4650N Printer. Connect all users to this printer. Delivered the truessing connectors and a tape gun to the RL5000. Internet connection not working. Backup still requires 2 tapes to finish.

TechNotes

Company_Name: Wrap And Send Services
Contact: Robyn
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ROBYN
DateServiceReq: 04/09/2009
CompleteDate: 04/09/2009
Starttime: 4:30pm
FinishTime: 6:30pm
ServicePerformed1: Installed MalwareBytes, scanned found 30+ infected mainly all Vundo.H
ServicePerformed2: Quarantined and removed. Restarted, 4 files returned was unable to access safe mode.
ServicePerformed3: Installed ComboFix, ran and removed the remaining pesky bugs.
ServicePerformed4: Reinstalled Adobe Acrobat 7.0STD
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 216.68.137.118
Remote User: trevor
Date: 09 Apr 2009
Time: 18:17:55

ServiceReqd

Vundo.H and BHO found.

TechNotes

ComboFix is located at: http://www.combofix.org/ Malware Bytes AntiMalware: http://www.malwarebytes.org/ I also installed Hijackthis. Those 3 seem to do the best on Vundo.H

Company_Name: Wrap And Send Services
Contact: Mike
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Sarge
Tech3: Select Tech
SystemNumber: STI-
DateServiceReq: 04/01/2009
CompleteDate: 04/01/2009
Starttime: 9:00am
FinishTime: 11:00am
ServicePerformed1: Ran Ad-Aware 2009 and Regsweep 2009 on both systems. Found few bugs and spyware. Removed. Rescanned all OK
ServicePerformed2: Installed IE8 on both machines. Mike J.'s kept giving data execution prevention errors on opening new tabs and closing.
ServicePerformed3: Uninstalled IE8 and installed IE7. Reinstalled IE8 still recieved problems with DEP.
ServicePerformed4: I then tried to start IE8 with no addons and recieved no DEP error. Defragged both machines.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 75.150.242.209
Remote User: trevor
Date: 02 Apr 2009
Time: 11:28:24

ServiceReqd

Clean up two laptops (mike j. mike e.)

TechNotes

data execution prevention error was being caused by "Sony Browser Search Assistant" in the addons on IE8. Removed via registry search.

Company_Name: Wrap And Send Services
Contact: Mike
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Sarge
Tech3: Select Tech
SystemNumber: STI-
DateServiceReq: 04/01/2009
CompleteDate: 04/01/2009
Starttime: 9:00am
FinishTime: 11:00am
ServicePerformed1: Ran Ad-Aware 2009 and Regsweep 2009 on both systems. Found few bugs and spyware. Removed. Rescanned all OK
ServicePerformed2: Installed IE8 on both machines. Mike J.'s kept giving data execution prevention errors on opening new tabs and closing.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 75.150.242.209
Remote User: trevor
Date: 02 Apr 2009
Time: 11:25:46

ServiceReqd

Clean up two laptops (mike j. mike e.)

TechNotes

Company_Name: Accurate Gear MGF. Co., Inc.
Contact: dennis
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STIdave
DateServiceReq: 05/20/2009
CompleteDate: 05/20/2009
Starttime: 11:30am
FinishTime: 3:00pm
ServicePerformed1: Cloned data from old pc to new temp. system. Repaired then activation failed so I did another repair and it worked.
ServicePerformed2: Reinstalled drivers and reset the ip back.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.00
CustSig: Signature On File
Remote Name: 24.172.133.14
Remote User: trevor
Date: 19 Mar 2009
Time: 13:52:45

ServiceReqd

Clone old drive into new temp system

TechNotes

Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-DSL
DateServiceReq: 03/19/2009
CompleteDate: 03/19/2009
Starttime: 12:00 pm
FinishTime: 1:00 pm
ServicePerformed1: Re-programmed the Westell 6100 DSL for Bridge Mode Only configuration. tested all ok.
ServicePerformed2: Re-programmed the Netgear Firewall to the Static IP numbers provided by Zoomtown. Tested all ok.
ServicePerformed3: Tested workstations work ok.
ServicePerformed4: Checked the tape backup system. Need replacement drive and tapes.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.5
CustSig: Signature On File
Remote Name: 216.68.216.26
Remote User: sarge7
Date: 19 Mar 2009
Time: 12:03:53

ServiceReqd

Re-program the Westell 6100 DSL for Bridge Mode Only configuration.

TechNotes

Company_Name: Ohio Tax Service
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Pam / TAX5
DateServiceReq: 03/10/2009
CompleteDate: 03/10/2009
Starttime: 11:45 am
FinishTime: 2:30 pm
ServicePerformed1: Had to replace the network card on Pam's pc. Tested all ok
ServicePerformed2: Reinstalled the SP3 on the Tax-5 Pc. Defragged hard drive. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: qty-01: Netgear NIC Card. $24.99
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.75
CustSig: Signature On File
Remote Name: 70.61.156.251
Remote User: sarge7
Date: 11 Mar 2009
Time: 13:24:57

ServiceReqd

Pam's pc no connection to network after power outage. Tax-5 same problem

TechNotes

Company_Name: Brownstown Family Medical
Contact: Phyllis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Phyllis PC
DateServiceReq: 03/09/2009
CompleteDate: 03/10/2009
Starttime: 12:00 pm
FinishTime: 3:00 pm
ServicePerformed1: Fix activation and reinstalled pcanywhere. Tested with Steve Lohman ok.
ServicePerformed2: Tested the POM "Lightning Bolt" feature. Saved setting tested fine.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 5.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 173.53.133.200
Remote User: sarge7
Date: 10 Mar 2009
Time: 14:20:04

ServiceReqd

Won't active or send out Electron claims.

TechNotes

NOTE: The hours to billed will all be on the same invoice which will cover the last service call when delivered back PC.

Company_Name: Rechtin Heating & Air
Contact: John
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-JOHN
DateServiceReq: 02/26/2009
CompleteDate: 02/26/2009
Starttime: 3:00pm
FinishTime: 4:00pm
ServicePerformed1: Checked registry found garbage in the /run keys. Vundo installed in several locations in the windows dir as legit looking names. services.exe etc.
ServicePerformed2: Installed MBAM (malwarebytes antimalware), ran 3 scans which cleaned the system of vundo and other downloaded files.
ServicePerformed3: Setup his isoc.net webmail to auto log in again. Changed his password.
ServicePerformed4: Fixed printer issue on Toms PC to print downstairs, IP was configed wrong. Fixed sound issues for Tom JR's PC.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 75.150.242.209
Remote User: trevor
Date: 26 Feb 2009
Time: 18:48:40

ServiceReqd

Clean John's PC of infections.

TechNotes

Company_Name: Dr. David Dollens
Contact: dollen
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: sti-switch
DateServiceReq: 02-24-2009
CompleteDate: 02-24-2009
Starttime: 12:00pm
FinishTime: 12:30pm
ServicePerformed1: replaced netgear switch with new dlink 16 port gigabit
ServicePerformed2: found piece of electrical tape in old switch.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 209.183.51.17
Remote User: trevor
Date: 24 Feb 2009
Time: 13:04:59

ServiceReqd

Switch was making noise.

TechNotes

Not sure exact price on switch should be $199

Company_Name: Dr. Stephen Curran
Contact: Martha
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ROUTER
DateServiceReq: 02/12/2009
CompleteDate: 02/12/2009
Starttime: 9:30am
FinishTime: 10:00am
ServicePerformed1: Replaced linksys firewall/router with netgear rp614
ServicePerformed2: Set LAN ip to 192.168.100.101 turned dhcp off.
ServicePerformed3: Everyone was able to connect.
ServicePerformed4:
Part1: 1x Netgear RP614 at $47.89
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 75.150.242.209
Remote User: trevor
Date: 12 Feb 2009
Time: 12:41:30

ServiceReqd

Replace router/firewall by the server.

TechNotes

Company_Name: Rechtin Heating & Air
Contact: Tom Goetz
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-TGOETZ
DateServiceReq: 02/11/2008
CompleteDate: 02/11/2008
Starttime: 2:00pm
FinishTime: 6:00pm
ServicePerformed1: Scanned with MalwareBtyes-Antimalware found Vundo.h among other ones that it downloaded.
ServicePerformed2: Attempted removal on quite a few occasions but was unsucessful. I was forced to pull the system and work from home.
ServicePerformed3: I then spent hours on removing every little bug it installed.
ServicePerformed4: I used hijackthis along with malwarebytes to completely remove the bugs. Vundo fix couldn't locate any vundo related files. System will be delivered at 8am.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.00
CustSig: Signature On File
Remote Name: 74.132.77.154
Remote User: trevor
Date: 11 Feb 2009
Time: 21:16:58

ServiceReqd

Infected email attachment system needed heavy cleaning.

TechNotes

C:\WINDOWS\system32\frmwrk32.exe along with C:\WINDOWS\system32\ntdll64.exe seemed to be where my problems were coming from. DialAFix was used to remove the polices created by the frmwrk32 and ntdll64 which removed task manager etc. Also the email was from huxley.com which said the attached file was an application that he has supposedly filled out. Why he opened it if he knew he didn't fill it out is beyond me. Starware reg entries were created.

Company_Name: Control-O-Fax
Contact: Steve
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-VPN
DateServiceReq: 01/20/2009
CompleteDate: 02/04/2009
Starttime: 3:00 pm 01/20/2009
FinishTime: 4:00 PM 02/04/2009
ServicePerformed1: Setup and reconfigured the VPN's for both locations. Tested locally ok.
ServicePerformed2: Tested the connection remotely at the FL with Steve. Tested ok.
ServicePerformed3: Fixed the Network connection problem with Jenny. The jack was disabled. Tested all ok.
ServicePerformed4: Fixed the DOT NetframeWork on the other two workstations.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 15.75
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 70.62.239.106
Remote User: sarge7
Date: 04 Feb 2009
Time: 16:16:31

ServiceReqd

Finish with the VPN install fron CIN to FL.

TechNotes

Company_Name: GVSS
Contact: Nita
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-all
DateServiceReq: 02/02/2009
CompleteDate: 02/02/2009
Starttime: 1:30 pm
FinishTime: 3:30 pm
ServicePerformed1: The drive-0 of the mirrored drives has failed. Booted from the secondary drive.
ServicePerformed2: Initiated the Resync command. It is 45% complete.
ServicePerformed3: Reconfigured the print jobs stuck in the queue. All printing ok. Installed the Symantec Antivirus Client software on this server.
ServicePerformed4: When the resync has completed. They will call me for more instructions.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 2.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 74.219.194.109
Remote User: sarge7
Date: 02 Feb 2009
Time: 15:35:07

ServiceReqd

Server keeps rebooting.

TechNotes

If drive - 0 fails again. This drive must be replaced. Call Sarge. I

Company_Name: GVSS
Contact: Nita
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-all
DateServiceReq: 02/02/2009
CompleteDate: 02/02/2009
Starttime: 1:30 pm
FinishTime: 3:30 pm
ServicePerformed1: The drive-0 of the mirrored drives has failed. Booted from the secondary drive.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 74.219.194.109
Remote User: sarge7
Date: 02 Feb 2009
Time: 15:31:06

ServiceReqd

Server keeps rebooting.

TechNotes

Company_Name: Dr. Michael Rousseau
Contact: Mike
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Internet
DateServiceReq: 02/02/2009
CompleteDate: 02/02/2009
Starttime: 1:30pm
FinishTime: 2:30pm
ServicePerformed1: Rebooted router, switch and modem for 1 min.
ServicePerformed2: Chagned DNS servers on each PC to 192.168.0.1
ServicePerformed3: Installed new printer to ip: 192.168.0.21 HP Color LaserJet CP1510. Installed to each PC.
ServicePerformed4: Wireless / LAN computers all connecting to internet.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 98.28.131.242
Remote User: trevor
Date: 02 Feb 2009
Time: 14:53:19

ServiceReqd

Computers unable to connect to internet.

TechNotes

Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-1005
DateServiceReq: 01/22/2009
CompleteDate: 01/23/2009
Starttime: 10:00 am
FinishTime: 2:30 pm
ServicePerformed1: Replaced Reva's PC with Upgraded All-N-One PC.
ServicePerformed2: Installed and ran the scan on CADD pc.
ServicePerformed3: Removed old AVG software on Larry's and replace with new.
ServicePerformed4: Fixed the Phone jack for Ext:16.
Part1: QTY-01: See Invoice
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 9.5
CustSig: Signature On File
Remote Name: 199.6.44.232
Remote User: sarge7
Date: 23 Jan 2009
Time: 14:29:58

ServiceReqd

Replace Reva's PC with Upgraded All-N-One PC. Install and run scan on CADD pc. Fix the Phone jack for Ext:16. Remove Old AVG software on Larry's and replace with new.

TechNotes

Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-
DateServiceReq: 01/21/2009
CompleteDate: 01/21/2009
Starttime: 5:00
FinishTime: 7:00
ServicePerformed1: Cloned harddrive out of old machine into new cybernet. ALL OK.
ServicePerformed2: Did a repair and installed drivers. ALL OK.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.00
CustSig: Signature On File
Remote Name: 75.150.242.209
Remote User: trevor
Date: 22 Jan 2009
Time: 19:44:44

ServiceReqd

Replace old pc.

TechNotes

Company_Name: New / Unlisted--->
Contact: Kristie Thorton
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-
DateServiceReq: 01/15/2009
CompleteDate: 01/15/2009
Starttime: 2:20
FinishTime: 2:40
ServicePerformed1: Router / Modem needed a reboot to clear whatever problems it was having.
ServicePerformed2: I arrived and was able to connect right away.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.20
CustSig: Signature On File
Remote Name: 216.196.167.241
Remote User: trevor
Date: 14 Jan 2009
Time: 14:59:10

ServiceReqd

Wireless would kick off.

TechNotes

Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Carol
DateServiceReq: 12/22/2008
CompleteDate: 12/23/2008
Starttime: 7:45 am
FinishTime: 11:15 am
ServicePerformed1: Imported ALL contacts and messages from the corrupt Identity Folder to Ner Identity "Main Identity" Folder created.
ServicePerformed2: Setup both Email Accounts. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.75
CustSig: Signature On File
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 23 Dec 2008
Time: 11:25:43

ServiceReqd

Outlook Express Switched Identities to blank.

TechNotes

Need to upgrade the hardware on this Pentium III 866Mhz AOpen AXS3 Motherboard w/512 MB RAM. w/30GB Hard drive. Windows XP Pro SP3. ASAP

Company_Name: Jeff Wyler - Eastgate Body Shop
Contact: Leanne
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 11/21/2008
CompleteDate: 11/21/2008
Starttime: 11:30 am
FinishTime: 12:00 pm
ServicePerformed1: Updated Pathways and Graphics successfuly.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: trevor
Date: 21 Nov 2008
Time: 11:11:18

ServiceReqd

November pathways update.

TechNotes

Company_Name: Dr. Robert J Smyth, MD
Contact: Doris
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 11/18/2008
CompleteDate: 11/19/2008
Starttime: 12:30 pm
FinishTime: 5:30 pm
ServicePerformed1: Manually removed ALL of the "Hacked" false Antivirus programs that were installed . Reinstalled the Symantec AntiVirus 10.4 and installed the Regsweep and AdAware Alert programs to eliminate this problem again.
ServicePerformed2: Tested all ok. Reinstalled then PcAnyhere. Had Doris test all ok. Tested printing ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: RegSweep Single User.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 6.5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 69.61.154.102
Remote User: sarge7
Date: 19 Nov 2008
Time: 17:26:22

ServiceReqd

Server is infected with virus. Need to manually remove infections.

TechNotes

Company_Name: Rechtin Heating & Air
Contact: John
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Account
DateServiceReq: 11/18/2008
CompleteDate: 11/18/2008
Starttime: 9:30 am
FinishTime: 10:00 am
ServicePerformed1: Reinstalled the Office 2000 Pro. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: .5
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 66.117.231.86
Remote User: sarge7
Date: 18 Nov 2008
Time: 10:13:34

ServiceReqd

Reinstall MS Office 2000 Pro. Not working.

TechNotes

Company_Name: AB Deburring Co.
Contact: Lorraine
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Lorraine
DateServiceReq: 11/14/2008
CompleteDate: 11/14/2008
Starttime: 2:30pm
FinishTime: 4:30pm
ServicePerformed1: Cloned old harddrive into new computer. All OK.
ServicePerformed2: Reinstalled 2000 to update the drivers. All OK.
ServicePerformed3: Upgraded to XP Pro. All OK.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.0
CustSig: Signature On File
Remote Name: 199.6.44.242
Remote User: trevor
Date: 14 Nov 2008
Time: 16:41:12

ServiceReqd

Clone and upgrade to xp.

TechNotes

Company_Name: Control-O-Fax
Contact: Steve
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Wiring
DateServiceReq: 11/14/2008
CompleteDate: 11/14/2008
Starttime: 11:30am
FinishTime: 2:00pm
ServicePerformed1: Ran 8 strands of cat5e cable.
ServicePerformed2: Had to run through doorway because wasn't sure what was inside walls.
ServicePerformed3: Hung phone system also.
ServicePerformed4:
Part1: Clutch Drive Ryhboi Drill ($39.97)
Part4:
Part2: Screws: ($3.70)
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.5
CustSig: Signature On File
Remote Name: 199.6.44.242
Remote User: trevor
Date: 14 Nov 2008
Time: 16:39:06

ServiceReqd

Ran 8 CAT5E cables and hung phone system.

TechNotes

Had to buy a new drill and screws. Clutch Drive Ryhboi ($39.97); Screws: ($3.70)

Company_Name: H & S Screw
Contact: Jerry
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-JerryPC
DateServiceReq: 11/05/2008
CompleteDate: 11/06/2008
Starttime: 3:30 pm
FinishTime: 1:45 pm
ServicePerformed1: Delivered new pc to Jerry's office. Cloned all data to ne pc.
ServicePerformed2: Installed nWindows XP Pro upgrade on pc. Tested all ok.
ServicePerformed3: Installed a Parallel port to USB adapter for HP4200 printer.
ServicePerformed4:
Part1: Qty-01: Invoice#08-110608-1
Part4:
Part2: Qty-01: Parallel to USB Adapter Cable.
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 7.75
CustSig: Signature On File
Remote Name: 65.40.66.133
Remote User: sarge7
Date: 06 Nov 2008
Time: 13:44:20

ServiceReqd

Install new pc.

TechNotes

Company_Name: New / Unlisted--->
Contact: Lisa
New_Unlisted_Customer: Lisa Hilty
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Lisahilty
DateServiceReq: 11/05/2008
CompleteDate: 11/05/2008
Starttime: 11:30am
FinishTime: 5:30pm
ServicePerformed1: Scanned the system found 490 bugs. All were successfully deleted. Rescanned clean.
ServicePerformed2: Reinstalled SP3 in an attempt to repair the slow my computer load time. Did not help.
ServicePerformed3: Reinstalled SAV, Adware Alert and Regsweep. Installed Yahoo Messenger.
ServicePerformed4: Finally found a Dcom error in event log that related to our hang problem. I researched it further and found it had to do with Windows Image Acquisition service. See notes for more information.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 6.00
CustSig: Signature On File
Remote Name: 75.150.242.209
Remote User: trevor
Date: 05 Nov 2008
Time: 17:35:01

ServiceReqd

Running slow, "My Computer" took ages to load.

TechNotes

Exact error in Event Viewer under System: "The server {A1F4E726-8CF1-11D1-BF92-0060081ED811} did not register with DCOM within the required timeout." Searching for the {A1F4E726 string lead me to this website: http://support.microsoft.com/default.aspx?scid=kb;en-us;819017 Also: http://www.tek-tips.com/viewthread.cfm?qid=1071537 Info on above site in case it's taken down: I should note another workaround, which is to remove the DCOM references from the WIA Service. Start, Run, Regedit Locate: HKEY_CLASSES_ROOT\AppID\{A1F4E726-8CF1-11D1-BF92-0060081ED811} HKEY_CLASSES_ROOT\CLSID\{A1F4E726-8CF1-11D1-BF92-0060081ED811} Either export the keys and remove them, or rename the keys by right clicking, Rename,and add something like a '@' symbol to the beginning of the Name. Reboot. Now set the WIA service to disabled by a Start, Run, services.msc Note setting WIA service to disabled gave me some problems with opening windows. So just delete the 2 registry keys.

Company_Name: Rechtin Heating & Air
Contact: Tom
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-AccountPC
DateServiceReq: 11/04/2008
CompleteDate: 11/04/2008
Starttime: 12:30 pm
FinishTime: 1:30 pm
ServicePerformed1: The problem was with the server. Reconfigured the installed protocols on server tested all ok.
ServicePerformed2: Reconfigured the Account pc. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 66.117.231.86
Remote User: sarge7
Date: 04 Nov 2008
Time: 13:27:46

ServiceReqd

Not connected to local network.

TechNotes

Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Trevor
Tech3: Select Tech
SystemNumber: STI-Jodie PC
DateServiceReq: 10/22/2008
CompleteDate: 10/23/2008
Starttime: 11:00 am-10/22/2008
FinishTime: 1:45 pm-10/23/2008
ServicePerformed1: Replaced failing 80GB hard drive with 250GB hard drive. Cloned all data from bad drive. Tested all ok.
ServicePerformed2: Reinstalled the Windows 2000 Pro OS due to damaged files. Tested all ok. Reinstalled the Symantec Antivirus Client from 9.0 to 10.1. Tested all ok.
ServicePerformed3: Scanned and removed several dozen infected files.
ServicePerformed4: Delivered computer back to Jodie's office. Installed the pc to neywork. Reconfigured the Netware Client. Tested all ok.
Part1: Qty-01: Maxtor 250 GB SATA HDD.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 10.75
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 23 Oct 2008
Time: 14:02:30

ServiceReqd

Jodie's pc has boot fatal error.

TechNotes

Company_Name: Jeff Wyler - Florence Body Shop
Contact: Leanne
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 10/22/2008
CompleteDate: 10/22/2008
Starttime: 11:30 am
FinishTime: 12:00 pm
ServicePerformed1: Updated Pathways and Graphics successfuly.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.50
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: trevor
Date: 22 Oct 2008
Time: 11:54:19

ServiceReqd

Pathways update.

TechNotes

Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Dennis
DateServiceReq: 10/21/2008
CompleteDate: 10/21/2008
Starttime: 11:30 am
FinishTime: 2:30 pm
ServicePerformed1: The "Protective Storage System Provider" subkey is corrupt.
ServicePerformed2: goto (http://support.microsoft.com/kb/290684) for directions to remove the subkey folders.
ServicePerformed3: Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.75
CustSig: Signature On File
Remote Name: 199.6.44.237
Remote User: sarge7
Date: 21 Oct 2008
Time: 14:24:57

ServiceReqd

Outlook Express and Microsoft Outlook will not save passwords.

TechNotes

Company_Name: Parktown Cooperative Homes, Inc.
Contact: Angela
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Angela-PC
DateServiceReq: 10/20/2008
CompleteDate: 10/20/2008
Starttime: 1:00 pm
FinishTime: 2:00 pm
ServicePerformed1: Reconfigured the Outlook Express program per Angela settings. Tested all ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 216.68.153.150
Remote User: sarge7
Date: 20 Oct 2008
Time: 14:04:23

ServiceReqd

Outlook Express program not working correctly

TechNotes

NOTE: Charges include trip charge.

Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 10/15/2008
CompleteDate: 10/15/2008
Starttime: 4:30 pm
FinishTime: 5:00 pm
ServicePerformed1: Updated Pathways and Grahpics Sucessfully.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: trevor
Date: 15 Oct 2008
Time: 16:57:12

ServiceReqd

Pathways upgdate.

TechNotes

Company_Name: Wrap And Send Services
Contact: Denise
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Denise-Home PC
DateServiceReq: 10/08/2008
CompleteDate: 10/09/2008
Starttime: 4:30 pm - 10/08/2008
FinishTime: 9:15 pm - 10/09/2008
ServicePerformed1: Replaced defective 40 GB hard drive with 500 GB hard drive. Cloned all data over to new drive.
ServicePerformed2: Data is corrupt. Pulled to shop for extended repair. Pull drive and ran antivirus scan on clean pc. Removed 898 infected files.
ServicePerformed3: Reinstalled the Windows XP Pro. Tested all ok. Reinstalled the Antivirus, AdwareAlert programs. Tested all ok.
ServicePerformed4: Reconfigured the External TB Hard Drive Backup Storage unit. Tested all ok.
Part1: Qty-01: WD 1TB External Backup RAID Drive.
Part4:
Part2: Qty-01: WD 500GB SATA Hard Drive
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 19.75
CustSig: Signature On File
Remote Name: 24.165.118.212
Remote User: sarge7
Date: 09 Oct 2008
Time: 21:19:55

ServiceReqd

Delivered Repaired PC.

TechNotes

Will also check to see if Kristie's APC UPS is in.

Company_Name: Dr. David Dollens
Contact: David Dollens
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Back PC
DateServiceReq: 10/03/2008
CompleteDate: 10/05/2008
Starttime: 3:30 pm
FinishTime: 4:45 pm
ServicePerformed1: Performed cleaning maintenance to computer. Removed the CPU cooling assy. Cleaned and reinstalled.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.5
ContractHours: 0.0
CustSig: Signature On File
Remote Name: 72.4.91.55
Remote User: sarge7
Date: 06 Oct 2008
Time: 16:24:57

ServiceReqd

CPU overheat alarm sounding.

TechNotes

Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-E2XP-Print
DateServiceReq: 10/02/2008
CompleteDate: 10/02/2008
Starttime: 1:00 pm
FinishTime: 2:45 pm
ServicePerformed1: Downloaded the "WRKSET70.exe from E-2.
ServicePerformed2: Deleted the C:\windows\system32\crpe32.dll. Rean the WRKSET70.exe. Set the e2logo.bpm association to the Paint prog.
ServicePerformed3: merged the e2logo.reg.Tested all ok.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 199.6.50.150
Remote User: sarge7
Date: 02 Oct 2008
Time: 14:40:45

ServiceReqd

E2 "No Default Printer" after XP Pro upgrade.

TechNotes

Company_Name: Johnson-Nash Metal Product Inc.
Contact: Carol
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Software
DateServiceReq: 09/12/2008
CompleteDate: 09/30/2008
Starttime: 9:00 am
FinishTime: 1:45 pm
ServicePerformed1: Setup replacement computer at Carol's Desk. Cloned ALL data from existing pc. Reinstalled Windows XP Pro. Reinstalled ALL drivers and updates. Tested all ok.
ServicePerformed2: Installed Peachtree Complete Accounting 2009 on Carol's PC. Registered this version to company.
ServicePerformed3: Installed replacement UPS on Internet and Phone System. Tested all ok.
ServicePerformed4:
Part1: Qty-01: STI-Carol Pc. Will send Invoice.
Part4:
Part2: Qty-01: Peachtree Complete 2009 Accounting Software
Part5:
Part3: Qty-01: APC UPS 350 Battery Backup.
Part6:
BillableHours: 0.00
ContractHours: 12.75
CustSig: Signature On File
Remote Name: 199.6.50.150
Remote User: sarge7
Date: 30 Sep 2008
Time: 13:38:19

ServiceReqd

Setup Replacement computer at Carol's Desk. Install Peachtree Complete Accounting 2009 on Carol's PC. Install replacement UPS on Internet and Phone System.

TechNotes

Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ws4
DateServiceReq: 09/25/2008
CompleteDate: 09/30/2008
Starttime: 4:30 pm
FinishTime: 9:15 am
ServicePerformed1: Replaced the motherboard, CPU and memory. Reinstalled the Windows XP Pro OS,
ServicePerformed2: Tested all ok. Performed ALL of the latest Microsoft updates. Installed the Windows Service Pack 3.
ServicePerformed3: Re-Installed the Symantec Antivirus Corp ED and installed the AdWare Alerter/ Regsweep program.
ServicePerformed4: Scanned and found 137 infected files. Tested all ok.
Part1: Qty-01: PIV Intel motherboard.
Part4:
Part2: Qty-02: 1gb DDR memory
Part5:
Part3: Qty-01: 3.20Ghz Intel CPU.
Part6:
BillableHours: 0.00
ContractHours: 9.75
CustSig: Signature On File
Remote Name: 199.6.44.222
Remote User: sarge7
Date: 30 Sep 2008
Time: 08:58:21

ServiceReqd

Motherboard failing on WS4

TechNotes

Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ws4
DateServiceReq: 09/25/2008
CompleteDate: 09/30/2008
Starttime: 4:30 pm
FinishTime: 9:15 am
ServicePerformed1: Replaced the motherboard. CPU and memory
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 199.6.44.222
Remote User: sarge7
Date: 30 Sep 2008
Time: 08:53:44

ServiceReqd

Motherboard failing on WS4

TechNotes

Company_Name: AB Deburring Co.
Contact: Rob / Shipping
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-LABEL
DateServiceReq: 09/29/2008
CompleteDate: 09/29/2008
Starttime: 3:00 pm
FinishTime: 4:00 pm
ServicePerformed1: Downloaded the latest firmware and printer drivers. Installed drivers.
ServicePerformed2: Tested printer ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 199.6.44.193
Remote User: sarge7
Date: 29 Sep 2008
Time: 16:04:13

ServiceReqd

Zebra LP2844 not printing correctly

TechNotes

Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike/Jodie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 09/23/2008
CompleteDate: 09/29/2008
Starttime: 1:30 pm
FinishTime: 2:15 pm
ServicePerformed1: Performed Sept Pathways updates with graphics. All tested ok.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 29 Sep 2008
Time: 14:30:28

ServiceReqd

Pathways Update

TechNotes

Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 09/19/2008
CompleteDate: 09/26/2008
Starttime: 11:30 am
FinishTime: 4:00 pm
ServicePerformed1: Moved server rack into new office. Ran network cable from the hub to the new office. Tested all ok.
ServicePerformed2: Move printer to Dennis's desk. Will configure when Dennis's pc get's in.
ServicePerformed3: Tested all of the workstations. All test ok.
ServicePerformed4: Pulled the shop pc to office to replace motherboard.
Part1: Qty-03 Face Plates 2-port
Part4:
Part2: Qty-08 RJ-45 ends
Part5:
Part3: Qty-04 Cat-5e jacks
Part6:
BillableHours: 0.00
ContractHours: 5.75
CustSig: Signature On File
Remote Name: 199.6.44.174
Remote User: sarge7
Date: 26 Sep 2008
Time: 16:18:02

ServiceReqd

Move server and workstations to other office. Re-wire network.

TechNotes

Company_Name: AB Deburring Co.
Contact: Ed
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-EDLAPTOP
DateServiceReq: 09/22/2008
CompleteDate: 09/22/2008
Starttime: 2:00pm
FinishTime: 6:00pm
ServicePerformed1: Laptop crashed, tried to perform chkdsk, failed at 35% each time.
ServicePerformed2: Cloned old 40gb harddrive to new 160gb harddrive. Preformed chkdsk /r /p after the clone which fixed the problems.
ServicePerformed3: I was able to put the new drive in boot up into 2000 with no errors. Left it on for the night to test stability.
ServicePerformed4: Left Ed a voicemail telling him laptop was ready for pickup Tuesday morning.
Part1: 1 x 160gb WD Scorpio ($89.99)
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.00
CustSig: Signature On File
Remote Name: 75.150.242.209
Remote User: trevor
Date: 22 Sep 2008
Time: 18:36:12

ServiceReqd

Laptop crashed needed repair.

TechNotes

Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 09/19/2008
CompleteDate: 09/22/2008
Starttime: 4:30 pm - 09/19/2008
FinishTime: 1:00 pm - 09/22/2008
ServicePerformed1: Delivered and setup repaired Server. Tested all ok. Remapped printer and workstation network drives.
ServicePerformed2: Performed the Pathways Aug and Sept 2008 DVD Updates. Completed without error.
ServicePerformed3: Reconfigured the tape backup schedule. Tested all ok.
ServicePerformed4:
Part1: Qty-01: See Invoice#: 08-09218-1
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 7.9
ContractHours: 2.5
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 22 Sep 2008
Time: 13:13:33

ServiceReqd

Re-install Repaired server.

TechNotes

Tapes are on order. Will sent when we receive them.

Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 09/19/2008
CompleteDate: 09/22/2008
Starttime: 4:30 pm - 09/19/2008
FinishTime: 1:00 pm - 09/22/2008
ServicePerformed1: Delivered and setup repaired Server. Tested all ok. Remapped printer and workstation network drives.
ServicePerformed2: Performed the Pathways Aug and Sept 2008 DVD Updates. Completed without error.
ServicePerformed3: Reconfigured the tape backup schedule. Tesyed all ok.
ServicePerformed4:
Part1: Qty-01: See Invoice#: 08-09218-1
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 7.9
ContractHours: 2.5
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 22 Sep 2008
Time: 13:12:59

ServiceReqd

Re-install Repaired server.

TechNotes

Tapes are on order. Will sent when we receive them.

Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Server
DateServiceReq: 09/19/2008
CompleteDate: 09/19/2008
Starttime: 1:00 pm
FinishTime: 2:10 pm
ServicePerformed1: The motherboard and network interface card have been scorched by some type of power surge through the NIC card.
ServicePerformed2: Pulled unit to shop for repair.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 19 Sep 2008
Time: 14:26:11

ServiceReqd

Server has no power.

TechNotes

Will bring back 09/22/2008 by 8:00 am

Company_Name: Rechtin Heating & Air
Contact: Tom
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 09/09/2008
CompleteDate: 09/09/2008
Starttime: 3:15 pm
FinishTime: 3:30 pm
ServicePerformed1: Manually set the Default file paths in Excel and tge MSWord programs in the Windows registry.
ServicePerformed2: Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.25
CustSig: Signature On File
Remote Name: 66.117.231.86
Remote User: sarge7
Date: 09 Sep 2008
Time: 15:44:32

ServiceReqd

Excel Drive mapping not connecting.

TechNotes

Company_Name: Buy Products Recycling
Contact: Shawn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-HP7580
DateServiceReq: 09/04/2008
CompleteDate: 09/04/2008
Starttime: 2:00 pm
FinishTime: 3:45 pm
ServicePerformed1: Downloaded the latest driver from HP. Manually deleted the existing HP program.
ServicePerformed2: Installed new drivers. This printer needs to have a USB cable to perform the initial drivers. Then the Network install can be performed after the program is installed.
ServicePerformed3: Will find a USB cable to continue. NOTE: The Printer and Fax portion of this unit work ok. The Scanner will not.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 04 Sep 2008
Time: 16:02:20

ServiceReqd

Lost connection to printer

TechNotes

Company_Name: Jeff Wyler - Florence Body Shop
Contact: Mike/Jodie
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Trevor
Tech3: Select Tech
SystemNumber: STI-Pathways-UPS
DateServiceReq: 09/03/2008
CompleteDate: 09/03/2008
Starttime: 10:00 am
FinishTime: 11:30 am
ServicePerformed1: Performed PCERegFix.exe then DbRepair.exe * Run the second one 4-Times. Tested all ok.
ServicePerformed2: Replaced defective UPS with APC 1500XS UPS. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: APC UPS-1500XS
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 03 Sep 2008
Time: 11:15:38

ServiceReqd

Pathways will not create new files. UPS has failed on Server.

TechNotes

Company_Name: American Compressed Steel/Brokerage
Contact: Christine
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Printer
DateServiceReq: 08/29/2008
CompleteDate: 09/02/2008
Starttime: 3:30 pm - 08/29/2008
FinishTime: 1:45 pm - 09/02/2008
ServicePerformed1: Delivered and setup repaired HP Laserjet 2430N Printer. Tested all ok
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: QTY-01: See Invoice for parts.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 02 Sep 2008
Time: 13:51:28

ServiceReqd

Deliver and setup repaired HP Laserjet 2430N Printer

TechNotes

Company_Name: American Compressed Steel
Contact: Rudy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Rudy
DateServiceReq: 08/29/2008
CompleteDate: 08/29/2008
Starttime: 12:00 pm
FinishTime: 12:45 pm
ServicePerformed1: Removed the Express Maintenance from the startup folder. This will stop the program from automatically starting up in the morning with the other programs.
ServicePerformed2: I'll have Rudy just start the program from his desktop after his other programs have completed there startup.
ServicePerformed3: Will monitor the workstation from here.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 29 Aug 2008
Time: 12:53:49

ServiceReqd

Express Maintenance slow start in the morning.

TechNotes

Company_Name: American Compressed Steel/Brokerage
Contact: Christine / Bruce
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Christine
DateServiceReq: 08/29/2008
CompleteDate: 08/29/2008
Starttime: 10:15 am
FinishTime: 11:55 am
ServicePerformed1: The fuser assembly on the HP2430 Laser printer has a melting gear on the fuser. Needs to be replace.
ServicePerformed2: Setup Christine's HP 6122 Deskjet printer to be shared on the network. Set Lina's pc to print to Christine's printer. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 29 Aug 2008
Time: 12:01:49

ServiceReqd

Laser printer making clicking noise. Set Christine's HP6122 to be shared on network.

TechNotes

Will order the Fuser assy today for Saturday delivery. Will have printer by Tuesday barring any delivery delay

Company_Name: American Compressed Steel/Brokerage
Contact: Christine / Bruce
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Christine
DateServiceReq: 08/29/2008
CompleteDate: 08/29/2008
Starttime: 10:15 am
FinishTime: 11:55 am
ServicePerformed1: The fuser assembly on the HP2430 Laser printer has a melting gear on the fuser. Needs to be replace.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours:
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 29 Aug 2008
Time: 11:59:50

ServiceReqd

Laser printer making clicking noise. Set Christine's HP6122 to be shared on network.

TechNotes

Company_Name: AB Deburring Co.
Contact: Gary
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-GARY
DateServiceReq: 08/27/2008
CompleteDate: 08/27/2008
Starttime: 9:30am
FinishTime: 10:30am
ServicePerformed1: Installed new system for gary. Checked printers, internet, network drives etc. All OK.
ServicePerformed2: Had to buy new usb cable for printer.
ServicePerformed3:
ServicePerformed4:
Part1: 1 x USB A/V Cable ($33.91)
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.50
CustSig: Signature On File
Remote Name: 199.6.44.216
Remote User: trevor
Date: 27 Aug 2008
Time: 10:48:41

ServiceReqd

Install new system.

TechNotes

Company_Name: Buy Products Recycling
Contact: Shawn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ATMCV
DateServiceReq: 08/23/2008
CompleteDate: 08/24/2008
Starttime: 12:30 pm - 08/23/200
FinishTime: 7:30 pm - 08/24/2008
ServicePerformed1: Installed Video Surveillance IP Cameras inside the ATM Kiosk and a covert camera inside of the ATM unit on the top display assy. Install the IP Video Servers and assigned them default IP #'s. Met with Burke inside of the warehouse and told him that the cameras were installed. He said he will have his guys call me to get them connected to the Fredrick Steel Video system.
ServicePerformed2: Moved the ATM Server to the National Training Center. Reconfigured the server and ATM network settings. Switched the cat-5 network connection to the fiber optic setup. Tested all ok.
ServicePerformed3: Went to the Call Center and setup the TConnect to communicate with the ATM. Tested all ok. Went back to BPR and reconfigured Shawn's touchscreen system's RIMAS and the ATM Interface. Tested all ok.
ServicePerformed4: Performed a test transaction in RIMAS under the Shawn Test Account for $2.00. Went to the ATM and withdrew the $2.00 and the ATM captured the ATM # 397. Will give the $2.00 to Shawn in the afternoon.
Part1: Qty-01: Invoice for the ATM IP Video Surveillance
Part4:
Part2: Qty-01: Netgear Firewall Router.
Part5:
Part3:
Part6:
BillableHours: See Invoice BPR
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 75.149.194.209
Remote User: sarge7
Date: 24 Aug 2008
Time: 19:24:32

ServiceReqd

Install Video Surveillance on ina ATM. Move the ATM Server to the National Training Center.

TechNotes

Company_Name: New / Unlisted--->
Contact: Racheal
New_Unlisted_Customer: Feys
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI - FEY
DateServiceReq: 08/20/2008
CompleteDate: 08/21/2008
Starttime: 5:00pm
FinishTime: 6:30pm
ServicePerformed1: Picked up system on 8/20/2008 and found it had a dying harddrive. Picked up drive 8/21/2008. Cloned the old to the new All OK
ServicePerformed2: Installed new DVD burner and insignia speaker set. All OK
ServicePerformed3: Downloaded Songs from IPOD to computer.
ServicePerformed4:
Part1: 1 x Insignia 2.1 speaker set (39.99)
Part4:
Part2: 1 x Sony DVDR burner (54.99)
Part5:
Part3: 1 x WD 160 gb hdd ( )
Part6:
BillableHours: 1.50
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 72.49.128.52
Remote User: trevor
Date: 22 Aug 2008
Time: 18:32:44

ServiceReqd

Windows would not boot up.

TechNotes

Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 08/22/2008
CompleteDate: 08/22/2008
Starttime: 12:00 pm
FinishTime: 1:30 pm
ServicePerformed1: Installed network Switch in Sandy's office for the Fiber Optic.
ServicePerformed2: Installed PcAnywhere on both Shawn's PC and laptop to connect to the ATMCV Server.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.25
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 22 Aug 2008
Time: 13:26:37

ServiceReqd

Install network Switch in Sandy's office. Install PcAnywhere on both Shawn's PC and laptop

TechNotes

Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Trevor
Tech3: Select Tech
SystemNumber: STI-Server Rack
DateServiceReq: 08/21/2008
CompleteDate: 08/21/2008
Starttime: 12:30 am
FinishTime: 2:00 pm
ServicePerformed1: Removed the Sonicwall for ATM reconfigure. Activated the FiberOptic to Brokerage office. Need to install 4-port Gigabit switch in Sandy's office at the fiber optic box.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 21 Aug 2008
Time: 14:09:56

ServiceReqd

Server Rack needs cleaning. Remove Sonic Wall for ATM Reconfig. Active the Fiber Optic connection to Brokerage

TechNotes

Will setup another cleaning date after hours with Sandy.

Company_Name: American Compressed Steel/Brokerage
Contact: Chirstine
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI
DateServiceReq: 08/20/2008
CompleteDate: 08/20/2008
Starttime: 12:30pm
FinishTime: 1:00pm
ServicePerformed1: Replaced old APC UPS unit with new APC UPS
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1: 1 x APC BACK-UPS XS 1500VA LCD @ $212.99
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours:
ContractHours: .30
CustSig: Signature On File
Remote Name: 75.149.194.209
Remote User: trevor
Date: 20 Aug 2008
Time: 14:26:29

ServiceReqd

Replace old UPS Battery Backup.

TechNotes

Company_Name: Jeff Wyler - Florence Body Shop
Contact: Jodie
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 08/18/2008
CompleteDate: 08/18/2008
Starttime: 1:00pm
FinishTime: 1:30pm
ServicePerformed1: Updated Pathways and Grahpics Sucessfully.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.50
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: trevor
Date: 18 Aug 2008
Time: 13:27:49

ServiceReqd

Pathways update.

TechNotes

Company_Name: Rechtin Heating & Air
Contact: Tom G.
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Sarge
Tech3: Select Tech
SystemNumber: HPDJ500
DateServiceReq: 08/14/2008
CompleteDate: 08/14/2008
Starttime: 12:00am
FinishTime: 3:30pm
ServicePerformed1: Installed netgear print server for the plotter. Used IP: 192.168.100.220
ServicePerformed2: Tom's computer refused to print PDF's to the plotter. We reconfigured it with the newer drivers none worked. Also performed Firmware upgrade to Feb 08.
ServicePerformed3: We had to download January version of the HPDJ500 42 driver in order for it print PDF properly.
ServicePerformed4: Was able to print from PDF and CAD.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.00
CustSig: Signature On File
Remote Name: 66.117.231.86
Remote User: trevor
Date: 14 Aug 2008
Time: 15:34:08

ServiceReqd

Wouldn't print PDF, also install print server.

TechNotes

**January Driver Worked: Emailed to trevor @ trevor@sargetec.com **

Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer: BPR
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ATMCV
DateServiceReq: 08/08/2008
CompleteDate: 08/08/2008
Starttime: 8:30 am
FinishTime: 1:45 pm
ServicePerformed1: Picked up 1300 $5.00 notes ($6500.00) from Sarge Account ATM CAsh Vault, LLC. - Picked up 1100 $5.00 notes ($5500.00) from ACS ATM Solutions Vault.
ServicePerformed2: 2299 $5.00 notes were currently in the cassette. I counted the amount 4 times. 2299 notes.
ServicePerformed3: Replaced the notes with 2100 $5.00 ATM fit notes(2100 notes MAX will fit). The remaining 199 $5.00 notes were returned to ATM Solutions with the original 1100 $5.00 note. Also I pulled 2 $1.00 notes from the reject bin by accident. so I sent those to ATM Solutions as well.
ServicePerformed4: The total returned to ATM Solutions $5500.00 in $5.00's, $995.00 in $5.00 (overflow notes from ATM), and $2.00 in $1.00's. Total: $6497.00
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 08 Aug 2008
Time: 13:56:26

ServiceReqd

Perform a money exchange on Cassette "C".

TechNotes

See copies of the printouts attached to this on your desk. I returned 1300 $5.00 notes back into Sarge's ATM Cash Vault account.

Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer: BPR
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ATMCV
DateServiceReq: 08/08/2008
CompleteDate: 08/08/2008
Starttime: 8:30 am
FinishTime: 1:45 pm
ServicePerformed1: Picked up 1300 $5.00 notes ($6500.00) from Sarge Account ATM CAsh Vault, LLC. - Picked up 1100 $5.00 notes ($5500.00) from ACS ATM Solutions Vault.
ServicePerformed2: 2299 $5.00 notes were currently in the cassette.
ServicePerformed3: Replaced the notes with 2100 $5.00 ATM fit notes. The remaining 199 $5.00 notes were returned to ATM Solutions with the original 1100 $5.00 note. Also I pulled 2 $1.00 notes from the reject bin by accident. so I sent those to ATM Solutions as well.
ServicePerformed4: The total returned to ATM Solutions $5500.00 in $5.00's, $995.00 in $5.00 (overflow notes from ATM), and $2.00 in $1.00's. Total: $6497.00
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 08 Aug 2008
Time: 13:53:46

ServiceReqd

Perform a money exchange on Cassette "C".

TechNotes

See copies of the printouts attached to this on your desk. I returned 1300 $5.00 notes back into ATM Cash Vault account.

Company_Name: American Compressed Steel
Contact: Sandy
New_Unlisted_Customer: BPR
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ATMCV
DateServiceReq: 08/08/2008
CompleteDate: 08/08/2008
Starttime: 8:30 am
FinishTime: 1:45 pm
ServicePerformed1: Picked up 1300 $5.00 notes ($6500.00) from Sarge Account ATM CAsh Vault, LLC. - Picked up 1100 $5.00 notes ($5500.00) from ACS ATM Solutions Vault.
ServicePerformed2: 2299 $5.00 notes were currently in the cassette.
ServicePerformed3: Replaced the notes with 2100 $5.00 ATM fit notes. The remaining 199 $5.00 notes were returned to ATM Solutions with the original 1100 $5.00 note. Also I pulled 2 $1.00 notes from the reject bin by accident. so I sent those to ATM Solutions as well.
ServicePerformed4: The total returned to ATM Solutions $5500.00 in $5.00's, $995.00 in $5.00 (overflow notes from ATM), and $2.00 in $1.00's. Total: $6497.00
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 08 Aug 2008
Time: 13:53:45

ServiceReqd

Perform a money exchange on Cassette "C".

TechNotes

See copies of the printouts attached to this on your desk. I returned 1300 $5.00 notes back into ATM Cash Vault account.

Company_Name: American Compressed Steel
Contact: Rudy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Trevor
Tech3: Select Tech
SystemNumber: STI-ATM
DateServiceReq: 08/07/2008
CompleteDate: 08/07/2008
Starttime: 12:30 pm
FinishTime: 12:55 pm
ServicePerformed1: The USB Cord came loose on the scanner. Tested all ok.
ServicePerformed2: Tested the Express Maintenance Program. Started ok. We will monitor this issue with the slowness on starting the program with Rudy.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .5
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 07 Aug 2008
Time: 13:03:56

ServiceReqd

Rudy's Scanner not working. Express Maintenance Opens slow in the morning.

TechNotes

Company_Name: American Compressed Steel
Contact: Shawn
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Trevor
Tech3: Select Tech
SystemNumber: STI-ATM
DateServiceReq: 08/07/2008
CompleteDate: 08/07/2008
Starttime: 10:00 am
FinishTime: 12:30 pm
ServicePerformed1: Restet the Cassette (D). Tested all ok. Printer the Trial close and reset the Cassette D balance to 2140 Notes.
ServicePerformed2: Changed the Password for Shawn and the ATM Solutions Logins.
ServicePerformed3: Sent the password for ATM Solutions to Paul Scott for his guys. Gave Shawn his paaword and his access to "READ & PRINT" the electronic journal.
ServicePerformed4: Total time resetting the ATM 3 minutes.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 07 Aug 2008
Time: 13:00:33

ServiceReqd

Reset the $1.00 Cassette.

TechNotes

Company_Name: Rechtin Heating & Air
Contact: Judy
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: sti
DateServiceReq: 08/06/2008
CompleteDate: 08/06/2008
Starttime: 2:00pm
FinishTime: 5:00pm
ServicePerformed1: Took note of ip's printers and network drives. I then took the old drive and cloned it into the new one.
ServicePerformed2: Used the repair on the xp disk so it would find the devices. Booted up and installed the device drivers.
ServicePerformed3: Checked and made sure ip's were reset to the old static and drives were there. All OK.
ServicePerformed4:
Part1: 2 x XP Pro Upgrades @ $199.99 (439$ with tax, check receipt)
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.00
CustSig: Signature On File
Remote Name: 66.117.231.86
Remote User: trevor
Date: 06 Aug 2008
Time: 17:12:53

ServiceReqd

Cloned Jkremer and Llong's harddrives into the new computers.

TechNotes

Company_Name: AB Deburring Co.
Contact: Rob
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI
DateServiceReq: 08/05/2008
CompleteDate: 08/05/2008
Starttime: 02:30 pm
FinishTime: 03:00 pm
ServicePerformed1: Replaced Linda's power supply with an older one. Was able to power back on.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 75.149.194.209
Remote User: trevor
Date: 06 Aug 2008
Time: 09:23:41

ServiceReqd

Power outtage caused issues with workstation pc.

TechNotes

Company_Name: Business Intelligence, Inc.
Contact: Sandy
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Sandy
DateServiceReq: 08/01/2008
CompleteDate: 08/04/2008
Starttime: 9:00am
FinishTime: 10:30am
ServicePerformed1: Switched pop3 and stmp servers from 192.168.1.1 to mail.bii.cc
ServicePerformed2: Errors ceased and was able to send from my external gmail account to each account. They were able to send / recieve also.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.00
CustSig: Signature On File
Remote Name: 24.106.76.6
Remote User: trevor
Date: 04 Aug 2008
Time: 10:19:10

ServiceReqd

Outlook message kept timing out.

TechNotes

Company_Name: Accurate Gear MGF. Co., Inc.
Contact: dian
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Router
DateServiceReq: 07/30/2008
CompleteDate: 07/30/2008
Starttime: 12:00
FinishTime: 12:30
ServicePerformed1: Replaced wireless connection DNS servers from 192.168.1.1 to DNS 1: 74.128.18.100 and DNS 2: 74.128.18.101
ServicePerformed2: Can now connect to sites that were unreachable before.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 74.129.48.28
Remote User: trevor
Date: 30 Jul 2008
Time: 12:44:54

ServiceReqd

Couldn't access certain webpages nor ping them.

TechNotes

Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 07/25/2008
CompleteDate: 07/25/2008
Starttime: 3:00 pm
FinishTime: 7:15 pm
ServicePerformed1: Attempted to perform update. Failed 3 times. Workstaion losing connection to network during update.
ServicePerformed2: Copied the PW_DATA directory from the DVD to the Server. Initiated the update from the server drive. completed without error.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 7.50
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 25 Jul 2008
Time: 19:07:52

ServiceReqd

Pathways update.

TechNotes

Will need to troubleshoot the network cabling and the server nic.

Company_Name: American Compressed Steel
Contact: Pat
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-AcerLaptop
DateServiceReq: 07/24/2008
CompleteDate: 07/25/2008
Starttime: 10:00 am
FinishTime: 10:45 am
ServicePerformed1: The LCD screen had no backlight. The backlight assy is not a separate unit. The entire LCD needs to be replaced.
ServicePerformed2: Unit warranty expired 03/17/2005. Unit is beyond Economical repair.
ServicePerformed3: Will quote a replacement to Sandy today on like laptop from Sony.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 75.149.194.209
Remote User: sarge7
Date: 25 Jul 2008
Time: 10:51:01

ServiceReqd

Dark Screen

TechNotes

ACER C301XCi SN: LXT280E00140301887M000 WinXPTab. Mfg Date: 01/14/2004

Company_Name: Jeff Wyler - Florence Body Shop
Contact: Jodie
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pathways
DateServiceReq: 07/21/2008
CompleteDate: 07/25/2008
Starttime: 9:00 am
FinishTime: 9:20 am
ServicePerformed1: Updated Pathways and Grahpics Sucessfully.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .20
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: trevor
Date: 25 Jul 2008
Time: 09:24:38

ServiceReqd

Update pathways for July.

TechNotes

Company_Name: American Compressed Steel/Brokerage
Contact: Lina
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-909 (bruce)
DateServiceReq: 07/22/2008
CompleteDate: 07/22/2008
Starttime: 11:30am
FinishTime: 12:00pm
ServicePerformed1: Uninstalled Adware Alert, cleaned temp. internet files. Rebooted.
ServicePerformed2: Downloaded newer version off Adware's site (this seemed to be the fix)
ServicePerformed3: Rebooted, scanned and is working fine.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.50
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: trevor
Date: 22 Jul 2008
Time: 11:59:44

ServiceReqd

Adaware Alert Locked up and gave: Could not download database. Error

TechNotes

Downloading new version off their main site seemed to do the trick. I uninstalled many times and used the one from the CD but no luck.

Company_Name: Johnson-Nash Metal Product Inc.
Contact: Craig
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-CraigLaptop
DateServiceReq: 07/21/2008
CompleteDate: 07/21/2008
Starttime: 11:00am
FinishTime: 3:00pm
ServicePerformed1: Uninstalled old norton antivirus, installed new Norton 2008
ServicePerformed2: Uninstalled Webroot spysweeper. Installed windows update for vista.
ServicePerformed3:
ServicePerformed4:
Part1: Norton Antivirus 2008 (x1) $74.99
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 5.00
CustSig: Signature On File
Remote Name: 96.28.202.40
Remote User: trevor
Date: 21 Jul 2008
Time: 21:31:09

ServiceReqd

Delivered Laptop

TechNotes

Company_Name: Rechtin Heating & Air
Contact: Tom Jr.
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Judy
DateServiceReq: 07/07/2008
CompleteDate: 07/07/2008
Starttime: 10:30am
FinishTime: 11:00am
ServicePerformed1: Removed old PCI cards (Ethernet and Phone) computer was able to boot afterwards.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.50
CustSig: Signature On File
Remote Name: 66.117.231.86
Remote User: trevor
Date: 07 Jul 2008
Time: 11:07:32

ServiceReqd

Frooze on boot at updating DMI pool

TechNotes

Company_Name: New / Unlisted--->
Contact: Cassandra
New_Unlisted_Customer: Meadow Ridge Apartments
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: NON-DELL
DateServiceReq: 07/01/2008
CompleteDate: 07/02/2008
Starttime: 11:00 am
FinishTime: 12:00 pm
ServicePerformed1: The on-board USB and network interfaces are defective.
ServicePerformed2: Added a 5-port USB and a network card. Tested all ok. The USB wireless mouse is defective.
ServicePerformed3: Installed a USB wired mouse. Tested all ok. Reconfigured the Internet IP. Tested all ok
ServicePerformed4:
Part1: Qty-01: 5-Port USB card
Part4:
Part2: Qty-01: Mouse
Part5:
Part3: Qty-01: Network Card
Part6:
BillableHours: 1.25
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 24.123.175.251
Remote User: sarge7
Date: 02 Jul 2008
Time: 12:13:02

ServiceReqd

Keyboard, mouse and network card do not work after lightning strike.

TechNotes

Billing Address: Meadow Ridge Apartments 5384 Blossom Street Hamilton, OH 45011 513-860-2866 FAX: 513-860-9009

Company_Name: Rechtin Heating & Air
Contact: Tom Jr.
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Judy
DateServiceReq: 06/30/2008
CompleteDate: 07/01/2008
Starttime: 11:00am
FinishTime: 4:00pm
ServicePerformed1: Ghosted the judy's old drive with newer 80gig drive. Reinstalled XP to update hardware changes in the new computer.
ServicePerformed2: Everything was ghosted over with no problems. Ran windows update and updated to SP3 along with some other minor updates.
ServicePerformed3: Delivered the PC at 4:00pm on 07/01/2008 to Tom Jr.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 6.00
CustSig: Signature On File
Remote Name: 66.117.231.86
Remote User: trevor
Date: 01 Jul 2008
Time: 16:19:16

ServiceReqd

Judy's PC crashed needed a hard drive transplant.

TechNotes

Company_Name: Johnson-Nash Metal Product Inc.
Contact: Donna
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI
DateServiceReq: 06/30/2008
CompleteDate: 06/30/2008
Starttime: 12:30pm
FinishTime: 2:30pm
ServicePerformed1: Installed Ad-Aware and RegSweeper on their home PC.
ServicePerformed2: Ran them both and found around 400 infections together.
ServicePerformed3: I then ran a deep scan on Ad-Aware and found the root cause: A downloader that starts with V
ServicePerformed4: Ad-aware quarantined 500mbs of files incase some needed to be un-removed.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.50
CustSig: Signature On File
Remote Name: 75.149.194.209
Remote User: trevor
Date: 30 Jun 2008
Time: 17:11:00

ServiceReqd

Bug removal. Quarantine

TechNotes

The bug that started it all started with a V it was a downloader trojan (if need the log for ad-aware will show the name)

Company_Name: Rechtin Heating & Air
Contact: Thomas
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Pickup
DateServiceReq: 06/30/2008
CompleteDate: 06/30/2008
Starttime: 3:30pm
FinishTime: 4:00pm
ServicePerformed1: Retrieved two computers, Perform a hard drive clone on the old machines hard drive to the newer computer.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 0.50
CustSig: Signature On File
Remote Name: 75.149.194.209
Remote User: trevor
Date: 30 Jun 2008
Time: 17:01:51

ServiceReqd

Pick up 2 systems, one that recently stopped and another newer one. Clone old hard drive to new hard drive.

TechNotes

Company_Name: American Compressed Steel
Contact: Shawn
New_Unlisted_Customer: BPR
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: ATM Cash Vault Kiosk
DateServiceReq: 06/28/2008
CompleteDate: 06/28/2008
Starttime: 2:00 pm
FinishTime: 4:45 pm
ServicePerformed1: The network cable to the Kiosk Workstation was severed in two. NOTICE: This entire area where the Kiosk system is setup is a complete mess.
ServicePerformed2: I completely tore down the entire system. Cleaned out the area where this system was the best that I could. Totally rewired the entire setup. Wired tied all of the cables up off the floor. Removed all unnecessary items from the rear of the table .... trash, bottles, soft drinks.....and all other items not computer related.
ServicePerformed3: Tested the system. All programs running correctly. I've contacted Sandy on this matter. ALL of the personnel that are using this system are going to have to follow some rules in the maintaining this system and the area surrounding it.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.25
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 28 Jun 2008
Time: 16:23:36

ServiceReqd

The BPR Kiosk lost connection to networkand the RIMAS program.

TechNotes

I have also contacted Larry on this matter as well. I will followup Monday.

Company_Name: American Compressed Steel
Contact: Rudy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Rudy
DateServiceReq: 06/25/2008
CompleteDate: 06/25/2008
Starttime: 12:30 pm
FinishTime: 1:30 pm
ServicePerformed1: Downloaded the HP Scanjet 8250 Full Installation Software. Reinstalled the program. Tested the scanner. Completed without error.
ServicePerformed2: Created shortcuts to the desktop for the excel spreadsheets that Rudy uses the most for quick access.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.25
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 25 Jun 2008
Time: 13:32:17

ServiceReqd

Reconfigure Scanner to Print directly to the Printer

TechNotes

Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Mitchell
DateServiceReq: 06/19/2008
CompleteDate: 06/23/2008
Starttime: 2:30 pm
FinishTime: 3:45 pm
ServicePerformed1: Installed and configured the Mitchell Estimating system on Leanne's pc. Tested ok.
ServicePerformed2: Installed the 3rd Party Print2PDF program. Set "Output" directory. Tested all ok.
ServicePerformed3:
ServicePerformed4:
Part1: Qty-01: Adobe Print2PDF App.
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 23 Jun 2008
Time: 15:41:43

ServiceReqd

Install and configure the Mitchell Estimating system

TechNotes

Company_Name: New / Unlisted--->
Contact: Shawn
New_Unlisted_Customer: BPR
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ATMCV
DateServiceReq: 06/23/2008
CompleteDate: 06/23/2008
Starttime: 11:45 am
FinishTime: 12:30 pm
ServicePerformed1: Cleared the Reject BIN on ATM. Completed without error.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 199.6.44.166
Remote User: sarge7
Date: 23 Jun 2008
Time: 13:58:25

ServiceReqd

Clear the Reject BIN on ATM

TechNotes

Company_Name: Accurate Gear MGF. Co., Inc.
Contact: Dennis
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ChoiceMail
DateServiceReq: 06/23/2008
CompleteDate: 06/23/2008
Starttime: 1:00 pm
FinishTime: 1:45
ServicePerformed1: Installed Choicemail on both Reva and Dennis's PC. Tested all ok.
ServicePerformed2: Fixed the DOS Print on Dennis pc. Set Net Use to HP2015
ServicePerformed3:
ServicePerformed4:
Part1: Qty-02: ChoiceMail Desktop $39.95 ea
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 199.6.44.166
Remote User: sarge7
Date: 23 Jun 2008
Time: 13:50:21

ServiceReqd

Install Choicemail on both Reva and Dennis's PC. Fix the DOS Print on Dennis pc.

TechNotes

Company_Name: Dr. Mark Oelrich
Contact: Mark
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-BACK PC
DateServiceReq: 06/23/2008
CompleteDate: 06/23/2008
Starttime: 11:30am
FinishTime: 12:00pm
ServicePerformed1: Found that the printer spooler was not running when clicking on the printers.
ServicePerformed2: I made my way to services.msc to try and start it manually and could not.
ServicePerformed3: I then went to the Windows/System32 directory and searched for spoolsv.exe (was unable to locate file)
ServicePerformed4: Got an XP cd transfered spoolsv.ex_ to Windows/System32 and renamed to .exe. Then started spooler from services.msc and was able to print to front printer (hp 1160)
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: .50
CustSig: Signature On File
Remote Name: 24.172.131.29
Remote User: trevor
Date: 23 Jun 2008
Time: 12:10:07

ServiceReqd

Printer on back pc would not connect to front printer (hp 1160).

TechNotes

Company_Name: Jeff Wyler Collision Center - Fairfield
Contact: Leanne
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Pathways
DateServiceReq: 06/20/2008
CompleteDate: 06/20/2008
Starttime: 12:30 pm
FinishTime: 5:00 pm
ServicePerformed1: Attempted installation of the Pathways update using the DVD Version of the update. Failed update. The DVD drive is not recognizing the DVD disk. Removed the Nero INCD 4 program.
ServicePerformed2: Attempted to perform the Pathways update again. Completed without error.
ServicePerformed3: Attempted to perform the Mitchell install. Could not complete due to the 3rd party program that needs to be installed as well. These are not included with the CD's that were sent. Will get those apps and will reinstall on 06/23/2008
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 4.5
CustSig: Signature On File
Remote Name: 69.61.192.182
Remote User: sarge7
Date: 20 Jun 2008
Time: 16:54:59

ServiceReqd

Pathways Update. Install Mitchell eClaim 3.4.

TechNotes

Company_Name: Cybernet Co.
Contact: Steve
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI
DateServiceReq: 06/20/2008
CompleteDate: 06/20/2008
Starttime: 12:30
FinishTime: 3:00
ServicePerformed1: Installed the rack, put the new Dell server in along with 3 shelves.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.50
CustSig: Signature On File
Remote Name: 75.149.194.209
Remote User: trevor
Date: 20 Jun 2008
Time: 15:33:35

ServiceReqd

Deliver a rack and place server in.

TechNotes

Didn't have the square bolts to fasten the server at the time. Sarge is bringing them monday/tuesday.

Company_Name: American Compressed Steel/Brokerage
Contact: Christine/Lina
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Brokerage
DateServiceReq: 06/19/2008
CompleteDate: 06/19/2008
Starttime: 10:30 am
FinishTime: 11:15 am
ServicePerformed1: Fixed the time issues with both Lina and Christine's PC. The Automatic Internet Time Syncronizer was scheduling updates every 5 days. I disabled that feature on ALL 3 pc's.
ServicePerformed2: The power button on Bruce's PC is sticking in. Will have our tech Replace the case on Bruce's pc. Warranty Replacement. No Charge for parts.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 1.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 19 Jun 2008
Time: 11:05:19

ServiceReqd

Fix the time issues with both Lina and Christine's PC. Also the power button on Bruce's PC is sticking in.

TechNotes

Company_Name: American Compressed Steel
Contact: Rudy
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-Rudy
DateServiceReq: 06/18/2008
CompleteDate: 06/18/2008
Starttime: 10:00 am
FinishTime: 12:30 pm
ServicePerformed1: Reconnected Printer to Rudy's PC. Tested all ok.. Reinstalled the Scanner. Tested all ok.
ServicePerformed2: Reinstalled the Excel and Word programs. Tested all ok.
ServicePerformed3: Reinstalled the Symantec Antivirus. Tested all ok.
ServicePerformed4: Moved all of Rudy's files to server for backup purposes.
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.75
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 18 Jun 2008
Time: 12:21:26

ServiceReqd

Reconnect Printer. Reinstall the Excel and Word programs. Reinstall the Symantec Antivirus.

TechNotes

Will setup acces to the APP server for Rudy's document folder.

Company_Name: American Compressed Steel/Brokerage
Contact: Christine / Bruce
New_Unlisted_Customer:
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI-ALL
DateServiceReq: 06/12/2008
CompleteDate: 06/12/2008
Starttime: 1:30 pm
FinishTime: 4:30 pm
ServicePerformed1: Fix the Scanner Button configuration on Christine's PC.
ServicePerformed2: Check Bruce's Spell Checker and Fix the Office reconfiguration messages that occur when starting up Word or Excel.
ServicePerformed3: Removed and reinstalled the Office 2007 on Bruce's pc.
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 3.5
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: sarge7
Date: 12 Jun 2008
Time: 15:03:58

ServiceReqd

Fix the Scanner Button configuration on Christine's PC. Check Bruce's Spell Checker and Fix the Office reconfiguration messages that occur when starting up Word or Excel.

TechNotes

Company_Name: New / Unlisted--->
Contact: Todd Folsom
New_Unlisted_Customer: Folsom Precision
Tech1: Sarge
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: Non-STI-Cube
DateServiceReq: 06/12/2008
CompleteDate: 06/12/2008
Starttime: 12:15 pm
FinishTime: 1:15 pm
ServicePerformed1: Restored the system to 06/05/2008. Completed without error.
ServicePerformed2:
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 1.00
ContractHours: 0.00
CustSig: Signature On File
Remote Name: 74.219.204.150
Remote User: sarge7
Date: 12 Jun 2008
Time: 13:11:37

ServiceReqd

Corrupt OS after Apple software update.

TechNotes

NOTE: The clock was set to January 01 2003. Reset to correct time.

Company_Name: American Compressed Steel
Contact: Rudy
New_Unlisted_Customer:
Tech1: Trevor
Tech2: Select Tech
Tech3: Select Tech
SystemNumber: STI
DateServiceReq: 06/11/2008
CompleteDate: 06/11/2008
Starttime: 11:00
FinishTime: 01:00
ServicePerformed1: Cloned old harddrive onto new 250 gb drive. All OK.
ServicePerformed2: Downloaded and installed DWG Viewer.
ServicePerformed3:
ServicePerformed4:
Part1:
Part4:
Part2:
Part5:
Part3:
Part6:
BillableHours: 0.00
ContractHours: 2.00
CustSig: Signature On File
Remote Name: 65.90.86.54
Remote User: trevor
Date: 11 Jun 2008
Time: 12:50:05